Still great food. Pay your employees more money & they may work better & stay to longer. read more

this place stinks. there were more people waiting for their meals than eating. I ordered a sandwich and fries and it took 20 minutes. then when I opened my CLASSIC chicken sandwich, there was some spicy buffalo something sauce on it. It made me shit my pants and I am unbelievably upset. I will be visiting the hospital tomorrow. read more

yesterday, i went to the drive thru and order a bucket plus 2 sides, i told her i wanted mashed potatoes and coleslaw, , when i got home i had two mashed potatoes and no coleslaw read more

They can't get a order right and it's obviously old! Got chicken tenders by mistake, ok they gave them to us and they were so bad we didn't even give them to the dogs! Ordered 12 piece bucket extra crispy and got original. Charged $50.00 for the meal and it was worth $3, only because the cole slaw is great. Lousy run operation! read more

Ok hear me out on this review. First of all you always have a 20+ min wait at the drive thru. 2nd they give you what ever they want to give you, let me explain this major point for the 1 star, which is 1 star too many. I went here at 7:00 ordered two K8's which consist of: 5 chicken tenders , 2 sides, a biscuit, and a drink. I ordered ordered French fries and Mac and cheese for the sides and lemonade for the drink. Now for the fun part I received: 5 chicken tenders, a biscuit, a cookie, and coleslaw for one box. 2nd box: 5 chicken tenders, Mac and cheese and a biscuit. I don't know how to exact orders come out different. The Mac and cheese was approx a tablespoon worth. The biscuit was pretty much uneditable being that it was rock hard. The lemonade tasted like seltzer water with a pinch of lemon in it, totally unacceptable. My fault for not checking right away and giving them the benefit of the doubt. But upon arrival at home I was pretty upset. Now I don't blame the workers for their lack of training. I blame ownership and management 90%. If you go back in years for the reviews it's all the same issues and then some. I would not recommend this location to my enemies. The workers inside all had winter coats and winter hats on. The lights were extremely dim inside the dining area. Not sure if the indoor seating was closed due to COVID. I don't wish to hear from management like in other reviews. This review explains it all. To have me contact you and say the same thing is futile. Read your reviews from myself and everyone else for the past 4 years and there's your problem. read more

I stopped on the way home for a dinner. I ordered an eight piece bucket which included two sides and ordered an additional side. When I got home I got the extra side but the the other two sides were not in the bag. Was not worth forty minutes to return. The chicken was soggy and not crisp. I tried to take the survey on the receipt but kfc appears to be no longer interested in feedback. one star is more than this kfc deserves read more

My lunch here was mixed. The place was bright and clean, the guy at the counter was helpful and friendly, my order came out quickly, and they had a deal going for what I wanted that day, so I saved a little too. Their cole slaw continues to be my favorite among fast food chains, always tasting fresh and not diluted with mayo or liquids. But for a meal at KFC, it should be about the chicken, and here that chicken was mediocre. The wing was the absolute smallest piece of chicken I have ever had - I've had nuggets and tenders larger. The only reason I was sure it was a wing was because the bone structure under the coating was correct. The breast had probably been moist at one point, but it was on its way to dry, and the coating seems to have been some new variety, "extra chewy." The occasional chicken at a place like this in the Saratoga area helps remind me that a meal here is the exception, while the rule remains Hattie's. read more

worst food i have been served in over 12 years greasy, burnt just a sloppy mess got the 12 piece bucket must give you all the garbage pieces had to throw it all out worst than supermarket chicken i dont see how they can stay in business with this product unless manager sends this nasty chicken out once in a while to keep his profit from looking bad for his supervisor thet ought to make the managers eat it read more

This place is the worst KFC in the country. Literally always out of something. The drive thru is agonizingly painful to endure. I have waited 15 minutes just to get to the ordering microphone to be met with a sign that says sorry we are out of chicken..... I call them before I leave the house now and ask if they have chicken. Funnily enough the person answering the phone is bemused by my query. You can fry your own chicken, eat a peanut butter sandwich, drive off the twin bridges, punch yourself in the face, anything is better than coming to this horrible KFC. read more

Went inside to order. OMG! The counter to order was filthy beyond words!! Black hair all over it. Filthy fingerprints as well. A manager brought someone's food up to them, saw how filthy it was AND LEFT IT THERE!!! We were there today 03/31/2021 around 2:30PM. We left without ordering. This place needs to be shut down. Absolutely disgusting. read more

Been in the drive thru for over 35 minutes waiting to order people are driving off so mad! This place has been understaffed for over a year. No more excuses owners need to come and take control of their restaurant or close it so a business that can handle customers can rent the space! Im sorrys isnt working. read more

For the first time in over 8 years after avoiding KFC for their previous downfall overall in taste and quality... I decided to try the new Chicken Sandwich and fries at this KFC. The fries are absolutely amazing now and the Chicken Sandwiches are amazing too (Regular and Spicey are both great). I give their new Sandwhiches a tie with Popeyes or runner up to Popeyes at the worst. They are they great and a must try. I will be coming back here on the regular from now on!! read more

Their fries SUCK way to much seasoning.Very salty .. They should bring back the wedges!!!

Ordered an 8-piece bucket. There was 1 breast, 2 thighs and 4 wings. Will not ever patronize this place again!

This place never has enough food and takes forever to get food. Not just because it's Covid either. It's always KFC part. Taco Bell does ok as long as they get your order right. This will be the last time I come here. read more

I went to get something to eat at KFC and when I placed my order I forgot to order something and when I added it on one of the employees decided to make a smart comment " Of course they are" I'm sorry ur an employee your suppose to serve and tell the customer to have a nice day, not to make smart ass comments read more

So bad the 2 girls were there cursing and the paper was wet that was covered in my tacos DO NOT GO THERE !!

Every restaurant has a bad day...today it's KFC...literally gave me a 4 piece of completely burned chicken. I should have looked because the guy at the window seemed reticent about handing it to me. Obviously a decision was made by someone there not to toss a bad batch of chicken but to pass it on to the consumer. I have always chosen KFC over Popeyes....sorry guys...you lost a customer. read more

I've been going here on and off for years, the last few have just been horrible. They always seem to be out of something. Tonight, we were told there was no chicken made, and we'd have to come back in 30 minutes (this was @ 8:30pm). So we waited,and when we came back (9:00 pm) we were told "We stop serving chicken @ 9... After informing them we were told to come back in 30 minutes, the order taker was a little snotty and said that since they have some they'd sell it to us. I have got to say, I usually very mindful of how hectic day food places can get, I see this as a failure of management, either in choosing quality soft leaders who are responsible for inventory, or proper resource allocation. I do not forsee myself coming back here again anytime soon. read more

HORRIBLY MANAGED STORE LITERALLY SPEND YOUR MONEY AT ANY OTHER KFC/TACO BELL EXCEPT THIS ONE. I typically never write reviews, especially not negative ones. but I have been contemplating leaving one for this taco bell/kfc hybrid store the last couple times I have visited. The first 2 times I was at this location, there were multiple people in line waiting over 30 minutes. As well as a few coming back in to complain their order was incorrect. While the lazy staff call their manager up and she proceeds to kick people out and close the lobby due to "short staff" but yet theres always 1 or 2 employees standing outside taking smoke breaks so clearly theyre not "short staffed" just poorly staffed with lazy idiots who slug around like theyre high on drugs. The last time I visited, the lobby was closed per usual and each car in the drive thru line was at the window for almost 10 minutes waiting on their orders. One of the most ill-ran establishments in the 518. Would rather drive to Wilton or Clifton Park. read more

Ordered three piece chicken tenders and waffle. The waffle was very small and tasted like a donut not a waffle, plus everything was cold

Tell me, how does a restaurant that has the word CHICKEN in it's title, run out of original recipe breast pieces? We were told we could substitute grilled or extra crispy or wait another 15 minutes for regular recipe (this after having already waited 10 minutes). This has happened to us twice but it won't happen a third time because we won't be going here again. The restaurant is also filthy. As we were standing at the counter I looked between the registers and there was a layer of dust and other filth. I mentioned to the young girls who were wiping down trays that they might want to clean between the registers. They nodded their heads and when my back was turned my husband saw them roll their eyes. The area that had containers with packets of ketchup, salt, etc. had a layer of dust on them, which meant they hadn't been wiped down in quite awhile. One of the doors had no inside push bar and was locked - which is against fire code, and there were bags of garbage piled up around the dumpster, against health code. The last time we went to this location we had horrible service, I complained to their corporate office and actually spoke with the district manager. He assured me he would keep on top of the restaurant and sent me a $5 coupon (big whoop). Either he was blowing smoke or the manager of the store didn't listen to his boss. read more

First time through this drive thru. Mom got the $5 KFC box lunch and I got the Taco Bell chicken power bowl (I'm gluten sensitive). The bowl was excellent - presentation, quantity of each item, it was warm and delicious! Mom said her chicken and mashed were also delish. Service through the drive thru was fast and friendly. Don't know why the past reviews were not good but today's visit was a 5 - no areas for improvement were found. Keep up the good work! read more

KFC just hit a new LOW this evening. We asked for at least one chicken breast and got 2 chicken thighs. The coleslaw was very dry and had the taste of several other foods from their refrigerator. The baked beans also were baked out, the beans stuck together. The biscuits tasted alright but were half the normal size. What gives?! We were not happy with our purchase. Our last $20 order was a thousand times better than this $10 order. read more

Terrible service. My family and I were served the worst KFC I personally have ever had. When I decided to go back into the establishment in order to express my dissatisfaction-- something I never do-- I was immediately dismissed as if my problem wasn't valid. The way the manager dealt with me was extremely abhorrent, and I sincerely believe she should be removed. I will definitely not be visiting this KFC again unless the staff makes SERIOUS changes and the manager is fired. read more

Years ago kfc was a great place now they serve garbage malta has had a broken door for at least three years under a half hour wait in line is rare rarely see an adult employee portions of fake potatoes couldn't satisfy a baby a perfect example of how to make a business fail so sad read more

We drove 26 minutes to this location because the one by my house in Schenectady already had its reputation. I was sadly disappointed that this one was bad...if not worse than our closer option. We ordered and went to find a table....good luck finding a clean one. Literally every one was dirty.....we had to wipe tomatoes and mashed potatoes off our table. Flies everywhere. And the floor was littered with food and napkins (probably due to everyone having to clear their own table). Ugh.... we very rarely have the KFC craving but trust me, we will not be going back to this location. I ordered the #5 and the skin was soggy and the chicken inside was even worse. I couldn't stomach it so I took bites off of my husbands chicken tenders. Yuck...... read more

This store is both a KFC and a Taco Bell. Let me just start by saying I think this store would benefit from only selling Taco Bell. Their KFC isn't very good. The chicken was burnt and a bit rubbery. But the Taco Bell they serve is what you'd expect from a typical Taco Bell. Nothing special but still good. I think the location of the restaurant is also in a weird spot and the outside makes it an eye sore. I've been inside the store many times and most of the time it's really dirty and gross. The staff needs to do a better job at cleaning their lobby. Some of the staff is really friendly while one of the I believe to be managers is extremely rude when I asked them if they had seen an item I thought I had left there and it wasn't busy either so it didn't seem like what I was asking for was a bother or too much to ask. Overall I will still go here but I more often go for this stores Taco Bell over their KFC read more

I drove, up from Clifton park to get dinners for my wife and I. I ordered a 2 piece with 2 breast and potato wedges for my wife and a 3 piece with white meat and Mac and cheese for myself. Imagine my surprise when I got home and found out that my order turned out to be 1 small breast that looked overcooked and a really small wing. I tried to call the number on the sales slip but I couldn't read it. I guess that from now on I will open the order in front of them to see if it's right. Bruce Jerome read more

Unfortunately, I have to give this one star. My stepfather goes out of his way after work to pick up food and it was just terrible. We hoped to get original recipe but got extra crispy instead and my mother can't chew the hard skin. Only gave us wings, legs, and one Breast in the bucket. We don't get the chance to get take out and this is the reason why. Wouldn't be writing this review this evening if it wasn't the fact that my stepfather wasted his money for scraps. read more

I stopped to quickly grab lunch at 2:00 p.m., on a Friday. I was going to go to the 'drive through' but that line wrapped around the building, so I went inside. The line there was long too, but went fairly quickly. My order was simple - one $5 "Fill-Up" of chicken tenders, mashed potatoes & gravy, with a biscuit. My order had no substitutions, and I ordered it "to go." I should have checked the bag before leaving the building, because when I got to my car and checked, there were no utensils or napkins. Since I ordered it "to go," I thought they would have been included. I'm just glad I didn't drive away before I discovered this. On to the food -- the coating on the tenders was a bit mushy instead of slightly crunchy, and the potatoes had too much liquid in them which made them watery with no taste. My advice is ... if you want KFC, bypass this location and go to the Route 50 in Saratoga Springs KFC. read more

3 stars becuase who doesn't like them some KFC chicken? The service here on the other hand is a JOKE! One thing that bothers me is if KFC is going to put out coupons for their customers to use then the staff needs to know how to ring the order in with the coupon, and this wasn't the first time I have experienced this at this location. For fast food KFC is one of the places high on my list. I like the fact that they have to actully cook the chicken. I love their buscuits as well. Their sides are sort of blah but what do you expect? It is fast food. read more

Went to the malta ny location to grab a quick meal and what what we got was nothing that we ordered. We ordered 2 4 pc chicken tender meal and when we got home there were 2 4 pc bone in original combos. We ordered a water for one of the beverages and got seltzer water not plain water, there were no napkins or utensils in the bag which makes it hard to eat mash potatoes without utensils and they always should put napkins in your bag thru the drive thru! We also asked for bbq sauce and they didn't have any because the shipment didn't arrive. Huge disappointment! read more

I went here for dinner tonight but never ended up eating since they were out of chicken and biscuits and told me it would be a 20 minute wait - during a dinner rush (approximately 6:30pm). How do you have chicken in the name of a fast food restaurant and not have it ready for customers? A bit ridiculous if you ask me.. be prepared to wait 20 minutes for the only thing you go to kfc for and deal with managers with attitude. read more

I am done with this location. Three strikes and you are out in my book. Order $5 dollar fill up for kids and no cookies. Ordered chicken bucket for ourselves , no biscuits or coleslaw. Wait for takeout chicken almost 20 minutes. Left complaint on KFC main site and called and got zero response. We will now drive to Troy or Colonie for Popeyes. read more

I'm not sure why this Taco Bell/KFC can never get the orders straight or give you the needed utensils. I try to avoid this location as much as possible. Sometimes I end up stopping hoping for better service than the last. They have forgotten sandwiches, tacos, sauces and today a fork so I can eat the macaroni and cheese. I had to ask twice for the honey mustard that they forgot to put in the bag. After I pulled away and got back to my shop, I realized I didn't have a fork - and no forks here. I ended up using the stupid lid from the container. Another time I asked for their new Asian Zing sauce and the staff heckled me because they thought I wanted "An Asian Thing", making jokes about "Here is the guy that wanted an "Asian Thing". I felt very uncomfortable and avoided going there for a few months. Never again! read more

The mashed potatoes are unbelieveable and the chicken is made by goats and i like how alot of them are also mixed with taco bell so if am feeling a taco or a double chalupa with a dorito shell instead of chicken i can get it in the same place read more

every few months I go try kfc when it is a slow time nothing has changed in service the kid working the window was brain dead my bag was sitiing right there for about 3 minutes before it decided to give it to me it seemed a little confuse gave me sauce for tacos but I ordered chicken where do they get these kids read more