The new management started out great, but every time I've come by the buffet is empty I don't come to KFC for the mashed potatoes, are the apple crisps. I come for the fried chicken. Every time I've come by it's always stuff that's been sitting since methusalem was a baby, or they're just empty. Doesn't seem to matter what time, but the buffets never got any chicken in it. Today, it had one drumstick two thighs and a couple of withered up looking wings. Don't advertise a buffet if you don't have one read more

One star is too generous for this location. No tenders (said they were frozen) and that they didn't feel like making crispy chicken of any kind. The original chicken is disgusting and oily. I will never be back. I've switched to Popeyes permanently. KFC will be out of business soon read more

KFC - Original Chicken Breast - Chicken Wings Near Me - Monticello, Minnesota

Whoever is the G.M of this store needs to be let go because this store is ran terribly...they never have chicken up and that's what they sell. I'm literally sitting here waiting for my order and watching them turn people away. There is only four of us customers in the store and they can't get it right. They asking people what we ordered...for four people? Get outta here with that. I see why I rarely come here the service sucks. read more

I was in the Monticello store two weeks in a row and they were out of chicken both days shortly after they had opened. check your order before you leave because they like to short you also. read more

I walked in and there was an old man and a girl and the girl didn't even know how to take an order. I got my food insanely fast and I sat in the parking lot to see if my order was right because I've been looking at the reviews because this kfc is on our way to the cabin. I looked at the food and the box was ripped open and the Mac and cheese side was orange and crusty and I would never touch it because it looked nasty but the old man there was very kind. I hope this helps some people. Good luck. read more

KFC - This is the Mac & Cheese - Chicken Wings Near Me - Monticello, Minnesota

Saturday night at 5pm. No original chicken and it'll be 30-60 minute wait bc they have to bread and fry the chicken. Aka, we didn't plan nor do we want to do more work. Fries... five minute wait there too. Soda served promptly. read more

Came here with my family on vacation, the older gentleman working the register was very sweet! He made our experience a good one!

We miss the KFC in Elk River so when we recently went shopping in Monticello we tried the Monticello KFC for first time. We love KFC fried chicken and this location did not disappoint. We went inside to order a 50/50 bucket takeout. Chicken and all the sides were delicious and decent customer service. read more

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Tried the driveway thru at 10:35. Nobody talked to us sat there for 15 minutes. Ended up going inside to order. Walked in and playing hood rap songs loud in back kitchen. Ordered our food, drink cups apparently had no lids. Drink fountain did not have one spout that worked. HORRIBLE MANAGEMENT. Watched the manager get mad at an elderly employee because she had to open the register so we could place our order. Also, got mad at him because they were out of lids. Sat in side for nearly half hour. 15 minutes outside 25 minutes inside all for 3 pieces of chicken and a chicken sandwich. Pathetic. read more

One of the most incompetent fast food places I've ever seen. The guy running the register didn't even know that you could buy only a sandwich, and was never able to figure it out. After i tried to order he voided the transaction for zero reason before I could pay, so I had to do the whole process over again. All the while someone was around to tell the guy to stop voiding transactions, but not able to help him even though he was obviously insanely lost. read more

Don't waste your time with these people. We've ordered 3 times from these guys through Door Dash. Each time they have called to cancel. Even with a hour plus before they close they cancel. My recommendation is just avoid them until they get competent management. read more

Terrible service. I waited 25 minutes, the food was not yet ready and I waited another 25 minutes only to be told that they did not have the product and that if I wanted something else. read more

I ordered a spicy chicken sandwich meal with fries and I also ordered Mac and cheese. The spicy chicken sandwich looked like someone got mad and threw it on the floor. The fries were stone cold. And the Mac and cheese tasted like it had been warmed ok a microwave. I also ordered about a dollar in a half of KFC sauce but none of that came. When I tried to get a refund for the horrid food they wouldn't let me. 2/10 at best wouldn't try again. read more

As soon as we walked in, no one was at the counter and the staff was in the back. We waited to be acknowledged for 6-7 mins, when the cashier (Christina) came out she was extremely short and irritable. I paid for a side of honey only to have a tiny amount which she said (I paid $1.25) she said that's all I would get because the sauce is expensive. There was no ice and I told Christina (cashier) she said "we're waiting for Pepsi it's been out for a few days" there was no signage nothing. Four other people after me went up to the counter after their order complaining about ice. A simple sign would've helped. Went back up because they gave us the wrong side, she was annoyed. We wanted original and got crispy, forgot the butter to our biscuits. It was a mess! I was shocked how rude she was to the other customers. She rang something up wrong and had to cancel it and told the elderly man he had to come back to get his refund later. Then she proceeds to tell the drive thru customers she doesn't have time to take their order and they had to comeback in 5 mins. The worst customer service I've ever seen read more

The worst "customer service" the manager is incompetent at even providing a cup for the kids meal because they didn't have anything supposedly other than adult cups and wanted to charge an up charge even though that has nothing to do with the customers fault. Also cussed excessively in the drive thru. Poor management, and misleading advertising will be filing with BBB, I hope they get better management, for their business sake otherwise they are on the brink of bankruptcy read more

placed online order at 8:35 and was gonna be ready by 8:55. I arrived in the drive thru at 8:47 and added an order of boneless wings. I was told my online order wasn't ready yet because I was early, not a problem for me. got to the window and they didnt have boneless wings so filled my add on with tenders and gave that to me and asked me to pull aside for the online orde. I waited un til 9:17 (20 mins after online order was to be ready and 30 mins after I arrived) I pulled to the speaker and was told they just have kids working and trying to heat oil to cook tenders were an issue. I cancelled my order. never have I waited half an hour for food and wasn't going to wait another minute. several cars arrived and were served while I just kept waiting. I'll go to cub for chicken next time read more

With the change of management and remodel, this KFC keeps getting better and better. Same traditional KFC food. Haven't been inside since the remodel yet to comment on ambience. Keep up the great work! read more

Costumer service is mediocre but, noticing how they weren't even busy at the time I came in, they still managed to keep the lobby dirty, and somehow they managed to burn the chicken even though they seemed to not be in a hurry. Over all pretty much this KFC made eating in a dumpster look like a Gordon Ramsey restaurant. read more

The Address is one block off in google maps. It's fast food. The place is a a little warn down and small. read more

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We got our order fast but the person that took our order and helped us at the window was not a "people person." We ordered chicken strips but didn't think to order dipping sauces and the server didn't ask so we didn't get any, and due to Covid, we were driving through so couldn't go back to ask. Also didn't get any butter or honey for biscuits. Who doesn't put butter or honey in with a biscuit??? read more

Went through the drive thru to keep from going in. From the more recent reviews, it's still getting reviews about being dirty. When I got my chicken, it wasn't tasty. It was piping hot but it had a weird hardened crunch to it like it was made way ahead then sitting under heat lamps. I wish this place would get its act together. The only good thing was the young girl at the window was very friendly. read more

This is one of the worst KFCs I've ever been to. They just can't seem to get it together. The lady that usually does the drive thru in the evenings always gets our order wrong, despite repeating things to her. Drive thru is always a 10-15 min wait which is ridiculous for a fast food joint. Not sure if this place has bad management, poorly-trained employees, or maybe a combination of both. The only reason I gave them two stars is because I enjoy their popcorn chicken. read more

Probably the dirtiest least maintained KFC I've ever been to. Got there at the tail end of lunch hour and opted for the buffet. The price was reasonable but food options were limited to mash potatoes and gravy, small salad bar, cole slaw and something that resembled stuffing but I was afraid to try. Notice I did not mention chicken...since any trip to KFC would generally include some form of chicken I expected to see chicken on the buffet. Not the case here, so I asked the dude behind the counter if they would be bringing any chicken out. He answered yes but after 20 minutes they still hadn't brought any out. I asked for my money back and left. Can't say as I will return read more

No cars ahead of us. They immediately say hold on. 3-4 mins later we order. No sauce given for chicken tenders, no straw for the drinks, no napkins. I really don't like leaving bad reviews but this was very disappointing as we have a 35 min car ride ahead of us back to the hotel. read more

We waited 20 minutes to get our meal after being told to pull over and they'd bring it out. A total of about 26 minutes for the macaroni and cheese that wasn't ready once my husband went in finally to go get it. We weren't even told that there wasn't enough macaroni and cheese until the 20 minute mark. For the record, we didn't get offered a coupon or anything free for the ridiculous wait. Not planning on frequenting this place. read more

We were a group of four who ordered individually in the dining room with no line ahead of us and it took at least 20 minutes to receive our food. Staff appeared to be prioritizing the drive thru and not prioritizing much of anything else. I awarded two stars instead of one because the restaurant was clean enough, and the food was hot and as expected. I would not go back. Fast food should be, at its most basic, fast. read more

I manage a business and try to frequent most of our local establishments and always give the business the benefit of the doubt. I ordered $5 dollar pickup meal 2 drumsticks 3 chicken little, cole slaw they reported this small order back to me with precision exactly what I ordered and I got chicken leg and thigh no cole slaw. This was a simple order and the second time I visited this store you failed both times. Time to re train the staff this is why this store is failing. I will not be back will drive to St. Cloud never had a problem there with much bigger orders. Stay away from this place until they get their act together. read more

After reading the reviews, I almost went with pizza but the hubby loves KFC and it took a long three days to get here. I arrived around 5 and it looked like they hadn't changed out the food bar from lunch. I was a little worried. I ordered an 8 piece dinner and checked the order when it came out relatively quickly. It looked fine. I took it "home", and we continued to set up our RV. We ate about 2 hours later and everything was delicious. You know, it seems like more people will take the time to complain than to post a compliment. read more

Sometime in July in 1999 I stopped at this KFC around 7:00 on a Wednesday night. I ordered the buffet and it was a mess. There were pieces chicken on the floor along with spilled gravy. The stuffing was dry and the mashed potato pan was 3/4 empty and what was left was "crusty" and a couple of bins were completely empty. I thought this was just a one time thing. I was back in MN this summer July 2019, I stopped there once again and folks, IT WAS WORSE THAN MY FIRST VISIT 20 years ago!!!! This must be one of the worst run KFC's in America. I wonder how many times it has changed management in the last 20 yrs. read more

This is, without a doubt, the filthiest KFC I've ever stepped into. We were the only ones in the restaurant, yet I counted only three clean tables. The floor was littered with napkins and food crumbs, and the staff seem to not be busy at all. The men's bathroom had dried urine running down the toilet (evidence it hadn't been cleaned in a long time) and feces on the toilet seat. read more

Got in ordered and had our food within 2 minuets, friendly staff, clean place. Just don't be like Dale H and write a bad review based on your experience from 20 years ago. #FoodComa read more

Terrible customer service, order was incorrect and overcharged for family meal. Will not be back, ever!

My family and I were hesitant to stop on our drive home because of the reviews, but we decided to anyway and we were all very pleased! The service was great and they didn't pressure us to order (5 people take awhile to decide what they want ha ha). Our food was ready by the time we were done paying which was a little concerning, but the food was absolutely great! We all left with full stomachs and a promise to return again the next time we venture by! read more

Seems when the parking lot is empty the manager is too busy to take my complaint.... called 3 times. Thanks The 3-4 try's we've given them about 25% of the time the order is right the rest of the time the chicken has been sitting for seems like 2 days or they can't give me what I ordered . Terrible service and our last time giving them a chance ! Peace read more

This KFC is the worst. I would give it 0 stars if I could. I went through the drive through today. The cashier was extremely rude. I understand sometimes people have a rough day, but there is really no excuse for her behavior. When we finally got our food, my husband's order (a five dollar fill up) was wrong, my side of potatoes had gravy on it which I asked for no gravy and she gave us a root beer instead of Mountain Dew. When I asked about the errors at the window she said it was right and slammed her window. Don't waste your money going here. read more

Do they have 1/2 a star. After being sent forward in the drive thru and not getting my food for 20 minutes I went inside. Had to wait an additional 5 minutes and they still screwed up my order. I will never go to this place again. read more

The chicken is good if you don't mind waiting a half an hour or so. The slowest service I've ever experienced. The restaurant is filthy! I'm not exaggerating! Food and dirty napkins on the floor. The tables were not clean. Had thought about doing the buffet, but there was no chicken, and most of the other items like mashed potatoes were missing too. This restaurant desperately needs a good manager without a doubt! read more

I would leave a 1/2 star if I could. Food was less than appealing but we had already paid and hungry. Pick and choose through what looked edible. All the tables were dirty. Floors were covered in food. Men's restroom was out of order. Employees were chatting with their friends that were inside the store. A guy came in, chatted,grabbed a soda, and left. Employee or not, really? How can you be out of salt to make the food taste somewhat better. Employee was saying to Thier friends that they were short handed and that 3 employees were coming in and this employee said he was going to send two of them home. Really? Same person who was chatting and enjoying a soda said to said employee that he would come in, said employee asked if he had a uniform. He said no, but you can give me one. Employee said we'd see what we can do. I have visited this store in the past. A very few, minimal actually because of this. I will drive 45 mins away for better everything. Don't go unless you are desperate. Friends have been here now for the entire time we have been. No food. No nothing. I guess it's just social hour here. Also, love their manager bashing for not coming in on this day. How rude. Customers should not fell like they should not be there. This is the last time we will be here. read more

I love KFC but this one is always so messy when we visit. I recommend the drive thru so that you don't have to sit inside. Eat at home.

The dirtiest restaurant I have ever been in! We were truly afraid to eat our meal. The kitchen was pure filth. Everything was just very, very dirty!! The floors, the walls the tables and especially the kitchen where they prepare our food. I couldn't help but say something to the staff but they just whispered among themselves and never said anything to us. I did take a few pictures as I felt that this place must be brought to the attention of the City of Monticello but after I took three of them I was asked by the staff to stop taking photos. I would NEVER eat here again! The city needs to get the health inspector out there immediately or SHUT this place down! read more