The chicken was fresh, hot and good. The mgr Kim was very nice, very helpful, professional and was observed multitasking very well. She greeted the customers pleasantly and ensured the orders were correct. Even though the chicken was consistently good, the skin was a bit darker than usual which was the only thing that caught my eye as different. I prefer when it looks golden not overly dark. It was good though! The other workers were very pleasant as well and I could tell they were working hard. I had stopped going to KFCs for a long time because they were not consistently good and didn't look appealing, but, it seems that what ever was wrong with the overall brand, has been corrected. The KFC buildings all over seem to need a bit sprucing up and that would go for all of the ones I've visited. Oh, the special deals are great and affordable like the $20 family meal and the Tuesday $10 bucket of chicken! Thanks and keep the deals going! read more

you need to listen to the customers when they say double macaroni and cheese and not give them one large green bean and macaroni and cheese and I asked for the chicken to be crispy. They made me wait eight minutes which was OK. I checked my order when I get home and it was not right, she clearly put it wrong down on the receipt what I wanted, even though she read it back to me correctly read more

KFC - I want a refund. This is not the first time this has happened in the last two months and they did nothing to fix it. Do not eat here. - Fast Food Near Me - Norwood, Ohio

12-11-24 12 noon I stopped by KFC to get lunch for me & my client , pull up - employee outside smoking and chatting, walk- in two gentlemen standing there no one at the register, but drive-through moving the cook cooking still no one at the register she come in from smoking almost slipped because she got on boots and resistant shoes. However she walks pass doesn't say hold on wait a minute. I ask is front line invisible , at this point I been there 10 min now , there's no telling how long the gentleman was there . So her & another lady comes out . Professionally the other lady said she apologize but not her she want to argue. I walked out. This is what customer service look like shaking my damn head..... read more

This KFC doesn't care at all about customer service. It's always terrible and I hate that they are so rude about it. There are no consequences for the employees and they are fully aware. I don't believe they are trying at all... especially the lady who runs the drive through. She needs to be fired. read more

KFC - Because they don't care. - Fast Food Near Me - Norwood, Ohio

Don't come here.... the lobby was closed 2 hours before noted on the door 10:30am to 10:00pm. Drive thru was packed and the employees are walking around eating on the clock and be unproductive. Anyone who needs a job and has a pulse can work here. read more

nasty food!!!! nasty service!!! close to my work so I stopped for dinner for the family, big mistake!! wasted $41 for nasty chicken and the lady that took my order was rude. if I could give it 0 stars I would read more

it was the worst experience ever, i talked to a cashier, i asked her for what kind of burgers they have, she ignored me, then, i saw a chicken burger on the menu sign, i told her give me that, she started mocking, what is that, you better speak english, i neglegted that commment and told her ok give a menu, she said that is the menu in front of you, i told her ok, give me that chicken burger(chicken sandwish)on the menu, there was a big picture of it she statred yelling saying racist stuff, like this is america you better speak english, if you dont know how to speak english dont come here. it was the worst experience ever, being treated that way with such a bad service, i just left. read more

Worst customer service I have ever had at any fast food place was completely rude. Order took forever, have no respect for their customers and ordered a drink and it was awful. read more

This KFC is really not that clean Today drive thru attendant was handling money and then filling cole slaw containers one gloved hand one hand uncovered. Service is slow but the staff needs a refresher on hygiene. read more

This was the worst experience I have ever had buying food. Waited over 40 minutes in the store as others got their food, when I asked for a refund I was actually laughed at. They were extremely unprofessional and rude. The manager was the biggest problem, there was ZERO basic human communication and was insanely rude. I am shocked they are still in business. I understand that fast food isn't perfect but this nothing like I have ever experienced. DO NOT EAT HERE! read more

Poor service. Didn't have everything we ordered. Containers for sides weren't filled. Websites stated they were open until 1am but employees stated they were closing at 10pm read more

This place us hardly worth the visit in the evenings. Maybe things are different for lunch, but for dinner I'd stay away... The place wasn't packed but it wasn't empty. Maybe 6 people in line. And a soda mess all over the floor by the pop machine, that was impossible to walk around, and you pretty much had to step in it and then track it through the rest of the place... and it stayed like that for at least the 40 minutes I was in there, and it had been there before I got there. The food was fresh... but only because we had to wait 15 minutes for it... It seemed like an under staffing problem, but that couldn't really be seen from the amount of employees around. Or maybe it was just a new manager, or maybe only a jr. manager, as someone pointed out the pop mess multiple times and she just kinda looked at it and went... "oh. ok." I mean the food here is ok. But seriously, go through the drive thru if you can. read more

It's unclear what time this Kentucky Fried Chicken closes. Online and at the place of business it says 12 am but there are no workers there after 9 pm. They also do not serve any items from that menu either after 9 pm I guess they need to update their website and store signs. read more

This particular franchise is the worst Taco Bell or KFC I have ever been to. The only reason I ever go here is because it's close to Xavier, and every time I do go I regret it. It wasn't clean last time I went inside and I don't think they're understaffed but everything takes forever. I'm typing this while sitting in the drive thru because I've been here for 13 minutes now and counting... read more

I eat there once a week. Usually for $5. The place is gross. With different staff every time I go. I normally eat the bean burritos and wedge fries. The pop machine looks like it never has been cleaned. But I like the menu. And it is $5. read more

I get really bad food every time i go here. But like a battered wife, i keep returning. Naively thinking: "maybe they changed, maybe they'll be better this time". I once got a taco that came in a wet wrapper with a piece that looked torn out of the shell somehow and in the meat there was something that was white and so hard it looked like a piece of a tooth. But, the people who take your order are really super nice, so there's that. Honestly, it's Taco Bell. What else do you expect? read more

I like KFC's food and value, but this location's service was awful and slow. It took a few minutes for them to be ready to take my order and they only got half of it. Then when I pulled up to the window, they thought I ordered a Taco Bell crunchwrap, which I didn't. I told them to give me the part of the order they did get right, and just disregard the rest. I got what i personally wanted, and drove off without something for my mom. Which I ended up going up the street for, at Lee's Famous Recipe, people who were focused on getting my order right. Were the people at This KFC/Taco Bell more focused on yakking amongst themselves? I do choose KFC on a regular basis, but this was by far the worst of many I've been to. read more

This place is terrible. Over the past 2 years I've infrequently visited this Taco Bell/KFC location. They have yet to get my order correct once. Basically you order something from the Taco Bell side of the menu and they give you some random taco they chose to make. After getting the incorrect order so many times, I refused to go there again. Unfortunatly, I returned because I thought, "Well this time I'm not ordering a taco. How can you mess up KFC?" The answer is they can still mess it up. I ordered the new Tennessee Hot Chicken and they forgot the pickles on top. I know it's a small thing and I can go back up to ask for more, but it's the principle that they have never gotten 1 order right in 2 years. Just take the time to go to a different location. It's worth it, even just for fast food. read more

Poorest customer service i have ever had.....young lady taking orders for the drive thru needs some serious training for customer service skills.....rude and disrespectful....my visit occured on 12/10/2015 around 9 pm.....quite pathetic!!! read more

Just left KFC. Ordered 8 pcmeal original chicken, mashed potatoes,coleslaw, 4 biscuits. Got home and had potatoe wedges and chicken fingers instead of biscuits. Chicken wasn't original. Don't know what it was, but it was terrible. I could find 5th graders to fill a order better than this. What a dump. No Mas. read more

Moved close by about a month ago and been here a few times now but will never return after tonight. It's been the same every time: Polite staff takes order efficiently then it takes FOREVER to get the order no matter what it is and they have packed it up to go for me every single time even though I have always ordered it for there and they do ask that. Also they never include napkins or a fork/spoon. Team always seems disoriented and struggling at all times. Tonight there was a huge pack of customers waiting on their orders out front after a while and the staff was not really doing much of anything. Apparently a new employee kept messing up logistics of orders that seems pretty elementary which is really sad for a fast food joint. Nice staff just needs to get it together. read more

i prepayed 42.12 for hotwings mashed potatoes cole slaw... it was for my daughters bday party. when i went to get my order i was told they havent sold hot wings for six months. i prepayed in cash around 1pm. order was supposed to be ready at 7pm. since i go there alot i didnt think they would rip me off and thru away reciet. now i hav five 11 yr old girls crying hungry read more