We picked out our bucket Neal at around 12:30, there is only two people working so I waited, when we got home the chicken is grayish looking, i thought its just the lighting, when i get to the coleslaw it was foamy. Contact them right away and no answer. This is the worst chicken I ever had read more

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25 mins in drive thru. Missing food items. 1 person working. No fries on this visit. Drinks were wrong. They need help. In search of the next location if I return... Sad deal. A LOT of minuses here. Questions - reach out Respectfully, Bryan Yukon Oklahoma read more

KFC - Fast Food Near Me - Oklahoma City, Oklahoma

If there was an option to give a -1 star I would absolutely do so. I placed an online order on March 30 for over 20 bucks for two meals for my husband and myself. When we arrived at the restaurant there were only two employees in the whole store (red flag) but I patiently waited as there were other waiting for their orders as well. Finally received my order get home sat down to eat and the chick strips were so stale and old that I put them back in the box along with the rest of my meal and proceeded to head back to the store. My husband picked over his meal and made it work. Once I arrived at the store I explained to the manager that I was not happy with my meal and that I wanted a refund as he explained that because I ordered online, I would have to request it back online. No problem. I go online proceed to speak with someone online explain to them the issue and they tell me all they can give me is a $5 dollar refund and 700 points, huh no sir my meal was more than $5 bucks. I was told at that point if I wanted the full amount of my meal refund I would need to speak to the corporate office that they would have call me back. I waited almost two weeks and decided to reach back out to be told that the store manage told them he reached out to me and handled the situation, no he didn't. They stated at that point they would have to open a ticket and reach out to the manager to see why he marked that he handled the situation when he didn't and would get back to me. it's now been almost two months, and I decided to reach out again by calling corporate and was told they would reach back out to me, that was on May 12th and still haven't heard anything. KFC is this how you all treat your customers that spend their hard-earned money at your stores. Is it that hard to hand over a refund of less-than $20.00 to please a customer when I did nothing wrong but returned a horrible order that even the store manager agreed with me and was like ya I was like yeah the chicken was looking kinda old when I was sending out orders, (well why send them out). I'm sure at this point I will never get the refund, but KFC will never get another dime from me. read more

The owner's lack of action towards this awful graffiti-covered display for almost a year (or longer) is a direct reflection of their prioritization of staff and training. They simply do not care. read more

KFC - Outside of building - Fast Food Near Me - Oklahoma City, Oklahoma

Absolute worse KFC ever! If one could give it less rhan one star I have been here several times and have given it several chances order is ALWAYS WRONG and people are incredibly rude I wish they would just close this location and put a better restaurant there such a waste of space they shorted me half my order tonight tried to call because I had no intention of going back there to deal with their rudeness and of course no one answered I am officially dine with this place and judging from all the horrible reviews for this location I see I am not alone ..management needs to just shut it down read more

Trust me this is the biggest train wreck of a franchise I've ever seen. It is absolutely not worth the time to try and eat here. They are always out of everything and the service is not existent. I honestly dont think it is managed on any level. To top it off the restaurant is nasty! Crazy that this level of incompetence would be allowed in any business. If you want a stark comparison just go to the KFC on 39th street....that one is well managed, clean, food is good. Totally different experience read more

3rd times the charm. Will not order from this location again. Ordered wings extra crispy, and thighs original. All of these were so overcooked, dry and looked and tasted the same. The original tasted bland just like the wings, definitely not like original used to taste. Biscuit was raw in the center. Hopefully another location won't be as bad. NW Expressway and Rockwell read more

Sat in the drive though for 10 mins and no answer. Waited at the window for another 5 hoping someone would notice--nothing. Tried to order inside but the door was locked and I just got stared at. Went to the drive through again assuming they would take my order this time and got nothing once again. Hours are 10:30am-11:00pm and I went through the drive though at 11:43am. This store needs better management and employees who want to work! read more

Ordered online and waited over fifteen minutes for my food. They told me to come back in thirty minutes but I let them know that I had already paid. Truly awful experience. read more

Food was fresh compared to most kfc I have visited in the past. Manager was very polite and the employees, very respectful and took good care of me. I'd recommend this place for sure! Thanks for the good chicken and perfect biscuit. read more

Incredibly unimpressed by my recent experience at this location. We waited over 10 minutes to even be acknowledged and have our order taken, to the extent that we had to ask if we were even going to be able to be helped. There were multiple people waiting in the lobby for pickup orders, several who had been there 20+ minutes. There appeared to have been at least 5 people working and I completely understand they were managing a lot of orders for pickup on top of the drive thru, but the complete lack of customer service in addition to such extreme wait times was just really disappointing. read more

Don't even waste your time ordering ahead. It will not be ready. And they won't have food in store either

I went through the drive-thru today and ordered the loaded French fry bowl which had Nashville Hot chicken. I work until midnight and only get 30 minutes lunch break. This was dinner. The first thing wrong was no utensils to eat with. The second thing was refrigerator cold food. I don't know if the Nashville Hot sauce was taken from a refrigerator or what. The entire bowl was ice cold. Fries, sauce, and nuggets. Disgusting and they should be ashamed. Kfc on Douglas BLVD just south of S 15th street. Avoid this place!!! read more

Fast and friendly service through drive thru. Had to wait a few minutes for hot fries but it was worth it. But walking it out was even smiling and friendly. Thank you. read more

Went Memorial Day for supper take out. They had no White meat or Tendars. Was wondering how they could be out of food, poor planning. read more

Friendly staff......although orders sometimes take a little while. But they cook it well. Not exactly "fast food", more like "friendly food". lol read more

Very poor management. They forgot over half my meal and acted as if was my fault because "I drove off"! I was handed a bag asked if I was feeding an army so obviously I assumed my large order was there boy was I dumb. Manager refused fi refund me for the food because her team member didn't give me my dam receipt, refused to give her name hung up and wouldn't answer the phone. I drove up and gave her the order back , she never apologized, acted as if it was impossible for her to give me a receipt or look for the one I was supposed to receive initially just so beyond unwilling to help. Didn't even offer to remake the order til she called the cops on me. This is ridiculous kfc I drive out of my way to this location because your location near me is so poorly managed now I can't get decent service here either....wow. read more

The nuggets and service was amazing even tho the famous bowl always gives my friend or me food poisoning.

Absolutely done with KFC...3 piece with fried looked like it road kill. So disappointing.... read more

KFC - a basket of fried chicken and fries - Fast Food Near Me - Oklahoma City, Oklahoma

This is the last time I will go to a KFC in OKC. This location has the most indifferent people taking orders & giving food. I ordered online, well in advance of my pick up time.... My order was missing items. The items I received wasn't cooked well. Over cooked, over salted, super greasy. When I called the store to at least refund me the money on the Mac & cheese I didn't get, no answer - multiple times! read more

Food was cold. The kids wouldn't even eat the fries. Most of the food was thrown away. read more

Slowest service ever, second in line through the drive through. Took nearly an hour to get my food (8 piece bucket). Employees were not friendly either. read more

This is the second time we have ordered from kfc on 23rd and Penn in OKC that they only sent half of our order. How do you miss half of an order for 2, 3 piece chicken dinner? Well they managed to do it. read more

Awful service followed by poor food prep and inaccurate orders. Try anything other then this location. read more

KFC - Wrong order with the customer service to match our food. - Fast Food Near Me - Oklahoma City, Oklahoma

What's the point of skipping the drive-thru by ordering online for quick pickup if they make you go through the drive-thru to pick up your order? Worse management ever. read more

KFC - Sign saying pick up online orders inside KFC. If you go inside, they make you leave and go to the drive-thru. - Fast Food Near Me - Oklahoma City, Oklahoma

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This is one of the worst chicken places in okc, never get the order right what hurts most is they have worker who just don t care .Man pay more so you can fire all those weak managers. I hate you don t have a half star . Just sorry for know reason read more

Sign on the door says drive-thru only. Took 30 minutes to even try to order (was trapped in the drive thru alleyway or I would've driven away). Tried to order chicken sandwiches and they said they were out of buns. I'm not sure why it took so long to get cars through the drive thru when they closed their lobby to walk-in customers. Also had a printed sign on the window stating they were out of receipt paper. What a joke of an operation. Save yourself the trouble and go to Raising Cane's next door. If management is reading this, make your drive thru lane wider to people can drive off when they happen into this mistake. read more

This place is an absolute JOKE and always has been. I wouldn't be trying it again if my poor pregnant wife wanted something from KFC. They're rude as hell, they rush through your order and then clearly don't listen because it's wrong almost every time. Then to top things off, since the inside is currently closed, you have no choice but to wait in their slow ass drive thru to get your food remade. Are they receptive when you return? Nope, not at all. If you hate your job, make moves and find a new one! read more

Food: 4/5 Service: 0/5 Cleanliness: 3/5 Decor & Style: 2/5 The cashier had no smile (I mean really, who works at KFC and smiles?) and didn't acknowledge me when I arrived waiting at the counter as she was off to the side doing something else. After about 1 min (thats a really long time when waiting to be acknowledged) she told me she'll be right there. After about 2 more minutes she took my order. Chicken wings always takes about 20 minutes as I expect so that wasn't the problem. This review is based solely on customer service. The chicken wings tasted good as always. read more

I drove there Sunday morning to get my mother something to eat and they were not open by 10:45 am. Their hours posted at the store so they open at 10:30 AM which is misleading and frustrating read more

Got an 8 piece bucket with two family sides of mashed potatoes and gravy. Got two half portions of potatoes and only one gravy. The chicken was over cooked and tough as a boot. Threw away the whole bucket. I believe that management had their employees re-Fry left over chicken from the previous day. Tasted horrible. We will never, ever go to this KFC ever again and will spread the word to go to any other franchise but the one at Rockwell Plaza. read more

Well, I ordered at 11am, 30 mins after they open, and the lady in the drive through was very rude and disrespectful and once we paid she told us to pull around to the side of the building, we waited 20 mins and still nothing, so we tried to go inside the building, it was closed of course due to Covid, so we got back in the line and there was 2 cars that waited 10 mins just for the first one to order, we called and they didn't answer twice, so finally when someone answered we just asked for a refund and the lady was super rude and getto. So we're still in the line waiting for a refund. This place is not professional at all and will definitely not be coming again. No wonder why they have a 1.5 star review. read more

I think they have to grow, catch and pluck the chicken after you order it. It takes 30 min to Che k out in the drive thru. Rigor mortis sets in before you even get your chicken! My point is that I wish they'd work on their timing better! read more

This facility and service are the absolute worst! From a very dirty kitchen to unfriendly and unprofessional employees. I ordered my food online to be ready at a specific time. Went to pick it up and they hadn't even started making it. The kitchen was very dirty with cups and food on the floor and spilled soda and a huge puddle of water in the waiting area. Once I got home I discovered the chicken was dry and falling off the bone from being overcooked, the mashed potatoes were super thin and grainy, and the gravy was also thin and gross. I will never return to this location. read more

Bad customer service. In order 10 piece dark chicken burnt and dried out and they taken the phone off the hook. I also asked for 3 crispy and received all dark dried chicken. Going to take it back. read more

They messed up our order. We went back to get it fixed and the reason they shorted us is because they were out of it. Wasn't informed they were out of it until we went to get what they missed and we also never got a receipt so we couldn't even give them an order number to fix it. It's poorly managed place and we will never be back to this KFC again. read more

Reading the previous reviews and having been here a year or so ago myself, I was hesitant to give in to my 13 year old when he requested it for lunch. Pleasantly surprised when we walked in and were immediately greeted by Mary asking what we wanted, guided us through any modifications we made and completed our order. Our food was prompt and followed by a smile & a thank you. The only reason I didn't give it 5 stars is the soda wasn't stocked . read more

We waiting in line in the drive thru. At least 4 behind and 2-3 in front. When we got to our turn to order, the most sarcastic voice came over the speaker saying, " our systems down, I can't take your order". I felt so sorry for the people continuing to gather in the line behind me. Block the drive through, put a note out. Sure was a lot of music, laughing and carrying on in there. Unacceptable. read more

I went in to buy some chicken and sold some Neports Ghetto Fabulous love it!!! He handed me my hot sauce wrapped in napkins like it was a drug deal lol. P.S. I got sides without a fork ,but the food was good read more

If I could give no stars I would, I ordered a famous bowl and a side of Mac and cheese. I get to the window it's $8?? A bowl alone is apparently more expensive than the meal and adding a side is $2 even though the sign says it's only $1. So I ended up switching to just the $5 fill up after asking questions and getting them rudely answered by the cashier. He asked me to pull up after I paid and we sat parked for almost 20 mins watching everybody get there food and leave the drive through with food. I decided to go in and ask what was going on considering I just got a famous bowl, the cashier who checked me out and another employee fully ignored me while staring into my eyes and a standing there. Finally after about 5 minutes another lady asked me what I needed help with and got me my bowl and another one to try and make up, very nice to me and understanding my annoyance. Also my drink was covered in pop when I received it in the drive thru read more

KFC - Fast Food Near Me - Oklahoma City, Oklahoma

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