We ordered two pot pies for dinner and had them scheduled to pick up at 6:40. When we arrived to pick up, they had made a mistake and we had to wait 30 minutes, They not only apologized nicely but gave us drinks while waiting and gave us a couple other entrees of our choice, good customer service provided by Bianca. Gold star Bianca read more

I have always enjoyed KFC chicken, their gravy, and their sides. However, my experience with the service at this particular branch was not satisfactory. We were charged for two extra-large gravies with our Family Value Meal, but only received one. Additionally, the biscuits, which were supposed to be included with the meal, were missing. Perhaps we should have verified the order before leaving, but it was quite disappointing to discover these discrepancies later. I am now hesitant to return to this specific location. read more

As a former employee, I will say that management treats their employees TERRIBLY. I worked here for a little less than a year and we went through about 4 General Managers. Other former employees' hours as well as mine were cut wrongfully, as we were being told that hours were not guaranteed, and time off was not guaranteed (breaks also not being guaranteed!!!) My hours were cut after a whole new crew came in, although I was the only one working, the rest on their phones. The management and work environment is so bad that the average employee works there for around 2 weeks to 2 months. I would also like to take this opportunity and call out the current regional general manager who has done everything wrong in regards to leadership and inconsistent respect for others. She is very disrespectful towards her employees, she has no idea how to even work the ordering screen, yet acts like she knows everything. I would also like to mention the colony of cockroaches that management knows about but are too cheap to take care of. Do not eat here, but if you do, be nice to those poor employees who will probably quit after 2 months!! (And yes, I took this to corporate and nothing came back.) read more

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Out of soda but no sign saying so. Waited almost 10 minutes for food. Order 3 pc tenders but they ran out and only had two left. Bit into a French fry and was cold. Wife's nuggets cold and my tenders cold. Got refund and went to Popeyes off Orange Grove and river. read more

Terrible service and they take forever. I waited almost 40 minutes today for a single chicken sandwich and it's not the first time.

The delivery was over an hour late . He kept stopping at other places! The food was awful Little tiny wings . Tasted like they under warming lights too long! Not a good experience all around!! read more

I just want to take a moment and commend this location off of Cortaro and the Freeway in Marana. Each time we have gone in, their service has been exceptional as well as the food. Keep up the great work. read more

if I could give 0 stars I would. I ordered on door dash, half of my cheese curds were missing and they were cold, i was missing 2 of my other items, and then again half of my order was missing. Not to mention it took a really long time.Worst KFC ever! Don't go here. read more

The staff at this location are super friendly and service was very quick. Everything was very clean !

This has got to be in top 5 worst franchises in the state. Wait times to order at counter are over 10 minutes. The staff actually looks at you, then ignores you. The manager yells across the restaurant that he'll be there in a minute, but never shows up. The food is correct to their menu and at temperature from what I remember from months ago visit. I tried a 2nd time to order inside after the last time, and their lobby was closed. Doors locked with a paper note taped on door. Went to the drive thru then. And was told it'd be a 10 minute wait for good items to cook!! In the driver thru???!!! This IS the worst KFC franchise in the state. Wrote to Corporate about this store and all they said was "Im sorry your experience was not up to our standards." read more

For a KFC it seems fine. The people who work there were friendly and nice. Inside, it's dated, for sure and it seemed like the AC wasn't working properly. My food was fresh and it was very good. I got a bucket and I got a great deal online. read more

KFC - Fast Food Near Me - Tucson, Arizona

THIS is what you get when you order their chicken "tenders". this looks like this chicken tenders off the kids menu of texas roadhouse... but worse... can't believe they actually counted a piece of breading from the bottom of the fry basket as a "tender". and next to it, a chicken nugget from burger king next door. next time i'll just take the time to make chicken tenders myself. will never be back to KFC. OG colonel sanders is rolling over in his grave right now read more

KFC - 5 pc chicken "tenders" - Fast Food Near Me - Tucson, Arizona

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I've been here a few times and it has been garbage every time. Long waits watching a bunch of kids in the back running around with seemingly no management, bickering with each other, completely overwhelmed. Ordered chicken strips last time I was there and some how they messed up frying them, the breading was like card board. Absolutely worthless location, don't give them your money. I wish I worked next to a Popeyes. read more

KFC - This is a chicken strip. Lol wtf? - Fast Food Near Me - Tucson, Arizona

Do better KFC. How do you let your employees serve this to someone? My mashed potatoes were 80% gravy and one spoonful of gravy. The chicken was hella dry and so disappointing. I would give it 1 star but the guy on the speaker was very polite and sweet. At least you hired someone who was decent. But come on. Do better! read more

KFC - Two piece chicken meal. - Fast Food Near Me - Tucson, Arizona

This is the worst service I have ever had The representative that was working was speaking over the intercom and saying that she cannot do hot wings and so I ordered a number eight and I ended up with chicken tenders that was raw last time I checked you have to pass a certification to be a cook in Arizona there's a huge law as the United States has a law that Santa Mile is a real thing I don't know what kind of management they are having but if they're looking for a new general manager I am willing to go in there and work there for free to literally put everyone back in shape where they need to be respective to the customer and actually put out product that is quality. read more

KFC - Chicken tenders biscuit and fries. - Fast Food Near Me - Tucson, Arizona

I do NOT recommend eating at this location. VERY dirty. As soon as you walk in the lobby smells terrible and it is filthy. The cashier was definitely on something and was not clean. Looks like she has never washed her hands! read more

I was there 30 minutes after opening it is very clear NO ONE cleans. The trash was full smelled like a barnyard. Bathrooms were dirty no toilet paper stocked. Front doors were not cleaned. My guess is there are numerous health code violations! I love KFC but will never buy from this one ever again! Glad I went in you wouldn't see this from the drive through but it's a clear reflection of those who work there do not care about the location or our health! Absolutely disgusting! As a retail manager I have always told my team if you have time to lean you have time to clean! Clearly this management team does not care about how they represent the franchise. If I could rate a negative I would read more

The manger whom is a male is unbelievable They don't answer there phones! I've called them multiple times crazy how the manager tells me he I can't order fries because they are out As I see him eat fries in front of me! Once I said something they know tell me it's going to be a 7 minute wait! The two other lady employees he had don't know what they are doing at all! This is just ridiculous!!! Worst customer service ever!!! This place has there employees getting high in the parking lot! read more

This was by far the worst ever KFC experience in my life, I will never ever be a customer again. And I loved kfc my whole life but the service was piss poor we didn't even get all of what we ordered and the order was wrong. And the sauce situation was awful read more

The worst fucking KFC in Arizona. They can have 5 to 6 people working and maybe one that actually gives a damn. This is what happens when the owner does not give a shit about his business. Very shock to see it has 1.5 starts, it should have been 0 stars. Be prepared to wait for hours on your order. Almost as bad as the Jack In da Box on Ina. If you do not believe me come try it for your self and be prepared to be pissed read more

I've been going to k f c for years and for the last three or four times I stopped in doesn't taste the same, And now the food seems to be not agreeing with me. and it doesn't taste the same like it used to. After last night I am not stopping at k f c anymore. After all these years. read more

I have not been to KFC in eons and today I was craving spicy chicken sandwich. The drive thru was super busy so I decided to walk in and there was one couple in front of me. The wife decided to go sit with the toddler and the hubby kept yell over to her for her order. Then apparently he had to go to his car to retrieve something and could not complete the order. The whole time standing there I started to get nauseated with the smell it was so pungent of chicken but not in a good way. That's when I decided to leave, got home and I had to take a whiff of peanut butter to get the smell out of my system. read more

The food was average, most of us know what we're getting here. The service was absolutely horrible. I ordered online and the cashier very rudely said "its not ready" I asked how much longer, he said 15 minutes. I said even though I ordered online 15 minutes ago? he said, "Well, the website doesn't make the food, it doesn't know how much chicken we have." He was very rude and somber to every customer I watched walk in and order. read more

Service was extremely terrible! Took over forty five minutes to received my order! I asked, why it took so long no response!

Standard fried chicken fare and everything else you've come to expect from KFC. This particular location is...something else. We have had some of the weirdest and worst customer service experiences here, but, it is one of the only quick fried chicken places near where we live. The service is usually very slow, whether you go inside or through the drive-thru. The food is generally pretty decent quality, but there is a high probability that you will end up with the wrong order, so make sure you check it before you actually leave the premises. Overall, this place isn't great and should probably only be visited in cases of extreme fried chicken necessity. read more

KFC - The mega box of 70 popcorn chicken - Fast Food Near Me - Tucson, Arizona

Unfortunately, this must be the worst KFC location on earth. I've been going here on and off for two years. Sometimes it's as advertised and the chicken is great. But way too often, it's disappointing. Tonight I had the worst chicken I've ever purchased here. I doubt I'll try again. The management just can't get it together. read more

KFC - Yuck - Fast Food Near Me - Tucson, Arizona

TL;DR: Pink chicken, greasy wet breading that slid off, served legs, thighs, and breasts when strips were ordered, items forgotten entirely from order, excessive wait time. Problem 1: You cook nothing but chicken. Did you magically forget that chicken should not be served F*****G PINK! Yeah yeah it was mostly there. You ever bite into a piece of chicken and the texture immediately makes your brain scream "danger Will Robinson!"? Cause that's what this under cooked mess did. I eagerly await the first symptoms of salmonella. Problem 2: Again, you cook mother f***ing fried chicken for a living. Why on earth was the breading a slick soggy mess that sloughed off at the slightest touch like the skin of burn victim? Seriously, did you guys forget the proper cooking temperature for oil? I'm guessing this is also why the chicken was F***ING PINK! It also was liking spooning grease into my mouth. This is going in the trash where it belongs. Problem 3: Do you know the difference between breasts, thighs, legs, or strips? Apparently you don't because we ordered crispy fried chicken STRIPS and got pieces. You bird brains can't tell the difference between a breast or a strip? It certainly wasn't crispy either as per problem 2. Problem 4: This crap was ordered online. The order was printed. Not only did the strips turn into legs, thighs, and breasts you forgot the mother fucking potato wedges, mashed potatoes, and requested ranch. Problem 5: We waited 30+ minutes for this sorry ass meal. This was after ordering online and driving there. We live 15-20 minutes away after working all day with 3 kids screaming in the car. Problem 6: Okay, this one is on us. This is NOT the first time we've had problems with this location struggling with the intricacies of putting the correct food into a bag. They have forgotten many an item, poorly cooked it, and taken far too long in the past. This is why we hadn't been there in close to a year. Sadly, we decided to try again. Hell, they even had a remodeling since our last visit which surely meant they had extracted their posteriors from the sunless place right? Or so we had thought. I pray we do not give them another chance again. read more

KFC - Undercooked chicken breast served when strips were ordered. - Fast Food Near Me - Tucson, Arizona

Man I don't understand the bad reviews for this location at all. I go to this location only and actually drove out of my way today to go here as I was craving it. This location is always clean, friendly, and very tasty. I got the famous bowl and my guest got some regular chicken. Both meals were perfect and very fresh. The other locations in town are absolutely horrible!!! read more

I usually eat in after the gym. The food is tasty, however almost always my husband and I say no biscuit and order veggies. Always get it anyway. Oh well. Food is fresh and hot and I suppose that's the most important thing. Upon reading reviews, I have noticed the employees sort of chatting and not getting the job done. I've sat eating my food as one person was busting as getting food out while others were doing a whole lot of nothing off to the side. read more

This review covers my meal and is not a review of this place as a whole. I had the Nashville Hot Chicken and Waffles dinner tonight at KFC. I was amazed at how good it was. The waffle tasted, and had the texture of, a deep fried cake donut. The chicken seasoning was more flavorful than spicy hot. Recommend trying. read more

Waited 40 minutes in the parking for my food! Horrible customer service! When I got home the food was soggy . read more

The chicken here is good, but there is always a shortage of it at this location. This is the 3rd time that I've been here when they are out of chicken. The speaker box was broken so I waited 10 minutes to find out at the window that they were out of both original and extra crispy and it would be a 30 minute wait for a fresh batch. What kind of KFC is out of chicken??? The cashier at the window said that they dont make any more chicken after 8pm to decrease waste, I understand that, but you are open until 10pm! That's 2 hours without making any chicken?! How does that make any sense? I even tried to call and place an order on the phone, but they were cleaning out the fryer st 8:30pm and couldnt drop any more chicken. This is completely unacceptable. If a business of going to be open until 10pm, they need to serve the product until they are closed. This "strategy" to decrease waste will only result in decreased business. read more

After going to the KFC on Oracle and Magee and trying to order a 12 piece 3 side family meal and being told that they only had wings and thighs for the same price I went to the KFC on Cortaro Road. My wife and I went to the drive in window and made the same order. We were told they had no fries and after paying the $42.15 we were told to pull up front since it was going to be about 10 minutes so I told the lady we would go over to Burger King and get the fries and she said no problem. It took about 8 minutes and we pulled up front where we waited for another 15 to 20 minutes I finally went in and asked how much longer and the lady behind the counter told me 2 more minutes so I sat down and waited another 10 minutes. When I went to the counter there was no one around and everyone except some little guy who was halfway back of the store were all in the back room. So I yelled to the little guy and asked where my order was (it had already been over half an hour) and he came running up and asked what I wanted and I told him "I wanted my order " and he told me that I would have to not yell or he would come back from behind the counter, which he did but ran back pretty quickly. Not once did anyone even try to fill my order and after a lot of arguing I finally got my money back but as I was leaving the woman who originally took my order came out of the back room to flip me off. And I should mention that I'm 75 years old and this was all happening during a thunderstorm. And what was intended to ease my wife's anxiety over some medical news turned into just the opposite. And I even told the kid that I was in a hurry because my dog was diabetic and blind and I had to get home so I could give him his insulin in time. read more

So my husband went to get chicken tonight at 5:30. After placing his order and paying for it he was told they were cooking the chicken and it would take 15 mins. My husband said he would go wait outside and come back in 25 mins. to pick up his order. 15 mins later he went in to pick up his order and was told it would be 25 mins. They were just dropping the chicken. They offered him original recipe instead, which we do not like, or he could wait 25 mins but they do not refund payments! The man standing beside my husband was complaining his order was completely wrong!! Definately have some problems running this store if you sell chicken and at dinner time you have NO chicken....... thinking we will not be back read more

This is by far the most worthless Kentucky Fried Chicken that I've ever been to. Correct that, the most worthless "fast food" restaurant I've been to. If I'm going to stoop to the level of eating any of this garbage, please at least make the food available that I'm going to regret eating later. The past 3 times I've been miserably hungover enough to think this place sounds good they haven't been able to deliver the basics: the popular famous bowl and the chicken sandwiches off the cheap menu. Next time this place sounds worthwhile, drive past the kfc and go straight to the Wal-Mart. Walk to the deli area, grab some of their awful chicken that has sat under heat lamps for hours, and move on to picking the delicious sides and other niceties available to accompany your lush meal. Now go wait in the longest line of lovely Wal-Mart shoppers to complete the deal. Bam you have your equal kfc! read more

This location is terrible. They seem to forever be out of some kind of chicken and never get the order correct. We usually have a bad experience but once in a while we crave the food we (are supposed to) get and break down. Today at 5:30pm they were out of white meat chicken and had no extra crispy. We got a family meal and they left out the mashed potatoes and biscuits. My bad for not checking before I left. I'll know better next time. Or I might try another location. Ugh. Don't bother. read more

Friday at 6:00 pm and they tell you chicken order is 1 hour wait are you kidding me. And there was no one there

My fried chicken has no breading. Did they forget that step. Maybe distracted by the many other proteins on the menu.

Ordered through Uber Eats... Delivery driver was fast and communicated excellently. However, I ordered all dark meat and the driver called me and informed me that they didn't have enough white meat to fill my order... I was confused of course but said OK, all dark meat was fine... Got my order and it was ALL white meat... wings and breasts. The chicken was hot and delicious but I wanted all dark meat. This location has gone downhill for some reason. Always some issue with something there... Sigh... Such a simple thing to read someone's order and confirm it before you send it out. I guess that has become too difficult for these guys at this location... read more

Every time I have been here, it's disappointing. The food is terrible. Something was wrong with the chicken, it was overly greasy and soggy. The crust was peeling off/barely on and the chicken was a grayish color. It's really messed up to pay 23 bucks for a dinner and then have it be inedible. I would have gone back, but live kind of far away to make a big deal out of it. Just go to Frys grocery store for fried chicken and sides, it's cheaper for their dinners and the food is far superior, not too mention the employees are nicer LOL. Plus, I don't think I've ever ran the risk of food poisoning from Frys. read more