Placed an order online for Mothers Day to be picked up at 10:30. pulled into parking lot and got message that they cancelled my order. This was a good size order with a big $$$ amount. Someone explain why it was cancelled....... This is my go to store. Always accomodating. THANKFULLY....someone at the O'Fallon store answered their phone and went out of their way to put in our rush order. You lost big money Wentzville read more

I hate to write a poor review of a local restaurant because I know people need jobs. But this KFC is pretty bad. Lived In Wentzville for about 5 years and heard bad things about this location. But on a whim I went through the drive through. First they got my simple order wrong. Secondly, the chicken pieces were extremely small, third the extra crispy I ordered was greasy. The only thing that was decent was the mashed potatoes. How this place stays in business is amazing to me. I will not return and if you go there don't be surprised if you're disappointed as most of us posting here are. read more

Completely unacceptable experience. We ordered through DoorDash and almost the entire order was wrong or missing. A sandwich meal came with just 2 pieces of chicken (no sandwich or fries), the Famous Bowl was only mashed potatoes, and we didn't receive the extra fries we paid for. Even the mac & cheese was the wrong size. For a $50 order, receiving a $4 refund is frustrating and doesn't reflect the extent of the issue. Based on other reviews, this seems to be an ongoing problem at this location. Very disappointing. read more

40 minutes to make fried chicken. Third time. Will never order here again. Lazy workers.

Bad service the people who work there need to find something else to do! A worker had her kid running around just crazy

Do not eat here. This has been my local KFC for years and I've had more bad experiences than good. Everything from screwed up order to being financially ripped off and getting food poisoning. Even had an experience where the lobby was locked and drive thru was backed up because the staff was inside blaring music and smoking pot. The staff doesn't care because management doesn't care and apparently corporate doesn't care that management is almost criminally incompetent. ​ This is without a doubt the worst restaurant I've ever seen They should be shut down and there should be legal investigations at the city, county, and state level because much of how they operate is unethical if not downright illegal. ​I will be contacting authorities. read more

If there ever was a place that deserved a negative star, this would be it. They only had ONE fing breast????biggest bunch of bs I've ever heard. Man how do they stay in business? Gobmint handouts? If you want a meal that truly blows, then come to this KFC in Wentzville and enjoy. YMMV. read more

Terrible service !!!!! Sloppy kitchen. Extremely poor manners of manager. Colonel Saunders would be embarrassed.

I went to this KFC about 845pm on Friday. The entire staff was SO friendly and very quick at getting my order together...when I got home, my food was fresh and very good!! this is the only store I will go to from now on!! read more

It is always a hit or miss with getting the right order and food tasting good. Coupon deal is mainly for large orders. read more

Horrible cold food, lied too by staff, waited 30 minutes for app order, 1 item was out, refused refund. Rest of order set out until I gave up and took order. Do Not Eat here, read more

I sat waiting for an order supposed to be ready at 6:51pm it is now 8:10 pm they are not busy and no food and the worker said and I quote "well the cook was late". over an hour and 20 min of waiting for an order put in online and nothing. will not be back here. not busy at all remind you read more

KFC delicious food the 12 piece box very good chicken I will be back but the workers can be more friendly read more

KFC - Chicken Wings Near Me - Wentzville, Missouri

ordered a family combo came home to feed the kids and was soggy and not fresh. went back asked for fresh chicken and they recooked are previous box. read more

poor, order was incorr , didn't receive utensils or napkins , wasn't issued a receipt... called and barley got an apology.EILL not eat there again and will spread the word of poor service read more

Everytime i come here i swear im never coming back. Rude workers and terrible service. If you dine in expect to wait 10 minutes to even be acknowledged at the register. Employees will argue with customers and each other. Worst kfc ive ever been to. read more

This store always has some issues, inside closed to pick up orders very frequently then drive thru very slow. Fryers are always breaking down Just a terrible KFC franchise store Don't waste your time or money at this location read more

Service was fast and friendly. Pleased with taste and place was clean and inviting. Chicken was moist. read more

KFC - 3 pc. Chicken Box. - Chicken Wings Near Me - Wentzville, Missouri

Always having problems. Second time going an once again I can't order due to issues. The one other time I went they told me they couldn't do famous Bowles because they were out of chicken. I didn't want chicken in it an they still couldn't do it. read more

I'd give zero stars if possible. I went through drive thru and was treated like I was an idiot for ordering fried chicken. They were out of 3 other menu items and then took 35 minutes to make my order with 2 items on it. The food was COLD. Shut this place down or get new management. It is the WORST. read more

Good quality was great. Ordered i family meal with the "side lovers" meal.. good thing we ordered extra mashed potatoes and gravy, because one of the bowls of mashed potatoes was only filled about half way. read more

KFC - Not enough - Chicken Wings Near Me - Wentzville, Missouri

I would give the Wentzville location NO stars if I could. I ordered $45 of food got home to one piece of very poor chicken and sides I did not order. Called the store for help and spoke to one very rude female employee who said yeah we know already we messed your order up. They wanted me to drive back to the store tonight over 35 minutes away from my home to pick up my food or get a refund. When I told her I could and would not do that but I would come in tomorrow for a refund she told me I would not be getting a refund tomorrow and hung up on me. I attempted to call back 6 times but they would not answer the phone so I have reached out to corporate. I will never go back to this location. read more

Wish I could give this a negative 5!!! Tim the so called manager is a rude azz little boy. Can't call him a man because I have no respect for any body that hangs up twice on me. He claimed to put a scoop of gravy on my mashed potato bowl (although I asked for light gravy) do y'all see any? All good though I handled it with corporate. What manager argues on the phone and hangs up on someone twice? I was actually quite calm surprisingly. Never again will I go here!!! Not on my hungriest days!!!! read more

KFC - Chicken Wings Near Me - Wentzville, Missouri

the worst chicken i ever purchased threw it away . after 12 hr work day coleslaw and potato was my dinner.

they got my food wrong and wouldn't even answer the phone!!! Corey is a HORRIBLE manager, he yells at his workers.

The employees don't wear their masks, seems like No gloves at all. The management team really sucks. They procrastinated my order when I went in and stood there ignoring me. Seems to like to f*** with everyone who goes there. Every time I go through the drive thu, seems like they are not very happy with their job. read more

Stupid STUPID people. Ordered 7 legs and a mashed potatoes, SEVEN (it's a fault in their machine 7 is actually cheaper then 6) usually around 16$, lady told me 20$, I said 20$ for 7 legs and a mashed potatoes??? She said yes, I said you sure you didn't click 8, she said yes. I leave and look at my receipt and the idiot charged me for 8. Stupid chick is a understatement. Next time imma be a jerk that's forsure..... ADD ON!!!! I just get home and they gave me a small potatoes instead the large I ordered. DO NOT GO HERE A BUNCH OF MORON STUPID DUMB PEOPLE WORK HERE read more

The KFC on hwy 72 West in Madison is good because every time I get the popcorn chicken for my son is good and the portions / taste/ looks is the same. read more

Sadly poor service and the food is not good. I may never eat here again. It's been at least a year since I've been here. The "chicken" smelled like actual shit. read more

Terrible, terrible, terrible personalities working at this location. So if you're hungry for KFC in Wentzville, skip it and go somewhere else that sells chicken. They can not be bothered to ask for your order and let you just sit there. They are RUDE kid employees with No professional Manager who knows Customer Service! Terrible! read more

This location seems to always forget items in my order. I have gone a few times and each time they forget one item or a whole meal. The staff are nice but I don't think I will visit again because of the order inaccuracy. read more

Worst experience ever at a KFC. 11 people inside paid with recipes waiting for food. Employees out back smoking. We ordered food and we're told. KENTUCKY FRIED CHICKEN was out of chicken. It was dirty too. We walked. read more

Since they are very short staffed. They need to turn off the online ordering. When ordering online you still have to wait in the drive thru line do to being short staffed. I understand everyone is short staffed. Don't order online and think your going to get your food faster. read more

Absolutely the worst fast food restaurant you will ever go to. This location makes Steak @ Shake look like a 5 star! Been there multiple times over the years and always same pitiful result. How the franchisee keeps this business is incredible. Went 2 weeks ago. Was about 7th in line for drive thru around 7pm. Took 45 mins. To get my food! Simple breast with mashed pot. When I got to window they tried giving the wrong bag and someone yelled from back that it isn't his bag! What a well trained crew! Got home and no napkins or utensils. The breast was so over cooked that the white meat was brown. The skin was like chewing rocks. They get a 1 star because the potato's were good, lol. Don't waste your money here. read more

This KFC is soooo bad even their receipt is half-a***d The crispy chicken was soggy, the mashed potatoes and gravy, cold. I phoned in the order an hour before we were going to pick it up and we had to wait 15 minutes for it. You cannot pick up a phoned in order at the drive-thru so why pre-order. I think we will go to King Edward's Chicken from now on! read more

KFC - Chicken Wings Near Me - Wentzville, Missouri

they are just terrible! waited in line for almost an hour.. so frustrate I can't even believe the nerve the night people show, my food was half cold the ice practically half melted. it was just bad beyond. I rather eat from the dumpster than go there again. I hope the lady working there tonight thats 3/6/2023!!! at 7:00 pm gets fired for the way she was acting. how rude. read more

It's fast food. Expectations are automatically lowered. That being said, this particular location has never messed up my or my family's orders. The chicken is always good and crispy and the slaw is always cold and delicious. It isn't the healthiest choice, but what fast food option is healthy?! It is good comfort food. Fast and easy. The $20 meal deal is the best. 8 pieces of chicken and 3 sides with biscuits. read more

I have given this KFC so so many chances. Recently I asked for 2 thighs instead of 1 thigh and drumstick but still got the drumstick. I asked for mp but got coleslaw. I called up there and the manger said I had to bring the food back and show him. I was not driving back. I also have gotten 2 chicken tenders on a bun instead of regular chicken sandwich. I got a chicken sandwich that was old and I was unable to eat it(dried out and rubbery). Tonight my daughter is doordashing and the wait is going on 45 mins and she still doesn't have customers food! read more

Why does this run so inefficiently? They don't give a sh!t about customers. Literally sat in the drive through for 20 min 4 cars back. Nobody is in the line by windows just at the intercom back. First car drives off, 5 min later second car drives off. Lady in front of me gets the attention and was told to hold on. Few min later she orders finally.... my turn! I'm starving ready to eat... no, she says come inside and order now bc something with a drawer change , come inside and there's tons of food in display cases. Put in my order and waited 10 min for it at least. Like what the hell are they doing back there? No manager to be seen this entire time. If there's a problem walk your ass outside and tell the customers sitting in line forever what is wrong or take their order out there like chik filet does.. the worst is after hitting like 20 min you contemplate leaving but thinking "oh it's been 20 min can't be moly he longer now I've already waited this long" only to say the same thing at the 40 min mark until finally getting your FASTFOOD order and hour later read more

I just can't believe how bad this was. I don't know how the food was. I never got that far. There was a line in the drive through. So I went inside. Stood in there unacknowledged while I watched and listened to the drive through person argued with someone in the back. They saw me and ignored me. So much for customer service. I was the only customer in the building and couldn't get served. No reason for me ever to back. read more