I hired Rob (over the phone) to replace the bearings in my recently purchased used boat trailer. I…read moreresearched him and saw that he was retired Military, so I thought he would be a man of his word. unfortunately, I was wrong. After 300 Kms and 1 time in and out of the water, the trailer started to make a loud growling sound anytime I was above 10km/h. As I live in Comox and Rob works out of Victoria (where I purchased the Boat) I took it to my local Boat service shop here in the valley to investigate the sound, so that I could advise Rob (who had just replaced all the bearings). I was advised by the service shop that the wrong wheel kit for the trailer spindle was used, and that the seals for the bearings were the wrong fit thus allowing salt water, grit and all forms of contamination into the bearings. As a result, all bearings needed replacement with proper sized seals etc. After notifying Rob of the problems, he continually blamed his supplier and the Boat service shop that I went to for the repairs, stating everything under the sun as an excuse but stopped short of taking any responsibility. When I asked for some financial reimbursement from what I had paid him in order to help cover the cost of the replacement/repair work, he stopped returning my texts and my phone calls. needless to say............potential customers beware!

Our old pickup wouldn't open on the driver's side. Rob came…read moreout quickly, found the problem, fixed it, and charged a very reasonable fee. Rob knows what he's doing.

We recently had problems with our slide on our unit we had…read moreextended warranty to cover all the repairs. Toms RV said there was a safety recall on the repairs and it would be coved on that recall except for for2-3 hrs of extra work. Seemed it would be ok, all the work would be covered by the recall. get a call and the trailer is finished, come and pick it up. The service manager hands me a bill for $1988.00. I can not print on here what I was thinking. Had to pay to get my trailer. they are the worst bunch of people I had to deal with ever, they make it sound all great and then stick it to you . So much for shopping local in your own community. It is businesses like this that do not belong in your community. I will never do business there again and would recommend to anyone to take your business elsewhere. I paid for an extended warranty and never had a chance to use it there. Basically they took me to the cleaners. Stay away from here.

Very disappointed!! Worst customer service Quoted $2500. For an aircon installation on our RV …read more Told it would be ready the next day & that it was a simple in & out installation . paid cash up front . Sat for 48 hrs and wasn't touched. After no updates, 5 days later they called 3:30 on a Friday of a long weekend for pick-up cross town & tacked another 1k + taxes ! will not recommend them

Everything! Replaced Inverter. Very efficient and reasonable. I find Fennell's very honest and give…read morefriendly service.

New RV owner, first time visit. Short walk to Serious Coffee while we waited for the service to…read morecomplete. Very impressed, thank you.

It sounds like this service was a good one for a few folks and something like it is much needed in…read moreour town. But I think they are out of business, since I called three different times hoping to get an estimate but never once got a call back from the message I left on their business line. I think they are done, gone or somewhere south for the cold season, unfortunately.

Our furnance quit and Greg was referred to us. He came out same day and found the problem, pulled…read morethe motor and ordered new parts. He called within a few days and we scheduled the installation. He is wonderful and we now have heat! Price was under what we expected. We will recommend and use Greg for any RV repairs!!! Thank you Greg!!!

2014 Winnebago Vista interior lighting issue and exterior marker light replacement…read more Same day response, quick to fix our electrical problem, fair pricing, friendly. Also appreciate supporting our veterans and their businesses. Will call Justin again.

The furnace in our travel trailer has not worked properly in almost 4 years. It had been back to…read morethe dealership multiple times and was never fixed. Justin was able to figure out the root of the problem (a simple defective rocker switch). After replacing the switch the problem was finally resolved. I can't say enough good things about this business!

I contacted Duane after struggling with several electrical issues. He scheduled an appointment and…read moreon the day arrived promptly at the time set. He got right down to business and quickly diagnosed the problems and in no time had the solution. He is clearly knowledgeable and experienced in all things RV related. I would call him again, if needed, and I recommend anyone needing RV service should contact him as well.

Duane was very instantly responsive to me to set up an appointment and has an automated system in…read moreplace to confirm appointments. He actually arrived early and replaced our water pump. He work was superior and no mess was left behind. He also looked at another issue we are having with a water line and advised on what will need to be done once we're home from our summer trip. I highly recommend his services if you need mobile RV repair!

We suspected a propane leak on the first day of our RV outing after our sensor went off twice. We…read morecalled Ian because our friends had had a very positive experience with him last year. Even though he was thorough in his inspection, the source of the leak evaded him on that initial service call. He was totally perplexed and unsatisfied not to have found the leak. We were advised not to use the propane in the trailer until the issue was resolved. Undeterred, Ian was adamant that he was going to find the source of the leak, so he returned twice more, concerned for our safety, wanting to uphold his reputation, and save us a costly visit to the dealership. We were happy and relieved when the problem was finally identified and repaired - I don't think any other service person could have had better success at finding it sooner. Ian was very fair with what he charged us. He's personable and sincere. We will use his services again if need be.

Answered our call on a Friday afternoon and came back Saturday morning with the part needed to get…read moreour power working again!

Marc did an absolutely amazing job fixing my RV. From the very beginning, it was clear that he…read moretruly knows what he's doing. One call or message to Marc, and he gets things handled quickly and efficiently. He completed everything that needed to be done and took the time to explain everything to me so I understood what to watch for moving forward. What stood out most to me is how much he genuinely cares. No matter how long of a day he has had, Marc goes out of his way to make sure your RV is fixed properly so you feel safe, comfortable, and confident in your home on wheels. I have had an incredible experience with his work and would highly recommend him to anyone living the RV lifestyle. Marc is genuine, kind, hardworking, intelligent, and takes his job very seriously. It's rare to find someone who is not only skilled but also truly cares about the people he helps. If you need your RV fixed, don't hesitate to reach out to Marc -- I can confidently say he'll get the job done right and in no time!

Mark was absolutely amazing, came out during a busy day for him, he squeezed me in . Told me what…read morewas wrong with my air-conditioning. We had hoped that it was something that he could fix quickly, but it was not. He he called his office to see if they had a new air conditioner. I could get installed. They did not. Mark then took the time to recommend products that would be long lasting serviceable, and ideal for my unit. Thank you so much!