I have never in my life been spoken to as rudely and disrespectfully by a medical professional as I…read morewas by Josh Zuckerman. I asked what guidelines this practice using for diagnosing gum disease and determining when periodontal treatment is necessary and he accused me of demanding that the front-desk staff provide me personal dental advice. I did not express a dental concern nor ask for advice. I asked for general guidelines and clinic policy. That did not warrant the level of hostility and disrespect he displayed. I would never trust a medical professional with such inexplicable contempt for people asking questions. I have contacted the regional manager about his behavior.

The dentist is very good, and the office is state of the art. I also want to say that the hygenist…read moreare also professional and pleasant. The billing department is a nightmare. I spent more time trying to straighten out over charges with a new financial manager who apologised and offered a free cleaning due to their mismanagement. Then a new financial manager would be hired, and the charges would recur. Also, got 3 texts (confirmed) for an appointment and then discovered my appointment was canceled. The desk stated, "I don't know why it was canceled", after I showed them the text from the prior day with a confirmation that I would be attending. I am now with a new practice that is so much less stressful to work with. I wish Carolina's Dentist the best but don't have the stamina to keep working with their financial managers.

Excellent dentistry! They use the latest technology , some I've never seen in any other practice. I…read moreactually look forward to my visits. Dr. Furgurson is the best!! Ignore the bad reviews because they do not reflect the truth of this practice. I have been to several dentists in the area over the past 20 years before making this my primary care. Everything about Chapel Hill Denistry is hands down better than the rest!!

The dental hygienists and Dr. Ferguson are always very kind, professional, and informative. They…read morealways answer my questions and are willing to start a conversation, and I feel they are always considerate about long-term dental concerns. I'd definitely recommend to anyone in the area!

A Christmas Miracle! On the evening of December 21th,…read morewhile eating cheese, my very old crown fell out! I had a January 2022 appointment with Cornerstone as a new patient, but I had never met them nor did they know me. In panic and hopeful desperation , I called for an appointment on Dec 22 and was seen on December 23. Figuring on the worse but hoping for a temporary relief, I was amazed to have the dentist tell me that it was only a deterioration of glue and he could fix me right there and then!!! And he did. My Christmas roast beef was enjoyed by all, including me! The staff, the attention to stress, and the relief of it were all everything one could hope for in a dental practice. I am so grateful for the results and am am looking forward to my first official appointment in January What a gem of a find!

My husband and I have been patients here for 3 years. This is the best practice we have found in…read morethe area. Scheduling is easy. The hygienists are professional and knowledgeable and they truly care about your comfort and experience. Dr Durusky is fantastic. He's smart, yet approachable. If there are multiple options for treatment, he explains them all to you and doesn't try to upsell any unnecessary treatments. They are so nice and genuine, from start to finish you feel welcomed and cared for.

I never thought I'd say this about a dental office, but this place genuinely feels like a spa…read more From the moment you walk in, everything is calm, welcoming, and thoughtfully designed, right down to the local artwork on the walls. The staff is incredibly friendly and attentive without being rushed, and they immediately make you feel at ease. You're offered drinks, and the warm towels for your face are such a small touch that somehow makes a huge difference. The technology here is next level. They use state-of-the-art equipment, including new cleaning machines that basically power-wash your teeth (in the best way possible). It's efficient, comfortable, and honestly impressive. You can tell they invest heavily in keeping the practice modern and patient-focused. What really sets this office apart, though, is the care. Everything is explained clearly and transparently, no pressure, no upselling, just honest recommendations and extremely skilled work. The owner truly goes above and beyond, and you can feel how much pride she takes in her practice and her patients' experience. If you're someone who normally dreads dental visits, this place will completely change your expectations. I actually look forward to coming back, which is something I never thought I'd say about the dentist. Highly, highly recommend.

Beware of incompetent, unprofessional staff and billing errors…read more I went to this office for a cleaning in October 2025 and scheduled a crown for November. Per their policy, I paid a $500 deposit upfront and the remaining balance on the day of the procedure. A few days before Christmas, they began repeatedly calling, emailing, and texting me about a supposed $584 "past due" balance, asking if I had other insurance. Before I even had a chance to respond, they sent a bill. I was then told by their office to call MetLife and ask them to reprocess the claim--something that should never be the patient's responsibility. I did anyway. MetLife confirmed the issue: the dental office had checked the wrong box on the claim, making it appear I had other coverage, which triggered a reversal. I had to explain their own error back to them after being harassed about a balance that was never mine. At no point did the practice acknowledge the mistake or apologize. Instead, the practice manager said she was "frustrated" that I had contacted MetLife--despite their staff directing me to do exactly that--and even claimed MetLife was being dishonest. The incorrect balance still sits on my account with a prompt to pay. They claim they are not actively collecting, but the system will gladly take my money if I choose to pay it. That is unacceptable. Even worse, if this is not resolved, MetLife may deduct this amount from my 2026 benefits--meaning I could lose coverage for care I actually need. I am now overdue for a cleaning and additional dental work, and I no longer feel comfortable returning. The office is aware of this, yet their response has been dismissive at best and hostile at worst. For a practice that advertises itself as the "number one" dentist in Chapel Hill, this experience has been the opposite. Competence, accountability, and basic professionalism matter far more than marketing claims.

The wait time is never more than a few minutes and Dr. LeCann and her dental assistant, Janette,…read moreare fantastic. They are friendly, yet professional. In all honesty, I do not like to go to the dentist (who does), but this team makes it as painless as possible, and they are efficient with their work, making the visit as comfortable as possible.

Very comprehensive examination, and treatment of previously done crowns. The staff is great, and…read moreDr. Ellis referred me to someone for crowns that I need. However, I will still use this practice for cleanings and other care I may need going forward. Outstanding equipment and care!!

While the cleaning was great, Creedle gets way too excited about dental work that may one day need…read moreto be done. Every time I go in, I have to listen to his lecture about how all of my dental work is doomed to eventually fail and will need to be redone by him. He's smiling as he says this with no regard for me as the client in his chair (that would have to go through the procedures and put out the money). He speaks of my mouth as if it's a road top - saying he loves to drill on things, he loves to patch. It's all about business.

This practice goes above and beyond from start to finish. From walking in the door and being…read moregreeted by smiling faces at the front desk to the wonderful hygienists and assistants who help keep everything running smoothly, the entire team is exceptional. Dr. Harris and Dr. Hamilton are both incredibly knowledgeable, personable, and up-to-date on the latest technology. I absolutely love this practice and have been coming here for almost 18 years!

Small person. Skilled but runs his office so his staff is in fear. Any questions on process,…read moretreatment, options are a threat. Began sending me all over Durham rather than treat me when my dental issues broke down. Seemed to enjoy telling me how bad my conditions were, "Just pull them all." May happen due to delays. Other dentists are helping.

Dr. Jeffrey West is an excellent dentist - the best of the best. My wife and I have been seeing him…read morefor years. In fact, we would drive miles & miles to go to his office. He is professional, precise and calm. We have always had a good experience and feel very confident that he will do whatever is needed to keep our teeth in great shape. Plus, he never pushes or upsells things that aren't necessary. Dr. West, Anita and the rest of the staff are friendly and work well as a team, too. His office and his equipment are new & modern and super clean. Definitely, always a 5-star experience!

Simply the best and most caring dental professionals I've ever encountered. I'm so grateful to…read moreentrust my family's dental care with Dr Ben and Dr Megumi!

Dr. Ben and Dr. Megumi are wonderful and the staff are welcoming and proficient! I highly…read morerecommend this practice and would give 10 stars if I could!!