My experience at Kia Beavercreek has been fabulous from the sales rep to the technicians. I love my Telluride! Drives smooth, stylist, comfortable. Dependable on long trips and it's nice to get a lumbar massage every 30 min to an hour. Great price for all the amenities. read more

I'm a returning Kia customer and traveled several hours out of town to purchase a brand‑new vehicle, with the transaction scheduled and most paperwork completed digitally in advance. Unfortunately, the experience at Kia of Beavercreek fell well below expectations. Despite advance coordination, the sales representative was unprepared when I arrived. I was assured prior to travel that all‑weather floor mats were available and included, only to be told at delivery that they had not yet arrived--despite knowing I live hours away and would not be returning easily. I had to escalate to management to get these shipped to me, that was not proactively offered while on-site. Just before leaving the dealership, I discovered that the mileage listed on the documents I signed was incorrect by approximately 145 miles. While this was later acknowledged as an error, it was not corrected at the time of delivery, and revised paperwork was sent later without being mutually re-signed, which left me uncomfortable with how it was handled. I also had to turn around and return to the dealership because temporary tags were not installed before I drove off. The most concerning issue came when checking my email, when I received an eDelivery record showing MY customer feedback stating I was "100% satisfied" with the vehicle and my experience, signed with a smiley face, which I did not submit or authorize and which is completely inaccurate. I will not be doing business here again. read more

Kia Beavercreek has the most berating, low quality service I have ever experienced. Shown below is a picture of their 200 dollar service. They did not even have the decency to pull up the window all the way, and did not reattach the door they popped open. When my partner asked if they could at least close the window all the way or reattach the door, they smirked and said that was all they could do. This is the fourth time we came back to this dealership this YEAR. Regulars for years! Yet was treated with utmost disrespect. read more

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Just replaced my OEM engine pan that had been cut open with a knife of some sort in order to enlarge the access holes to replace the oil filter and change the oil. The pan was missing both access panels and push pins and the oil filter was dripping oil. I've had two other repair incidents that I should have inspected more thoroughly after repairs. I'm done. read more

Extremely satisfied with the service done on my Kia Stinger GT. The vehicle was taken into the shop when I arrived and was completed in a timely manner. read more

My wife and I recently visited Kia of Beavercreek as we were in the market for an SUV that could handle our needs, including towing a small trailer for our electronic bikes and accommodating our two German Shepherds. We weren't initially planning to purchase, but we were quite taken by the Telluride Prestige X-Pro, especially after learning about its enhanced towing capacity of 5,500 pounds and features like auto-leveling. Excited by these features, we decided to purchase the vehicle. Unfortunately, our initial excitement has been dampened by several post-purchase issues. Firstly, we noticed a defect with the head-up display, which was blurry due to an indent. Although we reported this issue immediately, the resolution is still pending. Moreover, we were surprised to find out that despite the vehicle's advertised towing capabilities, it did not come equipped with a hitch. We were even more surprised when informed that installing a hitch and the necessary wiring would cost around $1,800. We believe that for a vehicle touted for its towing capacity and priced at $65,000, a hitch should have been included, or at least, its absence should have been clearly communicated to us at the point of sale. The service experience has also been less than satisfactory. It has been over three weeks since our initial complaint, and despite multiple follow-ups, we are yet to receive a resolution or even a clear response. Each call ends up being a frustrating loop of transfers with no one able to provide a status update. I am sharing this experience to caution other potential buyers. We still hope that Kia Corporate will address these issues, rectify the situation, and cover the costs of these oversights. Should there be any resolution, I will be sure to update this review. Thank you. Walter Cole 937-710-7831 If Kia Corporate wishes to discuss this further, please do not hesitate to contact me. read more

I have been using KoB for my service needs since they opened their doors. I even purchased my 23 Telluride from them 6/2023. The service experience used to be amazing, not sure why it has declined in the last couple of years? I've found it difficult at times to engage with the serv mgr, as well as various serv advisors. Concerns brought to advisors and manager either go unanswered, or pushed to the side in hopes that the customer won't follow up. The reason for posting this review is the result of an incident with my 23 Telluride on 8/6/24. My SUV was involved in a crash and needed repairs. Kia was needed for assessment, reconfiguration, etc. After completion at the repair shop, my SUV was moved to KoB on 8/2/24 to have the issues completed by 8/8/24. The technology of Kia Valet Alert and Trip History in the app, meant I was able to see that my SUV had been driven off the KoB lot at 5:17 pm on 8/6/24, for 60.27 miles to London, OH. My 360-camera view allows me to see active photos of my SUV. My SUV was parked in front of a house in London, OH...I live in Xenia, OH. I saw the alert at 7 pm, and called KoB in hopes that someone could tell me what was going on. I called and explained that my SUV was there for repairs and needed to speak to someone to find out where my SUV was. I spoke to I believe, John, and he was not able to reach out to the serv mgr but verified that my vehicle was not on the lot and would call me back shortly. When he called me back, he stated that his Master Tech lived in London, and most likely took my SUV home for the night to test the sensors for any additional issues that needed attention. I was informed that several miles needed to be driven to ensure all active items were back in working order and that couldn't be done during normal working hours. I was also told that it is not out of the ordinary for techs to take customer's vehicles home for this type of assessment, but that I should have been advised by phone that my vehicle was going to be driven home by a service tech. I received no such call from anyone in the service dept or any other department at KoB. I've had no issues in the past receiving texts, calls/voice mails, and emails from KoB any other time my vehicle has been in for service. I was also told by John, that "he's known the Master Tech for years, he's a great guy and lives in a safe area and my vehicle would be safe and, in a garage, overnight." My 360-view photos show my SUV parked in front of a garage, but not inside of said garage... I also received low fuel alerts on my SUV and told this John, which he then replied, "we'll make sure the tank is full when you get it back, don't worry, won't be a problem." 8/7/24 - 6:31 am - fuel percentage at 50%. My gas tank was not in fact filled up as promised, and an additional 45.98 miles were added to my SUV. 106.25 total miles from 8/6/24 5:17 pm to 8/7/24 6:31 am were put onto my SUV, and a little over half a tank of gas was provided by KoB. The entirety of this situation and lack of communication is totally unacceptable, and downright shameful to be honest. It is now 8/9/24. My SUV was picked up from KoB by the repair shop on 8/8/24. Not only did no one from KoB call me to possibly further explain why they did what they did (regarding taking my vehicle off the lot without my knowledge), but they decided to bill the repair shop for the gas they put into my tank!!! An additional $35 was added to the invoice from KoB to the repair shop. What? I, along with the repair shop were totally shocked that this was even allowed to happen. When my repair shop questioned the charge and asked to speak to the service manager, he was told "he's not here". Anyone in a customer service-related position, should have immediately found another manager/supervisor to speak with about any concerns. As of this posting 8/9/24, I have not received any communication from KoB regarding this situation. Martin Group/Kia of Beavercreek, please do better for your customers in the future. read more

Bought my first new car in 40 years at this location. Buying the car was easy. Warranty repairs though are not. This is the 3rd time I have had my car in for the same thing, no horn. First 2 times the service tech replaced the failed horn, this time the service manager says it is something else and I have to leave the car for the day while they find the fault. This is my only transportation and they would not provide me with a vehicle to drive while mine is being repaired. When I purchased the car I was ensured that a loaner vehicle would be available for any repairs/recalls. Of course that salesman is no longer there and I can't find that paperwork. read more

very rude and everyone you talk to plays the victim and tries to make their lack of customer service/ people skills acceptable, don't waste your time go somewhere else read more

My 2020 Kia Soul was stolen; when recovered I took my vehicle to Kia of Beavercreek for over $2600 of repairs. Repairs were satisfactorily completed with great communication from the service department throughout the repair process; however, the service department omitted just over $300 of parts that were originally communicated as needed. Kia put in a supplemental insurance claim and ordered the parts. Communication from this point has been extremely poor. It took over 3 weeks to get the parts that were supposed to be ordered, I left several messages and texts with no response. I finally texted the service manager handling my repairs and said I was just going to come in as no messages were being return. Surprisingly, when I walked in, I was told they just received the payment from the insurance company that day and my parts were in. When I got the parts, more parts we discussed previously were left off the order again, and had to be ordered again. Two weeks later, after I was told when to expect the parts to arrive, I have again left several messages with no response. It seems when they were doing the repairs to get the $2600 they were very interested in communicating status, when the next payment was for just $304, not so much. If you have a choice, take your business to Kia of Dayton, not Beavercreek. read more

I bought my car from Kia and I absolutely love it the service is amazing I can really count on them

I would give them negative 10 stars if that were an option. This dealership is the most messed up place I have ever tried to do business with. We moved to the area with 2 Kia vehicles and, unfortunately, decided to use Kia of Beavercreek for service. The first couple of visits to service were ok. Then we visited the sales floor to discuss trading. We were offered a full sticker price on an available vehicle. Considering the limited supply and post-pandemic struggles, even this was somewhat understandable. But then we were told that they would not sell us the vehicle unless we purchase an addition $2,500 warranty package over and above MSRP. I worked as Business Manager for an automobile dealership for many years and know the routines. This is pure highway robbery. Sure the supply is limited and the dealership needs to survive. But you need to be aware that no one can force you to buy add on options for any vehicle. It is purely additional profit for the dealership. And forcing it as a "mandatory warranty package" is deceitful and should be illegal. Then, to top it all off, our last service visit was an unmitigated disaster. The service techs were rude, aggressive, and completely unhelpful. There are far too many other places to purchase a vehicle or have one serviced. No one should be subjected to the inappropriate business practices of Kia of Beavercreek. I urge you to run from this place and take your business elsewhere. With these practices, they should be forced to close soon enough. I cannot stress how horrendous this business is. Whatever it takes, DO NOT GO THERE!!! read more

I love this dealership, the lube techs are amazing and super polite. They always get my car done in 30 minutes or less. Austin steinman is my favorite, he always comes out and let's me know what's going on with my car. read more

Excellent selection, staff was also very kind and knowledgeable.