We have been going to Kiddox Medical group since our oldest who is almost nine was born. Since a few hours into birth the Drs were all so well mannered and kind with us. When Luca had his first follow up appt a few days later we met Dr Batia who turned out to be the greatest gift to our children and our family. She is always patient and kind and makes our children feel safe and loved. My kids never had the fear of going to the doc knowing Dr Batia was there. Karla in the office and the fron staff always made us feel special and always remembered us. Phyllis one of the nurses was always a joy as well. We have seen almost every one on staff at some point and never felt let down but importantant, respected and well taken care of. read more

My son is 13 years old and he's been under the care of Dr Bourne since he was a baby. I have nothing but good things to say about his care. The office always takes my call when I have had questions. Anytime it was a doubt about his health, they got him in right away. Out of 20 visits, I had maybe 2 visits with a different Doc. The front desk ladies are nice and have been there for a long time. read more

We chose Kiddox after hearing Dr. Bourne give a presentation at St. John's while on a hospital tour. Initially we were quite happy with the practice, but several visits in we were discouraged to discover that when making an appointment you never knew who might be the doctor to see your child. Most importantly: the intake form. Each and every time we visited the office we diligently filled out this intake form. We answered "yes", to the question, "do you live in a house built before 1978?" each and every time. Not once were we counseled on the dangers of lead paint. When my son was 11 months old I happened across an article in Parents magazine warning parents about childhood lead poisoning. The article also said that pediatricians routinely check all children's lead levels at both 12 and 24 months. I felt relieved --we would be testing in a month. Also, I asked our landlord if we should be concerned and he assured us that the house was safe (unfortunately that was untrue). So, at our 12 month checkup I said to Dr. Bourne, "you'll be testing for lead right?". Much to my surprise Dr. Bourne told us it was absolutely unnecessary, that they used to test all of the kids, but none of them ever had it, and that they didn't bother testing anymore. I had to insist that I wanted the test run sighting the fact that we lived in a 1906 Craftsman home. He finally ordered the test, "to ease my mind". Fast forward to the day we received the results.... My son had a lead level of 8, which is 3 points higher than the "safe" threshold. But, what's even worse? There really is no safe blood lead level. ESPECIALLY in a growing infant. After I spoke with Dr. Bourne about the results I called two days later with more questions. He didn't return my call. My husband called him and told him that if I called he needed to return our calls. We moved into a safe home. We also changed pediatricians (obviously). We now see a holistic/homeopathic pediatrician who is amazing and takes tons of time with us each time we see him. I will say that Kiddox had a helpful nurse exchange if you ever needed help in the middle of the night, but other than that we were sorely disappointed with our overall experience. There is even more I could complain about, but the Lead issue was/is the most important to name. I also learned that we must be advocates for our own health no matter what. If I had blindly listened and trusted what Dr. Bourne said we would STILL be living in a home that literally poisoned our son. Advocate for yourself, your child, don't put all your faith in what a doctor says. They are human and make mistakes. I think Dr. Bourne is a good guy, but needed to be more cautious about this particular issue. After all, why was there a question on the intake form related to lead if it was such a non-issue? The first time we met with our new pediatrician he told us he tests each and every patient for lead at 12 and 24 months regardless of the home they live in. Every year he has at least one patient with poisoning. read more

So Dr. Bourne came highly recommended on other sites so I decided to give him a try. Before deciding whether or not to have him as my pediatrician I requested to meet with the doctor simply a meet and greet and see if I felt he was the right person for the job after all it is my son were talking about. The office proceeded to tell me that they do not meet, unless I wanted to choose them as a pediatrician. Because of other decent reviews I decided to give this a try needless to say during my first visit a nurse walks in and started going over my son I asked the doctor was coming in and she said no that she would be doing the exam. I told her that I was here to see a pediatrician and not a nurse and that I would wait for Dr. to do the exam. 20 minutes later the doctor walked in and looked over my son for his six month check up it was very bland and nothing exciting at all he didn't give me any advice or any helpful hints. I would say they did the bare minimum to get by here. Now for my six month appointment I obviously made my nine-month follow up they just called me the other day and told me that the appointment that I have had for the last 2 1/2 months, that is approximately two weeks from now, needs to be reschedule or cancel and gave me two times they were completely unacceptable to my schedule, obviously I made an evening appointment because I wanted him to be seen in the evening the two times he gave me were during the morning this clearly doesn't make sense I do not like this doctor Overall I would say that this is not a good pediatrician not because they're incapable of doing the job simply because they are not friendly they seem overcrowded a large staff and there's no level of personalization. I was however pretty happy about the parking initially because you rarely find parking in Santa Monica however I see why this structure was so empty because it was approximately $25 with no minimum so if you stayed 15 minutes you're looking at at least $25 minimum. I'm going to stick with this pediatrician simply because I am almost done with all of my wellness visits however for my next child I will definitely not be staying with this pediatrician and look to change over to whomever else we choose . read more

Absolutely LOVE this place!! Dr levy was my pediatrician as a child and I'm fortunate enough that my 2 kids get to experience a fantastic Doctor. I must say, all the drs here are great! My kids know Dr Bourne as the "surf dr" lol. I adore Carla and Phyllis! They're the sweetest. the rest of the staff is awesome. I can't say one bad thing about this office. The wait is never long. They have a back room for kiddos with colds to keep their germs in one area. Parking can be tough unless you want to pay for underground parking. Otherwise it's street metered. read more

Kiddox Medical Group - Dr. Jeffrey Bourne, has been my kid's pediatrician for 9 years now and can't be happier with him and all the staff that work there. From the receptionists who are always helpful in scheduling even urgent appointments. Carla who is great in all the referrals in case your child needs to see any specialist, prescriptions... The Nurses, like Barbara always sweet and charming with the kids. The Drs Staff ( Dr. Levy, Dr Bourne, Dr Batea... )all are AWESOME in taking care of the kids! Their new location in Santa Monica is really convenient. It makes the parking really easy! Yes, you read that right!!! The wait time is pretty reasonable, it is rare if you have to wait more that 10 minutes!!! We can't say enough of how happy we are with our kids being taken care by Kiddox Medical Group. read more

I have seen 3 different pediatricians at this group (Bourne, Batia and another female) and have been disappointed each time. They are pleasantly mannered, but really don't take any time to explain anything. They are always in a rush. When I filled out the little card that asks if you have a question you would like to ask, I wrote 4 questions. Bourne literally said, "you have FOUR questions?!!!" and not in a funny or joking way. He was impatient. For regular checkups (ie 6 months, 9 months,etc), they simply give you a printed single page of 'what to expect', such as rolling over, making eye contact, etc. But they never go over the sheet and have never once asked me any questions or given any guidance for how much my baby should be eating, drinking, etc. All my friends pediatricians in other cities actually ask questions at their baby's checkups and make suggestions. The doctors I've seen here don't ask anything (I have never seen Levy). So if it's your first baby, how would you know what's normal or not or what to look for, if they don't ask or tell you? And the one time I took my baby in for a non-routine visit, she had a fever and seemed to have ear pain. The female doctor I can't remember the name of, at first said no ear infection, then said yes, and ear infection, and wrote a prescription for an antibiotic. When I went to fill it at the pharmacy, the pharmacist said that antibiotic did not exist in that dose. So I had to wait another half hour while they tracked down Dr. Levy to ask what antibiotic they should give my baby for an ear infection. That's when I really decided to switch pediatricians. Oh and their practice also will not call you to remind you of any appointments at any time. They don't offer that. So when you schedule your appointment 3 months out, you better have a good system for reminding yourself. read more

The doctors and staff at Kiddox Medical Group are extremely caring and supportive. We have had an unbelievable experience in particular with Dr. Richard Levy. He has gone out of his way to help us with a particular issue that was going on with our child. Dr. Levy has impeccable follow through and is well known in the community, and thus well connected with the other specialty doctors in the community. Dr. Levy is kind and shows so much concern for his patients. We also had wonderful support and follow through from his staff member, Carla. Carla goes out of her way to get papers faxed and get appointments made for specialized medical issues outside of Kiddox Medical group for patients. In general, the staff is so warm and friendly at Kiddox and our family recommends this experienced medical team to any family looking for excellent care for their children. read more

We've been coming here for 4 months now (since our daughter was born). We came here because they were recommended by my OB and were in our insurance group, so it worked out. Every time we have been here, we've never waited for more than 5 minutes which is a huge plus. We've seen the nurse practitioner (can't remember her name), Dr. Levy and Dr. Bourne and all have been very helpful when meeting with us. Each time we've seen Dr. Bourne, he has a cool tie on which will be a plus once our daughter is big enough to realize these things, right now she's amazed by the fact that she has hands, so we're not quite there yet. Although, I was under the impression that Dr. Bourne would be our doctor each time, but I'm quickly learning that when you go to a practice with multiple doctors, you're going to meet with whoever is available.. kind of a downfall because I feel like they don't remember us since it's always been someone different. We did get some slight push back at our 4 month visit when we delayed some vaccines, the nurse practitioner definitely tried to convince to get those that we were delaying, but ultimately it's my kid and my decision so we didn't get them. She was okay with it. Parking is horrible, make sure to get there early if you're planning on parking on the street because it's a hassle. read more

I have a 15 month old and have been seeing these guys since the hospital where I gave birth, I have seen both levy and bourne and also a few other prationers and have always been happy and never had an issue. they have a great after hours phone service that i have used a few times and been very happy. I have also on many occasions been able to call and get info over the phone, on one instance I was able to even text photos over ( concerned about a rash) and get a very quick helpful response. read more

Top notch doctors with lots of experience and friendly bedside manners. Definitely recommend the group to anyone in the area. Only downside is very expensive parking of $18. The office is right next to Santa Monica UCLA so street parking is impossible. read more

Carla, Phyllis, and Sandra are Awesome! I have been going here for about 15 years! I have four children! They are experienced and kind! This is a kid friendly office with a great staff! We started with Dr. Levy and have seen Dr. Bourne and Dr. Batia as well as Leslie the nurse practioner. Love this place! read more