I've had a great experience with this orthodontic office. The entire team is friendly,…read moreprofessional, and always makes me feel welcome when I come in. They take the time to explain everything clearly and answer any questions I have, which has made the Invisalign process much less stressful. Appointments are efficient, the office is clean and organized, and I always feel like they genuinely care about my progress and results. I'm very happy with how my treatment has gone so far and would absolutely recommend them to anyone looking for an orthodontist.

We love San Diego Smile Pros! My daughter has been seeing…read moreDr. Hayes for pediatric since she was 20 months old. Their team makes her feel comfortable and cared for. They are extremely patient with kiddos and she gets to leave with a cookie and a sticker! I have been seeing Dr. Durschlag for Invisalign and have had a wonderful experience. The staff is always warm and kind! Flor is the best and always makes my visit warm!

Our typical dentist referred us out to another dentist. I decided to do my own research and I'm so…read moreglad I called this office. Bernice was VERY accommodating and made sure to do insurance benefits verification prior to our appointment. Upon arriving to the clinic, immediately noticed how clean, open, and inviting the entire clinic was! Their equipment is NEW and posh. Most importantly, the dentist was articulate, kind, and very knowledgeable. This never usually happens but based on his findings, my son actually didn't need the treatment initially indicated by our previous dentist. We have now chosen this location as our primary pediatric dentist based on our entire experience! Thank you guys for the amazing work you do.

Dr. Gandhi is our childrens dentist, and he is truly amazing with little ones. Our kids are only 2…read moreand 1 years old, and he somehow always knows exactly how to calm them down. He comes prepared with fun surprises, distractions, and little tricks that immediately put them at ease. What could easily be a stressful visit turns into a genuinely positive experience for them, which we never thought was possible at this age. We highly recommend this practice!

They are very caring and explain the importance of brushing with my kids…read more Fast and reliable care.

I had to come back and update my review because this experience truly meant the world to me as a…read moreparent. The day my son was scheduled for treatment, we hit unexpected traffic and ended up running late. I called the office just to let them know we were still on the way and left a message since they were in a meeting. To my surprise, someone called me back almost immediately. Not only did they reassure me that everything was fine, but they also asked our ETA and told us to drive safely. That level of care alone was amazing. I've never had a clinic call me back so promptly--let alone show genuine concern and understanding. Anyone who lives in San Diego knows traffic is unpredictable no matter how early you leave, so that grace meant everything. When we arrived, they were ready for my son right away. We met Juliet, who was incredibly warm and friendly. What stood out most was how she took the time to explain everything to my 15-year-old before doing anything. This was his first real procedure beyond a cleaning, and that communication made all the difference. She even showed him the tools ahead of time, which helped ease his nerves tremendously. Her gentle spirit and patience did not go unnoticed. Then doctor Cuisia came in shortly after and was just as kind and reassuring. She explained exactly what was about to happen and got started right away. As a mom sitting there watching my baby have dental work done, I was nervous--but with these two women, I felt confident he was in excellent hands. Once the treatment was finished, my son said, "That wasn't so bad," though he made it clear he doesn't want to repeat it anytime soon . His mouth was numb for about three hours, and they were very thorough in explaining post-procedure care--especially warning him not to eat anything crunchy, hard, or chewy so he wouldn't accidentally bite the inside of his mouth. I truly appreciate how they educate both the kids and the parents. That alone sets them apart. I couldn't ask for a better dental practice for my kiddos. Thank you so much, Children's Dentistry of San Diego, for your compassion, patience, and top-tier care.

I am submitting this complaint to formally report unethical billing practices by the dental office…read moreassociated with a disputed dental charge of approximately $300. I want to be clear that the quality of clinical care itself is not the issue; my concerns relate solely to billing conduct, transparency, and the handling of insurance-related disputes. After receiving care, I submitted the claim to my dental insurance provider. The claim required escalation and is currently under active review by the insurer. This process was communicated clearly and in good faith, and I have documentation, including a claim number, demonstrating that the charge is under legitimate insurance review, not ignored or refused. Despite this: The office pursued payment while the insurance claim was unresolved asking for "just a small payment" while they wait. The matter was escalated to a third-party collector before insurance determination There appears to be no reasonable accommodation for standard insurance dispute timelines There was no transparent explanation of why the bill was deemed immediately collectible rather than pending insurance resolution Patients should not be pressured to pay balances that are actively under insurance review, particularly when the provider is aware that the insurer is evaluating coverage or reimbursement. This practice places patients in an unfair position--either paying out-of-pocket prematurely or being threatened with collections while complying with standard insurance procedures. Further, the billing escalation process appears to lack: Appropriate verification that insurance review was complete Ethical safeguards before referral to collections Clear written communication outlining patient rights during an insurance dispute While I respect the clinicians and the care I received, billing practices are part of patient care and ethical responsibility. Referring a patient to collections under these circumstances undermines trust and may violate professional and consumer standards. I am requesting that this matter be reviewed for: Compliance with ethical billing standards Appropriate handling of insurance-pending balances Policies regarding referral to collections Oversight of third-party billing or collection agents acting on the practice's behalf I am submitting this complaint in good faith to ensure accountability and to prevent similar experiences for other patients. edit: Owner responded - yes, this is for this business Lil Smile Dr. Toppi. I am also a healthcare provider and I know this is 100% unethical. They did send me to collections for $300 while my insurance was escalated. I did pay the $300 (minus paying the "interest fees" - another unethical practice!) while my insurance worked on it out of fear. It is sad way to treat patients and other people deserve to know about these unethical practices.

Had my daughter's first appointment today and the office is so cute and welcoming. The staff were…read moresuper nice and knowledgeable. The appointment was super fast and to the point just as you would like for a baby's first visit to the dentist. My girl got a cute little toy and a new pooh bear toothbrush, can't wait to come again in 6 months!

Damaris was so sweet and gentle with my 4 year old. He made her feel really comfortable…read more The facility was super clean. Service was fast and quick!

Plan for them to ALWAYS be running behind. Poor time management and scheduling…read more The tooth fairy that is at the office seems unhappy with this position. Not very talkative or approachable. Otherwise it's a good place for kids because of the decorations, games, toys, etc.

I've been to several locations and they are all great. The Carmel Valley location is decorated so…read morewell for kids to enjoy dental health. The office admins are always helpful and the quality of care is excellent.

I had an appointment scheduled and completed all of the required paperwork that was sent to me by…read morethe office right before my appointment time. After arriving, I was informed that the dentist was not in and that I would need to reschedule for another day. This was extremely frustrating and a complete waste of my time, especially since there was no advance notice or courtesy call before I came in. I also had to travel a long distance and waste gas to make it to this appointment, only to be turned away at the door. What made it even more concerning was being told that this "happens a lot." If this truly happens a lot, then maybe someone should pay attention and fix the issue instead of repeatedly inconveniencing patients. People arrange their schedules, take time off, travel, and make an effort to be on time for their appointments. Patients deserve better communication, better organization, and more respect for their time.

My kids look forward to going to this dental practice more than any other dentist they have ever…read morebeen to. They love the "toy tower" vending machine they can use at the end. They get a coin they can insert to exchange for a prize. All smiles has all the essentials of a pediatric dentist, from tvs with Disney movies playing in the lobby and ceiling above the dental chair, to little hygiene gift bags with toothbrushes and toothpaste. They are respectful of health decisions like waiving fluoride, making sure to add notes to your chart proactively so that you don't get asked at every visit. They have an amazing staff! Their office clerk Cynthia made sure the visit went smoothly, Dr Job is personable and attentive and their hygienists are great. One of my children had a dental extraction of a baby tooth that wouldn't budge. The process was smooth and painless for my normally anxious daughter. The shining star of our most recent visit was Danielle! She is so perceptive, kind and caring, she saw my other daughter who wasn't getting her teeth cleaned that day was hoping for a turn at the toy tower and she gave her a coin for waiting nicely. She also gave advice for toothpaste and flosser recommendations in a collaborative fashion which was encouraging and empowering. She listened to concerns we had and was willing to answer questions I had about alternative toothpaste options. 10/10 pediatric dental practice!

Last week, my 4-year-old daughter and I visited for four fillings on the right side of her mouth…read more It was our first time experiencing something beyond a routine cleaning and check-up. Dr. Job and Ms. Danielle handled everything with such attentiveness, kindness, and ease that I have no doubt we'll be coming back to fix the left side as well. My daughter was very proud she did not cry and I am sure, in many ways this is due to professionalism of Dr. Job and Ms. Danielle.

after researching a ton for our toddlers dentist check ups we landed on Sunny smiles!! and we have…read moreloved it! ... of course dentist check ups with young toddlers is never dull, but the staff made our girls feel super welcomed and showed them plenty of distractions prior to walking into the exam rooms. getting set up was also super easy with their web portal and follow up phone calls! the place is super kid friendly decorated!!.. photo booth in the waiting area, some sensory toys as well, overall the kid friendly colors and theme really spoke to us. looking forward to coming for future visits with our girls!!!

Amazing dentistry! They give you many reasons to smile! Orthodontic care is smooth sailing here! I…read moream highly impressed with the quality of my daughter's treatment. Thank you to all the staff for all your hard work and support throughout the years! Priyanka is a sweetheart!

Not the best experience here. In terms of billing, it was really shady that they would not let me…read moreknow if insurance would cover costs. I have great coverage through work but they wouldn't let me know ahead of time what my bill would look like although I asked several times. Finally got the bill and the charges on the bill were quite frankly silly, especially concerning the appt experience we had. We had an 8:30 appt which they said was the earliest appt possible. Got there early and it still took 20 minutes to be seen. No books or toy, only iPads in the lobby. My child is 2 years old, he doesn't need a tablet. Once we were shown inside, another 10 minute wait. All that waiting for an appt that lasted 5-10 minutes, including the fluoride varnish. What was frustrating is that my 2 year old is not shy and quite comfortable with dental examinations (we floss every night, brush teeth and tongue scrape twice a day) and the dentist barely looked at his teeth and I'm honestly not even sure if the varnish she applied touched his teeth? No exaggeration, she went in with the varnish in less than 5 seconds. If he was screaming or crying, I would get that but he was sitting calmly in my lap and was totally fine! I would be perfectly content paying the additional fees for a quality pediatric dental experience but this was not it.

I had such a wonderful experience with Eloisa She was incredibly patient, gentle, and kind with my…read moredaughter, which made all the difference. From the moment we walked in, she created a calm and welcoming environment that immediately put my child at ease. Eloisa took the time to explain everything in a way my daughter could understand, and she was so encouraging throughout the entire visit. You can truly tell she cares about kids and loves what she does. It's not always easy finding someone who is both professional and great with children, but she exceeded all expectations. I'm so grateful we found her and highly recommend her to any parent looking for a positive dental experience for their child!

the kid loves this place! The staff is friendly and very helpful!…read more There are games in the office to attract kids attention.

Great dentist! Fun movies and prizes for kids! They enjoy coming here. Thank you!!!!!!!read more