I love the front desk support D'nija and my dentist, been going there for over 4 years now

I rarely leave negative reviews, but after today's appointment I finally decided it was time. I've been a patient at New Smile Dentistry for years, dating back to when Dr. Shari owned the practice. Back then it was honestly one of the few medical offices I actually looked forward to visiting. The staff knew their patients, appointments felt personal, and the care was consistently excellent. Since the ownership change, the practice has gone steadily downhill. It has become a revolving door of dentists and hygienists, with very little continuity of care. The first dentist I saw under the new ownership literally sang to himself while working in my mouth and then spent the appointment trying to upsell me on every cosmetic procedure imaginable. The next dentist I saw was pleasant enough, but it was obvious she hadn't reviewed my history before walking into the room. Today's visit was the final straw. After another new hygienist completed my intake, I spent so much time waiting that I actually had enough time to research other in-network dentists while sitting in the chair. Unfortunately, the appointment only got worse. This was easily the most painful routine cleaning I can remember, and the dentist's bedside manner was shockingly poor. She pointed out a slightly recessed gum and immediately scolded me for brushing too hard, speaking to me as if I were a child. I had to explain that the gum had actually been surgically repaired following an injury--and that the treatment had been performed under the guidance of this very office. She then continued lecturing me about flossing and my gum health, making it painfully obvious she hadn't bothered to read my chart before treating me. A while back I had a fairly serious acute ANUG infection that this office treated. I had specifically been told we would monitor it at my next cleaning, which was this appointment. It never came up. At that point I realized there was no point trying to discuss it because it was clear my records hadn't been reviewed at all. I left without confidence that anyone treating me knew my history or cared to learn it. I immediately requested my records and will be finding a new dentist. It's disappointing because this practice used to be exceptional. Now it feels like the focus has shifted from patient care to maximizing revenue. There has been an attempt to refresh the office, prices have increased significantly, but the quality of care has declined. I don't mind paying more for great dental care. What I won't pay for is a provider who walks into the room without reading my chart, doesn't understand my history, and treats patients with arrogance instead of professionalism. I genuinely hope the practice turns things around, but unfortunately I can no longer recommend New Smile Dentistry. That said, the hygienist who is currently also managing front desk responsibilities is exceptional--professional, capable, and clearly dedicated. Any practice would be fortunate to have her on their team. read more

This is an amazing dentist. She not only loves her work but it shows in her skill and gentle handling of tough dental procedures.

Best dentist quality of care was outstanding. Will always go back. No wait time in and out on time.

Terrible! I'm not sure what's going on here but they've rescheduled my appt. 4x. Someone will call me schedule an appt. Then a couple days later they'll tell me the practice is closed. I understood the first 2 times but this has now happened 4x. Don't waste your time. 0 stars but I had to select a star to post. read more

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Exactly what I said in my email. They will make appointments FOR you without you confirming date/time if you're due for a follow up- and a late cancellation/no show is $50. Not appropriate, at all. They set up TWO appointments without my acknowledgment or permission and if I hadn't cancelled both would have been charged. Not cool. read more

New Smile Dentistry - General Dentistry Near Me - San Diego, California

I went here this week for the first time and I couldn't have been happier! Being a military family, we move a lot so it's always frustrating to try and keep up with my dental records. I broke a crown and the entire staff was amazing! Jemima greeted me with the sweetest smile and personality and made me feel comfortable during X-rays and going over the procedures. She even worked with me on breaking up my payment for the amounts not covered by insurance. Dnisha was so incredibly sweet as well and checked on me while I was waiting. Both doctors who checked on me were great and Dr. Sharifi especially went over everything in great detail. You can tell the whole vibe of the office is just so positive and they genuinely care about their patients. I was so impressed that I am bringing back my 4 year old for her first visit today and changed my 5 year old here as well as they can always get a little nervous, but with the quality of service and kindness I received, I have no doubt their experience will be equally as wonderful! Thank you all! :) read more

I have been going to this dentist for more than 10 years now. I have always been the type of person that would do anything other than go to the dentist. The only reason I continue to go to the dentist office is of not only the dentist herself Dr. Sherry but her entire team. They make you feel very welcome and with each process they put so much care into what they were doing I have no problem going to the dentist in fact I look forward to each visit. I have referred so many people over the years that have nothing but great things to say about Dr. Sherry and her team. She truly does care for her patients and it shows in her work and the compassion of her entire team. If you are looking for a dentist this should be your number one choice and I am their number one fan! read more

Love love love New Smile Dentistry. If I lived in the area I'd be switching dentists! I came from out of town visiting for comic-con and on day two one of my veneers popped off! We called around all the dentists in the area and we were able to get ahold of Dr. Shari well after their regular hours. She fit me in the next morning at 9 and I didnt miss any of the panels I was excited for! Great atmosphere and all the employees are wonderful! read more

Dr. Shari, Miriam and the whole staff is excellent! 10/10. Honest, hard working and will do what's really best for you. In it for the love, not the money! read more

The dentistry has good customer Service and the make you feel very comfortable when your their for appointment front desk and dental services are very helpful and doctor Shari is very good and patient with me and others and she is good with the communication when she is treating you must visit dental clinic really recommendation this place . read more

New Smile Dentistry - Happy with my smile - General Dentistry Near Me - San Diego, California

Let's start with good; the staff is friendly! The bad and worse is Dr. Shari has no zero customer service and experience. I would definitely recommend consulting someone else before taking any decisions from her. First, she suggested to redo my root canal and referred me to someone who didn't believe I need do anything. Second, she almost extracted my cracked tooth and said can't be saved. My other dentist saved it. Finally, I came here in the first place because I bought the whitening voucher. I have asked them to apply the coupon towards the deductible since I put braces and I'm not a qualified candidate. Her Secretary, Erica, said we could do it, then she called and said Doc said noo. Edited ( Response to your comment below) First of all, the purpose of the review is to help others evaluate your services not harm your business. Your staff was calling back every other month to remind me about cleaning. I was coming back because your office is nearby and your staff did the cleaning. Regarding the coupon, the deductible is collected by the office not the insurance company. Your corporate has charged me for the voucher. I don't see how that consider illegal act. I felt depressed for a week when you said cant save my tooth and suggested bone graft surgery that cost over $1000. I didn't write a bad review because I understand the nature of this business. BUT being dismissive and refuse to work with me about the coupon or applying it to future services is not cool act. Drink on me!! read more

I don't have enough nice things to say. I've had some HORRIBLE experiences with dentists to the point that my fear around them kept me from going and in turn, my teeth suffered. Finally, I found Dr. Shari. She listened to my past, careered to my fears, and was incresibly patient and understanding when I just needed to be heard. She has bascailly took my trash mouth and turned into treasure! Plus all the recommendation/ other dentists she referred me too (ex: root canal) were FANTASTIC. Thank you thank you thank you! read more

"Absolutely the very best dental service one can experience. Top notch dentist with the very best skills and knowledge and always up to date on the latest technology, tools, technigues. Dr Tahririan is a caring, honest, and professional dentist. I am so happy I found her. The dental assistants and the front desk staff are both caring and professional. You are treated like family, not just a patient. Highly recommended!!!" read more

Dr. Shari and her assistants are the best! I had my first appointment with them yesterday and they took care of business right at the first appointment with NO PAIN and extremely meticulous and gentle treatment. Jessica at the front desk took my insurance information and also took care of that right away getting me my dental plan breakdown extremely well described and detailed. I will definitely come back again to continue with my dental treatment. Thanks New Smile Staff! read more

The staff was really friendly here. They were flexible with my schedule. They were understanding were open to staying longer. They took the time to answer all my questions and provide great customer service. read more

I just came back home from a first time visit toNew Smile Dental and I have to say it was the best experience ever. I had a loose back molar and Dr. Nguyentook such good care of me. She was able to immediately identify that I had an issue on the neighboring molar also. She had to remove both of them. I loved that she explained clearly as she was working and that there was no pain.was practically no pain. with no extractionwith no pain at all. In fact I wasn't even aware of when the teeth were removed. I am Vietnamese American and will definitely be taking my mom here. Dr. Nguyen was able to speak to me in either language and put any fear I had at ease. I am definitely recommending my mom to this office. read more

I'm pretty Savage about reviews but this place and the provider, the dental assistants, and hygienist seem to be pretty chill. I'm writing this review and my gums are still numb and I have a little bit of a facial paralysis but that's expected. I feel as if the doctors bedside manner is exceptional. I had a cleaning done here in the hygienist took her time to make sure that my teeth the way I wanted them. They got out deep wine stains. I came in here for an exam and cleaning I was told that I had multiple cavities. The provider explained the treatment and went over the cost options with me with my insurance. Fast forward to today I had three fillings placed. The verdict is still out but I feel confident that the provider did an AMAZING job I will note however that there was some residual glue/cement left on my teeth but in true Professional fashion the doctor told me that on my next visit if it's still was present she would do her best to get it off. I appreciated the diligence in that. Like I said the verdict is still out, but as of now I have no complaints. I highly recommend this place . read more

Let me start off by saying if you go to her or are thinking about going to her: BEWARE!!! I have a regular dentist but this guy came in to my work with $60 teeth whitening coupon thingys - so I got one. Made an appt. with Dr. Karnakova and she and the staff were all very nice and polite. Found out I got a free exam and x-rays, which I initially thought was great -- but that's where they get 'cha! Dr. Karnakova said she saw 3 CAVITIES, which I initially didn't believe b/c I had just seen my dentist last year and I take impeccable care of my teeth. I felt like she was pressuring me to make an appt. for a cleaning and drilling which ran about $700, she kept telling me I had all this decay in my mouth and the whitening wouldn't work as well. I declined and went to see my reg. dentist. He found no cavities, just a little pocket of bacteria under a current filling which he drilled very quickly (no numbing required) and didn't even charge me for. I called Dr. Karnakova's office back and although she was unavailable, the receptionist told me she could've been suggesting preventative drilling. PREVENTATIVE DRILLING??? Okay so you're going to tell me I have decay when I don't, and charge a College student w/o insurance $700 to drill perfectly healthy teeth?! Way to dig me deeper in a hole so you can afford your new Benz ya bitch! read more

A strange young guy in a set of blue dental scrubs entered through the side door of my office and proceeded to wander around trying to sell whitening services for this dentist. When I asked if he was here to see someone, he kept walking through my office saying he was here to see "people". I called the dentist's office to let them know and Caroline is supposed to follow up with the marketing company they have doing this promotion for them. It is not OK to send salespeople out to wander through private businesses office space, and to sidestep when asked what they are doing there. This kid had the guts to continue to try to sell the whitening as we were asking him to leave. read more

Love this dental office! It's very clean and professional the staff was amazing very nice people and Dr shari was very fast, comforting and gentle ! Would recommend to anyone to give them a try !!! read more

This is a tough review to write for me...because I have had very different experiences over time with Olga. She's an amazing dentist and she's very caring for her patients. She first helped me out with an after-hours emergency extraction. I was uninsured at the time and she really helped me out wonderfully in a time of dire need. The experience then went downhill slowly over time. The quality of her work never wavered, but whenever I needed to reschedule or postpone work due to a busy schedule or budget issues, I started getting the guilt trips. Her staff lacks professionalism and friendliness, namely Rayanne. My last experience with the office had Rayanne copping an attitude with me over the phone because I needed reschedule a basic cleaning due to a hectic schedule at work. There seems to be some continuity issues with her assistants. My last few appointments had a different assistant each time...and each time, Olga was giving instruction during the work being done. Hour-long appointments were taking an hour and a half, sometimes two hours. I felt like a test subject. Three years ago I would have given Olga 5 stars. I recommended her to co-workers. I just ran out of patience with all the other stuff. Again, her work is great. Her office's vibe and staff have become horrible. read more

I can't believe there are not already reviews for Dr. Karnakova at New Smile Dentistry...she is the best!!! So, one day at work, this guy came in selling one of those teeth whitening deals, which for some reason, I decided to take advantage of. It was only $60 for $700 worth of services, and I figured there was a catch, but figured I've spent $60 on much worse, so...why not. I made my appointment and was seen like 2 weeks later. I got a complete consultation, xrays, cleaning and then we did the molds for the teeth whitening gel trays. They printed out a sheet with all the services I needed and the prices. I couldn't believe that they were also giving me a discount on all the work I needed done (I think it was like 20-40% off) because I'd signed up for the deal! They weren't pushy about anything; they just explained everything to me in the order of importance. I was also ordered to grab a ton of goodies on the way out: toothbrush, paste, floss, mouthwash, etc. Love the freebies! I went in a week later to get my trays and gel, but unfortunately, the tray fit was a little off, so they re-molded my teeth and I got a new tray a few days later for free! They actually noticed it didn't fit quite right, and instead of ignoring it and pushing me out the door, they offered to do the re-mold. What customer service! Since then, I have had multiple cleanings, fillings, and some other random dental work. Dr. Karnakova is extremely gentle and very sweet. She listens to you and makes you feel comfortable. I have recommended New Smile Dental to everyone I know. They are the best!!!! read more

New Smile Dentistry - Dr. Olga Karnakova - General Dentistry Near Me - San Diego, California

Very bad experience ! First , The receptionist was inconsiderate, bossy and did not listen. The Dr Sheri Tahririan person was unbelievable ! She was rude , inconsiderate and completely out of line. Money ?-- Thats what seemed to be the main focus. My needs were not important. I left and will never return - I'm not one to write reviews , but this was just bad ! It's important to be heard and treated with respect, I was not. Very disappointing -- Beware ! I can see based upon other reviews that i'm not the only one thats had a " not good" experience with this individual ~! read more

Let me start with the dentist staff and the office! They make you feel welcome and comfortable both by the friendly competence of the staff and the pleasant environment of the office itself. Dr. Shari Tahririan is an excellent dentist. She takes the time to explain every procedure she is doing. She is a professional and has a naturally lovely personality. I would recommend Dr. Shari Tahririan to everyone. From: Yannick Rousseau. read more

Staff was friendly but basically paid $75 for them to take pictures of my teeth when I originally called for a cleaning. They gave me a new estimate and cleaning was given. Friendly staff was the only thing saved from giving 1 star. read more

I have been going to Dr. Karnakova for almost two years and I have been extremely happy in my experience with the New Smile Dentistry team! I was introduced through the teeth whitening promotion. Dr. Karnakova and Dr. Camhi were very welcoming, professional, and personable. The x-rays are immediately shown on the screen in front of you and I liked when they gave me a detailed explanation of what to look for in the x-rays. Dr. Karnakova pointed out some of the darker spots on my teeth where I had some cavities. She took care of them and I have been to her 3 times since then, for a regular cleaning, and have not had any further cavities. Dr. Karnakova is always so friendly, caring, and funny. Her and her staff are always having a good time at work and also making sure I am comfortable and taken care of. They put a pillow under my head, protective glasses on my face, and she continues to ask how I am doing during drilling to make sure I am relaxed and doing well. I have referred multiple friends from work and others to Dr. Karnakova and I always hear positive feedback from them. The only thing I can think of that may bother a new patient, would be that the first few visits tend to be a little long. But, they are also very fun and informative. I am so happy I found a dentist I want everyone to meet! And, I think if you give her a chance you will really be happy in the long run. Thank you, Dr. Karnakova, for making my visits to the dentist office enjoyable and something to look forward to! read more

I have thoroughly appreciated each visit to New Smile Dentistry. Dr. Tahririan has always taken great care of me and has continually suggested positive moves for me to take to keep good hygiene. I have, and will continue, to refer anyone I know to this location. I feel welcome. The staff are so kind and knowledgeable. I am sorry for those that do not feel the same...I hope they can find what they are looking for elsewhere. I intend to support New Smile Dentistry for many years to come! Thank you for everything, Richard read more

I wound up here like most others, through some teef whitening dealie. The first appointment consisted of x-rays and quick exam and the making of teeth molds for the trays. I really thought this whole thing included a cleaning but, no it did not. Although they were not pushy at all, they did say I needed a cleaning and they could do it for only $100. That's pretty pricey for just a cleaning, so I opted out and instead will go to my own dentist. The staff is nice and quick. I didn't really deal with Dentist Karnakova much but, the few minutes I did, I could tell she was quite experienced and knowledgeable. She seemed a lil busy and because she knew I was just there for the whitening, she mostly did not want to waste her time. The attitude and prices are of a nice upscale place but, the decor is straight from the late eighties. For everything to be in sync it really, really needs revamping in there. According to some reviews, some people felt they were 'tricked' because Olga may have said they needed filling or something. But, I will say that she looked at the x-rays and gave me the exam and said i was fine. The only thing she recommended is that I get a cleaning before so the whitening will work better and my teeth will look nicer. I can't argue with that. I in no way felt cheated, swindled or lied to. Overall, quick and efficient. If my dental plan included going to them, i would not be disappointment. read more

Had not been to a dentist for a year, called and was given an early appointment, I came early, staff was very welcoming, and the office is very clean. Was there for 4 hours for deep cleaning and 2 cavities but they were very patient with me and treated me like family. I found my dentist! read more

The office staff is awesome! Rayanne went above and beyond to make sure that I was well taken care of after my veneer. The office is very efficient: I am always seen on time, reminded of my appt. with texts. Besides that, Dr. Karnakova is so incredibly nice as a person (she gets an A+ for chair-side manner), and does great work. They told me the prices BEFORE the services were performed (I found this helpful). I have only seen my uncle's friends from dental school my whole life, so this was my first stranger encounter... and I was very pleased!! PS I never feel pain when she injects lidocaine, PPS For as much cosmetic work as she does, she is not pushy and does not make you feel badly if you don't want to have cosmetic procedures done. read more

Dr. Tahririan and her staff have been creating an easy and awesome dental experience. Our kids are excited to see them which is the most important part. Every dental procedure was done in an affordable and friendly way. Fillings, cleanings, Invisalign braces, endo root canals, and the crowns we received there were pain-free and super fast. The staff are really nice and accommodating. I have refered them to my coworkers, friends and family. read more

Had a wisdom tooth treatment (extraction) and very satisfied with my experience. The personnel was very caring and understanding. I would definitely recommend Dr. Shari! read more

First of all, I am a military spouse and I needed this cavity fixed ASAP before we move overseas in 5 days. This Doctor fit me in almost immediately and respected all of my requests. I, first of all, asked to only have ONE x-ray and they respected it. I also asked for her to drill as minimal as possible (from bad past experiences with other Dentists), and she respected that. Also, she was not pushy at all to have any sort of extra stuff done. She is not out for your money. I can tell she is very conservative when it comes to what actually needs to be done and looking after the patient's best interest. She also didn't force me to get the anesthetic shots since she knew it probably wasn't necessary. Other dentists would have automatically done the shots, but she gave me the CHOICE! My tooth looks PERFECT as if I never had any work done to it. She matched up the cement perfectly to my tooth color. When I feel it with my tongue it's super smooth. No sensitivity. AMAZING WORK to all of the staff and this Doctor/Dentist! read more

New Smile Dentistry - Small cavity - General Dentistry Near Me - San Diego, California

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New Smile Dentistry provides quality treatments with lower prices, therefore, I strongly recommend them. I have been Dr. Tahririan's patient for the past two years and I have had a great experience in each and every office visit and treatment. She is a very knowledgeable, skillful and passionate Dentist and spends as much time as needed to provide quality treatments. Her office staffs are respectful and courteous and her office equipment is new and up to date. Last but not least, the treatment prices at her office are lower than other Dentists in that location. Given that she provides quality treatments with lower prices, I strongly recommend the New Smile Dentistry. read more

So I bought a voucher for some X rays and a cleaning. After a thorough examination it was explained to me that I need my wisdom tooth to be pulled out. The way the Dr. Went about it and hoe she explained it to me was very comforting to hear that it was going to be with very little pain. And sure enough I had to do it in two sessions but the experience was great. I really have to thank Dr. Shari Tahririan, for doing an splendid job on both my wisdom teeth... Overall it was an extraordinary experience all the way from being greeted from the beuatiful Ericka all the way from the technicians. Thank you all!!!!! read more

Very nice staff. Professional and warm. Cleaned my 7 year old son's teeth and everyone was so sweet and kind to him. They showed him how to floss and gave him a goodie bag of dental items when he left. The woman at the front desk made a copy of his xrays so he could show classmates. He felt completely comfortable with the entire process. The office is very clean, open and bright with natural lighting and in a very accessible location. Pricing was discussed upfront. There was a lot of paperwork as a new patient, but otherwise, it was a breeze. I highly recommend this office for children as well as adults. read more

I was suckered into the $60 deal teeth whitening which originally is $400+. I went they xray my teeth and if there was no cavities or anything they will be able to get a mold and give me the tools to whiten my teeth. I just had my teeth clean at my original dentist and there was no cavities found, but here they found 5! WTF. So I have to contact my dentist and get those fix before going back to New Smile and getting my teeth whiten. Not sure if she was just saying that I have cavities or what. read more

I've been going to NS for over 2 years. My mother was a dental hygienist and I know what goes into a great dental experience. The team is fantastic, the work they do is amazing. Anyone looking for a new dentist for cleanings, fillings, cosmetic pieces... this is your group. Thanks Doc and team! read more

Absolutely love this dental office! Dr. Shari is so thorough, caring, and incredibly skilled at what she does. Her entire staff is also kind and knowledgeable. I went in for my first visit a while ago and have gotten a few treatments done, and I couldn't be happier with my experience. The office is really comforting and private which I appreciate greatly. I'm so picky with who I see as my health providers and I'm thrilled with this find! read more