Ramon was timely with his communication and availability, and he resolved a problem with our…read morestarter quickly and successfully. Will repeat.

Unfortunately they could not do what I needed done. If I had a smaller job I would definitely use…read moretheir services. Maybe when I have a smaller job that I don't want to do myself, I will get hold of them.

Called and spoke to Mike today because I am WAY behind in winterizing my Bayliner. I'm a new-ish…read moreboat owner who moved up here from Louisiana, so winterizing is not something I'm familiar with, nor was our tech down in New Orleans. Anyway - Mike was SO helpful answering our questions and did so after hours. I have spoken with numerous other boat shops before when I've had rookie questions, but they've usually been snappy and impatient. Not Mike! He didn't make me feel rushed to get off the phone or that I was inconveniencing him. He gave me some great basic winterization info and I feel so much better going into this nasty cold weather coming this weekend. Thanks Mike! I am definitely going to keep Union Marine in mind for future services.

I really liked the sales effort and personal attention before and during the long sales process…read more Scott Kay was knowledgeable and attentive until the deal went through and then he dropped us like a hot rock. The new MasterCraft XT22 has had some issues with software and although he said he would be there for us and promised to install the registration stickers, he did not. He just directed me to Julia the Service lead via email. The service interaction has not been a stellar experience. Although Julia is responsive, there is little effort or follow through substance in the interactions. My boat is flawed and no one seems to care and if they do they have no sense of urgency or reasonable communication. It could be that they can't fix it without MasterCraft's help, but they could be more attentive to the interval of communication and give me some timeline to resolution. It is too bad, I had hoped they would be better at all of this as it is their main business. One note of praise goes to June who help us test our boat and even taught us to surf. She lent us her wake board and was very friendly and considerate with her sharing of knowledge and expertise.

Kenny is simply the best! He's so knowledgeable and helps keep our vessel diesel engines running…read moresmoothly. Thanks Kenny! John & Linda

I needed a special order part for my Yanmar 2GM20 auxilliary and so called Hatton. The parts guy…read moredidn't seem interested in helping me find the item, and hung up the phone on me. I'll be sure to tell my friends about this unfortunate customer service experience.

If you're looking for a marine mechanic you can truly trust, Coastal Marine is the only shop we…read morewill ever use for our 42 Regal cruiser. After Coastal serviced our boat this spring, we experienced an issue with our generator after we had already left the Seattle area and were docked on Lopez Island. Instead of asking us to bring the boat back, Martin went above and beyond--he flew his private plane to Lopez Island and came directly to the marina to service our boat. That level of dedication says everything about Martin and his team. He genuinely wanted to make sure we were safe and stood behind the work of his shop without hesitation. Customer service like this is incredibly rare, and it's clear that Coastal Marine truly cares about its customers. We are beyond grateful for Martin's professionalism, integrity, and commitment. Coastal Marine has earned our trust for life, and we will forever be loyal customers. Thank you, Martin, for your exceptional service and for giving us complete confidence every time we head out on the water! - Nauti by Nature

They double dip on their service calls…read more They will charge you for a round trip to their location when their next or last service call was within a mile. This is known as double dipping in the industry. And when you confront them- they get nasty and charge your credit card without permission and add a 4% fee. DO NOT use this company!!

I specifically stated to repair my outboard without superseding the value as I was going to sell it…read moreonline as I got the motor on the back of a boat I bought and didn't need it. The man behind the counter acknowledged my request. I was a little surprised at the high price, but wasn't concerned, because he was the motor proffesional, and that just meant my motor was worth more then I thought. WRONG ! It was listed for two years for the exact repair price and I ended up going down on the price several times. It finally sold for a loss.. Lost over $200. I would have been money ahead to give it away for free un-repaired. I trusted you dang it !

I could count on one hand how often I have written a negative review on Yelp. Owner Dale is rude…read moreand unprofessional. I was told by him, "Get the hell out of my shop you're costing me money by talking." Perhaps we all have bad days, but don't take it out on others. I would give this shop a zero.

Pat's Marine is NOT Trustworthy or Fair to his customers !!!…read more I had engaged Pat's marine to repair/replace my failed alternator on my Mastercraft ski boat. His staff completed the job but soon after the alternator failed again leaving me stranded on the water to be towed back in. I pulled my boat out for the season and had another mechanic do the winterization and discovered they installed the WRONG model of alternator. I had it repaired properly and returned the incorrect alternator to Pat. He REFUSED to refund my money and hung up the phone keeping the nearly $600 alternator. Now i need to go to court like all the others who have been unfairly treated by him.

Run. Don't walk, run! One star is 3 too many for these guys…read more I hired Pat's Marine Engines to conduct a full mechanical survey of a Ford Lehman 135 on a 1983 Nauticat 52 and after a very brief time aboard (less than 30 minutes) Pat decided that a full rebuild was required and discontinued the survey. Virtually no system testing was performed - only a visual inspection. That, alone, is not the problem - after all, I did hire the company to survey the engine and find any existing problems. My issue is that Pat would not discuss his findings with me until I agreed to pay him over $100 more than the quoted price of the survey, and he spent the entire time staring at my watch (a rather expensive anniversary gift) - continually jacking up the price of mechanical and maintenance items. By the time our conversation was over the initial "repair" bill went from an $8,000 -12,000 rebuild to over $30,000! When approached about the increased survey cost, Joel, Pat's office manager, informed me that I was expected to "renegotiate" the cost of the survey based on hiring them for further work - all while still aboard the vessel with Pat. I also asked about the escalating cost of the repairs and was told that the engine is fairly rare and difficult to find parts for. This is a Ford Lehman! Parts are abundant and are relatively easy to source! In fact, an entire fully reconditioned engine can be purchased for around $10,000. I also asked about the ethics of providing a quote for repairs when all I wanted was a survey of the current condition and I was told, not in as many words, to go F$*@ myself. After many phone calls to other providers and Ford Lehman specialists, I have since learned that the quoted work would likely cost between $7,0000-10,000. Right where we started before Pat decided I was a "rich guy". Regardless of whether the repairs cost $1000 or $50,000, I will NEVER hire these clowns to do so much as wash my car! If you decide to employ their services, make sure to wear your filthiest clothes, leave your watch or jewelry at home, and bring your checkbook and expect to pay about $1000.00 per hour for inept advice.

Get a brain and get some employees that are under 80 years old. he has been trying to replace two…read more350 Chevy in the boat and it's taking him more than a year and six or seven months.

These guys charged me double what my bill was estimated to be…read more Plus I had to take it back twice to get the same problem fixed. Don't bother going here.