I didn't end up going with Tyler, but he was quick with my refi quote request, honest about my…read moreoptions, and transparent. Would recommend

Tyler and Ashley are great! Aside from offering us a competitive rate on our mortgage, they…read moreprovided top-notch service. We were impressed with their attention to detail, timely and professional communication, and their immediate replies/answers to our hundreds of questions. So glad we used them!

Well, they're a bank. So I'm not sure that anything in this review shouldn't be expected. We have a…read more$500,000 mortgage through Bell that we were going through a amortization process to drop the PMI. We wrote them a $125,000 check. Our own agent told us that if we wrote it for a specific amount that certain fees would be waived or simply wrapped into that amount. After we wrote the check, we were told...oops, that was wrong. And we need another $250 to complete the amortization. This is after they've cashed the checks so I don't have the option to be just as petty as this company is and back out of the process and get my $125,000 back. Bell Bank, are the penny pushers so powerful in your company that you have zero customer care values? Is it worth pissing off your customers this badly over $250 when you make 3/4 profit off interest over the life of the loan?

Just a terrible experience as fees were misrepresented and incorrectly including on our closing…read morestatement. To make matters worse, our emails and voicemails were ignored for a month, costing us additional money. I've received better customer service from a teenager at the Arby 's drive through.

Liz Peter and her team were super helpful! Not only are they great at their job, but I could tell…read morethey really cared about me as a person. They went well beyond their job duties to accommodate me through my first home buying experience and I could not be more grateful! Liz, Mariah and Lauren made themselves accessible 24/7 via calls, texts, emails, etc! No matter how silly my question was they responded quickly and remained patient. THANK YOU!!!

We worked with Gary to secure our loan! He is awesome and so responsive. Answered all our questions…read moreand helped us feel comfortable during our first home buying process.

Matt and his team were great partners during our home buying process. He was available during…read morenon-business hours as we were trying to get offers on properties and pre-approval paperwork in ASAP. They were helpful during the process when there were questions and very thorough with all of the paperwork. I highly recommend Fairway Mortgage.

I worked with Bryan at Fairway and he was AMAZING!! He answered all of my (many) questions and…read morewalked me through the process. He was also very responsive in texts and emails, and was quick to provide numbers and calculations. :)

Ben Coulter was in the middle of a time sensitive refinance for me around Nov 2017. I called him…read moreone day to find out the progress and he said he would call me back. He never returned another call and wasted 2 weeks of my time I could have been working with someone else. There are plenty of good loan officers out there, there's no way I would ever consider going through Ben again.

When my family and I were shopping for a mortgage for our new house we had originally gone to our…read morebank for our mortgage quote. Our realtor thought we should also check with Ben and his team to get a competitive quote. Ben was able to save us money in both closing costs and monthly payment with a lower rate. The entire experience was great from the constant communication to the smooth closing process. Ben and his team really took the stress out of the home buying process for us. We highly recommend giving him a call!!

I filled out the application online for a VA mortgage. When my application was complete, I received…read morea message saying I would be notified in 24-48 hours. That was 15 days ago. I called the number listed on their website and attempted to reach the "receptionist" who is obviously receiving things other than calls. Never did get ANYONE!!!! I guess it's safe to assume, customer service is not a priority to Cascade.

We have gone through two refinances with this company in the past. The agent we worked with was the…read moresame both times and everything worked out great. We were extremely happy and I would have recommended them in a heartbeat. We were contacted by Cascade a third time to refinance by a different agent and thought we were in the process when we were told the following "we need to have the FHA case # pulled by last Friday. We have not option to help to you refi any longer. took to long to get the info needed. Sorry" That's it. End of conversation. Now, I don't know about you but I don't write like that in a professional capacity. I don't write like that personally either because I can both read and write in English. I understood that a rate change of some sort was going to happen by a certain date but at no time were we told that our window of opportunity was closing completely then. The carriage didn't turn into a pumpkin after whatever deadline he expected us to meet. Refinancing is still happening for someone, right? So I don't know why he didn't present any options. Perhaps he didn't know the word for it and didn't want to look silly trying to pantomime. I was tempted to contact Cascade to find a different agent based on our good experiences in the past but that was just amateurish. My advice to Cascade, hire responsible adults as your agents. You did at one point so I know you know how. My advice to readers, find a different company. Your business will actually be valuable to someone, just not these guys anymore.

Angie and here team were wonderful!! They were super kind, helpful and on top of keeping me updated…read moreon the process! They made buying a comfortable and seamless process! I would definitely recommend her and in fact already have to a coworker!

Don't call the 1800 number. If you go to a branch and meet with a mortgage professional in person,…read moreyour experience might be different. I called the generic number on a mailer I received that said I was qualified for a mortgage and found the experience to be ridiculous. It felt like I was 1 person out of millions in a automated machine mixed with a different person, every time I tried to communicate

Hands down the absolute worse way to get a home mortgage! They lie, manipulate and have unethical…read morebusiness practices. I have taken this to many channels in there supposedly Executive Escalation Team......instead of addressing the issues......they bypass that and tell you everything thing the customer did wrong. Very deceptive business practices and Wells Fargo has already paid a hefty class action lawsuit. With what I've seen, documented and recorded conversations......another forthcoming class action lawsuit is forthcoming. There are many choices fir a home mortgage and go anywhere except to Wells Fargo!!!!! Run away from them for anything to do with banking!!!!

Worst customer service team. Takes FOREVER to respond to maintenance requests. Jacks up your rent…read moreby 10% every year. Will probably find some bogus reason not to give me my deposit back when I move out. 0/10 do not recommend!!!!!

Two months after moving out of the home we rented and we're still being charged for utilities…read more Marketplace was supposed to take care of this and seriously dropped the ball. They were great to work with in the beginning but after we moved out they have been an utter nightmare