Edgar at Mercury in La Quinta has been great! He responds to my emails promptly and if I happen to…read moremiss him by phone, he responds to my voice messages within a couple of hours. I've been with Mercury and Edgar for a few years now and do not have any complaints. Thank you Edgar!

From the owner: Personal Insurance *…read more Auto Insurance * Homeowners Insurance * Condominium Insurance * Renters Insurance * Dwelling Fire Insurance * Boats / Jet Ski Insurance * Recreational Vehicle Insurance * Antique / Classic Car Insurance * Umbrella / Excess Liability Ins. Business Insurance * General Liability Insurance * Property Insurance * Business Interruption Insurance * Extra Expense Insurance * Business Auto Insurance * Mechanical Breakdown * Employment Practices Insurance * Directors & Officers Insurance * Errors & Omissions Insurance * Workers Compensation Benefits - Life & Health * Health Insurance (Group & Individual) * Life Insurance (Group & Individual) * Dental Insurance (Group & Individual) * Disability Insurance (Group & Individual) * Long Term Care * Retirement Planning

Miguel, the Vice President, was absolutely incredible. He pulled some strings for me, to give me a…read morepolicy that I could not get anywhere else. I was stressing out because I had to close escrow on my new investment property in two days, and couldn't find a policy that worked for my situation (a stand-alone rental). Miguel made it work, and was very easy to work with along the way. Long term, I will certainly do more business with Miguel!

After 4 different insurance agents told me that they could not find homeowners insurance, I was…read morereferred to Palm Valley. I was introduced to Monze Jerez and within 2 hours she was able to get a policy so that we could close escrow on time. She is an angel and without her, who knows what would have happened. There are no words that can explain how professional and how efficient she is.

I visited thier AAA office in La Quinta, and had the best customer service ever. The member who…read moreassisted me is Reshelle, who was excellent. "Kudos to her, she's 5 star.

~10am on a Tuesday is not a good time to visit this office. There were about a dozen members in…read moreline to check in. When I noticed most of chairs were taken by members waiting to be called, I got out of line and left to avoid the bottleneck. I also did not want to spend a beautiful morning in line with the sun glaring in my face from the front window, listening to grumbling members. Terrible. As I left the office, there were members still coming in. This is a small office compared to many that I have visited over the years. Perhaps it's time to open a new branch in between the only 2 branches in Coachella to accommodate the surplus of members in this area. We don't pay for membership to wait in line all morning. We can do that for free at the DMV. This seemingly never-ending queue is not fair to AAA employees either, having to deal with tired and grumpy members who did not anticipate a long line for assistance. Member 42 years. First time to experience this and very disappointed.

What a disappointment. I contacted Desert View to become the agent of record for my homeowner's…read morepolicy. Initially, I spoke with Nancy, who was extremely helpful and professional, but she explained that her husband, Rick, would be the one to manage the transfer. Rick was initially interested in my business, particularly when I indicated that I'd also like to talk about transferring insurance for our three cars when we completed the homeowner's transaction. After that, he consistently dropped the ball, specifically not following through or returning calls. Finally, I received the paperwork he promised and returned it promptly. He assured me that he would send the form to my carrier that day and the transfer would take about five business days to complete. I gave him more than two weeks, then called my carrier. They had no paperwork. I called the office and spoke with Nancy, who informed me that Rick was out of the office until late next week. She looked around his desk and found the transfer request that had never been sent to my carrier. Nancy sincerely apologized. She said the business was very difficult and busy these days. Yes, that happens, but I shouldn't have to chase down an agent to take my business. I really wanted to work with a local, independent agent, but it definitely won't be Desert View. Clearly, their business is booming, and they don't need new clients.

Highly, highly recommend! They Currently ins. three of my houses and one in Palm Desert That's…read morealready sold. So that covers at least for the last 10 years! They are nice, competent, thorough, and as Brokers shop all your needs to get you the best deals! They don't try to up sell your needs will just try to get the right coverage. Thank you Rick and Nancy, your the best and so grateful to have you as my agent!

Best agent in the Valley. Very professional but also caring. He doesn't just view his clients as…read moredollar signs or as a paycheck. He genuinely cares about his clients. He will call and text to make sure my family is okay. That's why he calls himself The People's Agent. He is an agent to the people, for the people and he loves people.

Such a caring agent! He always wants the best for his clients. I've known Javier for years and I'm…read moreglad I'm finally under his care with my insurance policies!

Our old insurance dropped our vehicle out of the blue. And Kevin and team are professional and…read moreresponsive. Kevin is especially detail oriented and took the time to break down the policy. 30 years experience is subtly on display as his level of understanding shows why this group has such high ratings. Also he was extremely patient with my wife and I as we scrambled to find our old paperwork from another company. Expertise and experience count for something. Being kind and generous with your time when you have that expertise and experience is priceless.

Just purchased my Business general liability insurance and I have nothing but great things to say…read moreabout whole experience(Kevin).He was very patient and professional. Thank you!!!

I've just spent 10 minutes trying to find your phone number online. I have your hours, your yelp…read morereview and that you are in Palm Desert, but no where is your phone number listed. I'm thinking of changing my home and car insurance, but I guess you aren't taking on new clients.

Highly recommend you go see Doug and Carol with Motz-Russin Insurance. They have been around for a…read morelong time and are incredibly knowledgeable. Their team will be responsive and will get you the best insurance a great price.

Plumbing issues... took one email to kenny with videos, then got a call from the claim guy and had…read morethe claim rolling within 3 hours. BOOM! A bit of pice of Mind while my living room and kitchen is getting dig up.

I highly suggest going with another insurance company. I called and got a quote decided to go with…read morethem so I cancelled my insurance with progressive. The next day I was told that they made a mistake and wanted to know if they could have another payment of 167.00. REALLY? Who pays for other people's mistakes? I had to hurry and get insurance with State farm. If you decide on going with All State I suggest going with a more reliable, honest, dependable agent.

Very disappointed in the service from the agency and State Farm in general. The agency was very…read morehelpful initially, took the time to review our current policies (home, 2 cars, golf cart and life). and make recommendations. THEN, after the dust settled, it went downhill. Some of this may be State Farm in General but it seems that no one is manning the store or training people at this agency. First, even though i was always paperless (at another State Farm agency), i got paper bills for all of our policies throughout a 3 1/2 year period with the Ford Agency. I called numerous times to get them to turn it off (both at the local office and through the 800 number)... it never worked. They had some lame excuse for why it continued to send bills. Funny, it never sent them when our policies were at our previous Orange County State Farm agency???? Customer service at the office is pretty hit or miss. Some days responsive, other days i felt like i was talking to a temp who knew nothing about insurance and just knew how to answer a phone The final straw was: we sold our home in August this year. I called to cancel that policy and get a new policy on the new home. I was told State Farm wasn't writing new home policies in CA. Regardless of whether we had home insurance with them for YEARS! This negative experience is all on State Farm but then the agency compounded the negative. We changed our home insurance to AAA and decided to see if bundling the cars in would make it cheaper. It lowered our total monthly rate about $40 a month (below State Farm's rates) so we decided to do it. After the 14 days waiting period for AAA, I called the Ford Agency a week ago to cancel our State Farm Policies on the cars. The woman that answered was not a name i recognized but i explained that we were bundling through AAA since State Farm wouldn't write our home policy. She said ok, she would cancel the policies (leaving the life policy) and we hung up. Today i got a 'billing notice' saying State Farm would be taking the FULL amount of the policy. I called the Ford Agency and was told "oh, it takes 10-14 days for the regional office to process (catchup) that. They'll take the money for the auto policies and then refund it." WTH? I wasn't told any of this when i called... she just said "OK" and hung up. If I'd known, i would have cancelled these prior to my AAA policy going into affect just because State Farm has a 2 week 'lag' time to 'catch up'.... GRRRRRRR. Now I'm double covered! After years (20+) with State Farm, we will never go back. Not only is State Farm going down the tubes but this Agency is not run professionally or with their customers in mind. Like so many things these days, it's on 'auto pilot' while the Agent collects his fees for return policies. No one is training customer service or really CARES about their customers... Do yourself a favor... call AAA. THEY still do customer service the right way. While sometimes their rates might be a bit more, it's well worth the positive customer experience. They know customer service inside and OUT and train their agents to give that in every instance!

I've been dealing with John for just over 9 years now and over 40 years with State Farm. The…read moreinsurance company is only a portion of your coverage with another strong portion being that of your agent. Having had several agents as I've moved over the years I can honestly say John is an excellent agent. Never over selling but always keeping my assets in mind. Joseph S.

Rosie has been very helpful and I don't have to worry much about my insurance. She has taken a big…read moreload off of my mind- great service!