What a 10/10 experience! I had to say I stop In the parking lot to write this review omg! The BEST…read moreto ever do it! Wow like I've recommended my leasing manager and my downstairs neighbors already! Shout outs to the great vibes and energy the staff had! Special Thanks to LJ and Lashay (spell check) omggggg they took great care of me! Found an appointment that worked super good with my schedule. I honestly felt like I was amongst friends and I loved that! If you are in Carrollton or really DFW this is where you want to go!!!! I've found my new Dental Home!!!! Thank you again IO DENTISTRY you all are sooo amazing (the bad reviews Pretty sure this isn't IO Dentistry.... I think they may have tagged them By mistake because they are sooo Awesome)

Amazing care from start to finish! They truly care about your health not just only your dental…read morecare. Hours a great and work with my schedule.

Dr. Kim and his staff are so kind and informative! They are upfront about their procedures and…read morenever try to add on services like other dental places.

Super nice and friendly staff at the front desk. I booked…read moresame day appointment thinking I had a tooth cavity. The doctor was very professional and competent . No waiting time. They accepted my late 5 pm appointment . Overall a great experience.

This office has some Medicaid scam where they pay Medicaid patients through a 3 rd party so these…read morepeople come first. You will be left in the lobby they are not cleaning as people walk in and out of the building. Several children without mask on. I even asked why are you not cleaning? I waited in lobby 45 mins after my appointment to finally have to take my child and leave so we weren't late to our next appointment. I also arrived early. Staff is rude as if you are bothering them. Wouldn't be surprised if the 5 star reviews weren't paid for as well.

I love everything about this office. All of the staff and Dr. Tran are so nice. They worked with me…read moreto keep my dental plan very affordable. And they squeeze me into their schedule even when I have last minute scheduling conflicts. I'm so glad I found this place. This is the only dentist in Dallas I'll come to from now on.

They are totally awesome and they will do ALL they can to help financially if you don't have…read moreinsurance. They take their time and explain what's going on and give you a blueprint of their treatment plan. From the front desk to the back office is filled with loving, caring individuals that are truly interested in your dental health and not your wallet

I started my dreadful dental experience August 2022. My upper dentures are fine. January 2023 is…read morewhen I finally got the lowers. Each time I went in for adjustments Dr. B told me that's the way they are supposed to be. They are not correct in any way form or fashion. They still hurt so the only time I wear them is when I want to eat after that I have to take them out. My mouth still gets sore and very painful. During the 5 months of waiting on my teeth I lost 20 pounds. Please don't go there if you want your dentures to fit properly.

The office staff will give you a quote and it changes. Then they sent me a bill in the mail after…read moreit changed again. They said he is out of network with provider. I don't like how inconsistent they are and feel like they are just trying to get additional money out of their patients. I will not be returning to them.

We had an absolutely pleasant experience! The staff were all so nice and welcoming! Everyone…read moreintroduced themselves and talked us through the entire experience! I appreciated that Dr. Shields took a moment to introduce himself and let us know what he was going to be doing. I think that allowed my son to be at ease. This will definitely be our primary dentist going forward.

Sketchy... I've been…read moregoing to this clinic for about 3 years. It's in an unassuming little building along lower Henderson that I've driven by about 2,250 times without ever noticing that it's there. When my longtime dentist in Lakewood went out of network with Delta Dental, I found this place, which is in the Delta network. When I made my first appointment, I did find it odd that I had to wait a few weeks, while the dentist I was going to see awaited "recredentialing" from the insurance company - a term I was unfamiliar with. Also, they required an up-front $50 deposit, which I had also never encountered. But I haven't been a new patient anywhere in about 25 years, maybe that's the new normal. So 3 years go by, my dentist (who has since left) seemed solid. I had a few checkups and one crown to replace several deteriorating childhood fillings in the same tooth. It wasn't perfect at first, but the doc did some shaping and it seems okay now. They did always seem eager to push me toward expensive treatments with specialists, but I'm getting older, and those may be totally legit. Who knows? And then my company changed insurance providers from Delta to Blue Cross/Blue Shield. I called weeks before my next appointment to verify they accepted my insurance. "Oh sure, we take that" they assured me. A few days before my checkup, they text and ask for pictures of the front and back of my insurance card, which I happily send to them. I have my checkup, everything's great, I schedule my next one, take my free toothbrush and go home. A few weeks later, I get a bill for $78 for my routine checkup that should be fully covered by insurance. So I call, and they tell me that while the new dentist is (you guessed it) awaiting recredentialing with BCBS, I'm "temporarily out of network". So they knew this the whole time I was asking them about my new provider and sending them my insurance info 3 DAYS BEFORE MY APPOINTMENT, and nobody bothered to say "hey, we do accept BCBS, but you're out of network right now, it's going to cost you $80, unless you wait until you're back in network". How hard could that have been??? I guess if you'd rather have my $80 than have me as a patient going forward, it's pretty hard.

Messed up a cavity filling and told me 6 months later. Fixed it and left me in so much pain still 6…read moremonths after the visit. One dentist gave hostile/judgment on a regular teeth cleaning. Left extremely unsatisfied and insecure.

I was looking for a good dentist before we even make the move to Dallas for myself and my husband…read more He's our kind of dentist, old school, reliable, no nonsense!

I really do like Dr. Monty Buck and Dr. Jones. Dr. Buck took out my wisdom teeth. I was really…read morenervous about this procedure and he really helped calm me down. I have extreme anxiety when it comes to the dentist and for no specific reason. The dentists are great, but there is one dental hygienist who was awful with me. I told her about my anxiety and she was just rude and inconsiderate. I almost told her to forget it and that I'd just go somewhere else. I really like the dentist but I hope that the hygienist was just having a bad day. The other dental hygienist was so nice and sweet with me that I hope that I get the nicer one on my next visit.

I've been going to Waverly since 2024, and have been having excellent visits every time. Funny…read moreenough, I've even referred several friends here over the years now, and all of us have had consistently solid experiences. What I love is that there's been no pressure for unnecessary procedures and they always provide solid tips. I've left with clean, shining teeth and a comfortable experience each time I'd argue that what makes this office stand out most is the staff. I see many of the same friendly faces each visit, and they always take the time to remember your name, what's going on in your life, and even set Alexa devices to whatever radio station you want so the appointment feels relaxed instead of clinical. I also decided to do clear aligners through them using the Reveal Clear Aligners system. I had been on the fence for years, but saw this recommendation as it was more affordable than Invisalign and other options I looked at, and the results were great for closing gaps in my teeth. The whole process was smooth, well‑explained, and easy to stick with. Waverly has earned my trust, and I plan to keep coming back. Highly recommend this office and dental team!

If I could give zero stars, I would. I honestly can't even fathom how poorly this was handled. This…read moreis my first ever Yelp review, and I felt compelled to write one because I'm still in shock over my experience. My appointment had already been rescheduled three times, which was extremely frustrating because I work nights and have a busy schedule. Despite that, I rearranged my schedule and made sure to show up for my appointment today at 9:30 AM. When I arrived, nobody was there. I knocked on the door and called multiple times, but no one answered. I ended up calling the Plano Waverly Dental location just to make sure I hadn't somehow misunderstood the appointment or their hours. That's when I was told that the office was closed because they were at a conference -- and apparently no one had bothered to notify me.Extremely disappointed and will not be returning