If I could give this place one star I would. My husband didn't realize when he took his shoes for repair that this was the same place I had dropped a pair of his Fry boots off when they were in there old location. They RUINED those boots and the shoes he dropped off for repair. When he called to explain that the shoes were ruined, the woman who answered she was extremely rude. He explained that this was the second pair that they had ruined and she very rudely said 'ooohhh, well we'll just put you on the do not accept list' and then hung up. Didn't offer to refund or reimburse. As if we would ever bring another pair of shoes here. Buyer BEWARE! This store has no respect for their customers or the job that they perform. A pair of shoes that was one color is now two colors! read more

took My Purse to get repaired called to check on it after a few weeks the owner got smart with Me when I asked when did I bring it in and told Me I could come get it if I wanted to mind You I've already paid to have it fix. Let them repair it a 6-8 week job turned out to be 10 weeks got my Purse back and studs were missing called to let Her know She said I must have lost between there shop and the car. Never Again! read more

My husband took a bag to have a zipper repaired or replaced, whichever would work best. They "repaired" the zipper for $60 and within a few days was broken again. He took the bag back, took a look at it and the woman rudely said "we didn't do that work, but found his name in their system. The attitude was horrible. Honestly, if they simply acted kindly, and apologized it would've made things easier. We will report how it goes when/if the bag actually gets repaired. read more

They did great work repairing a pair of boots. Only issue was that it took a bit longer than anticipated.

Great place. Kimmel's offers a wide array of services. They did a great job reconditioning 3 pair of boots, one of which I've had for 25 years and didn't think would ever look good again. I'll come for purse, belt, even luggage repair. read more

Highly overpriced. Her father priced everything reasonably. Not any more. It's too bad. Won't be back.

They do fantastic work if you want your shoe to be done. Right? I suggest you come here. Quality is excellent.

I had the best experience here! I inherited two pairs of low pumps from my grandmother that fit men perfectly and were still in style. Unfortunately after just a few wears, the rubber sole of the heel began become brittle and started to crack. Never having owned a pair of shoes worthy repairing, I had no clue where to go! I was glad to find a place close to me through Yelp with good reviews. They have good hours and my visit in took less than five minutes total. The person I spoke with could see what I needed immediately and got me taken care of. They seemed to have a lot of business because they estimated about 3 weeks to finish, but I could have paid a rush fee if I needed it quickly. I was so thrilled when I got the shoes back, the new rubber sole looks flawless and like it was always there. Plus, they threw in a free polish. All in all, I got an incredible, high quality pair of shoes repaired for only $20 (as much as a new, cheap, throwaway pair of flats!). I'm looking forward to other shoes that may need some attention and bringing them to kimmels! read more

Kimmel Shoe Repair - Shoe Repair Near Me - Carmel, Indiana

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I chose Kimmel Shoe Repair in Carmel to resole my Red Wing boots. Dropping them off, selecting the sole, and processing the payment was simple, fast, and courteous. I was very impressed. Today I picked up the boots. They did a great job resoling them--perfection. Unfortunately, I noticed they had treated the leather as well. I didn't think much of it, but when I took a closer look, I realized they had applied shoe polish to my boots and buffed them to a bright shine. Here's the problem: my boots are 1907 Red Wings with Copper hide that is waxed and oiled. That matte, rough patina I loved about my boots was completely gone, replaced with a bright shine that altered the Copper tone to a dark cordovan tone. I called them to ask what exactly they had applied to my boots. The cobbler explained that he applied a polish cream. When I asked why he treated the leather at all (since I didn't request it), he said it's a courtesy when getting shoes resoled. That's all well and good, but I asked him why he applied shoe polish to a waxed boot. He explained that it conditions the leather. I told him that applying polish to my waxed boots was the wrong choice and that I was frustrated that the leather was treated at all. He told me I should have requested that the leather not be treated. How was I to know they were going to treat the leather in the first place? I suggested that in the future, it might be wise to inform customers that they intend to polish the leather. He disagreed and simply said I should have requested the leather not be treated. I asked if they intended to dye my boots purple, should I first request that they not do so? He handed the phone to his manager. I explained the situation and told her that I wasn't asking for anything from them, but I was trying to make a suggestion that they not treat leather without their customer's knowledge and that they not apply shoe polish to a waxed boot. She refused to admit that they made any mistakes and told me that they've been doing this for a hundred years. I insisted once again that they ruined the finish of my $300 boots and that they should avoid mistakes like this in the future. Still defiant, she started raising her voice and talking over me. She finally offered to strip the boots, but again, I told her that I didn't need anything from them, and that I would deal with the leather myself. I simply wanted to point out their error so I could feel comfortable doing business with them in the future. She again started talking over me, and I simply hung up the phone. Kimmel is clearly a great shop that does great work, but they were too proud to admit a rookie mistake that ruined the finish of my boots. To those who seek to have their shoes/boots resoled, know that they will treat your leather without your request and may apply the wrong product to your footwear, making them unrecognizable when you pick them up, and, above all, will not admit their mistake. The first photo is BEFORE (original waxed Copper hide). The second photo is AFTER ( polished, shined and darkened). read more

Kimmel Shoe Repair - BEFORE, original waxed Copper hide. - Shoe Repair Near Me - Carmel, Indiana

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I had some beautiful boots, but the zipper broke on one of them making them unwearable. I gave Kimmel Shoe Repair a try, and wow, was I impressed! I had them replace both of the zippers just to make sure they matched, and they look like new! Sewing a straight seam through leather and zippers is no easy task, but they did it perfectly! I just didn't expect them to look so nice. Kimmel now has a loyal customer, and I won't think twice about bringing broken items for them to repair. Thank you! read more

Prices outrageous. Very long turn around time, 6+ wks. The straps on my shoes which they repaired were dirty. It looked like shoe polish or something. When I mentioned, they said, "that ain't got nothing to do with us." After paying $30 to repair 1 sandal strap you would think they would return them in nice condition. read more

Quality repair on my high end shoes and the repair was ready for pick up on time. The owners are very nice and helpful.

Quick, justly priced, and my shoes look GOOD! They did exactly what I wanted and what they promised. Would definitely recommend!

This store made the process easy. Prices are fair and the repair work was top notch. I appreciate the assistance of the staff in making my shoes look brand new again after redoing the soles and repairing an eyelet. I will use again for all future repairs. read more

Was supposed to be open at 10am. I arrived a few minutes before. Sat there for 10 minutes, tried to call, but nobody bothered to show up to work. Don't have time for this. They just lost my business. read more

This place works MIRACLES! They fixed two pairs of my shoes (suede boots and suede heels). It took two weeks and it was about $49 per pair of shoes. IT WAS SO WORTH IT. They look as good as the day I bought them! I was blown away at how they took my shoes (muddy, discolored, gross) and cleaned them up PERFECTLY! 10/10 I recommend this place. read more

I've been using Kimmel almost exclusively for my shoe care needs for about four years now. Until recently, I'd never thought to review them on Yelp...let alone take the time to review a cobbler here. However, after reading some mixed reviews I felt compelled to add my voice to the record. Kimmel's has great service, their work is excellent, and I always feel like they treat me right. Why 4/5 stars? Their prices are a bit on the higher end compared to other places I've used in the past. To be fair, my other experiences are with cobbler's in different markets, where the general cost of living was about 20% lower. Kimmel's is conveniently located at 116th & Rangeline which makes up for the pricing in my case. Today, specifically, I stopped in to have some minor work done on a pair of boots for my wife. When I asked how long it will take she said to hold on a few minutes, maybe they could squeeze it in now. Less than 3 mins later, she brought them back to me with the work done perfectly! I've been a loyal customer and will continue to trust Kimmel's with my footwear needs. read more

I wasn't able to actually get the work done on my shoes however I wanted to rate this business because they were very friendly and had a positive attitude. I wanted to get my rider boots stretched at the calf but they had a zipper. Kimmel associates mentioned they'd be willing to try to stretch but couldn't promise the outcome I wanted. I decided not to stretch the boots but I was thankful for their honesty. I will be back in the future with any additional shoe repairs. read more

This used to be a great place and I am sure most of the work us good, but these do not seem to be the same people I have known over my years here in Carmel...and the PRICES HAVE BECOME RIDICULOUS! I wanted two pieces of leather sown onto a leather wallet and the girl in front said it would be $25 EACH and take almost a month. A humble establishment that used many times seems to have become a little greedy! WATCH YOUR POCKETBOOK! read more

I like this place. They do a great job, and can repair just about anything from shoes to purses. I find the prices reasonable, and do business there often. read more

I brought in my favorite black bootys from last winter, with a broken heel. Not only did they replace the heels on both boots, they also polished them up. They look like brand new. Great service, and great customer service as well. I'll be taking all my shoes and purses there for repair and/or cleaning as needed. read more

I don't know what it is about so many other shoe repair establishments but so often they are horribly dirty and reak of cigarette smoke. This is not the case with Kimmel Shoe Repair in Carmel (can't say the same for their Broad Ripple location). The store is clean and organized and the staff friendly and helpful. I took a pair of boots to Kimmel for a very minor repair - they offered a great suggestion and the shoes were done correctly and on time. read more

The lady at the counter showed little interest in being of assistance. As soon as I walked in with my goalie pad she wanted nothing to do with being of assistance. All I needed was to get a piece of leather reattached to the bottom of one of my pads. "Sorry we don't rivet." Really, your a shoe store. Then I wanted to buy a piece of leather and I would attempt the repair myself. "Sure I will sell you a 6 inch piece of leather for $35.00" she is out of her mind. Obviously business is too good to be creative with a solution. Or she just didn't give a crap. read more

I used to take all my shoes here (since moving to Carmel 10+ years ago). Under the new ownership, the prices have shot through the roof. Wish that was not the case, as I endeavor to shop locally. Looking for a new place to take quality shoes. read more

I took a pair of Aldo heels, which had the rubber soles on the heel worn off, for repair. Upon receiving my shoes back I immediately noticed that the new tips on the heels didn't look right. They looked extremely too large and disproportionate in comparison to the rest of the shoe. I took them home to wear in-front of my husband, and asked if it was noticeable. Upon walking around in our home, the rubber tip on one shoe broke off immediately! Such a waste of money for such a terrible repair, I will not be returning! read more

I had a great experience here! After reading the varied reviews, I was a little concerned. I gave it a try and brought in a pair of nude heels to have the heel taps repaired. This cost $18, and I had to pay up front. They take credit cards. I dropped the shoes off on Tuesday close to 5 and was told I could pick them up Friday after 3, which worked for me. The shoes were ready when I arrived and the work was well-done. The same woman was working at the counter both times I was in the store, and she was pleasant, efficient, and competent. Overall, a good experience! I won't hesitate to come back here the next time I need shoe repair services! read more

Ok, I'm an anomaly! I admit it! Most women rule the roost when it comes to snazzy footwear.... Not in my case. My wife comes in a close second but I have around a hundred pairs of shoes. Considering I don't dress up much anymore there are a few I haven't seen in quite a while. Tonight my son makes his Confirmation. Time to dress up and dust off some shoes! I Stopped in at Kimmel which is only a few minutes from my home. Usually at a shoe repair shop there is a wait time to get your shoes back. I was greeted by a very pleasant young woman who took my shoes and began to write a pick up ticket. I stopped her and asked if she could have them shined while I waited. She asked the cobbler and he said to give him 15 minutes and he would squeeze them in. I ran to Dunkin Donuts got a coffee and returned and there they were, as beautiful as the day I bought them!! I give kudos to Kimmel Shoe Repair not only for the quick and professional shine but also for the quality of their personnel. Thank you Kimmel for making me shine tonight!!!!! read more

Kimmel Shoe Repair - Did a nice job on my favorite Alligator Shoes!! - Shoe Repair Near Me - Carmel, Indiana

Wow. Overly expensive for polish and salt removal $16 but to put salt in the wounds they took forever to locate my shoes in the store. Antiquated computer system with year 2040 pricing. read more

This business handles all of my shoe and leather repairs. Their work is excellent and on time. Only a few times did I have questions....they resolved with a smile and no additional cost. I am a customer for life! read more

HORRIBLE! Do not take your shoes to this place! I decided to ignore the horrible reviews this place had and regret it tremendously! I had a pair of nude heels that the heel cap had fallen off of, well they put the cap on for $25 but my nude heels ended up with gray marks and scrapes all over them. When I told them about that they argued they had come in like that when I am 100% sure that is not how they were! When I walked out the lady was laughing like it was a joke that an unsatisfied customer was walking out of their cigar-smoke smelling establishment! read more

Kimmel Shoe Repair - Nude heels ended up with gray marks all over them! They claimed they came in like that when I know perfectly well they didn't! - Shoe Repair Near Me - Carmel, Indiana

Last fall I had my favorite pair of Fit Flops repaired, and was charged $60 to replace the toe piece in each shoe. At the time, I thought I was getting close to the cost of a new pair. The workmanship looked fine upon pick up, but when I started to wear them again this summer, within a few days one of the Fit Flops fell apart at the repair site. I returned, only to be informed that I had pulled out the top piece intentionally, and would want more $$ to repair it. Since I had the shoes repaired in the fall, and I didn't started to wear them again until summer, she stated that I had worn them in the winter to create this type of wear. (It's Indiana... not wearing fit flops here, and I haven't joined the snowbird club in FL either!). I expected the shop to make good on their workmanship, especially what I was charged. They may be great at shoe repair, but not Fit Flop repair. Extremely disappointed, especially with their attitude. read more

I was a little doubtful going in here as I had read poor reviews from other sites. But, I needed some new tips put on my heels and this is right down the street from work. I was expecting to have to put a rush order on them as I needed them back in two days. Imagine my happiness when they said that they could do them in 15 minutes! They were done in 10 and I was happy as could be with their service. I plan on bringing all my shoes in here to have new tips put on them. Great job!!! read more

Stay away. Zero quality, takes 1+ weeks for repair, under-delivers, and overpriced. Your shoes will break again. Just get some new shoes, already. This place is a waste of your time and your money and your transportation, and your hopes for repair. It's an eyesore to Carmel, and it's better to not even exist in the first place. Don't be fooled. read more

I've used the Carmel shop for over 20 years - lately the prices have increased dramatically - not sure a shoe repair ( re- sole, new heels ) to an expensive pair of shoes is really worthy the cost - I may just purchase new shoes. service takes a month, but they do have the repair completed on time, but not sooner. Service is indifferent at best. read more

I will literally NEVER come here again. I dropped off two pairs of boots for repair. They were both shoes I wore often so I opted to pay the rush fee to get them back in a week instead of having to wait for two weeks. I came to pickup and was told one pair was finished and one was not. I never received any contact from them prior to this telling me they wouldn't be ready. I asked to have the rush fee refunded on the pair that wasn't ready since technically they would no longer be 'rushed' and I'd have to pick those up the following week. Instead of just giving me my 3 damn dollars back (don't care about the $ but it was the principle) like a normal person, the woman at the desk said, I'll just refund you everything, turned around and brought back out my un-repaired shoes, refused to fix them, and gave me my money back for the whole thing. Now I have to go find another place to get them fixed....sweet. read more

Always completed on time, always completed with quality. Friendly counter help and often willing to go above and beyond. read more

Kimmel Shoe Repair - New rubber heels and a shine for the shoes I was married in 10 years ago this week! - Shoe Repair Near Me - Carmel, Indiana

VERY RUDE! Horrible prices $$$$!!! Also, it takes at least a month or up charge to get fixed a couple days ealier! Need a new shoe repair asap! read more

You can't go wrong with the service and CUSTOMER SERVICE at this Kimmel's. The young lady was willing to do the small repair herself and did not charge me. She knows what REAL customer service is! read more

Ron, the "owner", is completely unresponsive to customer complaints. I left a message with his "General Manager" in Carmel over a week ago. She said she'd have him call me. Crickets, so far. Bad customer relation practices, in my opinion. I'll not go to either store, again. read more

Great people!!! Recently took a pair of shoes in to be donated. When leaving I dropped two $100 gift cards on the sidewalk while pulling my car keys. Realizing I just threw out $200 I backtracked my steps. After several parking lot/errand/shop visits I dropped in Kimmel to see if anyone had turned in any gift cards. The young lady working there had found them & presented them to me. These were as good as cash. Can't say enough about the goodness & honesty of Kimmel's personnel. Fan & customer for life. read more