Customer service, unique pieces, fair pricing, nice esthetics. They even have an emergency line to…read morecall when they are closed!

A nightmare from start to finish. I dropped one of my vintage watches on the ground and the crystal…read moreshattered. It's a very simple mechanical watch from overseas that I was fond of. The date window looked fine and all I could see was only the crystal had shattered. I brought it to Emblers hoping to get it fixed quickly. They don't do any watch repairs in house and told me they'd have to ship it to a watch specialist to get a quote and to get it fixed. The cost of shipping even before the quote seemed high but I said yes since I was in a rush to get it fixed. It took Embler maybe 1.5 weeks before I got a quote and another 3 months before they told me it was fixed. I was calling almost every week and a half. They claimed they left a message but never did. Looking at the watch the crystal they replaced it with was nice but the date window was completely broken. When I wound it it was off center and the number didn't line up with the window anymore. I also got the watch back with the date window on a different date than when I had dropped it off, the watch was stopped when I had given it to Embler. I called Embler and he stonewalled me and claimed the watch maker had never opened it and would never do such a thing. What more he also claimed their watch maker had been working on watches longer than "you've been alive" and he worked all day on Patek Philippes and Rolexes and there's no way he'd ever break my watch. They refused to reimburse me for the damages and only offered to refund the replaced crystal. I was livid and didn't take Embler up on the offer as I was on rotating shift work working nights and was about to change Navy duty stations shortly after. I didn't want to even go back after being disrespected and gaslit. My watch is still broken and I don't have the time right now to get it fixed anymore. Don't trust this place with your watches. I don't have experience with their jewelery but I wouldn't trust them with that either. Take your watches or jewelery repair to Summerville Jewlery Repair instead, I had a great experience with them.

I had my wedding ring and band resized in this store and was blown away by the awesome service!!…read moreThese folks treated me with an abundance of kindness and patience. We discussed some heirloom pieces for a while... and I was so impressed with their thoughtfulness!! What kind people work here:). I have been all over the world and seen all sorts of businesses... but this location stood out for their excellence and professionalism... as well as their kindness and knowledge. So wonderful to see a place get it right!! Support this business when you get the chance. What a gem of a place . We will be back in the future, but I had to post a review bc I was so impressed!

I love this jewelry shop! It's nice to keep my money local instead of giving it to Kay or Jared or…read moreBlue Nile. Prices are reasonable and online with my experience elsewhere. Staff is extremely helpful yet non-intrusive. I love the variety and style here, it's not all old geezer fuddy duddy stuff, much of it has a youthful vibe while being classy too. I have been here a number of times and will continue to shop here! J.Ja

Best service and very customer oriented. Great selection of fine jewelry, watches, and custom work.read more

I was so hurt by my last experience at Barry's. My husband bought my wedding ring from here in…read more2014, which I love! So I began shopping here and bought several pieces throughout the years. I even bought my husband's wedding band for our 10th anniversary from Barry's. When I went to pick it up after being sized, I had my wedding band cleaned. Instead of giving it back to me, the lady put it in a small envelop. I found that odd. I took it out and a diamond was missing. I showed her so she asked me to give her about an hour and she would have it replaced. When I returned, the diamond was replaced. It did not last a week! I am very disappointed. I do not trust this establishment anymore.

Had my husband's ring resized. They sent it to NYC to match the border. And they offered me cash…read morefor a found ring

Donna was absolutely amazing in helping me to re-create an inherited ring into a beautiful bangle…read more Her patience and creativity was great and I highly recommend her to anyone who who wants to repurpose any sentimental jewelry.

My Grill was supposed to be 14 K instead it is 13.3 k…read morePlating was not detected but I paid for something I didn't get

I bought a 700 xoxo necklace from them paid all that money for a gold plated necklace the shit…read morewasn't even real. I took it back immediately and told them the necklace wasn't real I took it to a pawn shop to get appraised and found out it wasn't real and that I wanted a refund that the necklace had 0.00 in value. The lady at the counter was very rude refused to issue me a refund showed me a sign that said no refunds. I said y'all do that because you know your jewelry is fake and y'all are ripping people off with this gold plated stuff then charge real gold price like it's crazy how they are allowed to sale costume jewelry at such high price under fake pretense and not get shut down. I would never ever recommend buying anything from them and would never ever shop there again. I hope someone comes along and closing there business down for fraud cause that is what they are doing. Well needless to say I have a 700 necklace that has turned green now and sits in my jewelry box worthless.

My wife and I began searching a few months ago for a jeweler who could help us set a diamond that…read morehas been in my family for nearly five generations. Like many people, I grew up hearing the legendary horror stories of jewelers swapping valuable stones for fakes while owners remained blissfully unaware. Whether those stories were fact or folklore, they were definitely in the back of my mind as we started our search. We were looking for someone we could trust, someone who would treat this family heirloom with the same care and respect that we did. By pure accident, we found Jed and Nikki at Cane Bay Jewelers. Our daughter was in the store looking at a watch, and while we were waiting, we wandered in to take a look around. What followed was several weeks of conversations, meetings, and design discussions that transformed a simple jewelry project into a truly memorable experience. What made the process stand out was the personal attention. Jed routinely scheduled time specifically for us--even after normal business hours--so he could focus entirely on our vision. When I shared my concerns about letting the diamond out of my sight, he completely understood and even offered to have me join him in the workshop while he worked on the ring. That's not exactly the level of customer service you'll find at a big-box jewelry store. The end result was a stunning, one-of-a-kind custom ring that my wife absolutely loves. Quite honestly, it outshines anything we've seen in local display cases. When you choose Cane Bay Jewelers, you're working with a true family-owned business, not a corporate chain. Life happens, schedules change, and appointments occasionally needed to be adjusted, but Jed was always quick to communicate, honest about timelines, and realistic about what could and could not be done. Are they the cheapest option? No. But quality craftsmanship, personal service, and trust rarely come with bargain-bin pricing. In our experience, you truly get what you pay for. My advice: don't let a few negative reviews scare you away. If you're looking for something quick, mass-produced, and sitting in a display case waiting for you, there are plenty of big-box stores that can help. But if you're looking for a truly custom piece, exceptional craftsmanship, and customer service that makes you feel like more than just another transaction, then look no further than Cane Bay Jewelers.

Extremely unprofessional and very sassy with customers.. also, disorganized and chaoticread more

John designed my dream engagement ring!! It is a classic Emerald Cut Natural Diamond in a custom…read moremade platinum setting. It is beautiful and I couldn't imagine myself with any other ring. My fiancé went to John to design my ring. I wasn't involved in the process, but I heard great things about the service, selection, and experience! Definitely use John if you're looking for some fantastic jewelry and custom made pieces!

Brenda wanted a custom made engagement ring and John Marmo made this happen for us. He is a master…read moredesigner of fine diamond jewelry and a true gentleman. John was a pleasure to work with and is passionate about creating genuine custom unique and original diamond jewelry. We highly recommend John Marmo for one of a kind hand crafted high quality diamond jewelry.

Luxe Jewel Exchange is our place for all of our jewelry and watches. The owner, Brian, and his team…read moreare extremely helpful and professional. The store features both high end and unique pieces, estate items, etc. last purchase was a Rolex. Luxe has become our jeweler - will not go anywhere else!! Couldn't recommend more highly.