1. Kim's Refinishing & Xtra Hand Service

    1. Kim's Refinishing & Xtra Hand Service

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    Stow, OH

    Kim's Refinishing & Xtra Hand Service

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    3 months ago

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    Universal Screen Arts

    Universal Screen Arts

    2.0
    (4 reviews)

    I'm very disappointed with this company's awful customer service! I purchased an order of books…read morefrom Daedalus on October 23, 2022 for 44.10. I returned 3 of the 4 items I purchased with the following tracking number 9534613818572314494311, which states they were received on November 14. I have contacted Daedalus via email and by phone on numerous occasions regarding the status of this return but have received no answers. I just filed a complaint with the BBB and am hoping to receive my refund.

    I am grieving about the loss of Deadalus Books, Hudson Ohio. Very nice people great service. Now…read moregobbled up and regurgitated by UNIVERSAL SCREEN ARTS. I was going to send a certified Letter to the new owners but since I have been trying to get a $3.98 refund since mid August, 2018, the cost of the certified letter is more than the refund. I order by mail. When the book is no longer available, the check used to be attached to my receipt. Not this time. The telephone people are great; polite, helpful. I feel terrible for the position they have been put in, dealing with unhappy customers. First call, verified the $ owed (8/16/18) next call (8/21/18) check is to be mailed after Labor Day. I am still waiting... This is the principle, not the money. I believe NEW OWNERS are keeping refunds as long as possible to earn interest to which they are not entitled. I will not be shamed based on the pittance of the amount--I still believe in good business dealings and management. Again, I am sorry to lose Deadalus, and sincerely hope for the best for the employees. W. S.

    The Scrub Squad - Northeast Ohio

    The Scrub Squad - Northeast Ohio

    5.0
    (1 review)

    We asked Scrub Squad to do a test cleaning of our two bathrooms and kitchen. Of all the services I…read morecontacted (using Yelp projects, of course!), Dom was the quickest to respond, the quickest to schedule, and the most reasonably priced. She was efficient and was sensitive to any potential smells or allergies, asking if the cleaner she used was too strong. I stayed out of her way while she worked, however, the few times I had to get by her to get to other parts of the house, she was very conscientious and accommodating, moving any cords, buckets, etc. so I didn't trip or make a bigger mess. When she was finished, everything looked and smelled clean! Would definitely use again.

    From the owner: At The Scrub Squad, we specialize in a wide range of top-tier cleaning services tailored to your…read moreneeds. Whether it's residential, commercial, Airbnb, VRBO, or short-term rental turnovers, we've got you covered. Our expertise includes: Residential Cleaning: From move-in to move-out, we handle all areas of your home. We scrub floors, wash windows, and ensure every corner shines. Commercial Spaces: We maintain your workspace's cleanliness, providing a conducive environment for productivity. Airbnb, VRBO, and Short-Term Rentals: Quick turnovers are our specialty. We ensure your rental is spotless for the next guest. Organizing and Decluttering: We bring order to chaos, making your space functional and clutter-free. Detailed Tasks: Our services cover everything from meticulous floor cleaning to thorough window washing. Our commitment lies in attention to detail, reliability, and leaving spaces sparkling. Get in touch with The Scrub Squad for hassle-free, professional cleaning that meets your unique requirements.

    The Movers 911

    The Movers 911

    1.7
    (7 reviews)

    I used The Movers on recommendation of a friend. I could not be happier with the choice to do so…read more The care and expertise with which they handled my belongings was as if it were their own. This is a reflection of careful recruitment and management of their great staff. Not only do they bring skill and strength but also specialized equipment that reflects their professionalism. I was also impressed with the integrity with which they conducted business. By this I mean they keep their commitments and were very responsible and considerate of our time and energy. Their communication and follow through is thorough and proactive. Which I especially appreciated as it took a lot of the burden of the moving process off of my shoulders during what is already an unsettling stressful process. Finally, their professional demeanor was wonderful. Working with The Movers is like working with dear old friends that bring their A game every day. Thank you guys. You were really a blessing to us.

    HORRIBLE moving company!!! I hired this fly-by-night so…read morecalled moving company "The Movers 911" in June of 2023' to move my residence. It was a short move approximately 7 miles. Initial conversations with guy named John in "The Movers 911" office went well. He outlined the parameters and processes the company, follows and what they can, and cannot do and what they are able to do on the day of the move. Later, when the moving crew arrived at my house, I would find out most of what this John guy told me was not true. It was simply a ploy to get me to use them for my move. He had no clue what he was talking about! Then moving day came and everything got worse from there! First, the crew arrived over an hour late. Second, the company sent 4 guys when I only booked 3 (they charge per man, per hour). Once they arrived it took the very sluggish crew 15 - 20 minutes just to get out of their vehicles and introduce themselves to me at which time only one engaged with me as the team supervisor. I had to approach and introduce myself to the rest of the crew as they acted socially inept, very unprofessional! Not to mention their appearance was very disheveled and unwarranted given the task and they looked and acted like they just left the bar as opposed to showing up for work ready to present themselves to a new customer in a professional and respectful manner. Next I had to show the crew around my house to show them everything that needed moved as they acted like they didn't know what to do. Shortly after that, without even asking for permission, one of the crew members started walking around my house and taking pics with his cell phone. Within a few minutes the crew stated they were not going to move anything and they left. I immediately called "The Movers 911" office to report what had happened and state my shock and frustration at what their crew had done. I ended up speaking with the same John guy I had previously talked with several times, except now John was no longer the same guy but rather a psychopath who proceeded to verbally attack me and accuse me of not being the right kind of customer for them. I asked for his managers name and to speak with him to which he refused and stated I didn't need to know that. EXTREMELY unprofessional and overall sketchy!! Between the company lying about how they operate, trying to charge me for extra workers, showing up late, complaining about being tired from working the day before, not knowing what to do or how to do it, being sluggish and acting and appearing VERY unprofessional, and having to deal with a pathological liar running the office, there are PLENTY of reasons not to hire this company!! DO NOT WORK WITH THIS COMPANY!!!!

    Kim's Refinishing & Xtra Hand Service - furniturerepair - Updated July 2026

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