Living close to Permanent Floors Carpet One, and in need of new bedroom carpet, I thought I would…read morecheck them out. My experience was unorthodox but really enjoyable. I stopped in and worked with Shelly who seems to take care of nearly everything at the store. She was helpful, providing me with a lot of information and encouraging me to take samples home with me to see how they'd look in the rooms. I came back a few days later and placed my order. Shelly was not in at the time but called me the very next morning to process the order. When I wasn't able to speak because I was in a meeting, she texted with me to ensure that the order was placed ASAP. I ordered the carpet on a Friday and it was installed the following Wednesday. The installer was professional and patient, answering my millions of questions. I would definitely recommend Permanent Floors Carpet One and would purchase from them again without hesitation!

I work in a small home office and we needed the first floor of our carpet replaced before a big out…read moreof town client was due to visit and this work needed to be done very quickly. All was well at first. They came out right away and quoted me at $2500 and ensured that if I placed the order now they would have plenty of time to receive and install the carpet before our big visit. Once I agreed and they charged my card the down payment, I get a phone call almost a week later telling me that their distributor mis-quoted and that the new price is $3300. I was upset because I felt like this was a bait and switch since they knew I was in a bind, plus I didn't see how it was our fault that they didn't get their numbers correct. If our business misquoted our clients you better believe we would be eating that cost. However, we eventually negotiated to split the increase and he ensured me that all was well with our deadline. Two days before they are scheduled to install, four days before my deadline, they tell me that they can't get the carpet in time even though UPS offers NDA and Saturday delivery. They threw their distributor under the bus yet refused to let me contact them to see if I could get the carpet shipped direct through our UPS account. They were completely unwilling to work with me on installing another day and gave me no other options. I could tell that they didn't want to do the work due to their previous mistakes making the job less profitable for them. I understand that to a point, but as a I now have to explain to my boss why the carpet is not being replaced it's my ass on the line. Bottom Line: Shady business practices that will leave you in the lurch.

Southwest floors has been taking care of my flooring needs for 40 years. I am a remodeled and have…read moresuggested Southwest floors too my customer's. I have had very few customer complaints about Southwest Floors over the years. Any complaint I received was handled to the customer's satisfaction. I have been please with southwest floors performance.

I have always used brand name carpet cleaners and was never satisfied. I thought I'd try a local…read morecompany that had good reviews. I couldn't be more pleased. My husband was leary but told me afterwards how surprised he was. They did a FABULOUS job. I waited for several months to write this review because I wanted to see if the stains reappeared after time, as they usually do..... It's been 4 months and the stains have NOT reappeared!!! I even asked them to try and clean nail polish off my carpet and that is just as clean and no spots or stains remain. So happy to find a company that really cleans your carpet. I will recommend this company and will use them every year.

They were absolutely awesome. I had virtually no wait time…read morefrom the time I scheduled my appointment until the time I arrived. The over the phone quote was accurate. (I have used carpet cleaners before who quote something and then come out and try to triple the price. And most importantly they did a beautiful job. I have two cats and a dog, and they made my carpet look brand new. On top of it, the service professionals were so nice and respectful of my home. I will use them every year!

Highly recommend! Love my floor! From Max and Mickey in the showroom to Nick for in home…read moremeasurements to Mitch (he was great) for install, it was a wonderful experience. They were all very helpful and patient, as I kept changing my mind on which floor I wanted. I am definitely using them again.

Our sales rep Nick did a great job of helping us understand the flooring options and pricing…read moreallowing us to select the best option for our home. The installation team was on time, so kind to us and respectful of our home. They did a great job!

I went with Wild Bill's because the salesperson was knowledgeable, and I was assured the carpet…read morewould be installed within 7-10 days. The salesperson (David Finkenthal) came out to the residence and measured the areas himself to be carpeted. After waiting for 12 days, the carpet was installed; but the installers didn't have enough carpet! I have an unfinished stair and two closets without carpeting! This was two weeks ago; after numerous attempts to get the rest of my carpet installed, I was finally told that the remaining carpet was ordered and would be installed today (7/16/19). The installers came, and LEFT A NOTE ON THE DOOR instead of contacting anyone that they had arrived (I was at work, but my parents down the road were informed about the installation; this was how installation first went). So, a 7-10 day wait has turned into over 3 weeks at this point, with the majority of my complaints and calls ignored. With the amount of carpet stores in the area, you have SEVERAL better options than to go with Wild Bill's.

Buyer Beware! I am…read morecurrently in the process of trying to renovate a townhouse in Strongsville before moving from Iowa. This transaction has been a nightmare! Dave is very eager to take the $ but not to finish the job. His measurements for the carpet were incorrect. The installer I spoke to was rude even tho in no way was it my fault. He even said the job would take longer as they had to move furniture. I was incredulous! The only furniture in the home is a grandfather's clock and a table to be thrown out. I currently have partially installed carpet and no resolution in sight. Dave doesn't return emails or phone calls but he has cashed my check for $4,000. Therefore I have been forced to retain an attorney to try & get this handled.. VERY unprofessional and no customer service.

If I could give this place zero stars I would. Don't waste you time or money here. Not only is this…read moreplace a scam it's overpriced for a terrible product. The people working there are absentminded, unorganized and unprofessional. I could not give this place a worse review. My order was lost and had to go back serval times to get a refund because they could not do it correctly the first time. Avoid at all cost.

Awesome place if you want to sit around with your hands in your pocket waiting for 30 minutes. All…read morewhile a kid skates around the warehouse again and again and again. And people who work there just walk by you like you don't exist. Looking to get 8 rooms done, will just take my money to another carpet store.

Great carpet! Awesome installers. Expert assistance picking flooring and carpet for our home. If…read moreyou're looking for new flooring visit Pucher's. They're great to work with!

Pucher's Design Center performs before and after the sale…read more Months of searching for new carpeting at stores throughout the Cleveland suburbs taught us most of what we did not like for one reason or another. By the time we remembered that Pucher's was right in our town we were ready to give up. We are so very glad we went to "just one more store." Pucher's had many of the same carpet samples we had rejected elsewhere, but it also had others we had not seen. It also had Claudia, who provided a higher level of customer service, including a great capacity for listening to and understanding our pain points and offering suggestions. Her visit to our home to see the existing palette, review the paint color changes we were about to make, and to better understand our life style, was refreshing, and a very helpful game-changer. With her help we selected 1,638 square feet of carpet that hit all our important points and bought it at a competitive price. The Pucher's Carpet Installation Team was described to us as simply being the best. An easy claim but hard to believe without prior experience, so we were both skeptical and hopeful when installation day arrived. Carpet installers Tom and Dave were outstanding in every way. The installation plan was built to meet our needs for moving furniture; coordinating with our pool table experts to disassemble and reassemble our pool table on site; and maximize our comfort during the four days allocated for this installation. Tom and Dave were conspicuous experts in the use of carpet, padding, tools, skill, generosity and humor. We were amazed at the quality and speed of their transformation of our floors. Through it all they answered our sometimes-foolish questions with thoughtful answers that educated us as well as making us smile. We give Pucher's 5-stars for helping us make the best carpet selection for our needs, plus another 5-stars for having the Tom and Dave carpet installation team, whom they accurately described as "the best." Thank you, Pucher's-owner Ari Schabo, for setting such a high standard for customer care and service. It exceeded our expectations in every way. We can honestly recommend Poucher's without reservation and invite them to give prospective customers our phone number, or to bring them to our home to see the quality of their work first-hand. Respectfully, Robert and Darlene Schaefer

Place sucks . Picked carpet out Friday for a job with Dennis then Saturday call to pay and pick up…read moreand owner chad says he can't honor without confirming that Salman gave me that price. Never once said he would call to confirm only tells me "he just has to say it's sold out" so he doesn't have to honor price. These guys are gonna have fun wasting time driving to measure jobs that don't exist. Waste my time I'll do the same.

Wow! So far I'm very pleased. Going through a complete…read morerenovation in July 2017 (4 months ago) I was looking for good quality carpeting at a great price. When I walked into Truly Carpets I was a bit overwhelmed by all the carpet rolls, but when I told Dennis what I was looking for he told me about new stock coming in. It was the perfect color, texture & a great brand.... AND there was enough for both rooms. Yippee! I REALLY wish I'd had Truly Carpet install -ALL- my flooring. Unfortunately I mis-took 'Discount' as kind of shady, sub-par, or sub-contracted. Shame on me, I didn't bother to ask them if they subcontract their installs =( My loss. Hindsight, now wish I'd had them floor my entire home..... Truly installed a marvelous, high-end carpet remnants in my 2 bedrooms, but stupidly I went with Lowe's for the Pergo & the install. Ugh! Lowe's, what a HUGE nightmare!!!! I should have asked Truly to find me stock, because they had much better quality (12mm vs Lowe's 8mm Pergo stock). Truly installers arrived and did an amazing job. The biggest blessing is that the installers are part of the family, rather than subcontracted out as Lowe's does (nightmare!) The project manager was so knowledgeable, teaching me what I should have known BEFORE I'd gone shopping. My home flooring is gorgeous. When it's time to resurface my floors I'll be going back to Truly Carpet & Flooring.

Family owned Polite…read moreFriendly Helpful Educational Willing to answer lots of questions No high pressure sales

I will give store a 0 raising when I went in and I told the girl that I was only looking for…read morethe material she had someone come out and measure for us and he measured everything and gave us a bill of $12,000 when I went back and told I didn't need his installation and they were charging too much. The bill went down to 3000. I bought a quarter corner around and it was too short by the person their professional measurement measuring Person and they refuse to take it back because it was measured incorrectly.mayfield Hts store

from start to finish I had a great experience with josh and all his team. great selection at a wide…read morerange of price points, flexible on timing, great communication, and a beautiful finished product! we had our basement carpeted and the team (robin and Chris) who installed it were wonderful - efficient, kind, professional. Would definitely recommend carpet capitol to anyone who asks.

Honestly some of the best customer service I've ever had. I told them my budget and my timeline and…read morethey listened. The install couldn't have gone smoother. Overall a really good experience.