THEIR "REPAIR" RUINED MY SOFA UPHOLSTERY! DON'T GO HERE!…read more The upholstery on my sofa detaches and is machine washable. I tore it while putting it back on. I asked them sew a similar fabric on the UNDERSIDE to reinforce it and keep it from ripping more. Didn't need to be perfect, I knew the tear itself could not be sewn together but patching and stitching the underside could mitigate the damage. I came to pick it up and BOTH SIDES were covered in a fabric patch that's not even a close match! I was told that there wasn't a way to reinforce it from the underside so they just did both. Even if that were true (it's not), why did no one call me FIRST and tell me the work I requested and paid for wasn't possible? This is a very basic ask of a professional tailor, it's unbelievable they got it so wrong! This patch is so much worse than the original tear. The sofa was custom made in Japan and is a one of a kind piece. Pics of the tear and what they did to it. The pics of the denim repair is an example of what I asked them to do.

I had two expensive formal gowns cleaned at this establishment. Done within a week and the looked…read moregreat! Exactly what I was expecting.

I was desperate to get a dress of mine altered when no one else could do it and found Judiann on…read moreyelp. She replied very promptly and offered to take a look, she was confident she could do it and even offered suggestions. It came out perfect and very quickly. I would recommend her for any type of alterations, plus she's an amazing person to talk too.

Im sharing my experience with Judiann Echezabal regarding a custom dress I ordered for my prom…read more We had a written agreement that the dress would be completed before my prom in May. Unfortunately, the dress was not finished in time, and communication has now stopped, as l've been blocked after requesting a resolution. She had shipped me the dress half made- not fitting correctly and now what I originally asked for, once i messaged her she blocked me on everything. I provided my own original design for this dress and paid in full with the understanding of that deadline. At this point, I am simply asking for a fair resolution. If anyone has had similar experiences or has advice on how to proceed, I would really appreciate it. I will also be pursuing this through formal channels if needed. Please message me privately if you have any information.

Ms.Sue is the best! Her work is fantastic! She did my…read morewedding dress which I would never had trusted to anyone else! Three generations of women in my family wore it. I am the tallest of those women, so it required quite a bit of alterations. She took a little material (slipper satin 1948) from the Cathedral length train an elongated the bodice of the dress.. Also, she repaired every button,bead and matched the embroidery on the bodice to match! How she did it...i will never know. However, it looked like the dress was made that way and i never could tell how she added the length in the bodice but, it fit perfectly! Prices were unbelievably reasonable for all the work. Ms.Sue is also, sooo nice...she makes you feel right at home. If you need anything altered in Savannah...I would go see Ms.Sue!

Do NOT patronize this business! She hemmed a suit pant like a pair of jeans; then said it wasn't…read moreher. I asked her who came into her store and worked on her behalf. She asked if I thought she was lying.

Received great service, with a quick turnaround time, does amazing alterations to jeans.read more

They were fast, affordable, and kind. Strongly recommend. I needed a quick turnaround and they were…read morevery accommodating.

I chose this place because of the positive reviews, and genuinely wish I had a positive experience…read morehere. To hem two pants and the sleeves of a blazer was $115 plus tax (a bit steep there- and much higher than posted on their Facebook). The pants were $25 each and the blazer was $65. I was hopeful the quality of work warranted that price, but unfortunately that's not the case. The seamstress folded in the arms of my blazer and sewed it in like that, leaving button holes visible in the cuff, of which they kept the buttons that they removed. I had to request she sew shut the cuff button holes now mostly on the inside of my blazer at pick up and expressed it doesn't look good as I now have a thick and bulky cuff with visible stitching, and a visible button hole on the edge of the cuff. The stitches are all visible through the outside of the clothes, and the stitches themself are not neat. I'm extremely disappointed that my nice business clothes (all JCrew and in total cost over $400) now look like this and am contemplating how I'm supposed to show up to work with a visibly horribly altered suit. As a positive, they got the work done way faster than requested (almost 2 weeks) or communicated; although, I'd rather they'd have taken their time and done a better job.

The women owners are wonderful! So pleasant and…read moreprofessional. They Did a fantastic job tailoring my jeans! Wish I knew about them for all the years I've lived here but so happy I found them Now! Thank you!

Came in to purchase a suit for my wedding. It ended up being shipped to my address, and a few weeks…read morelater I went in to have it fitted. It was during prom time when I went to pick it up, so the place was very busy, and the tailors were unavailable to help me. Pete, the manager, who was clearly busy himself, took time from his manager duties to assist me with the fitting, and giving valuable advice on what accessories would be appropriate and match. Pete made my experience at MW enjoyable, and everyone commented nicely on my look. Thanks Pete!

If I could give a zero or lower, I would!! Drove from Florida to meet my son who drove from SC for…read morea scheduled appointment. The male associate was clueless on how to retrieve the reservation and his customer service was beyond ridiculous! After another associate assisted him, he was still clueless. My son explained what he wanted for his wedding suit as he had already viewed on Men's Wearhouse's site! I asked for the manager since we were getting no where. The manager came out and stated the only suits they had the "rent" were on the counter!! Now we were there to buy a suit for my son and husband for the wedding! Not rent as they evidently assumed!!!! Never once was he asked anything passed the slap on the counter as to which suit he'd like from the laminated junky sheet of cookie cutter suits!!! This place is unprofessional and uneducated! Needless to say we found amazing suits elsewhere with professional service and quality suits!!!

My daughter's wedding dress was altered here, more than once, She kept losing weight. They also put…read morecrinolines together to have green crinoline under her dress. Adrienne was fabulous. Easy to work with, so very nice, professional, and an outstanding seamstress!

Loved visiting Stitch for the alteration of my wedding dress. It fit just perfectly! Everyone is so…read morefriendly, and I actually looked forward to the fittings. Also had a last minute emergency with my husbands uniform, and they helped us no problem! Highly recommend them for any job.

She goes out of her way to help you- great lady and a great job- been there a long time, that…read morespeaks to a lot of satisfied customers

Great work by Diana's alterations. 4 days before my daughter left for college, I turned in material…read morefor a bedshirt for her dorm. Was told probably will not have it complete by then. She was backed up with school starting and all the request for skirts / shirts. I received a call on Thursday to let me know, the bedskirt was ready! Thank you so much!

Would give a ZERO if possible. Incompetent and rude. The the garments were dark in color, why…read morewould you use a light pale blue thread for the stitch? The hem was supposed to be a "blind hem." I guess she was hoping that anyone that might look at the skirt would be blind because the hem sticks out like a neon light. Would NOT redo hem or refund money; beware as she requires prepayment for services; probably because most people are unsatisfied and want their money back!

I have been a customer for over 10 years and have always experienced great service. However, my…read moremost recent visit left me completely disappointed. I took 2 pairs of pants to be hemmed. One pair was done to my satisfaction. The other pair was not. In fact, the seamstress only hemmed one leg of the pants. I brought this to her attention. I asked if she could fix the pants. The seamstress stated, "Nothing wrong. The pants are fine." I put the pants on and pointed out that one leg was correct and other was far beyond my toes. She said, "I'm sorry. What do you want me to do?" Considering that I have been a customer for over 10 years, I asked if she would hem the other leg. She refused. I tried to reason with her but she was unwilling to fix the error. I will not be patronizing A Straight Stitch again. This is very disappointing as I have received good service over the years.