Mission Hills Health Care is not closed. They had a name change to: Hillcrest Heights Healthcare…read more Two friends have been at this facility and got wonderful care.

From the owner: Skilled nursing; long term care; rehabilitaive services including physical, occupational, and…read morespeech therapy; activities; dietary interventions

My mother had a very bad fall and could no longer take care of herself. I had to find a place…read morequickly. My mother was on a wait list for a place but she wasn't ready to go when an opening came up and unfortunately there was not an opening now that she was ready. I called Senior Care Authority and Harp answered my call. She was an angel. She quickly gathered a list of potential care-homes for me to look at in the price range I could afford and I was able to do some phone interviews and I toured three of the houses. Harp toured the house I was most interested in with me. It was a new care-home opening up. I was able to pick the room I wanted for my mother and she was able to get a private room. There are only 6 residents so I know my mother isn't lost in a large facility. The house is beautiful and they keep it spotless. Visiting hours are very reasonable. They keep a good schedule for the residents and they have hospice available. The food they serve is very good. Harp came to the post Acute Care facility my mother was in after the hospital released her from their care. She helped me with all of my paperwork and coordinating the release date from Post Acute Care. She came to the house and checked on us the day I moved my mother in which was really sweet. This was a situation I wouldn't wish on anyone. It's scary and emotional and so stressful. Once Medicare says "no more care" you have to take your family member out of the facility or pay out of pocket. You want to do the right thing. If you can't take care of your parents for whatever reason in your own home or their home, you want to find the right situation for them and be able to afford it. There's so many horror stories out there. I can't recommend Harp at Senior Care Authority highly enough for helping me make it through the whole event and getting me through to the other side. Getting help from someone that knows what she's doing was the best decision I made. Thank you Harp!!!!!

We were looking for a location for our 90 year old mom to move into and we were lucky to find The…read moreEuropean Christian Home in Bellflower , California. The private home is run by Thomas and Lisa Trice and the timing of finding this home was perfect. Mom has been living there a little over a year, moving in just before the COVID-19 Pandemic really escalated. PERFECT TIMING. We were able to move mom's bedroom furniture into her private bedroom to give it a homey atmosphere as well as hang pictures and other family heirlooms on the walls. The entire staff is always attentive and respectful and the home is always clean and tidy. Sarah, Percy, Teru and Paul are the wonderful caregivers and Ester prepares all their meals, truly Angels on Earth. Our family is blessed to have mom in this truly loving environment and highly recommend this HOME to anyone interested.

I cannot say enough good things about the case manager (Aurora Galicia) who helped care for my…read moremother during her stay at the SNF (Kearney Mesa Convalescence). From the very beginning, Aurora was compassionate, responsible, patient, and incredibly attentive to every detail of my mother's care and recovery plan. What stood out most was how helpful and proactive she was. She always took the time to explain options clearly, answer our questions, and make sure our family felt informed and supported during a stressful time. She never made us feel rushed and consistently went above and beyond to advocate for what was best for my mother. Her communication was excellent, and it was obvious that she genuinely cared about the well-being of the patients and their families. Having someone so organized, knowledgeable, and kind made a huge difference in our experience. I'm truly grateful for her professionalism, empathy, and dedication. She brought comfort and peace of mind to our family when we needed it most. Thank you for treating my mother with such dignity, care, and respect.

Staff is amazing and the facility is immaculate. They took very good care of my dad. Thank youread more

Literally left my family member in her soiled bed for over 3 hours. If I could leave no stars I…read morewould. Front desk staff seemed annoyed to have to deal with visitors and the place felt old, understaffed, and depressing.

They are service is ok not the best, they don't have enough workers to meet their patients and they…read moreare very under staffed making their patients very unhappy. They have one person trying to change a comatose patient by themselves which is very difficult. You ring your bell for service and it takes them almost 20 to 30 minutes to respond to your call, due to under staffed. You only have one shower a week, the food is ok some of the time.Me myself I would not recommend anyone to this place, it's not all what they claim it to be in their recommendations,or appetizer it to be but it better than having no where to go I will give it a 3 star rating.

The weakest link at this facility is getting the pharmacy to deliver meds in a timely manner. I…read morecame on a Sunday afternoon and was unable to get pain meds til next day Same with all my meds as several meds, including cardiac meds were not refilled until 2-4 days after they ran out My initial placement was right near the nurses station and was so noisy. When I asked to transfer to another facility, the administrator Dina, came to see me and moved me to another room that was much quieter. I had 2 obnoxious roommates after my first one died and Dina again worked it out to my current roommate who is working out well. Do not send things to the laundry as I lost a dress before realizing this is par for the course The staff was very kind and pleasant including when dealing with truly abusive and combative patients. This facility is the only one I have ever been to so I have no comparison. PT & OT were great. I greatly underage time I would need to recover from extensive back surgery. I'm currently set to leave in 2 weeks which is 14 weeks after coming here. One of the social workers was very helpful with discharge planning but the one usually here seemed distracted and did not follow up on homecare after several requests. I found the food to be decent but was unable to meet with the nutritionist after the first to change my original diet. So the same breakfast I had Requested the first week stayed making it feel like the movie ground hog day. I have nothing else to compare this with but overall I was pleasantly impressed with m

Con: Abuse to individuals!!! Screaming at patients…read moreto "shut up!" Morning team aware of overnights complaints Food not fit for consumption Obviously don't chart ADA: D If your family is here, I beg you to check on them daily! Question there care, food, and daily routine. Patients in a daze wheeling themselves around at 10pm at night! A woman in I'm a paraplegic individual and was sent here for rehab after a stint in the hospital. I was checked in around 4-5pm and signed myself out the next morning! I spoke with Maricella, one of the staff with Hillcrest Heights. I explained my grievances and she was apologetic for what occurred. I cannot recommend this care facility for obvious reasons. I am filling a report with Adult Protective Services.

I received in home Physical Therapy from GrandCare twice this year…read more I was fortunate that Melissa came both times. I had been receiving pre-hab PT at a facility before my surgeries. I could see right away that she knew her stuff. She was on time, professional, showing patience and empathy. I would highly recommend GrandCare and count yourself lucky if you get Melissa. A. Montgomery-Cypress, CA

Devon was an amazing P/T therapist if you can request him I highly recommend. I was able to go from…read morewheelchair to being able to walk in 60 days

The staff on administration and the director and staff on the 4th floor are the bomb i just can't…read morepraise them enough like Dallion and Lindsay are the bomb

This place should be condemned. My sister was sent there after having her hip replaced…read more Stunk horrible, dirty,made her feel nauseated. They put her in a broken wheelchair and left her there for over 2 hours. She got transported by ambulance from the hospital They tried putting her in a room with a woman the acted like a 2 year old tantrum. Littererally tore up the room. My sis has bad PTSD to start out with on top of being in horrible pain. They tried a 2nd time to put her in the room. The female lady had her phone out and video's her invading her privacy. My sis needless to say did not feel safe staying. She called family for an immediate pick up. Once we got there to pick her up. The staff would not allow us to take the broken wheelchair to load her in the car. We had to pick her up and carry her. This was both dangerous and painful for my sister. I can not tell you how horrible I felt for the human beings that were there for help.

Honesty. When doing start of care, a provider called their office to ask a question. Someone, not…read moreidentified or at all sounding like an administrator or at all professional, claimed that they would not provide services according to doctor's office order. Duties would be brief, limited, then end despite orders from the physician. The provider then left, claiming to be not aware or informed but unable to "staff".

We had a stellar nurse in charge of my mom's care, but the week that she was gone (for a legitimate…read morepersonal reason) was not pretty. We got a nurse that didn't have her act together nearly as well as our regular one. Keeping my mom comfortable during that week was an ordeal. This makes me wonder what quality of care you'd get from this hospice if you don't get the stellar nurse we got. On the bright side, I appreciated the several energetic young LVNs we had, as well as the fact that whoever answered the phone sounded eager to help.

I had an amazing experience with HealingHaven Home Healthcare! The nurses and therapists were…read moreprofessional, kind, and truly cared about my mom's recovery. They always took the time to explain everything clearly and made sure I felt comfortable and supported. Communication with the office was smooth, and they responded quickly whenever I had a question. I highly recommend HealingHaven to anyone needing compassionate, high-quality home health care. They really treat you like family and go above and beyond to help you heal at home.

Starting home health care for my mom for the first time was overwhelming and honestly pretty…read morestressful. We didn't know what to expect or where to even begin. From our very first conversation, HealingHaven Home Healthcare made everything feel manageable and clear. They took the time to walk us through the entire process, answered every question we had, and truly listened to our concerns. Instead of feeling rushed or confused, we felt supported and reassured every step of the way. Their compassion and patience meant so much to our family during a time that could have easily felt chaotic. Knowing my mom was in caring, professional hands gave us real peace of mind. I'm incredibly grateful for the team at HealingHaven and would highly recommend them to any family going through this for the first time.