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    Kineke Stephen MD

    5.0 (1 review)

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    2 months ago

    best Doctor we've had in many years. Unlike most doctors, he actually cares about his patients.

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    Upstate Dermatology

    Upstate Dermatology

    1.5
    (31 reviews)
    0.6 mi

    I usually have a good experience when I come here but had a particularly stressful and upsetting…read moreexperience today. I have been in a lot of pain with Cystic acne that is making the entire right side of my face swell. I went in to check in with the receptionist and she was extremely condescending and rude. This was an emergency appointment and I was really lucky to be able to take a cancellation. She proceeded to lecture me because I hadn't called earlier with my new insurance and said I would be held up from being able to go in and see someone. She then told me I would need to pay a $75 copay which I was also not told. I understand I should have called beforehand with my insurance but it was not something in the front of my mind seeing as I am rarely ever at the dermatologist office and today was an emergency visit. She then says "no one needs to tell you anything. You should know your own insurance." I have been in pain all day waiting for my 4 pm appointment with a swollen face. I'm standing in front of this miserable lady trying not to cry and she says she can't bill me or help me. I completely get it's my responsibility to know my insurance but the cold and unkind manner in which I was treated while it's quite obvious I'm in a ton of pain was just so upsetting. I still have three stars because the dermatologists are always so great. But this receptionist has got me so upset. How hard is it to just be kind? If you're not a people person. DONT WORK IN HEALTH CARE!!!!!

    Worst experience with making an appointment. Long wait time on hold with loud feedback…read more Appointment setter bad attitude.

    Kineke Stephen MD - familydr - Updated June 2026

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