I had a problem with my dryer not spinning. The problem was diagnosed very quickly. The service…read morewas friendly and honest. Absolutely would use again. There was some drama that I was not aware of when trying to order the replacement part. I deducted one star because I was not informed while this was happening, and was left to think that I had been forgotten, when I clearly wasn't. All in all, my dryer came back to life for half the price of a new one.

Vialli the gentleman who repaired my dryer, was very good, helpful, and responsive…read more He made a good diagnosis and explained the issue to me. He did not have the parts. Due to my work schedule, he agreed to visit me on Saturday morning to complete repairs.

We did a kitchen reno about 3 years ago and bought all our appliance from Universal. Tyler (at the…read moretime) was superb and genuine in his follow-through. 5 Stars! Lynne has also been great! The only issue has been our experience with our Kitchen Aid induction cooktop. Thinking of buying one...? Please don't! Our 3-year old cooktop started beeping and shutting down. The Extended Warranty covered the part and after two tries the service contractor called Whirlpool (the granddaddy of all appliance companies!). They said the "part was no longer available!" They meant the Induction top board not the ubiquitous control board. As a result our Induction top/ stove is no longer reparable and is basically junkable! So we are looking to replace a 3 yo stove! So UA gets 5 stars, but Kitchen Aid gets 0! How to compute the review?

Bought a multi function microwave/convection oven, paid $+++ for delivery, because I was not…read moreconfident to drive to their warehouse in Ottawa (store pickup was apparently impossible). The appliance was delivered at 5.30am by a very intimidating man who refused to unpack it or lift it onto the kitchen counter. I am a 60+ year old woman and was alone in the house. His parting comment was thar he expected a positive review of the service. Universal Appliance was totally disinterested in my experience. 5.30am was dark (it was Winter), obviously, I was still in bed, clearly not expecting a delivery. I struggled to lift the appliance and had to ask a neighbour for help. Universal Appliance had said that instillation was covered by the additional cost but were dismissive of my experience. The experience was, quite frankly both disturbing and threatening. I have bought an Aga stove and the Sharp multi function microwave from this company. I will never patronize them again.

Our oven stopped working after a power outage during a long weekend. Independent Appliance Service…read morewas listed on Yelp, so I reached out. They were quick, responsive and easy to communicate with. Our oven was repaired quickly and efficiently. Steve, the person we dealt with, was kind, patient and nice. The whole process was quick and painless. If our appliances break again, I'll be calling Independent Appliance Service again if we have issues.

Yesterday evening, our natural gas oven quit working in the middle of preparing dinner. After…read moretrying to get it working ourselves, we were directed to Independent Appliance Service. By late this morning, Stephen arrived and had the oven working again by noon. Excellent, professional, friendly service at a reasonable price.

Mike is the ONLY person we call for our appliances, he is meticulous, extremely knowledgeable, and…read moreworks hard to find solutions that don't always entail buying new. Mike is professional and a great communicator. We have been using his services for many years now for all of our appliances, including our washer, dryer, fridge and stove.

I called Mike on Jan 5th 2026 re my lg washer. He had to hunt down the part and go out of his way…read moreto get it. He arrived today (Jan7th, 2026). He's a friendly guy, easy to talk to, answered all my question. I had called an other larger company, but had an uneasy feeling when my call went through a call centre, and the price seemed high. Mikes prices are fair, and he answers his calls. To sum it up, he offered prompt courteous service. It's nice to get someone local. I would recommend Mike Cloutier & would call him again for repairs.

Rony and his team were awesome! They are quick to response and consulted what is wrong with our…read moredryer and checked it out and right away fixed for us. So impressed with their work and how well they responded to the customer. Indeed Honest guys

My dishwasher was not draining properly. Rony came within 24 hrs to look at the machine and advised…read moreme that the drain pump was malfunctioning. His cost of repair was very reasonable and he was able to repair my dishwasher saving me money on purchasing a new machine. Would highly recommend Rony and will use his services if ever needed in the future!

After a nightmare experience with the outlet store where I bought a Kenmore refrigerator less than…read morefive years ago, I called Ottawa Refrigerator Repair for a second opinion. Whereas the outlet store said the part would be on order for months, the repairman from ORR fixed a small leak the day after I called on his first and only visit. They saved us hundreds of dollars and the feeling of wastefulness that comes from replacing an appliance that is practically new. The man was friendly when he visited, transparent about the cost and what he was doing, and honest about the likelihood that it might happen again. Even if the fridge broke every two years I would rather support these guys than buy a new one every five. And it would probably be cheaper.

Nice people but not a good experience. Spent very little time diagnosing problem (3 min.),…read moreconcluded a motherboard and fan problem and said to call the manufacturer for a warranty. Pulled out the unit without sliders so scratched the floor, then let my pet escape when opening door. Later learned there was no recall or warranty, and the very expensive motherboard had no problem at all. Just not professional.

Always great service. Used Mr. Lee for our refrigerator and former washing machine. Everything…read moreworked perfectly since.

We've used Mr. Lee twice. Happy with his service…read more It's nice to find a good service provider!

This appliance repair is just perfect. Honest, easy to deal with, quick response. I have been…read morecalling him for many years and he always provide and estimate and professionally repairs once customer approved the cost.