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King Cole Pools & Spas

5.0 (2 reviews)
Closed • 9:30 am - 7:00 pm
Updated 2 weeks ago

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13 years ago

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7 years ago

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Pool City - Greensburg

Pool City - Greensburg

(2 reviews)

Bought our new pool liner 3 mounts ago & they have not installed it yet…read more They have put us off 3 times now. The Installer David Shaddix Needs to find a new way to make a living. The worst person to deal with. Trust me find another installer. Very dissatisfy with Pool City & their installer. Dave Grimm Dissatisfied Customer.

Terrible, just terrible. When we were buying the messed up the math as far as costs go…read more Afterwords, we had trouble getting information because they wrote our phone numbers down wrong as well. The process from buying to installation was a huge pain. The pool company, the delivery service, and the installers are all different companies. Companies I had to coordinate. Once digging costs were factored in (~$1,300), we spent over $9,000 dollars (not including the additional steps we had to do, like bond the pool and run electricity for the pump). A full store-to-set-up experience would be better, where Pool city coordinates and has all that work completed (at additional cost, I'm not unreasonable) would be better. After that, installation happened almost a month after originally planned. I understand weather is an issue, but when they finally did install we had only a few hours notice. If my wife had not been home that day we would have been bumped. Ridiculous. To be given at least a planned date would have been far more acceptable. Oh, and don't think for a moment installation includes the ladder. The instructions are terrible, and it floats even with nearly TWICE the recommended amount of sand. Not to mention they don't know their products and can't answer questions over the phone (assuming they answer). The equipment is all from different companies, and while are manuals for each, for almost $8,000 a set of maintenance steps would have been appreciated. Instead, I got a 1 minute run through of the equipment (which I do appreciate getting that much), and a suggestion to youtube the rest. Certainly they could put together a page or two of paper giving weekly, monthly, and seasonal maintenance steps. The ladder/stair design is terrible; it floats out of position, the shelf for sand is too small, and the struts that hold the ladder to the stairs are very difficult to install. Run away, would leave zero stars if I could

King Cole Pools & Spas - hottubandpool - Updated June 2026

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