I wanted to buy a Certified Pre-Owned (CPO) 4Runner. I live in the greater Boise, ID, area and was…read morenot able to find what I wanted: blue exterior and beige interior. I found what I wanted, a 2023 Premium 4Runner in my preferred colors. The car was priced competitively and only had 30K miles. However, the car was at Mountain States Toyota (MST) in Denver. I read the reviews of MST, which are overwhelmingly positive. A sales agent named Jake was mentioned a few times. I called and spoke to Jake. He was very appreciative that I sought him out. The price was fixed; I needed him to help me inspect the car prior to deciding whether to purchase it. Jake told me that prior to going into sales, he had been an auto mechanic for fifteen years. He volunteered to do a FaceTime inspection for me, as well as a remote test drive. That sounded like a good idea. We met over FaceTime and he took me through the inspection. He even showed me the brake lining, the suspension, the undercarriage, the differential, the oil pan, and the engine. He reassured me that everything looked great. When I asked if there were any exterior blemishes, he said that the car looked great. The next day, I was ready to buy the car. Jake informed me that there was a person enroute to look at it, and that person had priority. I understood. Later, he called to tell me that, unfortunately, the car was being purchased. I told him that I understood and thanked him for his time and effort. A little while after that, he texted me that the deal fell through and to contact him immediately. I did and he said that the car was essentially mine. I thanked him. He said that his sales manager, Patrick, would send me a link to put down a deposit to reserve the car. At one point, Jake suggested wiring the total cost of the vehicle as a deposit. I balked at that. Up until this point there had been no pressure on me to move forward. Once it came time to reserve the vehicle, I started to feel pressure. Maybe it was necessary, maybe not. However, as I was waiting for the deposit link, Patrick then informed me that, as he was going to retrieve the keys to the vehicle in order to take it off the market, someone else came in and was taking the car for a test drive. Again, I was told that this customer had priority over me. I began to feel some frustration. Patrick then texted to say that the customer moved on and the vehicle was now mine to reserve. I did end up sending a reasonable deposit to the dealership. I made last minute arrangements to fly out the Saturday after the Thursday afternoon when we were initializing the purchase so I could complete the paper work, intending to drive the car back home. When I arrived at the dealership, Jake took me out to get my first in-person look at the car. To my dismay, I immediately noticed a significant scrape, about 6 inches long, at the bottom of the driver's side door. There were a few other small scratches, but nothing major. The interior looked very nice. At first Jake told me that he had not noticed the scrape. Later, he said that, on the MST lot, this kind of damage was not considered significant. So, which was it, he had not noticed it or he noticed it and decided it was not significant? It was at this point that I felt misled by Jake. Jake had the car buffed out by his technicians, and, to be fair, it did look better than before, though still noticeable. When I again expressed my disappointment at the scrape not being disclosed before I flew down, Jake left, ostensibly to ask Patrick if there was anything they could do to make it right. Next thing I know, Patrick is there to seal the deal. Standard car buying experience: sales agent passes the customer off to the sales manager. They threw in a cargo net and cargo security cover, which I appreciated. Ultimately, I liked the car and the price, and completed the purchase. My advice to Jake is that he be completely transparent about the vehicle up front and let the customer decide what's important. My otherwise good experience was somewhat tainted discovering the scrape upon arrival.

Mountain States Toyota has always treated me well. They provide quality service at a reasonable…read moreprices. I keep choosing Mountain States over local mechanics because they know their product the best and the prices haven't seemed to be much better anywhere else (other than the big chains which I would not trust to do much besides an oil change, even that can be a little scary). Go talk to Romny at Mountain States, he'll take good care of you.

The level of service was actually surprising. Everyone I spoke with there were super friendly and…read moreattentive and seemed to love working there

We brought our Jeep Wrangler to Larry Miller Jeep after it failed Colorado emissions testing…read more Colorado Air Care clearly identified the issue and even referenced a service bulletin that explains both the cause and the resolution. Despite that, after 10 days in the service department, the issue is still not resolved. Even more frustrating has been the lack of communication. I have called multiple times for updates and received no responses. At this point, the experience feels less like a delay and more like indifference. It brings to mind the Seinfeld quote, "We don't care, and it shows." Unfortunately, that sums up how this service department operates. This has been a disappointing experience from start to finish, and I would not recommend Larry Miller Jeep's service department based on our experience.

I found a great vehicle online, the next day I was test driving it on my lunch break and the…read morefollowing day I was purchasing! Caynan has been so helpful answering all of my questions and helping me over the phone as it's been difficult with my schedule to meet in person. He made this transaction super easy and seamless and made me feel confident in my purchase! Thank you so much, Caynan! Miguel was also super helpful with the financing portion and got me where I wanted to be!

I would highly recommend speaking with Marisol Sanchez, she's a remarkable saleswomen. She helped…read moreme & my father purchase a 2017 Hyundai Elantra when we walked in without an appointment, though the car did have an issue with the crankshaft the second day of owning it; she assisted me & my father with getting it fixed up! She's incredible at making the long process of buying a car super fun & is extremely informative when a question was asked. She was extremely kind & is bilingual so she can assist her Spanish speaking clients. Thank you Marisol!

Hands down, without a doubt, the best car buying experience ever! Just found my elderly mom the…read moreperfect car for her. Dani and the entire office went above and beyond to make the experience extremely easy. Highly recommend & Dani, thank you from the bottom of our hearts. You were an angel!

10/10 - Everything about this experience was great! Would absolutely recommend! Everyone was so…read morekind, and helpful and didn't give me any BS. It was the best experience buying a car.

Talia was amazing. I had such a wonderful experience with her! She was quick to answer my questions…read moreand responded quickly to calls and text messages. Great service! Highly recommended if you're looking for your next vehicle. Ask for Talia!

Great Experience! I personally never heard of this place…read moreuntil I walked in the lot. I found the exact vehicle I have been looking for for years. The place is so unbelievably clean. If you're looking for a unique ride for your next vehicle start here. Save your time going elsewhere. Gabe and Stefan were absolutely fantastic! I'll recommend anyone I know to buy their vehicles here.

We came back from West Virginia to buy a second car from Mark McCoy. Ask for him by name. He is a…read moredelight to work with. He is professional , knowledgeable and made our car buying experience enjoyable and pleasant.

I recently bought a car here, about a month ago. 1. I had an…read moreappointment with my salesman to go in and look at and test drive the car I wanted to buy . my appointment was verified through there system. so I go and he had the day off. weird right? but all in all not a big deal. 2. I bought a 2020 Altima and after a week or two the whole front bumper cover was coming off . now in fairness some bolts could've vibrated off leaving only plastic clips holding it on and a speed bump or maybe a pothole or even dip while I was driving might have broken some clips. Now enterprise brags about their inspections on their vehicles. I feel that this should have been discovered during an inspection. this was serious and could've been worse , I went and bought the bolts and clips and re-attached the plastic bumper cover. I figured that some of this could've been partly to circumstances that they couldn't control. 3. I started having problems with the battery don't forget that I've only had this car for a couple weeks. after several days of emailing my salesperson he got back to me and offered to get me a new battery from Firestone, also important to know I've now started missing work because the 2020 Nissan I just bought won't start. So I take the battery out and go to Firestone . I was told all I needed was the vin and the battery of course that wasn't the case. come to find out I need someone else who has a credit card and I'm told that he is always super busy and that it could take 4 to 6 hours before a return call. yes I know my emergency isn't necessarily yours I get it but I tell you I never once have felt like this was any kind of a partnership, the whole experience with enterprise made me feel like I should be honored by their willingness to sell lowly me their car. none of these things alone would have prompted me to warn you about this kinda crappy experience. maybe not even all of them together. What I do take exception to is the slow and unconcerned responses to my emails for help with these issues and the missing of work . a few asides. I email because I'm a bit hard of hearing. Also they give a 1 year 12 thousand mile warranty and I bought a 48 thousand mile warranty, and I know batteries are a wear item.

Got my first car from here in June 2025 and I got a nearly brand new vehicle with a warranty that…read moregets me where I need to go with confidence, Being a new owner of a vehicle is nerve wracking and these guys set me up for success thanks to everyone here and Isaiah sales man

The intros, punctuality, communication, clarity of the potential products they're selling, customer…read moreservice pre/during/after the sale..the big screen in the lobby I waited an hr for, was nice I guess. Didn't go there to watch TV tho. This conglomerate sadly embodies what "Big Automotive" has become. What these clowns should be saying is: "We don't haggle with customers"..NOT "we don't haggle over pricing" Do they just buy these vehicles at just 1 set hard price. 2 days after rolled off lot, engine lite on, which brings up "How did it pass emissions?" Flat tire w old stripped lugs. Hope that tire you swapped out works well for someone. You couldn't pay me to find a compliment here

We purchased a vehicle from CarMax and our salesman was awesome…read more The integrity of the service department is where we had issues. We ran into a TPS issue the day after we took the car home. We took it back a couple occasions. It would be reset for a day or 2 and we would wait to get scheduled again for the problem. Eventually, we were told that they couldn't get it fixed and we needed to take the Car to Volkswagen for the repair. We were told we needed to pay for this out of pocket. Needless to say we never took it due to the time it takes and being without a vehicle. A year has gone by and come to find out there isn't even sensors in the tires. When purchasing your vehicle make sure that service area does what is promised. How they could not have known there wasn't sensors is beyond me and frustrating to say the least.

THANKS FOR ROBBING ME CARMAX. I would leave no stars if I could. I went in there almost in tears…read morebecause my engine blew and I had to pay 4 grand to fix it even though it was covered under my "maxcare" warranty. Nobody even let me finish speaking. The old lady (I believe her name is Donna) in the service department was the most rude out of anyone. I absolutely regret buying my car here and would never recommend this terrible place to anyone. They could improve by NOT being a separate entity from their warranties that THEY SELL and by not hiring rude impatient people in customer service roles. THANKS FOR ROBBING ME CARMAX.