1. Autonation Chevrolet North

    1. Autonation Chevrolet North

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    Denver, CO

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    Autonation Chevrolet North

    1.9 (330 reviews)
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    Robbie R.

    Super easy, quick sell of my 2015 BMW 528i. Cole was efficient, didn't hassle me and made me feel welcome and at ease. I would definitely recommend Fair price, check same day!

    Krisztiàn S.

    These guys are an embarrassment to the automotive industry and the worst dealership I have ever had an experience with. Tried to call the GM about my previous review, he never reached out. Instead I got a message from a confused used car manager asking me what questions I had about a car. I called back 2 times, waited a full week and never heard anything back from either. Solidified to me how unprofessional and how much of a joke this place is from the top to the bottom. Run from this place to any other dealership. My wife bought a 2006 Honda pilot. It seemed really nice until I got a chance to look it over the next day after work. -RIGHT FRONT WHEEL WAS MISSING A LUGNUT and WAS NOT TORQUED DOWN!!! My wife drove home on the highway, thankfully nothing happened to her. - air intake hose torn in half by passing the air filter -transmission fluid black and hasn't been changed in who knows how long - brake fluid was original and had algae in it -oil drain plug was not the correct plug and seized in the oil pan and tightened so tight that the tech rounded the plug putting it in. So the first oil change I had to replace the oil pan. I have the inspection the tech pencil whipped and everything was marked green, so not only did the tech not take care of the car safety wise he didn't ever check the car over before he let it leave the shop.

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    1 month ago

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    Caroline D.

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    1 year ago

    Dishonest and lacking integrity. Took my money & failed to keep promises. Sold a car I'd paid for to another buyer!

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    Page 1 of 9

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    Review Highlights - Autonation Chevrolet North

    I'm surprised by the negative comments -we had the best car buying experience ever here.

    Mentioned in 4 reviews

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    Mountain States Toyota - Dog

    Mountain States Toyota

    (605 reviews)

    Recently purchased a new TRD ForeRunner but was unable to pair phone to vehicle at time of…read morepurchase. Returned to dealership several times with no success on pairing issue. UNTIL I was fortunate enough to meet Joseph Ramirez. Absolutely outstanding young man whose perseverance and in depth knowledge was instrumental in clearing up the issue!!!! Cannot thank him enough and Mountain States Toyota is lucky to have him on their staff. Wish he had been my salesman, thank you again Joseph 'Joey' Ramirez!!!!!

    I wanted to buy a Certified Pre-Owned (CPO) 4Runner. I live in the greater Boise, ID, area and was…read morenot able to find what I wanted: blue exterior and beige interior. I found what I wanted, a 2023 Premium 4Runner in my preferred colors. The car was priced competitively and only had 30K miles. However, the car was at Mountain States Toyota (MST) in Denver. I read the reviews of MST, which are overwhelmingly positive. A sales agent named Jake was mentioned a few times. I called and spoke to Jake. He was very appreciative that I sought him out. The price was fixed; I needed him to help me inspect the car prior to deciding whether to purchase it. Jake told me that prior to going into sales, he had been an auto mechanic for fifteen years. He volunteered to do a FaceTime inspection for me, as well as a remote test drive. That sounded like a good idea. We met over FaceTime and he took me through the inspection. He even showed me the brake lining, the suspension, the undercarriage, the differential, the oil pan, and the engine. He reassured me that everything looked great. When I asked if there were any exterior blemishes, he said that the car looked great. The next day, I was ready to buy the car. Jake informed me that there was a person enroute to look at it, and that person had priority. I understood. Later, he called to tell me that, unfortunately, the car was being purchased. I told him that I understood and thanked him for his time and effort. A little while after that, he texted me that the deal fell through and to contact him immediately. I did and he said that the car was essentially mine. I thanked him. He said that his sales manager, Patrick, would send me a link to put down a deposit to reserve the car. At one point, Jake suggested wiring the total cost of the vehicle as a deposit. I balked at that. Up until this point there had been no pressure on me to move forward. Once it came time to reserve the vehicle, I started to feel pressure. Maybe it was necessary, maybe not. However, as I was waiting for the deposit link, Patrick then informed me that, as he was going to retrieve the keys to the vehicle in order to take it off the market, someone else came in and was taking the car for a test drive. Again, I was told that this customer had priority over me. I began to feel some frustration. Patrick then texted to say that the customer moved on and the vehicle was now mine to reserve. I did end up sending a reasonable deposit to the dealership. I made last minute arrangements to fly out the Saturday after the Thursday afternoon when we were initializing the purchase so I could complete the paper work, intending to drive the car back home. When I arrived at the dealership, Jake took me out to get my first in-person look at the car. To my dismay, I immediately noticed a significant scrape, about 6 inches long, at the bottom of the driver's side door. There were a few other small scratches, but nothing major. The interior looked very nice. At first Jake told me that he had not noticed the scrape. Later, he said that, on the MST lot, this kind of damage was not considered significant. So, which was it, he had not noticed it or he noticed it and decided it was not significant? It was at this point that I felt misled by Jake. Jake had the car buffed out by his technicians, and, to be fair, it did look better than before, though still noticeable. When I again expressed my disappointment at the scrape not being disclosed before I flew down, Jake left, ostensibly to ask Patrick if there was anything they could do to make it right. Next thing I know, Patrick is there to seal the deal. Standard car buying experience: sales agent passes the customer off to the sales manager. They threw in a cargo net and cargo security cover, which I appreciated. Ultimately, I liked the car and the price, and completed the purchase. My advice to Jake is that he be completely transparent about the vehicle up front and let the customer decide what's important. My otherwise good experience was somewhat tainted discovering the scrape upon arrival.

    Larry H. Miller Chrysler Dodge Jeep Ram 104th - Car seats

    Larry H. Miller Chrysler Dodge Jeep Ram 104th

    (389 reviews)

    The level of service was actually surprising. Everyone I spoke with there were super friendly and…read moreattentive and seemed to love working there

    This review is for the service department. It truly blows my mind that this place operates as a…read more"business." I took my van in for a manufacturer recall and an oil change. They called to tell me one of the employees was parking my van and accidentally crashed into a light post which resulted in a foot-long dent along my driver-side door. I accept that mistakes happen so I was extremely kind and said it's okay. They took advantage of my kindness and still had the audacity to charge me for the oil change. Later when I called to see when I could drop my van off to get the door fixed, they said to come drop it off and it would take 1-2 days for repair. They completely lied to me, as they had not even checked with the body shop how long it would take or what the repair entailed. They could have done this before telling me to drop it off, but instead I had to go 16 days without my only vehicle because they had to order a completely new door. This disrupted my whole life, I couldn't get to work, and they never offered to provide me with a rental vehicle, or at least a timeline of when I could expect my vehicle back to make appropriate plans. Every single time I called (almost every day), they said they would call me back with more information and never did, and I finally started calling the body shop instead of them. It really started to feel like they were wasting my time on purpose. The door was delivered and it took them DAYS to get it over to the body shop NEXT DOOR. When all was finally said and done, I went to pick up my van from the body shop and Larry Miller's was withholding the PO because of a "systems complication." I have never experienced worse customer service in my life. I met the situation with kindness and understanding and was met with disrespect and just trampled all over. I'd like to share the names of the people I dealt with: Kiersten and Julianne, Kayla, and the service manager (I think his name was Brandon).

    Drive N-Motion

    Drive N-Motion

    (49 reviews)

    I found a great vehicle online, the next day I was test driving it on my lunch break and the…read morefollowing day I was purchasing! Caynan has been so helpful answering all of my questions and helping me over the phone as it's been difficult with my schedule to meet in person. He made this transaction super easy and seamless and made me feel confident in my purchase! Thank you so much, Caynan! Miguel was also super helpful with the financing portion and got me where I wanted to be!

    ​"I had high hopes for a straightforward transaction here, but the follow-through was deeply…read moredisappointing. After an initial exchange where I was explicitly promised a sales specialist would reach out with details, photos, and answers regarding the vehicle's reliability for my commute to Cheyenne, I was essentially ghosted. ​As a serious buyer purchasing for a family member, I had already provided my ID and was ready to proceed with a full-price, cash transaction. I simply needed confirmation that the vehicle was sound enough for my needs. Instead of the promised follow-up, two separate salespeople stopped communicating entirely. A simple courtesy call at the end of the day to explain capacity constraints would have been professional, especially since I was looking at this as the first of multiple future vehicle acquisitions for our family. ​It is disheartening to experience such resistance on a guaranteed, frictionless sale. I will be directing my business and future purchases to a dealership that values communication and respects its customers' time."

    CarMax

    CarMax

    (157 reviews)

    Unfortunately, the worst car shopping experience I have ever had due to customer service. To make a…read morelong & drawn out story short, I've bullet pointed the prominent contributions to my experience: Ordered a Mazda CX-30 to be shipped from Texas. January 15: Spoke with German, who said the vehicle was flagged for repair before shipping (later stated it was a title transfer issue). January 16: Informed reservation would expire the next day; told to schedule an appointment immediately. January 17: Asked about "express pick-up" before seeing or test driving the vehicle (declined). Met Aaron, who became primary salesperson. Test drove vehicle; decided to return Monday to finalize decision. Had to reschedule Monday appointment; Aaron said Saturday would be fine. January 20: Received message that vehicle hold was at 6 of 7 days and an appointment must be scheduled immediately to avoid losing reservation. Scheduled Saturday, 1/24/26 at 3 PM; received confirmation text. January 21 (6:29 PM): Cristiona (Sales Manager) stated appointment was scheduled in error and vehicle would be released unless customer came in that evening. Expressed frustration about lack of clarity regarding 7-day hold policy. Felt pressured to provide documentation to create buyer's order before second appointment. Declined to move forward without planned visit. Saturday Appointment: Noticed full tank showing only "170 miles until empty." Low key fob battery warning. Requested battery replacement and service check for gas gauge. Aaron agreed to replace batteries. Aaron and Cristiona refused service check on gas gauge; stated vehicle would self-adjust and referenced 10-day return policy. Felt pressured to complete purchase. Asked to leave vehicle on lot until partner could pick it up; felt unheard as Cristiona repeatedly focused on reservation expiring. Aaron commented, "I could never do her job," after interaction. Waited for finance processing while Aaron assisted other customers. Completed purchase; vehicle left on lot for later pickup. Vehicle Pickup: Full tank now read "160 miles until empty." Approximately 9 miles into drive home, "Engine Oil Level Low" warning appeared. Researched warning; advised to stop vehicle immediately due to potential low oil pressure. Upon parking at home: oil warning, tire pressure light, and low key fob battery warning all active. Contacted Dean (Sales Manager). Arranged for vehicle to be towed next morning. Service findings: Oil filter and drain plug seal leaking (required replacement). Battery disconnected and instrument cluster reset to correct gas gauge. All tires underinflated. Key fob batteries needed replacement. Frustrated because gas gauge and key battery issues were raised before purchase but not addressed. Requested dealership keep vehicle; planned to return it within return window. Attempted to contact Aaron regarding title assistance; message left on read. January 31: Called twice requesting Aaron; told messages would be relayed. No return call that evening or following business day. February 2: Returned to dealership to complete return agreement. Assisted by Casey. Casey acknowledged experience was not typical but stated he may have responded similarly regarding gas gauge concern. Aaron approached, asked what was wrong. Expressed dissatisfaction and lack of follow-up. Aaron stated he was busy until 9:30 PM Saturday; did not acknowledge lack of Monday follow-up. Observed unprofessional behavior (frustrated gestures, walked back to his desk and frustratingly pushed a chair, walked out of the office for 10 minutes). Overall experience included: Confusion and pressure regarding reservation/hold policy. Dismissal of mechanical concerns prior to purchase. Multiple preventable mechanical issues immediately after purchase. Lack of communication and follow-up from sales staff. Unprofessional conduct from management and sales representative. Result: Returned vehicle and lost trust in dealership due to poor communication, pressure tactics, unresolved mechanical concerns, and lack of accountability.

    THANKS FOR ROBBING ME CARMAX. I would leave no stars if I could. I went in there almost in tears…read morebecause my engine blew and I had to pay 4 grand to fix it even though it was covered under my "maxcare" warranty. Nobody even let me finish speaking. The old lady (I believe her name is Donna) in the service department was the most rude out of anyone. I absolutely regret buying my car here and would never recommend this terrible place to anyone. They could improve by NOT being a separate entity from their warranties that THEY SELL and by not hiring rude impatient people in customer service roles. THANKS FOR ROBBING ME CARMAX.

    Autonation Chevrolet North - car_dealers - Updated September 2026

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