I wanted to buy a Certified Pre-Owned (CPO) 4Runner. I live in the greater Boise, ID, area and was not able to find what I wanted: blue exterior and beige interior. I found what I wanted, a 2023 Premium 4Runner in my preferred colors. The car was priced competitively and only had 30K miles. However, the car was at Mountain States Toyota (MST) in Denver. I read the reviews of MST, which are overwhelmingly positive. A sales agent named Jake was mentioned a few times. I called and spoke to Jake. He was very appreciative that I sought him out. The price was fixed; I needed him to help me inspect the car prior to deciding whether to purchase it. Jake told me that prior to going into sales, he had been an auto mechanic for fifteen years. He volunteered to do a FaceTime inspection for me, as well as a remote test drive. That sounded like a good idea. We met over FaceTime and he took me through the inspection. He even showed me the brake lining, the suspension, the undercarriage, the differential, the oil pan, and the engine. He reassured me that everything looked great. When I asked if there were any exterior blemishes, he said that the car looked great. The next day, I was ready to buy the car. Jake informed me that there was a person enroute to look at it, and that person had priority. I understood. Later, he called to tell me that, unfortunately, the car was being purchased. I told him that I understood and thanked him for his time and effort. A little while after that, he texted me that the deal fell through and to contact him immediately. I did and he said that the car was essentially mine. I thanked him. He said that his sales manager, Patrick, would send me a link to put down a deposit to reserve the car. At one point, Jake suggested wiring the total cost of the vehicle as a deposit. I balked at that. Up until this point there had been no pressure on me to move forward. Once it came time to reserve the vehicle, I started to feel pressure. Maybe it was necessary, maybe not. However, as I was waiting for the deposit link, Patrick then informed me that, as he was going to retrieve the keys to the vehicle in order to take it off the market, someone else came in and was taking the car for a test drive. Again, I was told that this customer had priority over me. I began to feel some frustration. Patrick then texted to say that the customer moved on and the vehicle was now mine to reserve. I did end up sending a reasonable deposit to the dealership. I made last minute arrangements to fly out the Saturday after the Thursday afternoon when we were initializing the purchase so I could complete the paper work, intending to drive the car back home. When I arrived at the dealership, Jake took me out to get my first in-person look at the car. To my dismay, I immediately noticed a significant scrape, about 6 inches long, at the bottom of the driver's side door. There were a few other small scratches, but nothing major. The interior looked very nice. At first Jake told me that he had not noticed the scrape. Later, he said that, on the MST lot, this kind of damage was not considered significant. So, which was it, he had not noticed it or he noticed it and decided it was not significant? It was at this point that I felt misled by Jake. Jake had the car buffed out by his technicians, and, to be fair, it did look better than before, though still noticeable. When I again expressed my disappointment at the scrape not being disclosed before I flew down, Jake left, ostensibly to ask Patrick if there was anything they could do to make it right. Next thing I know, Patrick is there to seal the deal. Standard car buying experience: sales agent passes the customer off to the sales manager. They threw in a cargo net and cargo security cover, which I appreciated. Ultimately, I liked the car and the price, and completed the purchase. My advice to Jake is that he be completely transparent about the vehicle up front and let the customer decide what's important. My otherwise good experience was somewhat tainted discovering the scrape upon arrival. read more

Mountain States Toyota has always treated me well. They provide quality service at a reasonable prices. I keep choosing Mountain States over local mechanics because they know their product the best and the prices haven't seemed to be much better anywhere else (other than the big chains which I would not trust to do much besides an oil change, even that can be a little scary). Go talk to Romny at Mountain States, he'll take good care of you. read more

Mountain States Toyota and Sales Agent Daniella were great. I received an "e-quote"online (which I would recommend) which they honored, thus saving me money and making the process simple. The process was a little time consuming but I'd chalk this up to me being an out-of-state buyer AND them appearing busy. I'd chalk them up "being busy" as a good sign, consumers trust them and seek them out thus slowing things down. I would recommend them. read more

Mike Fair absolutely crushed it! Buying a car can be stressful, but he made the process easy, transparent, and actually enjoyable. He listened to what we wanted, never pressured us, and worked hard to get us exactly what we were looking for. His customer service was second to none, and I couldn't be happier with our purchase. Highly recommend asking for Mike if you're in the market for a vehicle! read more

Ethan Nyguen was the best. We did the calculations and this dealership saved us $7000 compared to another dealership - between trade ins & the cost of the car. Communication was transparent, we didn't need an appointment, and the process made us feel good about our purchase. read more

Want to work with a nice person who listens to what you are looking for and actually hears you? Then, Brandy Rushing is your person! I went to test drive and get more information about the RAV4. Didn't have an appt so Brandy said that I was "stuck" with her and smiled at me tentatively. I was anything but "stuck" with her. She was wonderful!!! Not the pushy salespeople I have delt with before and having a woman's perspective was soooo nice! Pleasant and knowledgeable while listening to what I was looking for and making informed suggestions. While I did not purchase my Rav4 from Brandy, it was ONLY due to the fact that Mountain States did not have what I finally decided I was looking for. I would recommend Brandy to ANYONE looking for a Toyota. She WON'T "steer" you wrong. read more

What started as a terrible experience turned into a positive! My husband and I were looking to upgrade my mom car to a Grand Highlander Hybrid for our expanding family. We spoke to our first salesman (name won't be mentioned). He said he would call once the car arrived. A month later he let's us know our car came in. We came in the next day (over an hour drive). We were greeted by a new salesman, Jim Gallegos. He showed us a totally different car than what we agreed to by the first guy. We told Jim, and he was very apologetic. He grabbed the head Manager and they apologized for the mix up on their end. Jim had zero part of this mix up. He was just the salesman that was assigned to us. The original salesman was not there. Jim handled us after that. His communication was excellent. They found us our Grand Highlander Hybrid!! We made the drive once again acouple weeks later and our beautiful car was ready. Jim was just wonderful. Trey was the finance manager for us and he was just as wonderful. Thank you Jim and Trey for your excellent customer service skills. You made what started as a frustrating experience, into a wonderful one. We can't wait for our next visit (hopefully soon) to get our Tundra. If you want a car go to Jim! read more

Mountain States Toyota - Car Dealers Near Me - Denver, Colorado

I should have trusted the reviews before coming to this location. Please, take your money elsewhere. I have never felt so disrespected in a dealership in my life. I have been with toyota literally my whole life. The salesman we were working with (Ryan) was helpful, until he realized i'm not an easy sale. His whole demeanor changed when i commented on the filth of the car we wanted to look at. When I asked if the car would be detailed if i were to purchase, he tried convincing me it was already detailed.... which is honestly embarrassing considering the state of the car. I wish i took photos, I highly doubt their detail team does that poor of a job. (I'm not kidding you, there was white liquid stains dripping down the plastic of the seat, hair and filth in the cup holders, and trash by the center console...) That's not what did it for me. I usually don't leave negative reviews but i am honestly so appalled by this experience i have to share. I wanted to buy outright. Asking about price, I was told there's nothing they can do, despite the car having a few notable issues. Okay... i get that. However, I noticed the vehicle we were looking at (2019 Rav4 premium XLE) was priced higher than another CPO vehicle that has the same mileage, packages, specs, and was even two years newer than the one we looked at (2021). Ryan tried convincing us that the 2019 "was actually driven less" , because it's 3 years older and has the same mileage...... i'm sorry???? What's heavier, 100 pounds of feathers, or 100 pounds of brick? they're both 100 pounds, Ryan. He actually laughed in my face when I disagreed with this argument. This is extremely inappropriate behavior. I understand there's a game that is played with car sales, but this was far beyond anything i've seen before. I felt like a laughing stock, and I will NEVER return to this location. It's also worth noting that I am a young woman, and it felt like he was trying to take advantage of me because of that. I hope this dealership takes these reviews seriously and acknowledges this behavior as it is quite embarrassing that this was my first impression of this dealership. You make more friends with honey than vinegar. Bee Kind, please. read more

Disappointing. Drive across town to meet with sales agent here. When we arrived, the person we had an appointment with wasn't even working that day. Person #2 (suggested by Reception) could not be located. Person number three luckily was very helpful although he had to play catch up a bit. He was able to find the vehicle and bring it around for us to see. But then things really went south. The vehicle we were shown did not look at all like the photo. (Turns out the photo was just a stock photo.) The vehicle had a lift kit, which we definitely did not want, and significant bumper damage. It was dirty, although it was retrieved from the pre-authorization area. We didn't even take a test drive, just headed back home. We were left thinking the dealership very professional. read more

Great communications with my online ordering sales associate for a 2026 RAV4 so far. I also like the fact there is NO dealer mark-up on their sales! read more

My wife's 2012 Chevy Impala got totaled in the May Hail Storm of 2017 in the Denver Metro Area. We kept it until here in 2025 because it was paid for, we didn't have to worry about where to park it, and it ran reliably well. But now, with almost 180,000 miles on it, although running and maybe someone could possibly eek another 50-70,000 miles out of it, most repairs are now more than the car is worth, it's not what I'd consider to be reliable for out of town trips, so we started looking for something much newer. We were considering a Hyundai Sonata and the 2026 Toyota AWD Camry. After test driving both, the Camry was a more refined, stylish car, that gets an incredible 46 mpg. We met David Floyd, who oriented us on the test drive, and from the start, you could tell that he knew his product line, inside and out. He also has incredibly good people skills, knowing how to meet people where they are at, and explaining systems and features in a manner that was easy to process, understand, giving one the confidence in knowing what they are doing. Although we now knew that we wanted a Camry, my wife was leaning towards an SE or XSE package. There was 1 SE on the lot, and it was purchased ironically while we were out test driving a Sonata at another dealership. So, we asked David to try and locate the package that we wanted, and my wife had an additional criteria, that it be reservoir blue in color. She always wanted another darker blue vehicle, but in the last couple decades, she had settled for a pewter, red, and silver car, because of lack of inventory at the time. I also searched nationally, and could only find 66 Blue Camry SE's, with the closest one being in Arizona, and we live in Lakewood, Colorado. David called me back a few days later, once again saying that they are likely to get either an SE or SXE within 2-3 weeks or so to our liking, but asked if we'd consider buying an XLE that they had in stock on the lot, and it was Reservoir Blue. I talked it over with my wife and she agreed. We mentioned to David that we were open to an XLE, but really didn't need many of the additional features that it had. David made a tempting offer, I countered, and we agreed on a fair price. We later came to the dealership to close the deal, and David asked in a subtly convincing, almost gently insisting manner which we appreciated, that we should test drive the Camry XLE in blue, just to be sure. So, we took another test drive, we both loved the car, so, now onto the payment and possible financing. My wife generally LOATHES going in and trying to buy a car, due to the sometimes haggling nature, and sales pressure to add things on after the sale price is made, at many other dealerships. In the past, the whole process often took anywhere from 4-6 hours or more. That was far from the case when dealing with David Floyd. We reached an agreement on price quickly, he got us set up with the finance department, we put down a significant down payment, and they got us a finance rate lower than expected, and we have an excellent 858 credit rating, but again, it surprised us, but in a good way. The only add ons that we went with were window tinting and yes, even the extended warranty, because they made us incredible offers that once again, actually exceeded my expectations. The whole process from test driving, making a final deal, completing the financing and out the door was only about 2 1/2 hours. My wife actually expressed that the process, for the first time ever, was actually painless, and dare I say even enjoyable. So, if you're considering buying a Toyota, do yourself a favor, go to Mountain States Toyota, find David Floyd, learn and know the vehicle of your choice, make a fair deal, and when speaking of finance, Jesse was also friendly, knowledgeable, professional, and in a word, pleasant as well, you'll be glad you went there, and you can thank me later, because it was the best vehicle purchasing experience, EVER! read more

Mountain States Toyota - David Floyd giving some final instructions to my wife, making sure that she understood and was 100% confident in operating her new ride. - Car Dealers Near Me - Denver, Colorado

Do not EVER expect much of anything buying a car from here. I recently bought a 2021 RAV4, and when I test drove it - it was absolutely filthy, which is fine it just came from the lot. I was assured by Hunter Sanchez, my sales rep that the car would be fully detailed if I bought it. Important to note I bought a silver certified pre owned car, which comes with a year of free services like an oil change. The car immediately started throwing a dash warning due to the cars start stop system. I finally find the time to come in and have it serviced and they won't even comp a battery replacement on a car that doesn't even have proper plates on it yet. I decided to text Hunter about re doing the detail on my car & was met without a response for 4 days (of course he responded immediately after I texted him again today) with the most unhelpful and snarky response. I understand that I'm contacting him about it later but AT LEAST humor me. The vehicle has dirt CAKED in the drivers side visor, (on the underside, where the detailers "couldn't see"), the back seat cup holders were STICKY, I've since cleaned them myself. There's still dirt caked on the trunk's lift gate seal. AND TO TOP IT OFF- they left the color markings on the exterior of the car that the sales team uses. When I responded with photos of how comically bad the detail was and showed that the accumulated dirt was certainly not what I could've done in a months time he remained unhelpful. I don't believe they changed the cabin air filters because the car smells like DOG PISS. (Despite that being an item on the silver CPO checklist), and there is mud caked in places on the car from the previous owner. (Before I can even pay to register the car, I might have to pay for a new battery) So at this point I'm left with a DIRTY car, with a battery needing a replacement after a "thorough" Silver CPO car. DO NOT EXPECT MUCH FROM THIS "NO BULLSH**" DEALERSHIP! read more

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The service manager Mr. Caseman is absolutely demeaning to woman! I have 10 years of experience. I applied for a service advisor job that pays a hefty commission amount literally through the interview he told me that I looked too young of female and he compared me to a 22-year-old other employee even though I'm 15 years older! He told me because I looked young and he thought that men could intimidate me. Instead of getting the great job that I applied for he put me at $23 an hour! He told me this after spending two hours in an interview with me and after filling out the paperwork for the position that I applied for in person! Is when he casually set me down and said he was only going to pay $23 an hour! read more

I've been a loyal and satisfied customer at this location for over 12 years. I consistently received excellent customer service - until today. Unfortunately, my interaction with Shawn Casement and Bobbi Myrick was incredibly disappointing. Both were condescending and unprofessional to me, which was embarrassing and confusing. What could have been a simple resolution and an opportunity to keep a long-time customer instead resulted in me walking away without service and deciding not to return ever again. I have many dealerships I can choose from, but always picked Mountain States because of their service, but that's no longer the case. read more

Randy Hendricks was the best I've ever dealt with when buying a vehicle. It was a great pleasure and when I'm in the market again he'll definitely be my first phone call. Shout out to Lana as well!!! Great team at Mountain States. read more

I was recently in car shopping and was helped by Michael Ramstetter. I'm a single lady who doesn't know much about what to look for or what to avoid when car shopping, but Michael was fantastic. He showed me multiple cars, he text me to let me know when new stuff came in, but best of all I didn't feel the sales pressure. I was expecting to very pressured to buy and rush the process, but that was not what happend at all. Michael was very patient and wonderful at what he does. I'll defenitly refer him to anyone I know looking for a car. read more

Soooo, not for me. The only reason I went here was because I had a tailgate motor issue and they were the closest Toyota dealership and I thought my 2022 Highlander without extended warranty was still under new car warranty (it's not btw). No biggie but I'm a service, transparency, and communication guy. So here's the rub, I dropped off my car, they assessed it and let me know the motor and strut unit needed to be replaced. My text said "sensor", the work order said "motor". So I wanted clarification if it was the motor or sensor or both (turns out both because they are one unit). I called and they said Romney wasn't available and I could leave a message. This is the reason for the three stars. I just had a question of clarification and I'm imagining that the car is just sitting there, not being worked on because Romney wasn't there and a question I have, that anyone should be able to answer given that they use a computer system that everyone should have access to look at notes from techs and reps, couldn't be answered because of this. No one would help me unless Romney was available. I don't like that. That place is a monster and you can very easily get lost in policy and obtuse policies and procedures. Hey, I'm a BA, I get process, but as a customer, I still have choices. My car isn't under warranty anymore, I'll go someone else that has a more personal touch. read more

I purchased a 3-4-year-old used trade-in from this dealer and paid a dealer documentation fee, which is supposed to cover handling of title, registration, and lien paperwork. More than 60 days later, the paperwork still has not been completed. My temporary registration has expired, and when I drove nearly 50 minutes after work to address it, I was told to come back before 5 PM because the employees responsible for title and registration paperwork were "not present." No solution was offered, despite the fact that driving with expired temporary registration is illegal and now actively enforced by police. At the same time, my bank has started sending notices stating that the title has not been recorded with them as lienholder and warning that the loan could be canceled if the issue is not resolved -- something that is entirely the dealer's responsibility in a financed transaction. I was also told that these delays were "because it was a used vehicle purchase," which is not a valid explanation. Buying a recent used trade-in is normal and should not result in prolonged title delays, expired registration, or risk to financing. The most frustrating part is that the documentation fee was collected, yet the dealer has failed to perform the very services that fee is meant to cover, leaving me exposed to fines, wasted time, and unnecessary stress. I strongly recommend that anyone considering buying from this dealer get written confirmation that title submission, lien recording, and registration are completed promptly, especially if financing is involved. read more

my two granddaughters have both purchased Toyotas at Mountain States Toyota. The first one was a 2020 Tacoma that had the factory lift kit and a premium package.The second was a new 4Runner limited. Both of them went through Don Vu the sales person. I went with both Granddaughters to buy their cars. I must tell you that Don was great, listening to their requests and matching their needs with a car. No pressure just honest details on their purchase. He helped both on the cars features on the test drives. A True Professional. Do Vu great salesman. I would recommend Don to any of my friends or family. The finance associate Nick Kramer was also great explaining all the requirements and suggested programs available. He was "Great". I know if I want a new car I will definitely use Mountain States Toyota. read more

Always pleasant and responsive. They return calls and have always exceeded expectations

We worked with Mike Fair on buying a new Grand Highlander. He was very knowledgeable and candid about the vehicle. He stayed late and took extra time to make sure we understood the vehicle. Highly recommend read more

Jim, G was amazing it was my first time purchasing a car he was very patient and educational an informative about the vehicle I was purchasing he took time an was so kind I wanna thank him so much for everything if you are purchasing a car look for Jim Gallegos read more

I bought a Certified Pre-Owned 2006 Tundra from them in 2008, mostly a good experience. Later I found the 4WD to binding up, especially when turning left with the 4WD engaged. Their shop could not figure it out. Toyota on Arapahoe was puzzled, until they figured out that Mountain States had put different sized tires on the front before they sold it to me (part of CPO was new tires). Mountain States corrected it and I moved on... 17 years later... Shopping for a *pre-owned* Tacoma for my daughter. (yes, we still have the Tundra.) - Mountain States Toyota has gone so far downhill. The sales people are lined up in chairs like school kids, like a taxi stand, waiting for the next up (customer). - We got a really inexperienced seller, nice enough, but everything was "awesome". Oooo - all weather mats, right on. Four owners on the carfax = so much love for the car from four different people (SMH). Let's get you into a lease so you can be driving around in a *NEW* Tacoma (what?). You'd look great in that car... oof. - The truck we went to see was just condemned by their service inspection (why was it listed on their website with a price??) - The 4Runner (losing a little focus now) the seller showed us next smelled bad and was gnarly on the inside. - The seller flat out told us they didn't have time to "keep an eye out and give us a call" should something come in (I know we're bargain hunting and not high margin clients - but that could have been said a lot better) Take the time to look at the negative reviews here. You will see a pattern of bad management that is exposed in poor inventory and some shady behavior in the buying process. You can find good people at a bad dealership, and you will see that in the positive reviews, know that these are probably exceptions to the rule. Bad management seeps into everything and it's the customers who suffer. Be an educated buyer. Do your research. Stay away from shady dealers. Trust your instincts. read more

I arrived on time for my 10:40 AM appointment for a basic oil change and tire rotation on Tuesday, September 30, only to watch them check in five vehicles that came in well after me. They let me sit in their garage, breathing the nasty, carbon monoxide-heavy air for about 30 minutes with zero acknowledgement beyond someone writing a number (4) on my windshield. Seeing that my time was not being respected, I decided to leave. I called to speak to a manager and was sent to voicemail three times. The message I left was not returned. I emailed the service rep twice. They've now had ample time to reply, but they've obviously got more important things to do. I was a "valued customer" when I bought the vehicle from their dealership. Two years later? Not so much. Since they've chosen to ignore emails and voicemails, I'm posting reviews so others know they can get better service down at Groove Toyota -- or probably anywhere else -- in the Denver metro area. Avoid Mountain States Toyota if you value your time or expect to be treated with a basic level of professionalism or courtesy. They won't address your complaints after the fact, either. Caveat Emptor. read more

This review is for Mountain States Service Dept I brought my 2015 Rav4 in for yet another recall repair. After the repair was complete the service person presented me with an estimate of additional work that needed to be done (totaling more than $4,000). They said brakes were critical and should be done ASAP. No pressure here, right? I took my car to a TRUSTED mechanic and had them look at the items Mountain States told me I needed to address. NONE of the items were critical and resealing the timing chain cover was not necessary, at all. The price quoted by Mountain States for this one item was $4,442. Beware of this place. It's a great place to buy a vehicle but do not trust them with service. read more

Amazing service amazing mechanics amazing everything I don't know about these financing option bad reviews but everything else is top-notch five star. Me and my wife have been going to this location for a long time and no one has ever price gouge or messed with our car where we needed to repair. This place is amazing. You can trust them. I do not know about the financing option issues. Maybe people need to learn math? I had heard that playing the violin can help you do this. read more

Mountain States Toyota - Zen - Car Dealers Near Me - Denver, Colorado

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This isn't the first disappointing experience I've had at this dealership.. Most recently, my husband and I came in to test drive a Toyota 4Runner and Sequoia. The salesman (Steve) showed little interest in helping us and, once he realized we weren't buying that day, did the bare minimum to assist. He also wasn't knowledgeable about either model, which made the process frustrating. On the test drive for the Sequoia, even told me to take the 'shorter route' for that car! Unfortunately, this was just one of several negative interactions. When I leased my most recent 4Runner here, the finance manager made mistakes on the paperwork three different times, requiring me to come back repeatedly just to re-sign. Later, when I brought my 4Runner in for a scheduled service appointment, I waited three hours only to find out that they had only washed the car and never actually changed the oil. I even called back to speak with the Sales Manager Jason--who was very nice during our last visit--but I never heard back. At this point, the pattern of poor service, mistakes, and lack of follow-up speaks for itself. I cannot recommend this dealership to anyone. read more

Tyler Donnellan was a huge help! Happy with the entire process and left with a car I'm excited about read more

Further proof that you should NEVER PAY FOR ANY EXTENDED SERVICE FOR MOUNTAIN STATES! I had a leak in my tire and they refused to replace it even though I paid for replacement. I have a crack in my windshield and they refuse to replace the windshield. During an oil change they damaged my oil filter housing and I had to pay for the replacement housing that they broke! Mountain states is just a rip off!!! Go elsewhere. read more

Fully financed with ISAA and would not sell me a car without filing out their financing application. Stated to prove my identity.Everyone was condescending and even said the only way to not fill out application would b with cold hard cash. Oh and I had bought a Tacoma from them a few years back no problem. read more

They seem to have a "take it or leave it" mentality. In my experience, they don't care if you buy a car there. I wouldn't recommend buying from this dealership, new or used. read more

Not sure why the down votes. Maybe just the nature of social media. I bought one of the last FJs in 2014. Still a super SUV and I only ever serviced it at MST. Funnily enough, it has not depreciated in re-sale value (only 70k). I know that dealerships are supposed to overcharge, but that has not been my 10 year experience with MST. And while the service dept did attempt to upsale, that's kinda their job. All you need to do is say, no thanks, not now. Otherwise, their service department is awesome. Sure, you might save a few bucks going to a local service shop but at least when you go with a dealer, you have support. One last shout-out to Toyota: bring back the FJ. Ford has the new Bronco and it is not half the SUV the FJ is. Don't even get me started on the Cyber(tr)uck. read more

Doan Vu was my dealer helper for my new 2025 4runner and was amazing help I highly recommend him! Doan made my experience amazing and answered any questions I had and helped me and family decide what is best and didn't rush anything and took his time to tell us everything about the car! I really appreciate you and all your help! read more

I brought my truck in for service on 11/7/25. Before any work was done, the Service Advisor wanted me to sign a Repair Order that was misleading regarding the warranty. The Repair Order clearly states: "Please see the dealership's warranty on the reverse side of this repair order." The reverse side was completely blank. When I pointed this out, I was told, "It has always been blank, it is our standard form, everyone signs this." They tried to force me to sign it before they would even look at my truck. I asked how the dealership could resolve the issue of the missing warranty information, but I was repeatedly informed it was "not possible" to make any changes to their standard procedure. They repeated this stance throughout my visit and tried to make me sign the blank form again at the end. After over an hour of wasted time and frustration, they finally dug up a decades-old warranty document (from 2013) that they said had the missing information, but they insisted this was a one-time exception. This is a deceptive and unethical business practice that wastes the customer's time and attempts to mislead them about their warranty rights. I strongly advise future customers to scrutinize all paperwork and refuse to sign any document that references missing information. I had to physically mark out the false warranty statement and require a staff member to initial next to my correction before signing. read more

I had the best experience with the best salesman they have Paula made buying my first car the best experience possible and has continued to help me as a new car owner figure out all the challenges that come along but I have no worries and know the Paula And mountain states have my back when I need it most! read more

Made an appointment to buy a vehicle with cash. Uber'd to the dealer the next day to purchase . . . . ya we sold that last night. Y'all suck read more

They sold me a car with a broken gas cap that made it fail the emissions test. They also acted like the warranty I'm paying for covers everything and it doesn't even cover the replacement. but a vehicle here if you want to be misled! read more

Mountain States Toyota is an exceptional dealership! I've been here 4 times now. My first time to look at a new car. When you move from Texas and are in a 2 wheel drive 20 year old car, you realize it may be time for an update. My husband and I knew we wanted to buy another Toyota, however, we went in the summer when there was absolutely no stock. Luckily, Johnny was committed to helping us figure out a solution. He walked us through vehicles online, as well as, called the service department to see if there were any newer models being maintenance. Of course, we were not going to sit in any of these cars but he wanted to at least show us options of what the vehicle may look like if ordered. Johnny saw that we pulled up in a Toyota Tundra and quickly told us how we could take advantage of the Toyota Care Package the car came with until it expired to their Maintenance Service Department. We had no idea that our Toyota Care was honored at any Toyota Dealership. This was a fact that our previous dealership had failed to mention. This leads me to discuss my last 3 visits to the dealership. They have all been with the Maintenance Service Department for oil changes, tire rotations and a few bug fixes on our navigation screen. The experiences have been handled timely, thoroughly and usually completed with a car wash (weather permitting). I've had three different experts assist me. My last expert's name was Scott who was the best yet, however, every employee I've had help me has been respectful. You can sense there's a good level of integrity here, which I highly appreciate. It'll be my go-to dealership for all my car needs while living in Colorado! read more

Avoid Mountain States Toyota at all costs. My experience was filled with disappointment from start to finish. The wait times were ridiculous, communication was non-existent despite multiple attempts to get updates, and their pricing was questionable(!!). When I finally picked up my car, the staff couldn't even make eye contact - very telling about their service level. I paid hundreds of dollars for basic maintenance that could have been done elsewhere with better service. Save yourself the headache and go to Groove Toyota instead - I tried to switch dealerships to save time with the drive- did not save time... the extra drive is worth it for professional service and clear communication. Don't compromise on your car service experience. Go somewhere you can trust and where you'll be treated with respect, clear communication and transparency. This isn't it. read more

Brand new vehicle with faulty battery/electric system - was stranded for 8 hours as their roadside assistance was completely incompetent (kept bringing wrong tow equipment) - and the dealerships service dept never answered phone all day nor called back - and hung up on me twice. Buyer beware! read more