I will not recommend this place for any type of alterations, and I will not be using them again for…read moreany type of dry cleaning. I do not believe they are amputee friendly. A week ago I went in to get an estimate on how much it would cost to have a zipper 24" in length sewn into the pants. So I would be able to put my Prosthetic leg on and off easier. I was quoted a price by the female manager on duty, she also confirmed they had the zippers in the color I needed and in the length I needed. I brought my pants in payed to have them altered it was told I can pick them up today after 5:00 p.m.. I was called about an hour and a 1/2 ago, and told that they could not do the alteration at all. Their excuse was they did not have the zippers. Yet when I explain to the lady I was there and I saw the zippers she kept saying they did not have the zippers and could not do my Alterations. As to the fact they did not have the zippers. I told the lady I was there I saw the zippers and now they're saying they can't on the dam supposed to pick him up they lied either they did Not have the ability to do the alteration are they didn't want to ruin my pants that's fine and understanding if they had told me that in the 1st place I do not recommend them at all for anything now. Since this post my pants had been altered beautifully . I now have zippers in all my pants beautifully done. Thank you Zips for stepping up.

Don't go. A bunch of incompetent and lazy idiots work there. They'll damage your clothes then try…read moreto charge you to fix it

my experience was absolutely amazing!! responsive and top notch customer service. when I needed to…read moreadjust my subscription Devon was extremely accommodating and prompt. I recommend 10/10!!

From the owner: Brooks Stitch & Fold delivers premium laundry services designed for convenience, quality, and…read moretrust. From pickup and delivery to expert wash, dry, and fold, we handle the details so you don’t have to. Our mission is simple: give you time back so can "Do Life, Not Laundry."

I've used IBC a few times in the past and most recently took 5 pairs of faux leather bottoms, 3…read moretops, and 2 shorts. After being quoted $15 per pair of faux leather bottoms, I decided against having them serviced since that was far more expensive than the at-home wash and dry I could do myself. For 2 short s& 3 blouses, I paid $23 total. The Black-owned family establishment offers friendly, fast, and high-quality service. I dropped my items off on a Tuesday afternoon and they were ready two days later. I will return, though I noticed that their daily specials have been reduced quite a bit when compared to earlier former promotions (i.e. 5% off for shirts on Tuesdays and pants on Wednesdays, when before it was a 20% discount...). Be sure to bring your invoice at pick-up to ensure a smooth process.

I have been taking my clothes here to be cleaned and pressed since they have opened. Their service…read moreis quality and they are kind to boot. Highly recommend!

Amazing service! My wife had our 3 child and having the Wash & Fold service during this time has…read morebeen a great help

We moved to Richmond two and a half years ago. We have been using them for pickup and delivery for…read morethe whole time since then. They have never lost anything. The laundry and dry cleaning are both excellent. Their pricing is extremely reasonable given the excellence of their service. We have found their customer service to be courteous and responsive always. They run an excellent business.

Never had a problem for over 10+ years. This the only cleaner I use. The turnaround for my clothes…read morequick and fast.

Don't waste your time. They will start out doing a decent job and then you'll begin to notice that…read morea few items weren't cleaned or were [somehow] partially cleaned. Customer service is poor! It's hit or miss with this cleaners. Sometimes my clothes SEEM cleaned and others times, it's is clear they simply pressed them without cleaning. Pressing is also hit or miss. When a redo is requested, the garment returns looking as if nothing was done. And, the clothes never smell "clean." They either don't have a smell or a slight scent of a cleaner used to mask an uncleaned garment.

Very polite and fair; very reliable. Great service, and in a straightforward way. I'll have to try…read moretheir alterations service, after reading some of these glowing reviews!

This place used to be a gold mind. Last year it was bought out by someone new. The new owner is…read more extremely rude and disrespectful. I bought in a wedding dress to have steamed. I came back to pick it up, and when I paid for it the owner rebuked me and was extremely hostile. He got in my face and said the price was not right and the next time I came in the dress would cost me three times the price I paid this time. I would not have been upset if he had just said there was a mistake in the pricing and been slightly kind, but he was so incredibly rude and made us feel threatened we left in a hurry. If he treats customers like this, can only imagine how he treats his employees The staff members were wonderful and so friendly, but I can not support a business who treats clients so poorly and then tells me, "OH WEll" when confronted later about his abusive behavior.