We used her service when we sold our house when downsizing ℹ recommended her Courtney was very nice.

STAY AWAY FROM KING REALTY! THEY ARE THE MEANING OF SLUM LORDS! After you move in they take your rent money but DO NOT MAKE ANY IMPROVEMENTS! The Appliances are 20+ years old and barely work. The windows you can see out of because they never clean the Exterior. Upon move out they keep your deposit, I have been told by them that, "We never return the deposit" Worst in Plano!! If you call them with a Maintenance issue, you are treated ad an inconvenience. Do Yourself a Favor. Stay Away from these people!! read more

My experience with King realty has been nothing but negative. Me and two roommates decided to rent a town home in the Plano area managed by this company this past year. Courtney was very helpful and responsive until about a month after we signed our lease. Originally she gave us her personal contact for anything that we might need. This didn't last long... We had questions and needed more information regarding the documents to report move in damages and it was almost a month before she had someone else return our call. The maintenance requests are all done through an automated system which is fine, but half of our service requests were not ever addressed. Upon move-in there were so many small issues that all added up to one huge pain for us. Our smoke detector batteries constantly went off no matter how many times I changed them, the window blinds were not at all securely fastened, there were staples sticking out of the carpet, light bulbs were burned out through the house, etc. The list just goes on... Our town home was a more recent build but the amount of dust that built up from the vents in a matter of 2 days was absurd and when they finally sent someone out, he insisted that there was no way it was our vents. We finally gave up on maintenance requests all together. King realty was not helpful in anyway and we were only ever contacted if there was a document that needed to be signed. Luckily two other tenants took over our lease with our third roommate so I didn't have to deal with the move out process. I would not recommend this company to anyone. read more

I cannot recommend this management company for tenants or for landlords. The property I rented was in Houston. I know most tenants are not fond of their landlords, but i would rather have a individual landlord than this management company. On my original property walk through with their Houston agent, the house was near the end of the make-ready prep and debris still remained in several rooms and the garaged was full of trash, construction equipment/tools and furniture. I was assured that in when my lease commenced in approx 3 weeks the house would be completely cleaned and the mess in the garage would be gone...I should have requested that in writing. I went ahead and cleaned the house myself so that i could move in and it took 3 additional days to have the garaged cleared out. On the second day of my lease i was investigating a large bubble drooping from the ceiling in the master bedroom. After being touched the paint tore and water poured out. This is when I realized the frustrating repair request process. There is no email or phone number for tenants to reach alive person at King Realty & Management. You must go through an outdated online platform to submit repair requests. I had four other requests to put in in addition to the new ceiling leak. The hot water spigot for the washer hookup leaked once turned on, there was a cracked window in a bedroom allowing rain to come in, the deadbolt and knob catch on the garage door would not work, and the fan above the kitchen stove was broken. The ceiling was "fixed" but was never painted to match and the 24"x24" drywall patch was not level or matched to the surrounding ceiling texture either. Additionally, no plastic covers were placed over our furniture and other belongings and that whole side of the room had insulation and ceiling debris scattered about. The deadbolt catch was adjusted so that was good and the cracked window replaced. The repair man said he would have to order the parts for the washer/dryer spigot hookup and come another time. Well, the repair portal showed all jobs as "completed". It wasn't until months later that we were able to use the Hot water for our washer. After replacing the spigot there was large amounts of glue and dark colored stains that ran down the wall. As for moving out and hoping to get your deposit returned, you better hope you wrote down every single detail of issues the home had upon move in or they will charge you down to the light bulb not being original or burnt out and the nail holes in the wall.(Yes, normally this is considered "normal wear and tear" but they have it listed as a requirement to be remedied by you when you move out). Also, if your carpets are stain free/odor free/damage free, they will charge you for professional carpet shampooing, unless you show a receipt that you had it done, vacuuming is not up to their "standards". Bottom line, they don't care how it looks, they aren't the fastest to get repairs done, and the will nickle and dime you for everything on your deposit. I would look elsewhere for a rental or rental management company. PS. I forgot to mention, Say you are responsible for an item that is damaged because you didn't list it on you move-in condition report, for example, a single horizontal blind slat bent/cracked, they will charge you for replacement and the never actually replace it. read more

King Realty & Management Inc - debris that was still in the garage upon lease commencement date. I was promised 3 weeks earlier that it would be cleaned out prior move in - Real Estate Services Near Me - Arlington, Texas

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Unfortunately I cannot recommend this company if you are looking for management services and I used them for almost 2 years. The Good - They will find you tenants relatively quick and screened. They are nice, friendly, and honest for the most part. They are cheap. The Bad - Maintenance department was awful. Lack of follow up. Quarterly inspections not part of the service agreement. Repairs not done or poorly done. Owner David King is not committed to success as their slogan states. They were supposed to perform an A/C tune up and it never got done. A/C broke down due to lack of maintenance. Owner did provide a solution and made good on the mistake. However, once we had a tenant move out and new tenant move in the house was in very poor condition. Repairs were made and scheduled to get the house back into move in ready condition. They also sent me a picture of a water damaged area in the garage ceiling which is below the master bathroom. I asked about this and was told it was fixed. The tenant filed a maintenance request due to water leaking and a plumber was called out. The plumber stated that everything was fine and the leak was due to a poor caulking job done by their maintenance which was part of the make ready that I paid for ... I requested a refund of the $75 service fee which was very reasonable since I already paid them for the repairs and the issue was due to poor workmanship on their part. I also requested numerous times to get water damaged ceiling fixed in the garage and I would pay for it. Never done. The response from the owner was to terminate our management agreement and give me a 30 day notice and refund the $75 due to their error. Does that sound like Commitment to Success? Basically when I started to hold them accountable for their work instead of providing better customer service they decided to drop me as a client and this is only after I made 2 complaints in 2 years which both they admitted were due to their error. David King's response was only to tout that they are the cheapest management service in town. I found this extremely unprofessional. I easily found another management company I almost went with originally that was only very slightly more in cost but the experience has been a night and day difference. Even though King Realty said they fixed the poor caulking job for the 2nd time the new management company Real Property Management DFW (RPM) showed they still had not been done and they properly completed the caulking repairs as well as fixed and inspected the water soaked ceiling and the pipes, took care of all of the issues with the current tenant and their maintenance department was on it all the way through. My final notes would be to realize that King Realty and Management is not accredited with the BBB while the company I am with now RPM DFW is and has stellar ratings. They have Quarterly inspections built into your service contract as an optional service (and tenant eviction protection as an optional service) King does not. RPM will partner with you to not only place the tenant but protect your asset which King Realty is not concerned with at all. The inspections are cheaper than what King will charge you to complete one and you will avoid costly repairs down the road in the long run making the difference in price negligible. RPM has excellent customer service and I have already had a great experience with their maintenance department and management team. If you are looking for the cheapest management company that will place your tenant and collect a check or you plan to handle the maintenance items yourself then you may want to go with King. If you are looking for a property management service to provide excellent customer service, quality maintenance repair and follow up, quarterly inspections built into the service agreement, partner with you to protect your asset and stand by their business model and slogan then go with Real Property Management or another management company with good reviews, reputation, and is BBB accredited. Buyer Beware! You get what you pay for. read more

My experience with King Realty and Management has been a great experience over the past 4 years I have been using them. I have the original tenants and they took the time to pick people who would take care of the property. I cant say enough about Courtney either. She is always a phone call away. She is always responsive and very prompt in getting back to me. She is profession, intelligent and very good in regards to balancing tenants and landlord relationships. She assessed the value of my property and I ended up getting a better income using Realty than before when I was renting on my own. (and that's even after the monthly expense charged by the property management company) Thanks so much. Do not hesitate to give them a call for your property needs. read more

We highly recommend Courtney King of King Realty. She is very knowledgeable in all aspects of her profession. Being a first time home buyer, we had many questions and she helped us step by step, explaining everything throughly and completely, helping us in every way. She was always prompt in answering all our questions, always upbeat and friendly. She even made us a video home tour herself when we were unavailable to tour the house ourselves. We give the the highest rating available. read more

Rented a home between February 2016 to March 2017 that was managed by this company. When it comes to the paperwork and collecting of monies, they do a great job. When it comes to taking care of the tenants, not so much. All rents were paid on time, all correspondence was made promptly, the property was left in tip top condition; however, the management company does not respond promptly to its tenants nor do they ensure that issues within the property are handled in a prompt and completed manner. read more

I met with Courtney to view a home. Upon driving up to the home, I realized that it was a home I had viewed about 10 months earlier but decided not to schedule a showing at that time and then I saw someone moved in. As I parked I made a note to ask her why the tenant had moved since I remember the home being empty no more than a year ago. I entered the home to meet with her for her to "show me around", she greeted me and motioned for me to look around and her facial expression indicated that I was bothering her. She chose to lean in a corner, ignore me and play on her cell. I asked her a few questions about the home and she seemed irritated and even rolled her eyes when she thought I wasn't looking. I left quickly knowing that I would never do business with her even on a desperate day. It's obvious that she does not like her job. I did not know she was the owner until I got home and went to her website and saw her face. I was even more surprised that she expected to get business with her bad attitude. Imagine how she would be to communicate with "after" moving into one of her homes since she would definitely be the one you would depend on to manage it. Now I feel that the previous tenant didn't stay long because of her lack of professionalism. WHY ARE YOU SCHEDULING SHOWINGS IF YOU DO NOT WANT TO SHOW A HOME???? read more