Poor communication. They never responded to calls or emails. Very disorganized. Slow on fund…read moredisbursements. Office in Richardson was dirty need walls painted and poorly decorated.

If I could give negative stars, I would. This TITLE Company sat on HOA papers that were to be given…read moreto the buyers of our home so that they were not received on time. They sat on them for a week and never gave them so the buyers had an excuse to not purchase our home after option period. Moreover, they never deposited the earnest money of $4500 from our buyers so when the contract was canceled, we had no monetary compensation to keep either. The title person was TIESHA LEWIS and we later found out she was married to the Realtor of our buyers (talk about a complete CONFLICT OF INTEREST). COMPLETELY UNETHICAL, FRAUDULENT company. RUN THE OTHER DIRECTION and find another Title company - more specifically one of values, morals and business ethics which this one clearly lacks.

I worked with Chelsea on the purchase of a new home. She did a great job and was extremely…read moreresponsive and proactive. She was more than willing to see a lot of houses in a 2-day period because I needed to move fast and quickly learn the area and the market. Ultimately, I went with new construction and Chelsea was instrumental in the purchasing process ad the blue tape walkthrough. She was picking out things for the builder to address that I would have totally missed. She kept me on point throughout the process of getting approved through closing. She was constantly following up with Lennar on my behalf and kept the process smoothly moving forward.

I highly recommend Megan to anyone in the DFW area. We were moving from out of state and (to make a…read morevery long story short) Megan and her team made that process as easy as possible. She went above and beyond to make sure we were found the right house even from 1200 miles away. For us, that meant walking away from 2 houses that didn't pass inspection. She didn't try and rush us into something that wasn't right which meant a lot to me. We absolutely love our new house in Fairmount and are so pleased with the expereince.

Brandi and her group were absolutely amazing! We were not in the market to buy due to leaving our…read morelast residence on a short sale. Brandi was very eager to help us get a place to rent (no small task when you have 3 pets). She called realtors ahead of time to see if they would be willing to work with us so we didn't waste time and money. When we got to town to househunt Lisa Graves met us because she lived close to the houses we were looking at. Lisa was an absolute pro. When the first house we put an application on was rejected she went into overtime calling other properties and finding more to look at. We were able to find a place on the 2nd go round and we even liked it more than the previous property! I cannot say enough good things about this group. The next time we are in the market to buy or rent we will definitely be calling them again. Thanks again Brandi and Lisa!

Brandi and her team worked hard for our family . Brandi Is very knowledgeable of the DFW area and a…read morevery good negotiator. We found our home and she made the process of purchasing very easy. I would highly recommend her and her team. The team works together to always be abvailable to answer your questions.

I am just going to list the unprofessional behaviors that will make their founding father roll in…read morehis grave. 1. Personal relationship with the listing agent caused her to become un-neutral to the transaction and was rude to me and chose not to have any communication with me and instead went directly with my client (the buyer). 2. Took an unprofessional stance by choosing to take a side with her friend the listing agent so much so that when I called her for the first time - I was met with an extremely rude, unprofessional, bashing, and condescending voice over the phone. Had NEVER met her in my life previous to this so it was very unexpected. 3.Not copying me on any of the email communications 4. She aided in the delay for my clients to close since she is friends with the listing agent, and was reaching out to my client to agree to allowing the sellers staying there with no lease back docs and for zero dollars per day. 5. She asked my client if I was going to be there at the closing and when my clients daughter responded no, she answered with a sly remark "I figured" 6. She made the buyer side wait to sign with the excuse that she has another closing happening at that time. (My clients were waiting in the car for the sellers to sign since this was a hostile situation caused by their listing agent Sondra Grimes. Sondra neglected to draft a leaseback so there was no contract in place to secure her clients had somewhere to stay safely after we closed. Due to her neglect- she argued back and forth with me involving my broker and her broker trying to get her way so that she did not have to admit her neglect and inability to serve and protect her clients. PLEASE NOTE THIS IS JUST KRISTI -- THE OTHER STAFF THERE THAT ANSWERED THE PHONE WERE PROFESSIONAL WHEN ANSWERING THE PHONE. Seeing that they have a 3.5 rating tells me I am not wrong in noting the unprofessionalism by that woman and place overall. I wish I had a positive thing to say because I would rather elevate a business not have to be writing a bad review. You have been warned .

Closer Yerula Gutierrez, Gave a Bag with all of the Sellers Home papers, Warranties and Keys. she…read moregave everything to the Buyer before Funding ever occurred. (Wesrcrest, Arlington) I would not recommend Yerula or her Rude assistant this was a Rookie mistake. I wI'll not use Ratikin again. Seller's Realtor

Do not use this company! They were not friendly nor helpful when we were trying to sell our condo…read more My husband was terminally ill and I notified them as such and they had no compassion and were so cold (Brenda and Joyce). I gave them a Power of attorney and a copy of my husband's Will while he was still alive. They didn't care. Then three days after he passed they sent a refund check in his name. I asked Joyce if she would redo the $ 50.00 check in my name since my husband had passed. She said she had to speak with Brenda and get back to me. I did not hear back so I called her. She informed me that Brenda said I had to go to probate to get the check in my name. Then a few days later I received another check for $50.00 but it said To the Estate of my husband. That wasn't helping me. So then my court date came and I went to probate. That same day I sent them the certified document from the court and to date, April 16, 2024 they still have not reimbursed me the refund check. I've had to file a complaint with BBB because it's the principal. They have no sympathy for me as a widow. I guess the company is so bad off financially they need to steal the $50.00 refund check.

Subpar experience. I closed recently and was told I needed three forms of identification on arrival…read moreto close. I was not communicated before hand on this matter. I already did this with my lender. I was however told to bring a check for the seller beforehand, how they miss the three forms of Identification who knows? Additionally, I found an error on the closing document the day before and communicated it. The error was not fixed by closing. Did not walk away with the excitement of buying a home. Lackluster experience

Been here going on my sixth year, I like it here and the price is right. My only suggestion is…read moremake sure you get the size apt you want right off the bat. Don't compromise because they don't let get a bigger apt once you move in, that's where you stay. Doesn't make sense to me, but that how they do it. I have the efficiency without the loft. I like it but wish I had gone for the 1 bedroom.

I currently live at Shadow Brook Apartments. I renewed my lease after living here a year and I…read morereally enjoy it. The grounds are well maintained, the staff is friendly and knowledgeable, and quick to respond. The structure of Shadow Brook is a non profit and the apartments are leased for ranges, based on your income (though it IS NOT section 8 housing). They offer efficiencies on up, and are usually on a wait list. They only show apartments on Fridays and do not always have one to show each Friday, though they do have a photograph album of model apartments and floor plans. Initially I was nervous to rent an apartment without seeing the unit first, but I couldn't be happier. With the option I chose (the loft style 1 bedroom) I have plenty of space and am able to live on my own affordably ($490 a month rent). Many of my friends and classmates pay nearly double to live, in many cases, a worse complex. When I moved to Arlington and told people I live at Shadow Brook I usually got an odd look, and some informed me that it used to be bad, but that was before Foundation Communities bought it a couple of years ago. Today, I have never felt unsafe nor have I worried about being ripped off or felt like my neighbors were shady. Upon my renewal they cleaned my carpet for free, they offer residual pest control and special request pest control visits each Wednesday (at no additional charge, without limits) and they use ABC Pest and Lawn. In the back of the complex is a boys and girls club and at tax season United Way sets up and helps you file your taxes for free. At least once a month they have a "produce day" where fresh produce can be bought at a good cost in the front of the building. Its close to UTA (actually a shorter bike ride for me than a drive due to the traffic on Cooper) and well located. I will renew again next year if it continues to be the wonderful property I have enjoyed.

Working with Holly and her team made the sale of our childhood home a smooth, understandable, and…read moreachievable goal! Holly and her team patiently explained every step in the process, guiding us with their real estate knowledge and expertise. We are grateful for their guidance as we maneuvered through what at times, were emotional decisions. Holly and her team went above and beyond in so many ways, providing valuable information, responding promptly, and guiding us on how to prepare our family home set up and ready for showing. We did everything they said, and our home sold in the first weekend! Thank you, Holly and team, for all your hard work, honesty, guidance, and patience. We will be forever grateful.

Off and on for 15 years, I have been looking for a house and Holly has been the professional that…read morehas been so patient to finally get me to the point of buying my new home. She also made every aspect of buying this home some simple. She was vigilant in crossing every "t" and dotting every "I" to make sure that my interests were protected. The team that was in the background was equally wonderful. They are professional, knowledgeable, and paid attention to the details that many would have let pass. I now have a beautiful new home and I thank Holly for helping start this new chapter in my journey

I cannot say enough amazing things about Westrom Group Property Management. My property had been…read moresitting vacant with very little activity, and after switching to Westrom, they secured a qualified 2-year tenant in about ONE WEEK, at a HIGHER rent than I previously had. I would never have thought I could get that number. I was absolutely blown away. Jon Westrom, the owner, even met me on a Sunday to walk through the property and talk strategy. That level of dedication is rare. His entire team works with real fire, fast, motivated, and incredibly effective. They communicate clearly, take action immediately, and truly go above and beyond. I'm beyond impressed and extremely grateful. If you're looking for the best property management company in DFW, Westrom Group is it. Highly, highly recommend.

I am done with renting from a company that tells you that the privacy fence is a privilege and they…read morerefuse to fix it. The back spicket is broken and you can't connect a hose to it plus it's coming out of the siding. My fence is rotting to death. We don't use the pool anymore because adults aren't allowed to have fun. Ridiculous. I'm not talking be inappropriate. We should be able to bring a noodle? As a renter I pay for all of this. We pay over $2200 a month for 1600 square feet and that includes the garage. They care more about the land lord than the tenants. When the lease is up we are out. I recommend everyone do research before you rent. Rent is always negotiatable if you're dealing with honest people! I will not attack anyone 1 person. I feel that both renter and landlord should be happy not just 1 sided. Jon I have discussed these problems with you months ago and I texted you today around 11:50am and it's 5:00pm. You are the one who made the rules and said that the privacy fence is a privilege and your office says it too. In fact you have it in your hand book. You haven't solved any problems for me to write a good review. I told you I would not put a good review in until I see changes. No changes on your end at all. Don't come on here and lie. I respect honest people. You aren't being honest. This relationship will end on the last date of the lease and I will take care of everything you need from me to get out of here. I will end with that. Anything you say after this I will come back with facts. Let's leave it alone and just make it to next August. We are not breaking rules and taking care of the property with love and care. So I should have no problem getting my deposit back when we move! I already handed over my documents to a professional. I am just covering myself. God bless

READ THE BAD REVIEWS AND HOW THEY RESPOND TO PEOPLE…read more There is a signed lease that states no management company will be brought in, yet THIS company was brought in to manage a property that my sister rents. She stated concerns to this company, such as mold in the house, mold coming out of the jet tub, the house flooding every time it rains, a fireplace that cannot be used for whatever reason, rats, the list goes on. Just look at their nasty response they gave her in the previous reviews. Robert's true colors came out! They stated "you're pissed because you can't afford bleach to sanitize the tub, cmon, this is ridiculous".... it's not a tenants responsibility to get rid of preexisting mold and it speaks VOLUMES how much they lack respect and common decency for anyone they do business with. "No one twisted your arm to rent" again is bold talk over the internet, especially when after all was said and done this company texted her basically blaming the owner of the house for all the issues, then quit! Learn some respect. As a property manager ITS YOUR JOB to manage the property which includes maintenance and major repairs. I would not recommend anyone do any type of business with this company. If you see their name, run the other direction. There are so many other options to lease or buy from such as dfwurbanrealty. Don't waste your energy on these disrespectful clowns.

I wish I could give them a Zero! We were interested in a home that has been listed for 39 days…read more First he tried to get us to hurry and view the home by informing us he had two other showings that evening, untrue and then he wanted us to move up our move in date as he really wants someone in the home. Our agent did inform him of our credit situation adding that we are long term renters with a rental history of 25 years in the same home. No problem...Not! We viewed the home loved what we saw, submitted all necessary paperwork with 3.5 times income required for home, the norm is 3 times the amount, paid the application fee and we wait to hear back for approval. He denies us based on our credit scores and tells our agent "No way I can put them in a nice home with those scores" implying our credit dictates that we should only live in a low income home! But I make the salary and clearly I can afford the home. He is prejudices, bigoted and narrow minded! The world is recovering from a pandemic, people with no credit problems have credit problems now and some have even lost their homes due to job loss! If this is the type of property manager and minister you are I respectfully decline doing business with you. I understand why this property has been listed for so long he has no empathy or compassion. I can't even imagine what type of minister he is and what is he teaching...birds please flock together and prosper don't associate with non-flying birds they're not deserving of your presence! Not worth the time you will spend dealing with him!!!