Sold me a empty galaxy gas and when I went back 5 min later (because I didn't find out till I drove…read morehome and opened it) they told me there was nothing they could do. No refund or no replacement. If I could give zero stars I would. They pretty much stole my money because I didn't get any product from them.

First time buying from this shop and one of their employees (MYA) helped me out a lot and had a…read moresuper positive attitude and made my day! If y'all go here and see Mya she's the one to buy from!

Visiting from out of town and my best friend brought me to his favorite glass / smoke shop and it's…read morehonestly awesome! But what was even better was the owner who just gave the most amazing customer service and hospitality ever! From information about devices, to glass advice and just great small talk :) He says he learns from his customers, sees what they like / ask for and stocks the store accordingly and so much more. Honestly the best smoke shop!

Do not buy from the chain of these stores as they don't back their products. Go to any other shop…read moreor buy devices directly from manufacturer. I bought an expensive device here and I come back because it wasn't functioning properly. After they looked at the device, I was denied a refund because they suggested it was probably a manufacturing defect and that I should put a claim through the manufacturing warranty. Their other solution was to sell me a new device at a "discount" and I could keep the broken device. After contacting the manufacturer they concluded that the device was defective and they would send me a new device. I cannot believe that this burden was pushed onto me. BUY AT YOUR OWN RISK.

The worst customer service I have ever experienced. They sell cheap junk that is broken and doesn't…read morerefund or do store credit. I will never go to this place again. Rude people, overpriced merchandise and overall just one more thing that makes online shopping so damn successful

Came during business hours and they were closed. The sign says open but the doors are locked.read more

From the owner: "Our goal at high glass smoke shop is to exceed customers expectations and total satisfaction,…read morecustomer feedback is very important to us in order to meet these goals, and provide excellent service and products. High glass smoke shop offers a range of high quality products as well as a variety of affordable items, such as glass pipes, silicone, rolling paper, CBD, vape, tabaco, accessories , and much more. Come visit us or give us a call, you can also find us on Facebook and Instagram for more information, we've relocated with in Fort smith Arkansas. We look forward to offer you the best service on your next visit at High Glass Smoke Shop."