I have been a customer for years and have never had a bad experience with Abbotts. they have been…read morein business for over 50 years run by the family for 3 generations. They are founded on honesty, customer service, and a great dealership alternative. I would recommend Abbotts to anyone who is seeking for a long term mechanic shop.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

Preston's automotive service Beware of this place before…read moreletting them work on your vehicle We recently dropped off a vehicle ford SUV It had major ABS issues it was not safe to drive with our kids inside.We trusted preston's automotive service to fix to issue. Preston's automotive service gave us a set price $1155 to fix the ABS issue. Give us a 100% confidence They could complete the job. When the repair was made , we were told that was going to be a upcharge of $300 to complete the job they do not have the software to update the ABS module we would need to find somebody to complete the job. The ABS module needed to be program the The shop should heve told us this before they started job . Obviously there was a mistake made.The shop did not realize the ABS module needed to be program at that point, the shop should have corrected the issue for the customer Obviously the shop does not have the software to update the ABS module So now we have a ford SUV still broken down not safe to drive it with our kids inside My question is, why would you offer a repair to a vehicle? If you're not able to program ABS module. Feel free to reach out to me.We would like a full refund so we can go to a another mechanic to complete the job as of now.The vehicle is not drivable or safe to drive.

Horrendous service. Have called twice with two different inquiries each time, same result both…read moretimes. Some geriatric old man with the attitude of a high school cheerleader answers the phone, clearly can't hear or understand anyone on the phone, then just gets a pissy attitude. Any business should know, those who answer the phones are the first line of customer service, having this ass of an old man answer the phones like a child is not doing yall any favors.

Professional. On the ball and affordable…read more Will back up his work if there are any problems. Honest, and not reaching for every penny he can get, he's fair.

Prompt service. Very professional. They tuned up my Chrysler 300 (as requested). During the…read moreservice, an additional issue arose with a cable connection to my alternator. After determining the issue, they repaired that as well. I will use them it the future.

Js Auto repair is awesome! Jacob is very friendly and professional! He came to the house and got…read morethe brake job done in no time! His rates are super affordable and service is fantastic! Thanks again Jacob!

From the owner: We are mobile mechanics who come to you! We are dedicated to solving your vehicles issues. No job…read moreis to small. Message us with your year make and model and we will get back as soon as we can!

I was unable to get my vehicle seen at my dealership for 4 weeks. I called Jason at TTC and he…read morelooked at it the next day with recommendations and estimate. Car was repaired and back in 3 days. Great group!

We have now brought 2 tires to them for repair and in both cases, their charges were extremely…read morereasonable and their staff was very friendly. Would recommend to ANYONE!

Easy to schedule, great work at a fair price, oil change and tire rotation was done on time. Highly…read morerecommended!

Steve's Auto Service got my car inspected and serviced promptly. It is a friendly, efficient place…read more The value is very good. Lots of car memorabilia is on display, which is fun.

Had a nail visibly in a tire and came to Pump & Church. Husband and I thought maybe it would be a…read morecheap repair to patch but were prepared with bated breath to shed the money to replace tires. The gentleman that helped us quickly saw me without an appointment. He took one quick look, took out the nail, and said it didn't need a replacement OR a patch because of the way it angled and embedded itself. He could have EASILY told us that it needed at least a patch job and we would be none the wiser. I thanked him and asked how much I should pay since he did get down on the ground to inspect it and pull it out. He said: NOTHING! I thanked him profusely for his honesty and kindness, and gave him a $20 tip for his time. I was in and out in 10 minutes. Support your local, honest mechanic! :)

Went in without an appointment because my oil light was on. They immediately brought my Mazda cx9…read moreinside the bay, checked the oil, then proceeded to do a full oil change and I was finished promptly within minutes. Job well done! Honest people!

Earlier today I had tried to have oil changed at both Jiffy Lube locations on Broad Street in…read more Richmond, VA. One location had neither oil option required for my Honda car and the other location had a problem with their computer and could provide no service. This was my first visit at the Lube Center. I was in and out in 15 minutes. Price was the same as Jiffy Lube. Waiting room was prettier and bigger. Bathroom was bigger and cleaner. There was nothing IFFY like _IFFY about Lube Center. Go to the Lube Center!

Went in for an oil change and asked for my ties to be rotated as well. before even looking at my…read morecar,they started talking amongst themselves and came out and said "oh you don't need your tires rotated because you just need new tires". I guess they thought because I was a woman I believe that BS so I said "well did you at least put air in my tires?" they said "yes". I got in & the tire light was still on. They said "oh it'll go away in a few miles". Which of course it didn't. Certainly don't appreciate that they lied to my Face. Really crappy service.

I was having trouble with leaking power steering fluid so I took my car to Ridgefield Automotive…read moreServices. RAS diagnosed the rack and pinion gear blew and charged us $1200 to fix; which btw didn't include front end alignment...because RAS does not do that! What automotive shop doesn't do front end alignments??? So, my husband pays and I pick up the car only to find the steering wheel was replaced upside down! WTF! Of course the shop is closed when I got my car, so my husband calls the next day to tell them about the issue. They tell my husband "that's normal, it'll be fixed when you get it you get it aligned" WHAT???!!! Ridgefield Automotive is a joke!!!

We have used Ridgefield Auto for over 20 years. They are honest, friendly, and efficient. They have…read morekept our cars running way longer than expected. Their pricing is fair and they will try and get used parts if possible and if you request. Highly recommend them.