We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

We had a great experience working with Keith and Leslie, from start to finish. We really…read moreappreciated working with a local, family owned, company! Our pool definitely exceeded expectations. We would recommend to anyone.

Highly recommend! Keith and his team did a wonderful job on our pool. Great communication and very…read moreresponsive. We are thrilled with the finished product! Thank you Cozy!!!

Incredibly poor customer service - read the other reviews. Salesman said they could help with…read moreinstallation but they just passed us on to some clueless contractors. Got my last name wrong on the invoice and kept it wrong despite several attempts to correct it. Promised delivery in 1 month - took almost 3. Scheduled delivery on two separate dates with two different delivery companies. Basically, once we purchased the unit, we were left to fend for ourselves.

Poor customer service, no inventory management at all. We waited 6 months on a hot tub and…read moreeventually had to cancel our order. It's 2022!! Companies should not be managing sales orders off of pieces of paper. I highly recommend going to Hot Springs Hot Tubs, which is right across the street. They can have a model shipped to your house and installed in a matter of a few days. They can show you right on a computer screen, what models they have in stock and when they can deliver them. The sales team is highly professional and really knows what they are doing, unlike this business. They need to take note!!!!

This is our third summer using Paragon. We are very happy with their quality of service, response…read moretime and reasonable pricing structure. We have an older pool that requires quite a bit of love to get it up and running, and Andy went above and beyond to get it in perfect shape in short order in advance of the Memorial Day holiday this year. We trust Paragon completely to ensure that the precious few nice summer weekends we are blessed with can be spent in a beautifully clean pool. I recommend their services wholeheartedly and without reservation.

Update: Another spa company came out after 2 months of…read moretrying to find someone and discovered the light housing was the cause of the leak. Apparently he discovered the source in about 40 minutes or so and the total repair will end up around $350. Thank God there are still honest people out there unlike these guys. Previous Review: Mike and Andy showed up to repair my Hot Tub and apparently they spent about 20-25 minutes each diagnosing my hot tub and came to the conclusion that my pumps are bad, my heater is bad and I have numerous leaks. They parked their truck in my driveway at 10:39am and arrived to my hot tub at 10:43am. At 10:45am one person walked away from the tub and at 10:47am one of them urinated in my yard and then proceeded to walk to check out my yard for another minute or so. At 11:03am their truck was gone from my driveway and the $150 cash they convinced my wife to leave them because they couldn't come when she was home (we never indicated it was an emergency) was gone. I would have never known about this experience if my wife didn't arrive home at 11:15am (earlier than expected) and wonder why no one was here and the money was gone. Thank God we have surveillance cameras in place. These guys are liars, shady and thieves. I have no problem paying the $150 service call and any additional labor at $80 an hour to repair my tub, I do have a problem with someone ripping me off and telling me my top of the line Hot Springs Envoy that is 5 years old is basically shot. You don't have to believe me, but I have camera footage.

We looked at hot tubs at multiple places. We put a deposit on a Sundance, on a Cal Spa and on the…read moreWellis Mont Blanc. We compared the features, searched reviews and ended up purchasing the Wellis hot tub from Greg at Jacuzzi in Doylestown. We chose the Wellis due to the numerous features like 3 motors, 78 jets and a bluetooth speaker system. It also was a great value. We enjoyed that for a while. Then we had a chance to upgrade to a Jacuzzi 385 model. We always heard the Jacuzzi has their own special patented jets that were beyond compare. We thought that was the typical marketing slogan. Greg at Jacuzzi in Doylestown let us try the model in the store. We were amazed by the difference. The Jacuzzi jets were on a whole different level. Greg gave us a great deal and we received the new Jacuzzi a few weeks ago. We are so happy with Greg at Jacuzzi. We wouldn't buy a hot tub anywhere else. Lori & Dave

We highly recommend this business to purchase your Jacuzzi hot tub! Grant is very knowledgeable,…read morehelpful in every way and promptly returned our calls to answer all of our questions regarding operation and correct usage of chemicals. Delivery and installation was prompt and professional. My husband has rheumatoid arthritis and Grant explained how it will help with the inflammation so it has helped immensely with pain relief along with reducing stress and it's just a great way to relax! We LOVE our hot tub!!

Purchased a sauna from Nick - Very helpful guy. Unfortunately the Sauna has never worked right…read more They did come out and insulate it which made a difference (wouldn't heat past 170 no matter how long it ran). It takes 90 minutes + to get to 180 degrees but still doesn't hold the temp well - its routinely at 175 when I get out. I have shown them that the heater is not pulling enough electricity to heat the area (power is available) indicating a defective heater. Jeff - the ops manager doesn't care. "Call the manufacturer" is his solution.

I paid for the fucking sauna and hot tub, scheduled a licensed electrician to come out and set it…read moreup, and then they fucking canceled the sauna delivery. So now I have to pay for the fucking electrician to come out twice. They over charge and they fail to deliver!

I'm so confused by the mixed reviews because I found this hotel to be fantastic!…read more I travel a lot for work so I've had by fair share of stays - and this one is easily on the better end of the spectrum. The staff makes a big difference here -everyone I interacted with was warm, helpful, and just made the whole stay feel easy in a way that not every hotel gets right. The vibe overall is also really comfortable. It feels a bit more cozy and grounded than your typical business hotel, which makes it nice to come back to after a long day of meetings or travel. Nothing over-the-top or flashy - just consistently solid in all the ways that actually matter when you're living out of a suitcase. I'd happily stay here again!

This hotel is very nice. We booked two rooms there when we were in town for a wedding. The first…read moreroom was pretty average with two double beds. The second room with a king sized bed has an amazing view of Logan circle. It was really pretty. The rooftop bar is very cool and we enjoyed hanging out here the first night. Unfortunately it was closed the next night for a private event so if you were only staying that night you were out of luck. The first room did not include breakfast which was a bummer because the rooms here are not cheap. The second room did but we were not aware that it is only 20$ per person and the restaurant is expensive so anything over is on you and it's easy to go over. And then of course you have to tip on the full amount so breakfast wasn't cheap. My advice is to get a room without breakfast and go eat at Federal Donuts across the street. When I got home we figure out that they charged us for breakfast. Getting that straightened out was a pain in the butt and I would be told they were going to fix it and that a manager would need to call me back which of course never happened. So I had to call several times. They finally refund the 40$ a day that the hotel automatically puts on there for breakfast whether you go or not but the charges we made at the restaurant are still on there that we charged to the room. So how is that free breakfast? We paid for breakfast. Parking here is like $75 a day so if you can avoid having a car do that. We just got an uber instead. Also they charge a 300$ fee for incidentals at check in which is kind of shocking on top of already expensive rooms. They refund it after your trip but you better make sure your credit card can fit the fee! I am unclear what the incidental fee is for because there is nothing to buy in the room unless people steal the bath robes or something. My son's room was out of shampoo and he had to ask several times for someone to come and refill it. Otherwise standard amenities in the room including ironing board and hair dryer and mini fridge. Bathroom was odd as I couldn't find any outlets. I finally realized the only outlet is on the wall next to the toilet. Bizarre. My sister in law commented that it was weird that there were no outlets in the bathroom. I had to tell her "go look next to the toilet!" So there were some good things here along with the bad. Location was good as it's right in center city and it was convenient to the locations we needed to go to and it was easy to get an uber or Lyft from there.

So pay $250 up front, wait 30 days, and tech decides what wrong WITHOUT opening the SPA. Actually…read moredo that, and anyone can see the crispy. No, we get told to have an electrician replace the breakers. So, another $195 to find the electric supply is fine but maybe if the tech opened the panel...... I'd suggest to all another dealer that might employ an accountable tech.

Thank you for your outstanding service and attentiveness. We are thrilled with our new purchase.read more

Aaron responded promptly and quickly diagnosed and sourced repair parts for my Hot Springs spa. He…read morepresents significant experience/expertise across many types of spas. A welcome find and repair or service resource since my selling Hot Springs dealer is not providing ant service.

From the owner: Family owned and operated. We will provide personal care and attention to your hot tub for both…read moremaintenance and service. Our experienced and certified staff can diagnose any electrical problems including issues with your heater, fuses, pumps, control panel and circuit board and more. In addition, we can fully diagnose and repair any plumbing problems from major freeze damage to a slow trip or leaking seal a Jacuzzi certified technician will ensure that your spa is in excellent condition so that you can relax and enjoy your spa! Col 3:23

These guys are the best I have had one Hot Tub for seven years, I just bought another one for my…read morenew house, the service is amazing. The sales people are amazing. The product is amazing.

We have a hot tub and endless pool. HealthMate has been cleaning and servicing them for ( years…read more The technicians are reliable, efficient and dry professional. The company is very attentive. We have also bought covers from them and it is always a pleasure to deal with them. Their prices are also very reasonable. I highly recommend HealthMate Hot Tubs of Green Brook.