April 1st I made an appointment for July 12th at 12pm. On July 11th at 4:42pm, I receive a message:…read more"Hi, This message is for _______. This is Dr. Day's office calling to remind you of your appointment for tomorrow, the 12th of July at 12pm. If you are unable to make this appointment or need to reschedule, if you can give us a call back at the office. Our call back number is _____. Have a good day." Notice there's no request for me to call back UNLESS I was cancelling or rescheduling. Notice the time...had I called back their office would've been closed. In the middle of work and another phone call on July 12th at 9:55am, I received another phone message: "Hi, this message is for_____. This is Dr. Charles Day's office calling in reference to your consultation that was setup for today at 12pm. Unfortunately, due to failure to confirm, we will have to get your appointment cancelled. If you did wanna reschedule you can give us a call back at ____. Have a good day" Notice this is not a second confirmation; this is a cancellation bc I did not pick up the phone in the middle of me being busy. Notice this is 2 hours before my appointment was to take place, and 3 months after the appoinment was made. I send a message to speak to an office mgr or to Dr. Day. I get a 3rd long message from Christal (not sure how it's spelled) at 11am, stating that "usually" there are two confirmation phone calls, "usually" they will call days before, and "usually" they tell the customer to call back to confirm since they dont use either texts, or emails. Basically, a lot of "usually", BUT these usuals did not happen to me. When I return Christal's phone call, she went on the same long tangent without allowing me to speak for almost 2mins. Finally, I had to interrupt her and let her know that I did not receive a request to call back. I received a "reminder call." No where in that message was I instructed to call back, UNLESS I was cancelling or changing the appointment. Since I was doing neither, my appointment should have stood the same. She stated that "just like every other clinic around here" they call for a confirmation. I took her tone as an attitude and replied that "I am grown, and have been to many appointments around here, so have my children, I got to the VA and when there's confirmation required they send or ask for it. Otherwise it's just a reminder, which is what I got." She replied "Well we're not the VA..." to quickly I responded,"I didnt say you were. YOU compared yourselves to every other clinic around here. As a matter of fact I go to a clinic in Your bldg on your floor. And there's a STARK CONTRAST between what is a confirmation call and just a reminder." She begins to raise her voice and interrupt, "well moving forward...MOVING FORWARD..." So I interrupt, "moving forward you all need to work on not confusing your verbiage. I did NOT receive a confirmation request. I was reminded of my appointment from 3 mos ago. I did not receive a 2nd request..." She interrupts "yes, you did..." I retort, "NO I DID NOT! I have the voicemails, I listened to them twice before you called. You cant tell me what someone else said thats recorded! The young lady that called my phone left a message for cancellation. The appointment was cancelled BEFORE she left that message! There was nothing about a confirmation on that message, 2hrs before my appointment. Nothing! So bc of your waitlist...I too was on that waitlist, although, not for a month, FOR THREE...my appointment was cancelled bc why? bc I didnt pick up the phone as soon as yall called. I work, just like you are, I cant always pick up the phone right when people call me. This is why voicemail was created. And if Im asked to return a phone call, I do, when I get a moment. What if I was in a medical office? In court? I STILl would not have picked up the phone, but would have been to my appointment ON TIME. I didnt get that opportunity." She finally replies "well, when we call we expect our customers to call back, even if we dont ask them to, we just assume..." "How would I know to calk back if you dont say so? Again, EVERY OTHER CLINIC will ask, or they will leave a reminder. Months ago I was told she would call and remind me, but I didnt need to do anything else." So now it changed from we leave confirmation requests, to you dont tell them to call back and confirm, you just assume they will. Customers now have to have an ESP requirement? She began to raise her voice even more. Finally, I said "...and you just keep on giving excuses. Im tired of listening, bc youre not. Im good. Thanks. You lost your doctor a lot of money, so Im good. Thanks Bye Bye (as I pull the phone away she is just loudly speaking)" and I hang up. I leave a message for Dr. Day anyway, as we have a personal connection, about his staff. What they need to work on. How maybe consideration that some of us that work are not sitting by the phone waiting for it to ring. No attempt was made to ask for a confir

After receiving treatment from Dr Day I will never trust another Doctor the same way again! An…read morealready devastating experience of loosing one breast to breast cancer made worse by seeing Dr Day, who was more concerned about the cost to himself than the Standard of Care to the patient! I saw Dr Day well over a year ago, after having a unilateral, nipple sparing, mastectomy. Dr Day waited until my very last follow up visit to tell me about Alloderm to explain the unaesthetic result and the asymmetry between my two breasts. He was sorry that Tricare does not cover for Alloderm and that I would have to go back to my PCM to get approval. That was a bunch of BS, but I did it anyway! (IT IS NOT ROCKET SCIENCE TO GOOGLE WHAT TRICARE COVERS FOR A PATIENT WITH A MASTECTOMY) His staff made it astronomically impossible to make that worthless appointment, but when I did get in to see him he gave me more misleading information. I have actually seen three other plastic surgeons after seeing Dr Day, one at Darnall and two at S&W, all of whom are unable to use the Alloderm or Strattice, because it is simply to late! To much of my muscle has been retracted and the Alloderm or Strattice would have had to have stretched with the tissue expander in order for it to grow into my own tissue, giving it a little sag, a more natural appearance and more symmetry. The best any of these plastic surgeons can do for me now, is to fix my pocket and suture in a crease. My implant is now being to migrate below my inframammory fold because I have nothing holding it in place like Alloderm, Strattice, Neoform, or Flex HD. Dr Day could have offered me any of these, but didn't, because according to Dr Day Tricare doesn't cover for it. It's against the law for them not to! Personally, I think what Dr Day did to me, should be against the law! One of the most UNPROFESSIONAL and MISLEADING experiences I have ever encountered with a physician or staff! I will never trust anyone in the medical community after this Doctor and staff!

I have overall enjoyed my experience with Texas bariatric specialists. My only complaint is some of…read morethe staff. They have to be checked on and reminded if not things don't get done.

I have not had the surgery yet but make sure you follow all instructions and keep up-to-date with…read moreyour insurance in order to meet requirements. Will post more after surgery.

My skin feels so amazing after any appointment here!! Laura, a licensed RN, is great with Botox,…read morefiller, and EZ gel. She knows her stuff! Any questions you have about why a procedure is done a certain way, she has the answer for you! I always feel super comfortable putting my skin goals in her hands. Tehia is also amazing! I did a hydrafacial with her and my skin was soooo glowy and smooth afterwards! She is also a super sweet person to chat with during the facial as well. Yasmine is also amazing at the front, always welcoming you in with a smile! I will definitely be returning here for all my skincare needs

THIS MEDSPA IS THE BEST! I've been to many MedSpas before in Los Angeles & nothing can compare to…read morehow great this place is. If you're looking for a MedSpa, this is it. If you're interested, they usually have specials going on whether it's for fillers, hydrafacials, cool sculpting, Botox, ect (this is just what I've seen. It'll vary when you ask). The main reason I love it here is because of the results I've experienced. Not once have I been disappointed with the results. Also, the staff is great! Taylor is super accommodating and Ashley is really good at making me look natural lol & Shout out to Tehia!! She's is a very well experienced LME. She's professional, has a lot of knowledge if you're worried/curious, and she's also a great time to chat with. So they're moving to a new location near Shilo Inn & they're also opening a new MedSpa at Liberty Hill. I'm moving near the Austin area soon, but I will literally drive all the way to Killeen just to get my routines done from Tehia and Ashley lol (but I'm sure the other locations are just as great). Seriously though, check this place out if you haven't. You won't regret it!

I was referred here by my dentist to have my wisdom tooth extracted due to the way the tooth grew…read morein. The staff were very nice and attentive with X-rays and questions. Dr Campbell is very knowledgeable as well. He's always checking to make sure you're okay during whatever process. Fast forward to the day of surgery, they make a driver come with you and stay during the entire time of surgery. You're given instructions orally as well as written instructions just in case. After that, I don't remember much of anything until I woke up again. A few hours after surgery Dr Campbell personally calls you to make sure everything is fine. You're also given his cell number beforehand in case of emergencies after hours. I did however have complications with my removal due to the tooth being so close to my nerve. Because of this, the staff made it easy for me to schedule a follow up multiple times and though I was concerned, Dr Campbell's knowledge of the procedure put me a little at ease by letting me know that sometimes the healing process takes time and this case was rare. I'm just always the lucky rare person unfortunately. While I'm still not fully healed, I appreciate the urgency to respond to my concerns and great customer service.

I had my teeth extracted in preparation for dentures about a month ago. The surgery went well. They…read morelater had to go back in and smooth up the bone because of rough spots on the bone. I'm not upset about this as I am a lawyer and I understand that a second effort to smooth out the bone is very probably necessary in some cases. The healing of the bone in some cases may leave rough spots on the bone where dentures will not fit ideally. The staff and Dr. Ormeni were excellent. I think this is a good medical provider and I highly recommend this facility and specifically Dr. Ormeni.

Dr. Rishi is the BEST doctor. She is super professional. She is thorough. The exam was painless…read moreand quick. I didn't have to wait very long before the appt. 5 stars.

Rude, brisk, rushed. Didn't stay long enough to fully listen to my concerns, and brushed off the…read moreconcerns I did manage to mention in the short time she was seeing me. Refused to talk to me about treatment options. Spent most of the three minutes she was in the room with me to comment that it was good that I wasn't overweight, because so many of her patients were. My weight had no direct bearing on my concerns, so this was basically time wasted.

Attentive care. Entire medical staff professional and listens. Got care in appropriate amount of…read moretime.

All I can say is wow! I was referred here for a colonoscopy and the care I received was first rate…read more From the time you walk in the door, it's very aesthetically pleasing, and you are greeted immediately by a friendly greeter. Check in was quick and easy and the entire experience was seamless. The nursing staff is excellent and shout out to my anesthesiologist who made sure that I didn'tfeel a thing.

First of all, I went in to be seen. I was not feeling well after work on Thursday, March 26, 2026…read more Upon entering, I was immediately looked upon as what are you doing here. I am a black female and new to the area, and I needed medical attention. The doctor was so rude and condescending. He basically stated that I looked fine. After attempting to explain my symptoms and how I was feeling to him, he dismissed me. I left there and immediately went to Urgent Care on the next block. I was seen by the doctor, and I was diagnosed with Influenza B (type B flu), along with a severe sinus infection and severe inner-ear infection. I was prescribed medicine and had to be off from work for 3 days. My take is I was the only person in the waiting room and the only black person, because the receptionist did not even speak English, and the doctor couldn't care less about treating me. I WILL NEVER RETURN1111

A parte de se tardan un montón en atender, no era la primera vez que fui a esa clínica y ya no…read moretenían mi expediente, la señora recepcionista nose dio cuenta hasta al final de visita , al salir del consultorio me dijo que hablara a la farmacia en 2 horas, hablo a la farmacia y no mandaron la receta ,el enfermero practicante dijo que la medicina se tardan, que si no había ido al médico antes , me moleste y pedí mi dinero de regreso. Creo que deben de ser más conscientes y tratar de ayudar a la gente, la gente no va al doctor por gusto ..

Clean clinic and friendly staff. Very efficient. Nuses . Small clinic but over all not bad. I came…read moreearly but was not able to be seen early since Dr not in till 10 and other patients before me. But that's fair.

Can't believe the review from five years ago is still being read. I have been remiss in providing…read morean update. Since this five years ago old review, BS&W Clinic in Harker Heights, they have done a 180. What a change! Not sure if they take Humana Insurance or not, but they give quality care to their patients. So, feel confident in using any or all of the BS&W clinics in the area!!!

This is just what I was looking for! So clean and nice inside. Everyone was so kind and friendly…read moreand make me feel so comfortable. I feel like they were very thorough and my teeth feel great! 10/10 definitely recommend you switch your dentist office and go here instead!

You have to really keep on top of your bill. The front office doesn't know how to do their job. I…read morehad a crown put on a back molar. It is giving me problems.

Just bad customer service. Not with the front desk, but with the practitioners. This is the 3rd…read moretime, where I've waited for over an hour long just to be seen. Assuming that this appointment could have been performed over the phone. My time is valuable to me.

This is Michelle Beard in temple. I've paid an outrageous amount of money everytime I went for…read moreprocedure. All my payments are not there, they made me pay 25.00 a month for amount they say I owed. It's back to where it started from and I haven't been there. My insurance I had,sent me tons of paperwork saying I don't owe anything, IPA didn't turn all the paperwork in on time and it says on my insurance print outs patient owes zero. The Insurance said IPA is making me pay because insurance didn't pay them until they resubmit it. I have the paperwork and conversations printed out. They still taking 25.00 a month out after me explaining this to them. Insurance said they will cut a check to them when info is resubmitted. They also charged me when I met my deductible. I am sending a letter of ceasing my payments, they are not Authorized to take money from my debit card under this act, Any transaction attempted or processed after receipt of this notice shall be considered unauthorized, unlawful, and subject to dispute, and may constitute a violation of the Electronic Fund Transfer Act (15 U.S.C. § 1693 et seq.) and applicable state and federal law. This needs to stop now. If the certified letter doesn't make them stop, I will take it to court and ask for all my money back. If they stop now, I won't ask for the money they ripped me off of!!! Look at these stacks and stacks of papers since 2023 they been charging me, for something they didn't turn in on time. I talked to insurance, they said all my balances are zero because insurance didn't pay all that because IPA didn't turn in on time. They rip you off here, sketchy. Drs are fine, the office don't know their crap. I'm going to go to the bank also and give them a copy of certified letter. IPA can get into big trouble taking that out of my card after I went up there with paperwork and told them I do not Authorize my card to be used. I wanted them to make copies of what I brought, lady said take a seat 30 min later my dad come in and said he's going to be late to an appointment. We left. I've called them several times they argue and say I owe all that!!! Insurance says no I don't. Here's the stacks of proof and letter from IPA. IPA again I do not authorize you to take anything out of my account by my card. Do something now then I won't go on, if not y'all, my bank and attorney will get copies. I am really owed by check big time from yall. Do better!