I used them to slipcover a club chair for my living room. Before contacting them, I called 2 other places because I needed this done relatively quickly (my regular upholsterer was on vacation) and King's was the only place that would guarantee meeting my deadline. She came over the same day to look at the chair and brought some some samples. A price was quoted but then I requested a lining be put in since the pattern on the chair was somewhat dark and I didn't want it to show thru. The price went up substantially. I wasn't happy about that but I needed it done - and done quickly.
Almost a week later, I called to ask them to also make arm caps. The price went up again. When I questioned the additional charge, the woman said "...well, you wanted lining and weren't happy about the price increase and now you want arm caps and are not happy with the price increase...." in a tone of voice that was reprimanding me. Yikes!! Great way to treat a customer. And I was surprised at the price increases because several months ago I had a 3-seat sofa slipcovered at the SAME cost as she's charging me for the chair and there were no extra costs involved (sofa was lined and arm caps included).
OK - so chair gets delivered on the due date and the pattern of the chair shows through the slipcover - albeit lightly. I pointed this out and she tells me "....you can put a piece of fabric in there to hide the pattern...." What??? I just paid 2x the cost of the chair for the slipcover and NOW I'm supposed to put fabric in there? I asked her why she didn't call me to tell me that the lining wasn't opaque enough and there was no answer. I told her I was not happy about that and her only response was "sorry." Not only that, but 1) the armcap's seam is on the outside of the cover vs. being done inside; and 2) there are places where the slipcover puckers on the welt. Lack of attention to detail all around. read more