On the way back from a wedding ceremony, I found three gorgeous Danish modern chairs in our alley. Although I was in a very, very, very adorable black satin Corey Lynn Calter dress, I jumped out of our car and dragged them into our garage. (Then I fed my pets, freshened up, and drove to the suburbs for the reception, but that's neither here nor there.)
They sat in the garage for a month or so while I figured out fabric and got estimates from several upholstery joints around town. I got some lowball estimates-- mostly around $175-200 per chair, but with very little explanation of what was included in the upholstery process-- as well as some ridiculously high estimates. I was most impressed when Covers Unlimited replied not only with a very fair mid-range estimate, but also with a thorough, friendly explanation of what would be included (new foam, tightening springs, refinishing wood) and what might end up costing more (new springs if they discovered the original ones were too far past their prime to salvage). We decided to have one chair done, see how it turned out, and then decide what to do with the other two.
When I dropped the chair off-- warning and full disclosure: I found it a little bit difficult to maneuver my car in their very tight parking garage, but, whatever, I didn't have to pay to have someone pick up the chair and it's not that hard to put on one's big girl pants and deal with a couple of ill-placed columns-- Kevin made me feel incredibly confident. He double-checked the direction of the stripey fabric I'd selected for the chair (duh, hadn't thought of that... just assumed they'd put it on the way I saw it in my head), asked me how I wanted to refinish the wood, explained the reupholstery process, etc. He also let me know that they were in the midst of an unusually busy time and that, under normal circumstances, a job like this would take two weeks, but I should expect three.
Just under three weeks later, I got a message saying that my chair was ready and that it was BEAUTIFUL. I took an afternoon to drive down to Pilsen, renegotiated the slightly scary parking garage (not as scary the second time), and picked up my FREAKING DROP-DEAD GOREOUS, AMAZING, BEAUTIFUL chair. I didn't think the wood had looked bad or the seats saggy before I dropped it off, but I was wrong. Dead wrong. The refinished wood gleams, and the seat is perfectly plump and comfy. Oh, and they added little plastic feet to the legs to protect my floors, as well as a dust catcher across the bottom of the chair to prevent dust from escaping the inside of the chair.
On the way out, Kevin and Carey noticed a little nick in one of the chair legs. They pulled up a seat for me, took the chair back to the shop and had the nick fixed before sending it back down to my car. During that brief wait, I chatted with Kevin, who-- in a totally unpretentious way-- really drove home the fact that the company does business in a super-fair way to both their customers and their employees. I got the distinct impression that I was doing business with really fair, decent, honest guys, and I'm excited about taking the other two chairs to be reupholstered.
And, who knows? Maybe after the next wedding I'll find the perfect alley sofa to match our Covers Unlimited-enhanced alley chairs... read more