Marvin Windows are wonderful and we are happy with the product. Installation was great but I'm…read moregive 3 stars for several reason's. I kept getting told that they were waiting for parts but everything was ready. From quote to finish was almost six months for five windows. My complaint was the lack of respect Todd gave me. He refused to give me an invoice or even stop by to see if I enjoyed my experience. I know this outfit has a great reputation but for me I'll go with a company that is courteous and professional when I do the rest of my windows.

Everyone is very nervous about new windows and me especially. Are they any good, will they rush…read morethrough and do a crappy job, will they leave me with a mess, will they look nice? All these concerns and more. I'm a detail oriented guy that can find fault with just about everything, I know, not healthy. BUT, let me tell you while giving major praise and satisfaction thanks to Todd, the owner of Windows, Doors & More. His crew showed up 30 minutes prior to start time every day! I say "crew" BUT, these guys were true Craftsman and I mean Craftsman. The Team, Steve, Jacob, Ian, and Bill worked together like a fine tuned machine. A look and a nod in the place of words. WOW. Their personalities made it actually nice to have them around and working on my home. If you have a question, they stop what their doing, follow you, and listen intently with a true response. They even took extra care to help me and be certain my wood blinds would fit the new windows. Extra trim required, Not a problem. I look at these windows and completed installation with pleasing amazement. I'm not kidding, everything looks and operates beautifully. For a guy that's hard to please, I couldn't be happier. Also, their pricing is more than competitive and their products are top rated when you do the investigation. I addition, the painted commented that the woodwork was done and nailed the way it's supposed to be done unlike other work he has seen. Hats off to Todd and his team. Even now I look at these windows and smile in satisfaction. Thank you from the bottom of my heart.

Aluminum Co. was great from beginning to end. They gave me a competitive price and the work was…read moreperform promptly by very kind and well mannered workers. They always introduced themselves and let me know who was in charge for that part of the work. They replaced my roof, gutters, facia, and downspouts. Big job done quickly and well. Thanks to all who helped.

I hired Aluminum Company of NC do replace all my windows and entry doors -- a project that was LONG…read moreoverdue. I'd done a lot of research into replacement windows -- what to ask when interviewing companies, what a quality installation looks like, which windows are the best quality. I'd been saving up for eight years for this because I wanted quality -- and it isn't always the name brands you know that are the best. I chose this company for these reasons: 1) Reputation. The company has been around since 1961 so they aren't going anywhere. 2) I researched the brand and type of window they install to verify quality and these were recommended by more than one person. 3) I asked about the install itself -- who measures, to what detail do they measure, type of caulk, how they insulate. And they never once treated me like "the clueless little woman." The rep respected that I did this due diligence and even gave me MORE information about their installation process, which I double checked, and yes, it is above and beyond. 4) The payment plan was simply unbeatable. 5) They gave me a DETAILED quote AND personal references. Other companies I spoke with did not. Communication was impeccable. It was a wait of a few months, but they kept in touch. Installation took only 3 days for 19 windows and 4 entry doors. These guys work FAST, without sacrificing attention to detail. When we had a mishap with one of my cats escaping the "safe space" they worked with me until I could corral him into another safe space. The crew chief, Chris Riley, is personable and managed the job well. The work site was left CLEAN. The full screens I asked for were installed later, and they're great. I had many windows that hadn't been opened for years because of being painted shut, nor had they been cleaned well. Now I can clean my own windows, the draftiness is gone and I am comfortable because that this company stands by its work. I am an anxious person. This was the biggest job I've ever had done where I didn't already know the person doing the work. They dealt with my anxiety beautifully and kindly. I have already recommended this company to others and will continue to do so.

If you are looking for doors or windows in the Triangle, save yourself some time and go to Kelly…read moreWindow and Door, Inc., a family-owned business and the only local ProVia showroom. We took the ride out to Cary to get a sense of the actual door, the finish we wanted, along with available options. Their sales specialist, David Boyd, was extremely helpful explaining the product line and Kelly's business model. David came out to the house and helped us find a door that fit our budget without sacrificing the look and features like glass we wanted. He took the measurements and explained the process from the point of sale to completion of installation. He walked us through the ProVia product warranty. We did our homework and got two more quotes, but Kelly was the clear winner in pricing and the fact that they are the only 'Platinum' ProVia dealer in the Triangle. Best of all? No franchise pricing games like the other two estimates. Their quote was transparent and actually more affordable than the 'big name' companies. While the price was more affordable, we looked at each company in totality. We highly recommend Kelly Window and Door, Inc. a high-quality experience!

When replacing two exterior doors, I met with Bill from Kelly Window & Door. He was professional…read moreand not pushy, and I thought I'd found a good company to work with, since they opened in 1994 and are locally owned. The premium doors are even made in an Amish area in Ohio. Bill just handled the deposit process, and Wes came and remeasured before ordering the doors. My doors were ready about four weeks early, and Mark called to schedule. Unfortunately, the polished sales front fell apart the minute the installation crew arrived. The installation crew arrived on time. Wes had already noted where they were to park, but they came to the front and insisted on seeing the doors before parking. I'm not sure why they needed to come inside without foot protection for an outside project. But that should have been my first warning of what to expect from this unprofessional crew. Early into the job, I started to hear arguing and bickering. It intensified at one point, and I thought there was going to be a physical altercation. They were angry, as one installer yelled at the other using phrases like "you're real f**kin helpful". This was the quality of the crew I was sent. It leaves a lot to be desired. They worked independently, and Door A's frame was scuffed up and left structurally out of alignment. Door B was unfinished, with a 3/4-inch structural gap at the top header and no foam or perimeter caulk. The weatherstripping was cut short and left completely square-cut instead of mitered, leaving an open gap where daylight poured straight through. The crew left an interior light on, which hid the light leaks during the day. The site was not fully cleaned, and there was paint on my property and the neighbors'. Harrold even attempted to clean the paintbrushes at my outside faucet. I contacted Mark, the operations manager, when I noticed the gap in the weatherstripping and sent photos so it could be fixed. I was told he'd send Harrold back around 3. So I waited all afternoon expecting him; he called me directly at 6pm and said he was going home first, and showed up at 6:20pm. Unprofessionally, he brought his wife along. With the poor job, I was surprised they sent the same installer back. Harrold's fix was botched: the weatherstripping wasn't symmetrical on both sides and still left a gap. The cut was supposed to be a mitered angle, as was Door A. Mark was on site at some point and didn't notice the damage to Door A's frame, the misalignment, the gap, the weatherstripping, the lack of insulation or caulk, or the fact that the crew didn't clean up fully. So it is concerning that the work isn't being properly inspected and signed off on. It took me a few days to notice, but that wasn't my job to project manage a certified dealer's premium installation. Kelly Window & Door promotes a "stress-free guarantee" that appears to be just words and marketing that they don't follow. They failed to deliver on the one-day install, dragging out the project despite the premium price. I expected a hassle-free experience and expected quality work from the installers. I contacted the president of the company, thinking he'd want to know about the problems and get things corrected. He didn't know the correct spelling of his installer's name. He seems out of touch with the day-to-day operations of his own company. Instead of taking accountability, he chose to gaslight me, trying to reframe missing insulation, raw uncaulked air gaps, and a total lack of perimeter sealing as a "cost-saving aesthetic choice" because the rooms were labeled for storage, "uninhabitable areas". But they are air-conditioned, making these doors permanent boundaries of the building's thermal envelope under North Carolina energy codes. The main office front desk staff took action on day two, moved my file to the warranty department, and they have been trying to help me resolve this. The warranty team, consisting of two technicians, both named Dillon, spent three full hours executing an extensive punch-list rebuild. They had to cut away the failing work; the structural error required heavy pounding to mechanically realign the interlocking jamb skins and apply spray foam on Door A to get it straight, and pack Door B's 3/4-inch structural gap with foam and caulk that door. The weatherstripping was mitered. The warranty repairs took almost as long as the botched install, which was four hours. Kelly Window & Door charges a premium price, and I expected a smooth installation with quality and vetted workers. The company did not value my time and kept me waiting all afternoon for the tech who couldn't do the job right the first time, instead of sending someone skilled. The company may have addressed the issues with the techs, but I never got a resolution. Based on how this was handled, I wouldn't use Kelly Window & Door for another project, as this was not the stress-free experience they promised but a headache.

Amazing service and enjoyable to work with. I had all the windows in my rental replaced as well as…read moretwo sliding glass doors. Denis always communicated and kept me up to date. They were professional and did quality work. I have been recommending them to everyone.

Needed a quote for a new home build. Contracator said its…read morebest to finish the survey and septic first and then come back. Seems like a good idea.

I reached out to a couple of places but this one was very responsive. They immediately booked…read moresomeone to come out and do the assessment. Assessor sat down w me and went over a couple of options. He showed med videos and brought samples of the material that the door was made out. Then, Ms Carla was very communicative to walk me step by step of the process and answered all of my questions. She communicated via email, text messages and phone calls to always keep me informed. Someone came out again to take final measures to order my new back door. Kyle came out and did an outstanding job in an efficient manner. He was very pleasant and professional. The value was great for the quality of the service, time efficiency, and reliability of their product. I would recommend them to anyone if you are thinking about replacing a door. I rated them 5 out of 5!

The contractor group was very professional and did excellent work…read more There were issues with the communication and rescheduling which happened 2 or 3 times. This was our only frustration/complaint.

So lucky I found Mendoza Services to help repair our home. Marvin the owner is very professional,…read morekind and recommends the best products and services needed for your home. He replaced rotting wood on one of my exterior doors, for an unbeatable price. He also shifted the door so that it closed properly and maintained communication throughout the process, he is kind and trustworthy. We will be hiring Marvin to also install new flooring in our home. I highly recommend Mendoza Services! Update: Marvin installed luxury vinyl plank flooring throughout our entire downstairs. He removed vinyl, laminate and carpet for the beautiful upgrade. The work was done professionally and with care for a very reasonable price. I highly recommend Marvin for any home improvements!!

From the owner: Mendoza Services, Inc. is a professional welding and custom fabrication services…read more We offer solutions for your home or office, In addition to new or repair metal welding work, we can repair or replace entrance doors, doors closures, damages storefronts, windows repair and Installations, and door accessories. We also offer an array of wrought iron work from scratch or repair such as iron railing, iron balconies,metal staircases, iron balconies, Iron gates, window security bars and more. We have been an established and popular company with an excellent track record for the best customer satisfaction, we have never compromised on the quality and the services provided to the customer. We believe in keeping the customers happy and providing them with products and services at a very competent price in all areas of Raleigh, Durham, Cary, Morrisville, Apex, Wake Forest and Chapel Hill, NC.

Repeated instances of not showing up, even after assistance from the owner. Still waiting for…read morecorrect door to be installed. I sure wish I had my old door back, but they ruined it taking it out. New door made incorrectly.

No issue with windows or installing crew. The issue is the salesman stated that the Sunrise…read morewindows had a .22 U# which is much better than the U# .28 offered by others. Then without our knowledge the salesman demonstrated and quoted a Sunrise Window with a U# .28. (Sunrise does offer a special package with a U# of .22). My issue is I thought the quote was for windows with a .22 U #. You can buy windows with the same LE 366 glass for less than half the price. In my opinion the warranty is not worth the extra cost.

We needed to replace the broken glass in the lower half of a second story 1931 window and Durham…read moreGlass made the appt for 2 days out (it wasn't an emergency) and they communicated about their policies and were on time on appt day! They provided a fair quote, we reviewed it and the crew replaced the window glass within a few hours. We were very pleased! They even saved a large (unbroken) piece of the historical "wavy" glass in case we have a small pane repair in the future. Very thoughtful!

These guys are the best. My store was broken into and the glass door was completely shattered. I…read morecalled Windows and Glass and Chad offered to come in to fix it, even though it was late at night. They did an excellent job and replaced the broken glass with a sturdier glass. They even cleaned up the shattered glass pieces on the floor, and the store front looked brand new. These guys are truly the best. I would 100% recommend.

From the second, I contacted Masterpiece Windows everything went smoothly and professionally. Ken…read morewas wonderful Coming out to the house to measure. He gave me multiple options so I could make the best decision for our window choice. And Merric did the absolute most wonderful job installing the window. Excellent workmanship. I couldn't be happier. Just a side note , I am very particular about things and I am ecstatic with the final result. It is stunning!! I highly recommend this company. They are top notch!

We went with Masterpiece Windows for replacement windows and a screen door and we're so happy we…read moredid. They were very professional, on time, and friendly. They made the whole process a breeze. Everything was taken care of and looks fantastic!

The product is relatively good but The customer service/follow up from all levels in this company…read moreis beyond terrible. I have tried to speak to several people in this company and in general they are completely unresponsive. It has now been over 8 months and our job is still not done. I am shocked as several years ago I used Pella and had a nice experience. My wife and I have tried to give Pella Raleigh the benefit of the doubt- but they have showed they do not care about us/customers. Emails/phone calls go unanswered, they installed windows and didn't clean them like they told us they would, installation left mud/debris all over, etc. I could go on and on. This has been a painful process and we still don't get responses.

Way too expensive. 12K for 4 windows, 34x58. If they were solid gold, maybe. but they are vinyl.read more