2021 water damage on ceiling above my staircase which was the aftermath replacing the roof of my home .... was never repaired was after agreement was made. read more

Chris came to my home on short notice after Helene and inspected my roof. He recommended a simple fix that a handyman can complete at a lower cost than his roofing minimum charge. I appreciated his honesty and will call on Recovery Roofing if a serious roof repair becomes necessary. read more

Imagine that you brought your car to an auto shop due to some unidentified engine trouble, and the mechanic diagnosed the issue by looking at your car from across the parking lot. That would be nuts, right? Recovery roofing provides free estimates, quick appointments, and they seem like nice people. But they gave me an uncertain diagnosis for my leaking roof ("What I think is happening is this.....") by looking at the problem area from 20 feet away but not actually getting on the roof. Then the prescribed fix for the possible damage was also not certain ("What they will probably do is......"). Just too much uncertainty for me, especially considering the final issue, which is that there estimate was exactly 4 times what I ended up paying a roofer of 30 years to fix the leak-- $1600 vs $400. Oh, and the roofer who fixed it got right up onto the roof in the blink of an eye and was able to see, with certainty, where the leak was at. So again-- nice people, free estimates, hassle-free scheduling. I appreciate all of that. But I just can't understand wanting to charge $1600 for work that you aren't even sure will fix the leak. And I cannot trust an uncertain diagnosis that was made without getting up on the roof and actually inspecting the problem area. Crazy. read more

Where do I begin? Salesman Reggie came out and tried to talk me OUT of buying a skylight. He started telling me how great SolaTubes were instead, and I should look into them. I brought to his attention the fact that he'd just walked by two SolaTubes on his way in, and I had three more throughout the house. No, what I wanted here was an operable, solar skylight above my bed so I could look out at night, see the stars, and ventilate the room on hot days. This is a conversation he now swears we never had, yet it was my entire reason for getting a solar skylight! He made out a work order that had his carpenter removing two skylights... but I don't have any other skylights. Reggie said, oops. I asked him if he could ADD A SHADE to the work order, a solar one. No prob, he said. He'd make sure it was yellow to match my room. That solar shade was two lines AWAY from the order for the solar window on the work order. Note that by installation day, the company installer (who did a GREAT job and was very friendly) said his work order said he was there to REPLACE a skylight, not install a new one. Good ol' Reggie! Reggie spoke with the independent carpenter I had to hire, since Recovery Roofing, a roofing company, refused to do the cut-through or finish that hole on the inside. ??? Apparently what he told him was faulty because the (standard-sized) window arrived - damaged; they hadn't checked it in the box though the owner declared hotly that this was happening a LOT lately. Shouldn't they inspect their products when they arrive? - their company installer wouldn't install it, because the cut rafters hadn't been supported and the skylight would eventually fall through the roof. The owner (who'd been so nice to me previously) yelled that I'd better find a carpenter FAST to fix things. I asked him to recommend someone, since he's in the business. He refused. "We don't do that." It took TWO DAYS of solid panic phone calling to find someone. The owner yelled at me for taking so long. Finally the skylight was installed. It wasn't solar. I'd mentioned all along in phone calls to Reggie and to the company installer that this was supposed to be a solar, operable skylight. Now the receptionist and owner told me that no, that pertained only to the shade. So Reggie said he'd cleared with the owner that the skylight could be replaced with the correct model for about $700 more. This seemed fair to me, and I approved the new work order. Then the owner called me and said NO WAY. He was tired of working with me. They were not taking the skylight back. I would have to pay for it AND the new skylight. I'm not built of money. I can't afford that. I accepted the skylight as is (they STILL haven't picked up their trash from the install), and will live with it. But I can warn y'all out there. This is what to expect from Reggie and the owner of Recovery Roofing. read more

Roofing Recovery and Restoration offered a better warranty than other companies. Also, they worked with me to provide the best possible price. The roof looks fantastic! This is a great company! Great customer service is their #1 goal. read more

They were prompt and thorough in giving an estimate and the price was fair based on others I'd gotten. They also gave me a realistic timeline for when they could fit in the project - and then came a couple weeks sooner! I would much rather have that than workers who don't show up when they say they will. The work was done professionally and promptly and we haven't had any leaking since. They are now working on our neighbors carport and the work there is more substantial, but they seem to be doing a really good job. read more

We are a property developer and have used numerous roofing companies until now, I will never use another. Recovery was 100% professional, knowledgeable, amazing clean up and done on schedule , highly highly recommend! read more

Used this company to replace the roof on our house for an insurance claim and they were familiar with the process. They did the job competently enough, but they left a bunch of food wrappers around my yard and did an awful job getting up the fallen nails from around the house. We've gotten a dozen stuck into our shoes. Thankfully nobody has gotten one through their foot yet. But worst of all, they broke the bricks off my top step on our front walk. I watched them do it, but when Josh, the field manager, came to look at it, he said he didn't see how they did it and refused to fix it. I don't recommend this company. read more

They were prompt to responding to my inquiry, confirmed appt, called the day of the appt to tell me when they will be there, showed up for the appt and solved our issue promptly. Reginald was the best! Will definitely use them again. read more

Amazing service. I called this morning, and they sent someone out this afternoon when I was available. My leak was just a pile of leaves on the roof, no work was needed at all. They were kind enough to tell me this through a free inspection. I will be using them for future services. read more

We had an estimate appointment with Recovery Roofing scheduled for 12 noon on September 30. Shortly after that time we got a call saying they were running late but were on the way. They never showed up, and we've received no further communication from this company whatsoever. Recommend you take your business elsewhere. read more

Very fast service and very professional. They had an estimate to me the next day I called. I called after some big storms which they were the only company out of 4 others I tried that could get someone there on short notice. The actual job was done with high quality as well. read more

I had a relatively small repair that needed to be done to the siding on my chimney, where the siding was separating from the trim and causing a leak in heavy rains. I was delighted that Recovery Roofing came out within a day to give me an estimate, and was able to complete the work less than two weeks later. Other companies I called were quoting me two weeks before I could get an estimate and two MONTHS before I could get the job done. Both Matt, and "Polo" who did the actual repair, were polite, kind, helpful and responsive. I am very pleased with the work they did. read more

Didn't show up for a quote after making two appointments I called the office and I was told he was catching up on his calls and I would get a call. I never did. I went with another company. read more

Recovery Roofing did an excellent job replacing my roof and gutters. Everyone I dealt with were extremely friendly and accessible. Polo came out quickly to provide an estimate which I received only 2 days after he came to the house. Josh was the project manager and he was always very friendly and easy to work with. His crew found out that one of my bath fan hoses needed to be replaced. Josh quickly found a replacement and got it installed for me. In the end the roof and gutters turned out beautiful! Overall, it was a fantastic experience and I would definitely work with them again. read more

From beginning to end the guys did an amazing job! Bet they didn't know I not picky I am! Matt took the time to take pictures of my roof and educate me on my roofing needs. Let's just say he was here for a little while(I'm not a roofer)! I researched companies for several weeks and because they didn't mind my extensive questions it was a go! The guys ran a little late on the day of service, however Megan stayed In contact with me the entire time! Very apologetic and professional! Once the team showed up, they understood my need to continue working and respected my work space! Thanks guys! They took the time to clean up all waste..I was really amazed at the level of services rendered. I was given a 1 year warranty on the basic stuff. So, hopefully I will be enjoying a glass of cold lemonade in my sunroom leak free this evening! Oh, they even took the time to fix another issue to prevent further problems! read more

Recovery Roofing & Restoration - Great team! - Roofing Near Me - Durham, North Carolina

Just received an assessment and estimate for my roof repair issue. This was the third roofing company to come out and I believe the most honest (verified some of what the first roofer said and some of what the second roofer said). Gave me my options and didn't try to claim a new roof was the only option. I wish he had been the first roofer to come out! read more

Recovery Roofing & restoration did a great job I had them come out to look at a small leak I had around my chimney. Everyone I encountered was extremely friendly and professional from the very first phone call with Kelli she made it easy to talk and set everything up. the work was completed in a timely manner and was a job well done!!! I was very impressed, so thank you to everyone that helped make this such a great experience. read more

My family is brand new to the area so we were introduced to Recovery Roofing during a home purchase process in which the condition of the roof was called into question. Our agent deferred right away to Matt with Recovery Roofing and we were introduced to a kind, hard-working, honest and knowledgable man. He came right out and performed an evaluation, not recommending anything un-neccessary, and gave us the confidence to move forward with buying the home. The crew did a great job completing the work in a timely, effective manner once we took ownership, basically giving our aging roof and gutters a "tune-up." Since then, I've called them back with other questions as another minor issue arose. Matt was again able to help us address the issue without any extra cost to us, just explained a few things we could do on our own. The point I'd like to stress is that you can trust these guys. Being a military family, we are always "the new folks." Its hard to know where to start when you're new and you have an issue, so we often rely on reviews like these. So I hope it helps any reader to know I plan to make Recovery Roofing my first phone call for any future issues with my home. read more

I had a contractor fall through last minute for the repairs needed off a home inspection before selling and Matt got back to me right away, went out and did the estimate same day and was able to complete the job with very short notice before closing on the house. Matt was great to work with, very responsive, and professional. They were great to work with! read more

Highly recommend these folks- very thorough job, done exceptionally well by super courteous staff. They'll definitely get my business again in the future. read more