I've lived here for over 7 years; I love that maintenance addresses any concerns I have in a timely…read moremanner. The leasing manager- Kayla has a positive attitude, and the grounds are well kept.

I been a resident here at Knottingham Apartments since July of 2024 and have a very peaceful…read moreexperience residing in this community

This place started off ok but upon moving out they were horrible !!!!!! I went to Jonathan one of…read morethe office managers for guidance on properly leaving the properly vacating the premises. The office sends you a letter when you are close to end of lease , so I wanted clarification . Jonathan advised a certain date to email the company for my love out date. I sent the email . The day I loved out I cleaned the apartment thoroughly bath tubd ,walls , and vacuumed carpet . I owed a balance and paid in full day of move out. I checked the portal within the next few says with a $0 balance . Them they come sending my final bill stating I owned over $2,000 . Charges were for breaking the lease , carpet repair 1,400, glazing if 2 tubs and $260 . Court fees ??? .... I called Jonathan to confirm our conversation and to ask him why would he advise the incorrect information . He has been advoiding me. I would NEVER recommend this place !!! The coorperate is very rude also

I am absolutely outraged by the handling of my apartment access on October 22 and the days that…read morefollowed. Maintenance entered my apartment without my presence or consent, despite me explicitly stating this was not allowed. I allowed it once because I was told scheduling a specific time was not possible--but this will never happen again. During this entry, a maintenance employee used a code that was not mine to access my apartment. When I returned, my personal code no longer worked. After multiple calls to the leasing office, a maintenance guy arrived (very nice I didnt get his name) and said the new code would work temporarily--but when I returned later, it still didn't work. I attempted to use the SmartRent app to avoid emergency calls, only to find I did not even have access, something the leasing office should have granted me. I was locked out until 7:44 PM, repeatedly calling maintenance with no response. The on-call staff, Keith (or Key), was shockingly unprofessional, dismissively saying "GEEZ" before hanging up. I had to leave my door unlocked overnight, creating a serious safety risk. The next day, I tried repeatedly during office hours to resolve the issue, again receiving no response. I called emergency maintenance 14 times, only to learn staff were at a trunk or treat event. I had to track someone down in person. Darrell eventually helped (Thank you Darrell) and confirmed this entire fiasco was caused by the leasing office never granting proper access to the SmartRent app. This level of mismanagement caused extreme inconvenience, stress, and serious safety risks. I have been locked out of my apartment three times, which is completely unacceptable for someone paying rent. I cannot recommend this property due to the unprofessionalism, lack of communication, and unsafe handling of resident access. The 2.2 star rating speaks for itself. update- Despite explicitly requesting that all communication be via email, I received an inappropriate phone call from Tina, the property manager for maintenance. During the call, she blamed me for not setting up my SmartRent password, even though the issue stems entirely from the leasing office failing to grant me access. Tina also claimed that Kyle came to my apartment at 4:00 PM to assist me, which is completely false, as I was not home at that time. Throughout the call, her tone and stateme nts were unprofessional, and I repeatedly expressed my dissatisfaction. I am also confused as to why bianca the property manager who I emailed --forwarded my email to Tina instead of adressing the issue, creating even more frustration. This mishandling has caused significant stress and inconvenience, and the lack of accountability and communication from management is unacceptable.

Chelsea is awesome. I loved the community when I took a tour. it was clean, I love the fitness…read morearea. Seems quiet

The carpet is still stained and the screen door lock is not fixed. The screw was prompt though and…read morefollowed up with explanation but I still not satisfied that I have to look at the stain all the time and think.about the screen door can not lock. I hope they get attention asap.

Move out day!!im finally moving out of this horrible place. Check time between 9am and 4 pm. How…read moreunprofessional can you get! Give me a tim They put entirely too much money and effort into the grounds-- which aren't that great. The building I have been in has had siding falling off. The windows are super cheap. The people that live above me are a MASSIVE problem. Weed and noise are constant issues here. This place is definitely a section 8 apartment complex and it shows. The maintenance staff is extremely lazy and does just the minimum to get by. Rent is very high for what you get here Best part is they don't pro rate rent! I paid a full month and they are happy to get me out here.

Third time I've had my package stolen with picture proof that it was delivered to the apartment…read more It's not a safe place to live.

The noise that the people make upstairs is so beyond ridiculous. All the office manager say is to…read morecall the police. Which makes no sense. I've been suffering every since those demons moved in. It takes way too long for them to repair anything. I would keep writing but it would be a very long list of complaints. I cannot wait to move!​ If you like peace, this is not the place for you.

I LIVED HERE FOR 3 years? I loved it! 5 day grace period for rent. Water included. Spacious. Not…read morealways the most quiet but I didn't mind. I was safe & it was clean. 9/10

100%...TURNKEY.....VA MILITARY APPROVED...l have enjoyed all of my neighbors and the 5.5 yrs of…read moreresidency, LOVE IT the name REDWOOD speaks for a lifestyle tks

My husband and I have lived in this community for just over a month, and I must say, we absolutely…read morelove this community and we absolutely adore our apartment. It's very quiet, clean and welcoming. It's actually feels like a single-family one-story home. It's very spacious and the huge 2 car garage is a bonus! The appliances are much smaller than we'd like though. The main tub and master bedroom shower are ridiculously very small, however; we are learning to live with these downfalls. No community is 100% perfect of course, however; we are glad to call Redwood our home. We had an option to move elsewhere not too far from here, however, due to the open floor plan with cathedral ceilings we chose here and are glad we did. The monthly food trucks are very appreciated for those nights I don't cook dinner (which is very few). The office manager, "Lonnie" and his team are very professional, friendly and business oriented. I love the way this office is ran. I have been a customer service professional for over 30 years, so I, personally appreciate it when I see others providing the same level of good customer service to others, especially my husband and I. The maintenance guy is absolutely the best! He is friendly, prompt and attentive. The turnaround time is stellar (1 day or less)! This sets this community apart from others, the wait time for maintenance requests at our previous community was 3-4 days. Overall, we are super satisfied living here, and plan to call Redwood our home for a long time. It's a lot of things we will never compromise on when living somewhere, some being: comfort, convenience, and quietness, and this is exactly what we found at Redwood :).

It was started off as a great experience, turned to be a living nightmare, as I had the worst…read moreneighbor as possible, management did nothing about it, it was the worst living experience of my entire life. You can hear the people next to you you can hear the people above you you can hear their conversations. You can hear what TV show they're watching. You have absolutely zero privacy as a noise. You're basically living with other people neighbors up till three 4 AM. Clearly people have no jobs here. This is a disaster of an apartment building.

A wonderful apartment complex to live in! Honestly have no complains and nothing but good things to…read moresay. It was the perfect apartment and I miss living here so much! Excellent value, everything was super modern and a good set up. I felt safe and really appreciated the concept of the fobs. Grounds were kept clean. Maintenance quickly addressed any issues I had. The manager Jenny was incredible and quick to respond, sooo kind and helpful! The complex is very close to the highway and to stores and restaurants. I will forever cherish my time living here.

This place is terrible, management change every few months , your neighbors can be loud as they…read morewant above you & the management won't do anything about it , I don't recommend staying here if you want peace and quiet . I been complaining about noise Above me for 7 months and yet nothing got done , loud tvs / screaming kids running around all times if the day , you can hear everything above you and it sucks

Mold in the unit, lived here for 5 months and they not only raised the rent up to $1600 but after…read morebeing out for 5 months I never received my deposit or itemized deduction(which is insane I'm a neat freak and cleaned out the apartment thoroughly before moving). They don't shovel the walks when it snows, there's not exhaust vents in any of the bathrooms so they grow mold in the units and specifically around the windows. Not to mention our heat was out for a total of 14 days throughout the winter(hey they lent us a space heater for a 2 bed apartment with no rent credit). Submitting my claim to 41B court today after months of reaching out and even trying to stop in. For the sake of you and your family find a different place to rent.