Waited 3 weeks for Frigidaire authorized $133.44 service call with no repair. Received quote in excess of $700 for parts, shipping, parts installation/repair. Better upgrade on new stove from Home Depot is under $700. Total rip off and scam. Avoid! read more

Poor customer service, was told the part would arrive in 10 days, we called them 20 days later and received total attitude, when we said your time frame is over and we gave you an extra 10 days, and when we asked again for a eta, put on hold then finally were told they do not know when they will get the part. read more

I was so pleased with the repairman that came out to install my new door on my refrigerator. He worked on it till he was satisfied it was correct. He even fixed my freezer that the installers from Lowes did a bad job on. Thank you so much. The office called me 3 times before they came out to set up the appointment, remind me of the appointment and to make sure it was still a convenient day and time. I think the persons name was Lisa, I sure did appreciate the calls and the concern she showed towards my appointment. read more

I would seek another company, they were hired from my insurance company, the work order was put in 11/9/23, I am still without a dishwasher, nothing resolved, only blame and passing the buck to American Shield, they forgot to order two parts, out of seven. I'm still waiting on those parts and my dishwasher getting fixed, as of today 2/15/24, also no apologies or anything on their part. Pick another company. read more

Zero stars would be more fitting. 3 trips and they couldn't diagnose or fix issue over 3 months on a leaking fridge. They didn't have the gumption to admit failure to home warranty company thus stringing homeowners and tenants along for over 3 months. Horrible communication. No show-no calls, no communication. Shouldn't be in business. read more

I have never experienced customer service like this. It was so bad I felt compelled to create a page for them. It was a nightmare dealing with them the first time. They came out were here less than 10 min said it was the clutch and would have to order a part. Over a week later I called to check the status since I had not heard anything and the girl working said ahe had to find the order. After 2 hours she called back to let me know they had not even ordered the part!! They finally came out and "fixed" my washing machine and a month later it's doing the same thing again. I called today since LG said the part had a 90 day warranty and I would just need to contact them to check it out. The receptionist said I needed to contact LG I.told her again (at least 5 times) what was going on when she put me on the phone with a "manager" Angie. I told Angie what was going on and that it was clearly not fixed. She became rude and agressive. I apologized for any offense and explained yet again my frustration which did not help. She continued to be rude and told me she was going to charge me if they came out. I told her I felt like that was unfair and that they should stand behind their work. She told me to just find someone else. After reading the other google review this is clearly standard for this company and I will spend money on a new washing machine before I use them again. CLEARLY this company has no idea what they're doing, how tonfux washing machines or how to treat customers. Such a shame Angie. read more

Called them out again (not their fault, we just have an appliance that is finicky) and they were fantastic!! I have an oven/microwave/speed cook combo most people have never heard of. They are able to diagnose the problem, order the parts and get it fixed !! Yippee!! I can't say enough good things about them. Nice guys, neat looking, very friendly and they know their stuff. I'm just so happy they will come to New Bern. read more

Wish I could give Negative ZERO, but unfortunately have to give one star. So if you are blessed enough to finally buy a Wolf Range, you have to use this Fly-By-Nite operation to set up you stove or else you can't keep your WARRANTY! The workers are NICE, BUT...do not know what they are doing, don't bring the right tools, lose their tools and have to take the unit apart several times to take up time to do what should be done in 1 hour and make it 5 hours. Then charge $815.00 for 5 hours! This Dog-and-Pony show is one to absolutely blame one company for, and that's Wolf-Sub-Zero who should do a better job vetting the company they keep. If you are going to fly with eagles don't scrounge with those who eat the dead. This company and it's manager are bottom feeders. They are PAID! If you buy a WOLF tell them You'll sue them if you are forced to use this crappy company to install or convert your range. You deserve better as a Wolf Sub Zero Customer. No body deserves to be taken advantage of by this horrible company. read more