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    Kinwell Primary Care

    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    3 months ago

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    Confluence Health - Haug Building

    Confluence Health

    2.8(5 reviews)
    2.3 mi

    There is a wide variety of medical services available here. Most medical staff that I've used were…read moregood and helpful. Most receptionists and schedulers are quite good too. The patient advocate people are very good. The billing department needs training and/or the billing system needs fixing. Oh, the business name has changed to Confluence Health.

    Called dermatology today to make an appt. They're requiring a referral even though I have double…read morecoverage and my insurance doesn't require a referral. Her suggested solution? Go to urgent care, waste their time and clog up the system unnecessarily to get a referral I already know I need. I only called confluence to make an appt at this place because it's actually URGENT! Once again, I am opting for care elsewhere. When the care here is generally abysmal and there are artificial roadblocks all over the place to even getting that abysmal care, I'll drive to anywhere I need to go. I wonder how many lives they're costing by being so incredibly delayed in providing care and by their artificial roadblocks to care. Here's a helpful tip for anyone else looking for a dermatologist: go to Lake Chelan Health Specialty Care Clinic. They immediately understood the urgency, didn't require a referral, booked me only one month out, and added me to a cancellation list for next week. It was quick, she was immediately understanding and personable, and the whole process was really efficient. Confluence should take some notes. Or didn't you guys notice you're losing business right and left from your only actually paying customers with commercial insurance.

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    Kinwell Primary Care - familydr - Updated September 2026

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