I've been a customer at this location since day one, and this experience completely changed my view of the business. I stopped in the back of the building for a few minutes while waiting for my order because there were no available parking spots. During that time, security approached me twice. On the second interaction, I was spoken to in a disrespectful and unprofessional manner, including being insulted over the radio. I simply stated that my order would be ready shortly and that I would wait briefly. What followed was completely unnecessary escalation over a minor situation. Instead of any attempt to de-escalate or treat a long-time customer with basic respect, the interaction turned hostile and unprofessional. including being insulted over the radio. Update: The situation was ultimately handled by General Manager Matt Hersh, and unfortunately, Rather than addressing what happened or acknowledging any staff conduct, I was told I was no longer welcome and that my account was being closed. It's disappointing to see a loyal customer treated this way over a brief and avoidable misunderstanding by your security staff. This was handled poorly from start to finish, and it reflects badly on the business overall. read more

I'm officially a member!!! Very nice staff and very organized. The lady was very knowledgeable and understanding what I needed. I can't wait to go back and get more edibles! read more

Kip - Watermelon flavor gummies. Got 10mg. - Cannabis Clinics Near Me - Cockeysville, Maryland

I visited with a friend, as I'm unable to partake, and found the place to be very well stocked with a steady flow of traffic. The drive-thru also seemed to move efficiently. I may visit again in the future. read more

Kip - Front entrance - Cannabis Clinics Near Me - Cockeysville, Maryland

**PREORDER** see how easy that is . Absolutely disappointing . First and last time Showed up around 10 to a closed store front and only drive thru open. Only to get to the window and be advised they're only accepting preorders . No signs in the drive thru to start a preorder process. Was not allowed to get back in line. Told to leave . I Should have turned my truck off at the drive thru and gone for a walk . There was plenty of time to still serve me. read more

Kip - Closed store front with no preorder adviser signs - Cannabis Clinics Near Me - Cockeysville, Maryland

This place kinda gave me the creeps. Customer parking out front was full, so I tried out back. A departing (or arriving?) employee sitting in her car barked at me it was "staff parking" only and I had to move. That message was indeed barely painted on the asphalt, but who knew this was such an issue when their customer parking was full? The confusing dual doorbell and security check-in situation was pretty sketch and unfriendly. But mostly, the purchasing queue felt like waiting to receive my prison uniform. You are finally shuffled into a drab, inner sanctum where employees are perched behind a soviet-era, bank-teller-like set up, but nearly twice as elevated, with no product visible. The kid behind the wall was friendly and helpful, god bless him, but the entire set up emphasized transactional shame. I did notice a drive through, so if you need the convenience of this location, and you know what you want, this has to be a better experience. I will give them the benefit of the doubt on this count, although I have not put them to the drive-through test (and can't believe they offer it, given how they threat their highly suspect walk-ins). Hey, I was given a free, KIP-branded disposable lighter to cheer me up--yay! The only thing missing from the experience was Santa's boot kicking me down the slide and out the door. read more

Got to be the worst dispensary I've ever been to, the products they offer are terrible and then they take forever, any other dispensary I've been to takes some time but it's quick, this one has a drive through and moves slower than a snail. Go to Chessecanna or Trulieve if you don't wanna waste your entire day at this dump. I could go through a busy McDonald's drive through 8 times before making it through this drive through once. read more

Kip - This is the world's slowest drive through that I was talking about. - Cannabis Clinics Near Me - Cockeysville, Maryland

very good business. i love to come here and thy always have what im looking for . definitely recommen.

This is one of the best dispensaries around. The folks here are always considerate and kind. Dr Dix is excellent and knowledgeable. No one has ever treated me rudely. One guy wasn't very friendly but I don't see him there anymore. Lots of good deals and I love when I can use points. Also the drive thru is excellent. read more

Legit awesome experience every time! Bud tenders are knowledgeable and always guide me to the exact product that I need. Drive thru is hella convenient for when I already know what I want and place an online order ahead of time. Best pricing and selection in the area out of all the dispos. read more

I love kip! They always have an extensive menu and offer daily deals for medical patients, aswell as a nice loyalty program! The staff is all very well versed in cannabis products and are always a pleasure to work with. read more

The manager Sam made it a terrible experience. Beyond rude and kept yelling over me as I was just trying to inquire about what I was told over the phone vs what she was saying. read more

Stopped in this dispensary in search of a particular item I haven't been able to find for months. Given that it was my first time here I had a tour of the entrance and large waiting area. After searching for months I wasn't hopeful I would find it here. But, EUREKA!!! Nicholas my budtender was calm, easy to talk with, patient with me and all my questions. Gave me excellent info and was extremely helpful. The store itself is clean and spacious. Plenty of parking. If you'd prefer to speak with a pharmacist they have 1 on Mondays. Thanks for making my first visit a pleasant one. I can recommend this dispensary I will be back again read more

Awesome staff and selection. They're quick serving their patients as they still prioritize med/rec. My go to.. best points system in the state! read more

A majority of the employees are rude and disrespectful. They will tell you one day that you are able to stack your points with discounts and then the next day you can't. They treat medical patients like crap here so if youre looking for a place with good quality service, don't go here. The manager running the late night shift is also very defensive and will do anything to intimidate his customers read more

Was my current favorite dispensary until today 2/10/25. My autistic 12 yr old is welcome at other dispensaries in the area as i am a single mom. Ive never had an issue bringing her in with me until today. I was at KIP a week ago and they were "happy to accommodate". (My drivers side window is broke so i cant go through the drive through. ) The bud tender came out & took my $$ and gave me my online order. Today i called ahead and let them know i was there & had an online order. This time they passed the phone to the Manager on shift. She was huffing and puffing on the phone then in person said they are "short staffed" and wont be able to accommodate doing this anymore. I told her "i'll just go to a dispensary that welcomes my daughter" she said "ok, have a good day!" and walked away. I am a medical patient and a single mom and one day you guys are so happy to accommodate me and my needs, the next i get this manager who clearly was annoyed she had to come outside and help. I am incredibly disappointed and will not be coming back. I only goes to places that welcome special needs individuals.... unlike Kip, i guess. So sad. smh read more

i've gone here over a dozen times and never have had a good experience. Today, I was told that they were closing early and that it was posted all week. I haven't been there all week and it didn't say that online. The system let me place an order for 6:45 pick up, showed up at 6:30 and they were walking out the door telling me that they closed. read more

Alex was the nicest guy you ever meet everyone there makes you feel welcome the prices were a little high but it was with spending the extra couple dollars for the experience read more

Kip - On the way back from kip - Cannabis Clinics Near Me - Cockeysville, Maryland

they suck here very rude people we ordered our items at 7 and they never even got to them at all so we called at 8:40 and they still didn't have them and ran out of what we ordered don't go here and waist your money read more

So user error on my end and I thought that some concentrates I had purchased were less than the amount I had purchased. Not only were the staff lovely when I went in the first time, but they were more then happy to accommodate what I had perceived has an error. After realizing my error I reached out to the manager Mr.Hersh and apologized and offered to make the situation right on my end since my mistake could have cost them. He was more than understanding and had there truly been an error I know he would have gone the extra mile or two to make it right. I will always go to kip because of the staff. They always have great deals and when you add great customer service to that on top, there's truly never a reason to go anywhere else. Thank you to the Kip team and Mr.Hersh. read more

Wow what an amazing experience. This was my first time here and from the moment I walked in I was greeted by Beth a delightful and upbeat super awesome person only to continue to meet more awesome staff. From beginning to end it was a and I can't say it enough Awesome. Thank you Kenny as well because once I was inside I was greeted again with nothing less than happy positive vibes and great knowledge. I'll be spreading the word for sure and of course be back myself. Thank you to the whole crew. read more

The only dispensary I go to! Different sales all the time and everyone is nice and friendly. Never wait more than 5 minutes. I'll never go anywhere else! read more

They are cool and will work with you. I jus wish they had cheaper prices and open longer in Sunday's

Probably the worst dispensary I've ever walked into. Not only was the budtender completely clueless about cannabis, they overcharged me and I didn't notice until I got him. Then noticed I was sold an 8th of shake for $60. Much better alternatives around. read more

Great dispensary, super nice, helpful staff and some of the best deals in town. Great sales, and best discount for vets. Love this place.