Terra Vista provided a reliable and comfortable home for me from July 1997 to March 2000. I was in…read moreunit G12 and also rented a garage (think they charged me $65/month for the garage back then). This apartment will always be special to me because it was my first place I rented on my own (I moved from New York City where I had roommates in every place I lived there). Moved to San Francisco to take a job in Mountain View (yeah, crazy commute I know, but being young and single I wanted to be where the "action" is, whatever that means! LOL). The view over to Pacific Heights from my place was really tranquil and I loved watching the fog roll in during the evenings. It was a quiet place to live and loved the central location - if I was feeling ambitious on a Saturday or Sunday I'd walk over to Tower Records (remember them?) in the Castro (there were also 2-3 good independent record stores during this period along Divisadero). I also walked to the Fillmore nearby for live concerts. Brother's BBQ on Divisadero was a favorite local eatery but there's all kinds of cuisine nearby. I also walked over to the Kabuki theater for movies and enjoyed the Asian shops at that shopping center. Also loved the convenience of the Walgreens down the hill and the mall behind Kaiser (it had a Good Guys consumer electronics store and Sears at the time but now it has Target and some smaller eateries). The onsite manager at the time was named Carol and she was very friendly and on top of things and from the other reviews posted looks like the current manager is also. I have fond memories living at Terra Vista Apartments and glad to see it's still standing strong all these years later.

Excellent location with a dedicated staff who don't let anything slip through the cracks. I had…read morethe pleasure of living here for 15 years and I was reluctant to leave. During my time there, the management replaced all of the windows, replaced the roof, replaced my toilet, stove/oven, refrigerator and never hesitated to send a plumber or handyman when needed. The manager, Terri, cares about her tenants and it shows. They also frequently upgrade the laundry machines and have a dedicated mail room so your packages won't get stolen. If you want to live in the middle of San Francisco and don't want to worry about your apartment not being maintained, Terra Vista is for you :-)

I lived at Mason on Mariposa for four years and I loved my time there…read more The entire team working here including management, maintanence, and especially Mario and Daisy are amazing! They truly go above and beyond! When I was moving out I had a buyer fall through for my couch and ended up needing to dispose of it. I did not know what to do and I had movers arriving in 12 hours. The concierge scheduled the recology pick up, let me leave the couch in the unit after I moved out, and even carried it outside for me as I could not lift it. This is just one example of many!! The team even took the time to get to know my family who would visit often! The amenities and especially the gym are a huge plus. People commented on the noise- this is an apartment so you can hear your neighbors. I am very sensitive to noise but never had an issue with noise levels from other apartments. People also commented negatively on the rent increases- compared to other apartments in the area I would say that the rent increases are on par with San Francisco housing markets. The units are not rent controlled, you will see similar price increases in any non rent controlled apartments. I would definitely recommend living here if it's within your budget!

I've been a resident at Mason on Mariposa for nearly three years, and overall, it's been a truly…read morepositive experience. The building is beautiful and well-maintained, the amenities are excellent, and the location in this neighborhood can't be beat. For the vast majority of my time here, the management and staff have been responsive and professional, creating a welcoming atmosphere. Recently, our building experienced a significant water main break that unfortunately affected several units, including mine. This type of event is naturally stressful for any resident, and there were some initial challenges in the remediation process. However, I want to commend the building's management team for ultimately stepping up to address the issues and work towards satisfactory solutions for the affected residents. The management team was receptive to feedback, and they put in significant effort to coordinate repairs and address concerns about damaged belongings. While these situations are never easy, their commitment to resolving the issues was evident. I'm now happily back in my repaired apartment and pleased with the outcome. This experience, while initially challenging, ultimately highlighted the positive aspects of the Mason on Mariposa community. If you're looking for a beautiful, well-located building with a management team that demonstrated they are capable of navigating complex situations and are committed to resident satisfaction, I recommend considering Mason on Mariposa. I've generally had a very positive experience here, and continue to enjoy being a resident.

DO NOT MOVE IN HERE! This apartment has been a nightmare from the beginning and we're learning of…read morethe ongoing safety issues in this building from residents that were not disclosed during move-in. - The building has an ongoing fire alarm issue which the management has failed to respond to for over a month. It goes off every night around 11pm disrupting the sleep and all the residents have become sick of it and discussing a collective action. Even the fire department said the building has failed to comply with their notices to get it replaced for years!!! In case of a real emergency, no one is gonna know because of these false alarms and this is the biggest safety issue - Had the worst possible move-in experience here. The leasing manager ghosted us after we paid and the replacement was someone who was managing remotely from San Diego. We were promised several things like the really old tiles in the apt that were going to be changed, but the new manager denied upfront. The condition of the house during move-in was poor. Windows were filthy dirty, the blinds were missing/broken and the house wasn't cleaned properly (we found some toy of previous tenant in the bathroom) and the management failed to appropriately respond to these issues. Their property manager told they'd get us sticky tiles and change the blinds because the light at night is too bright inside the bedroom, but they simply went back on their word. - There is no on-site management or security so no one cares about any issues in the building - The building constantly faces maintenance issues, the elevator of our building has been broken for half of the time we've lived here. The garage door was stuck for days and we couldn't take the car out because no one responds on weekends even for emergencies. Even after that, their solution was to leave garage door wide open for days until it was repaired which was a big safety issue. - Common areas are filthy and almost never get cleaned, we've seen dog pee and dustbins full several times for several days and you can't bear the smell of the trash room because it's never cleaned. - The amenities are a joke - they'll tell you they have this and that but nothing is ever maintained. All we saw after move-in was a broken foosball table, non-working printer and non-working tv in lounge area. When we raised complaint, they simply removed everything instead of fixing it lol - Packages are poorly managed and I've lost a package. No delivery provider uses the fancy safe system they'll show you during tour. - The utilities cost is exorbitant compared to what I've paid in luxury buildings in prime areas of SF. In short, this is far from a luxury building and needs serious amount of work and an onsite team to get it working right. It has also come to light that their fire alarm system, water sprinkler system and backup generator have not been operational for several years and there are open complains with SF City Attorney against this building. Stay away from here!

I have been living here for the past 2 years. Chantel appeared to be nice when I first encountered…read moreher. She even helped me get the place to the fact that I do have a housing voucher. Alot of people have negative views on individuals with section 8. So, I was very grateful for her at the time. I even bought her a gift because I WAS SO GRATFUL FOR HER. WHEN HER MOTHER PASSED, I EVEN SENT HER A GIFT TO LIFT HER SPIRTS. I don't even recall if she said Thank You. She is never in the office or rarely answers the phone. The problems started with my car being broken into. She did not reply to any emails. She didn't even want to acknowledge that my car was broken into. I had to call and ask her about updates. She acted like reviewing cameras is so hard. I worked security for a long time in college. It takes two mins. She never wants trace of the building's wrong doings (is what I came to the conclusion of). She likes to verbalize certain situations but won't reply back to emails. That indicates to me she wants no record of the things that take place in the building. I pay 150 per month for parking. When the break in happen, she told me security did everything they could, and I will not get a discount on the monthly bill due to it not being the buildings fault. I understood because at the end of the day security can't be everywhere. My thing is don't pretend nothing happens in this building, if it is. That's what she like to do. She will be quick to say, "oh we never have a break in", we never have this or that", "that never happened here in this community " blah blah. Multiple of my packages have been stolen. So don't tell me something is not happening when I see it is. I see random people walk in and out of that building all the time. Which ok I still didn't have a problem; she is doing her shitty ass job. The problems really started when the mold spread in my unit. I discovered mold on 02/22/23. I sent Chantel an email about it. My unit did receive "remediation". Respectly, "remediation" was NEVER done. I watched as those contractors PAINTED OVER THE MOLD. I Digress. Recently the mold appeared back and WORSE. To a point where my son and I were consistently getting sick, and I am having migraines. I told her and again, in ( her passive aggressive nature) to me she made it seem like it's no big deal. She told me it wouldn't be an overnight fix. She did say " Oh you shouldn't be living like this" but guess what ?? I still am Come to find out 45% of that building has mold. DUE to THEM NOT PUTTING the correct windows when they were building it. The company is aware of this (Pacifica real estate). They are also aware of the elevators being constantly down. They already received a complaint about the elevators. The city of SF gave them a warning or whatever to fix it. They posted it and she took it down. It was also a incident, with my sister coming to my house before. Chantel treated my sister so badly. There were also incidents with my 8-year-old son, who said she yelled at him. Due to the building NOT BEING CHILDREN FRIENDLY. Which is crazy because when I first move there. The whole 4th floor was occupied, and I would hear and see kids playing soccer. DO NOT MOVE HERE. They may look good. They even maybe be spacious for San Francisco, but sometimes what glitters is not gold. Chantel if you read this, I wish you nothing but the best. I hope you start to form better morals and values. And start to be more forthcoming with people about that place. Even if it's your job we all have a person in our heads telling us if something is wrong or right. You come off very high-handedness and lordliness. You act like you're doing people a favor, when YOUR COMPANY IS STILL GETTING PAID ANYWAY. HUMBLE YOURSELF. PS Jackie(the Maintenace guy) is so sweet. He is doing the best he can. I appreciate him very much.

I bought a place here in 2009 and absolutely love it. While the neighborhood might have a bit of…read moregrit to it there are so many great restaurants nearby, including the one right in the building, as well as walking distance to everything. This neighborhood is transforming fast too! One of the things that attracted me to this place besides the absolutely stunning view from the 21st floor were all the luxury amenities and great staff who help keep it looking great.

Attended a white party that my friend Amy was throwing. The place is amazing. I really love the…read moreclub level, perfect for throwing a party whether it's day time or night time. Also another thing I like is they have parking available for guests, $1 an hour not bad.

Overall, I've had a good experience at Carillon Tower. Like much of San Francisco, there is a…read morevisible homeless situation nearby, but management is aware of it and does what they can within city limits. Pedro and Karina are responsive, present, and genuinely try to help keep the building safe and well maintained. My apartment was remodeled when I moved in, there was a leasing deal at the time, and parking was included with the unit, which was a big plus. The building is actively being improved -- they're currently painting the exterior, recently upgraded to new laundry machines with credit card readers, and installed a new intercom system. Maintenance requests are usually addressed within the week. It's an older building, but it's clear management is investing in upgrades and resident experience.

"Maintenance requests are handled quickly, and management is very responsive and understanding…read more There are no surprise fees, and overall it's great value for the quality of the place.

Warning for Pacific Place Apartments in Daly City…read more I want to make residents and management aware of a serious situation happening inside this apartment complex. There is a business called Mutt and Tumble that is being run out of one of the units here, operating as a board and train for dogs without any license or permit. This is not an approved or legal business, and I have reason to believe animals have been mistreated and abused there. It is extremely concerning that something like this is being allowed to continue inside a residential building. I have tried calling the management office multiple times, but no one answers the phone, and it's frustrating that this issue is being ignored. Pacific Place Apartments should not be allowing an unlicensed business that harms animals to operate in their complex. I hope the management takes action immediately and investigates this before more dogs are hurt.

We scheduled a tour few weeks ago and this review is for our tour only. When we got here at our…read morescheduled time, the door was locked and none of the phone number we tried calling - including the one on the door got picked up. We eventually got in when someone else opened the door, yet the leasing office was closed. We ended up waiting for more than 20 min and thankfully one of the maintenance guy saw us and called the leasing agent for us so we get to do our tour. Once we met Edgar our tour went smoothly. The apartment we viewed was a 2 bedrooms where one of the room doesn't comes with a window hence the rent for that unit was lower and it was really spacious. Our only complain was the lack of view from window - it was facing the parking lot at the back, but that's just our preference of having a view of some sort of nature.

I can't speak to previous reviews but having lived in the city for over a decade and being in…read moredifferent neighborhoods and buildings I can say that this is a great place. The location is perfect if you want to be far enough from the hustle and bustle but close enough to go anywhere in the city. The weather is consistently sunny and you won't encounter the level of winds/noise such as in other parts of the city. The building itself is perhaps not as new as other offerings around this area or Mission Bay but the units are well maintained (they have a great and responsive crew), as well as spacious and you get more for your $$$ in my opinion. Of course there's always going to be opportunities for improvement (that goes honestly with every building I've lived in) and I can see that the management is doing their best to be the voice of the tenant. Parking is a big plus, proximity to freeway and gyms, as well as 15 minute walk to some awesome Potrero Hill restaurants/bars. There's quite a few good restaurants on the ground floor as well + a Starbucks. Management: I honestly am so impressed and content with the level of professionalism Stephen and Layla have shown in running this place. You can tell they truly care about the tenant's experience and all my interactions have been nothing but A+. They are responsive, caring, check in with you and there's great communication. All this is to say we're very happy with the choice we've made to rent here!

Some of the people who work there are great, so isn't really about the people; just cost and…read moreconstruction. -Expensive. It's gone up over the years to a ridiculous amount and nothing has been improved. -Shower has no water pressure (I think it's a water-saver). I end up staying a lot longer in the shower just to wash my hair than if it was a normal shower head. Not good for people with non-caucasian hair. -Washing machine is noisy. Theres a door but it doesn't enclose the sound, so it may as well not even be there. It's also too small to wash large blankets. -Noisy. Nobody does anything about the people who make lots of noise in the complex. -No built-in shelving so you cannot display anything. -Carpeting which is impossible to keep clean. -The usual landlord gouging issues like pet rent, etc., and speaking of pets, the deafeningly loud smoke alarm for the whole complex goes off constantly and scares pets.

Great living experience so far. Moved in a couple months ago. Loving the neighborhood and vibe of…read morethe place. Thanks for all your help!

Update - The…read morebuilding further went into disarray with elevators constantly breaking down and staff never responding to anything. The building then had a leak in the parking garage and was overcharging every tent and for building water usage for at least 2 months. Then, upon 30-day notice of moving out, the building also decided that a water leak from a year prior was suddenly our fault with no communication, whatsoever. They then went on to illegally deduct $20K from my checking account for the leak from their faulty toilet and that is how I found out about them charging me for the leak. Luckily, the ACH reversed the charge 3 days later after flagging with my bank account. However, no one from Greystar has gotten back to me after endless phone calls and emails. This place has caused us utter hell and it's not over as we'll likely have to go the rent board and/or get a lawyer to as we're worried they're going to keep trying to charge us a $20K fee. STAY CLEAR OF THIS PLACE.