They did not tell me that one months salary divided by 3 equals total rent you will be approved for. Ex $3000 (salary) divided by rent $1000 = 3 read more

Honestly if I could leave 0 stars I would. Me and my bf have lived here since may 21st and today is august 2nd. Our first issue was that we were lied to about the amenities in our apartment and received an apartment with no balcony. Second thing was that our "brand new roof" leaked and cause water damage in our ceiling which has not been fixed. Thirdly, there was a leak in the hallway that they left dripping and wasn't fixed for 1-2 weeks and has now caused mold. I called the office to report the mold and I was told it was probably "dirty water." I have called and sent an email since with photo evidence and have not heard anything back. Lastly, our internet does not work because the wiring in our walls is shit and now spectrum has told us they will have to redo all the wiring to fix this issue. Overall, I wouldn't recommend these apartments to my worst enemy. In addition to all the issues they don't contact you with any information or follow through with anything. The people are not accommodating and rude. ( also there is a wasp infestation in the walls so you will have wasps as roommates). We haven't even lived here barely 2 months and already want to leave! read more

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I was between giving this place 1 and 2 stars but after my experience with them I would say 1 is well deserved. My girlfriend moved into a unit here and had some of her stuff moved in. An inspector deemed the apartment "unlivable" as the whole building is sinking into the ground (it seems that you would know about this?!). The entire floor was caving in and she has to move out. So the complex had to move her into another apartment - it was bigger, yes but an inconvenience none-the-less. As we started moving into the next apartment a pipe from the upstairs neighbors broke flooding the apartment and leaving massive holes in the ceiling (Pictured). We then requested for her to be moved into another apartment for the same price which was met with much distain from the apartment complex. They showed us one apartment that was similar that reeked of cigarette smoke and dog (which is not something we do. Smoking or dogs.) and then they showed us a 3 bed room town home that was 500 dollars more that they refused to lower the price on from 1,500 to 1,200 a month, poor customer service. On top of all of this Stephanie the property manager was "out of town" or "unavailable" through this debacle which has lasted a week (and is still Happening). We had to speak through one of her employees which was very nice and understanding but he really had no power to do anything for us. All in all she and her roommate are stuck in an apartment with holes in the ceiling and fans blowing up into the holes of the ceiling to "dry" out the water. The house was deemed "livable" by what expert I do not know. With the possible mold that is surely to form the complex did not offer to put them up in a hotel or other living arrangement as repairs are made. Both her and I have lived in multiple apartments and rental homes and have never experienced the poor level of customer service we have received here. The questions still remain to be in answered. If the first apartment is sinking or needs to be torn down. Shouldn't their current residence be notified?! In emergency situations like this there needs to be guidelines put in place. Yes none of this was the complexes fault they are at FAULT for the way they are treating their customers and Mills properties should be ashamed of the way they are treating their PAYING customers. read more

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A great place to live in 1978. Our apartment overlooked the duck pond. Sounds as if it's gone downhill since.

Had a less than stellar experience in my time at Kirkwood Bluffs. With the poor customer service, sloppy maintenance jobs, and overpriced apartments, you'd be better off living elsewhere. Be sure to watch for any fees that magically get added to your account. We were given one for "dog cleaning" when we owned no pets and had to fight tooth and nail to get it removed. read more

I would have rated this apartment complex a zero but there was no option for that. When we got keys at move in and walked in, maintenance had left their equipment in the living room and shower doors off the master bathroom shower. There was a huge hole in our son's carpet. When we addressed the issues, the office staff claimed they had no idea even though the apartment was apparently inspected prior to us moving in. They also never told us they did not take checks, but online payments were the only form of rent payment they accepted. We have paid our rent online and our accounts have been hacked three times due to their unsecured website. Lastly, maintenance is a joke. On a 94 degree day, our air conditioner breaks. There is no regular maintenance for units until they break. After submitting two online maintenance requests, two phone calls and three hours later, I receive a phone call back from Phil who was more than rude about having his evening interrupted. He sounded intoxicated on the phone and hung up on me. If you would like to live in a rundown, poorly managed, account stealing, drink maintenance this is the place for you. read more

Use me as a reference and get 200$ off your rent. Direct message me. Great service. The property is very private. People are nice and keep to themselves. Very nice cars in all the parking spots. Central location easy to get to major events. I am super satisfied with my mo read more

Kirkwood bluffs is a unique property situated among several great parks for hiking or bike riding. It is also very close to some great restaurants, plenty of shopping & close to highways. I was drawn to the property because of all the unique floor plans. This is not your typical complex. The buildings are all different and are all on a hill with a beautiful view from the top. I have been particularly impressed with the service of the leasing director. I had a situation that required a short term lease in which she was very accommodating. I have had a couple of things go wrong in my apartment. The handy man fixed both problems right away. I would recommend this property to anyone that loves the outdoors and appreciates unique properties. read more

I suggest you read your lease very carefully. Other than that, this was a fine place to live. Maintenance was done quickly and with no problems. It is a large complex and some times people are not as considerate as you. Nice apartment, no hassles, but please read your lease very carefully. read more

Prices are very affordable for the amount of space in the units. However, its misleading as the quality of the units leaves a lot to be desired. They charge you $325 ($250.00 admin fee, $50.00 application fee, and $25.00 convenience fee which is ridiculous!) just to secure a place and they don't apply to the rent. Therefore, you lose it. They don't tell you that you have 72 hours to change your mind to get your money back nor did I see it on the application. They claim to have Kirkwood City inspections done and when I went into one of the units I was interested in, I found that one of the bathrooms had the ceiling bubbling up with black mold. Not only is that a health hazard but the toilet that leaks from above could have fell through and hurt someone. DO NOT rent from them or do so at your own risk! read more

My partner and I moved in the complex in 2017. 2020 has been the worst year living here thus far. The office staff is rude, and you can clearly tell they do not care about your issues. We have a squirrel that has been scratching in and now through our ceiling since July 28th. When Stephanie left... customer services and the concern for their tenants did too. read more

DO NOT LIVE HERE! Seriously. Do not waste your hard earned dollars on an apartment that is falling apart and not taken care of. I just ended my lease early because I was so tired of this place. I lived in the mid-rise building at the very top of the complex. I was drawn by the cabin feel and outdoorsy vibe. Do not be fooled. The building is old and always smells like animal pee covered up with cheap air fresheners. My particular apartment was spacious. However, there was much to be desired. The cabinets in the kitchen needed to be replaced BADLY as there were large chunks missing from some doors and one cabinet was detaching from the wall. Wanna know how they "solved" this problem? By adding a magnet inside the cabinet so the door would not permanently stay open because of the angle the cabinet was jutting out from the wall. Don't even get me started on maintenance requests. I had a very noisy fridge, and one pocket door in the bathroom stuck out even when it was pushed all the way in it's pocket, probably because it was installed on the hinge incorrectly. The fix by management? "Fixed" the fridge noise (no change) and NAILED the pocket door in, so I could not use it AT ALL. Ha. I guess technically they solved my problem because it didn't stick out anymore! Don't expect anyone to take your time into consideration. It should have been a sign to me when I was trying to come tour a unit before signing a lease. I called to reschedule the first appointment I made, and they had no record of it in the first place. When I moved out last week, I came on my lunch break; I wanted to make sure they wouldn't charge me for "damage" I hadn't caused if I wasn't there to witness the walkthrough. My appointment was at 11 am. 11:10 came and no one had shown up. I called the office, and they again seemed to have no record of my walkthrough appointment. She had someone come "right away." They showed up at 11:20. No apology when the guy showed up. He literally breezed through and told me I was good. I got no signed paper saying I wasn't responsible for any damage. He said he would send me an email. I still haven't gotten it so I guess I will call the office AGAIN so I don't get screwed over. Super long story short: please don't rent here. They only care about your money. Literally nothing else. I am so happy to be gone. read more

I've been a resident for almost a year in what they call the mid-rise bldg. The property is very pet friendly and I will say, my small dog and cat love the wooded view from the small balcony. I was told during my tour that the bldg was next to be remodeled which it desperately needs, but hasn't happened. I was initially attracted to the view from the very top of the property, but soon grew weary of the trek up and down the gigantic hill on pothole covered roads. I have also grown tired of the 4 times since I moved in the fire alarm has been pulled by kids, and the 3 times the indoor pool has been closed for weeks at a time and I've really grown tired of the over-powering air freshener used in public areas to mask musty smells. The day I moved in, I had a tight schedule, I had to pick up a truck and meet the cable guy ... then meet the movers. When I arrived first thing in the morning, my keys weren't ready, and I wasn't able to get into my apartment until keys could be MADE. What? They had known I was moving in for 3 weeks, why the heck wasn't everything ready? I waited over an hour for the "right guy" to show up who makes the keys, so it threw my entire day into a complete race to get everything done. It was a sign. Shortly after moving in, my air conditioner went out, they did replace it quickly, but I noticed they rolled the old unit about 20' down the hill and left it ... yep, almost a year later, it's still there, really? Are you looking to relax at the outdoor pool in the summer? Well forget that!!! The pool is tiny for a complex this size and is often used by non-residents as there is no need for a key to enter. Apparently things got out of control a few too many times over the summer and management closed the pool to ALL residents for several weeks ... again really?? Oh, and just so you know, the office isn't open on Mondays, so neither is the pool, Memorial Day and Labor Day - no pool. I should also mention if you care about people coming into your apartment when you aren't home, or even know they were coming, then this is not the place for you. I have requested over and over again NO ONE is to enter my apartment without my prior knowledge ... don't think for a second they have any kind of system in place that would pass that information to employees. Each time I've called to complain they've told me it would never happen again, well guess what, they did it again today. Urgh!! The apartment itself is large, over 1000 sq ft, the kitchen and bathroom are small with 1 kitchen drawer that doesn't open all the way between the two rooms. (Gonna pay more attention to storage space on my next apt search) The living space is large and I do enjoy the small balcony. The all electric apartment has been very cheap to heat and cool my usage has ran between $40 - $80 a month. The property is on the 3rd Manager since I moved in, so I think they are probably trying to make things better but for me, I can't wait to get out of here!!! read more

Please do not rent from this company. WIth the lack of communication at this place you are bound for a headache. I was swindled into an apartment in which has previous water ceiling damage. Now I have to come home daily with a gaping hole. The request for the issue was placed last week in which I did not get a response. Now almost a week later I am still dealing with the issue. You would think with the possibility of exposing tenants to mold and poor air quality the property would be a cause to be more responsive and concerned. However they are not. PLEASE DO NOT HERE! read more

Before I start, most of the staff have been kind and apologetic. However, the management company that owns this apartment complex (Mills) really doesn't give a **** about you as long as they can churn the $$$. Consequently, the employees end up dealing with a lot of pissed-off tenants because the suits keep their hands tied. Our family moved in late 2010 as my daughter was 13, going on 14, and in school and we liked the Kirkwood School district. Right after move-in management was very decent and accommodating and let us know that our building was one of the ones slated for remodeling. Only it never happened as once you're in, they don't actually get the budget to do anything. If you're heard that story before, it's because I'm not the only reviewer who got lead down that dusty trail During our time there we had horrible maintenance problems: 1. The first winter we were there, the storage unit leaked and ruined most of the items we'd stored in it (woodworking and mechanical tools and a 4-color HP High-Speed Laser Work-Group printer that cost thousands of dollars). This was after they 'fixed' the roof because we noticed some damage on the ceiling when we moved in. 2. The storage roof, every year we lived there, leaked. They'd repair it every year and say it was 'fixed.' However, they just did cosmetic repairs to the rotten drywall and didn't fix the underlying problem with the flashing on the side of the building that had pulled away and was directing water INTO our storage unit. 3. Of the six plus years we lived there, the roof leaked into the front-room, the hall and the master bedroom as well. They'd do spot repairs, but, often, it'd leak in the next rainstorm and have to be fixed again. This probably happened a half-dozen times, including the time it leaked on my wife's computer & desk. 4. The kitchen counter started to delaminate. It took months to get that fixed. Credit them that this was, because it was an outside vendor, a good fix. 5. They stopped sending pest control a few years back. Since then both myself and my wife have been bitten by spiders. Luckily they weren't brown recluse, but we did find a few of those over time and killed them. 6. The hall-bath. The faucets were so old and worn they had to replace them. OMG. The bathroom was down for two weeks as they kept screwing up what should have been a one-day repair. They finally, after weeks, did a mickey-mouse repair job on it. Also, the toilet leaked under the floor. That was another disgusting, drawn-out, took multiple times to fix problem. 7. Master bath. Sometime in the past they put a cheap plastic surround over the rotting tile job. As it got grimy and dirty they'd just paint over it. During my stay there the paint on the floor started coming up because of all the ground-in dirt underneath it. It was disgusting beyond belief. 8. Lies and more lies. After we'd been there and our daughter was in her last year of HS she decided to go to Meramec College up the road before moving on to a 4-year university. Knowing were going to be there for at least two more years we asked to have the worn-out carpet replaced. The master-bath fixed. The air-conditioner fixed. A few other major issues like cracks in the wall and fixing the roof on the storage shed. They'd said they'd do it when we signed the new lease. None of it happened. Instead they lied and said the carpet was new when we moved in (it wasn't, there were already wear paths in it) and that they'd 'recondition' the carpet instead. What they really meant was they'd just give us our annual carpet cleaning. The only other 'fixed' issue was the previously mentioned kitchen counter. 9. No air conditioner. Ok, technically we had an AC. However, it was so old and broken down that it only provided 10-degrees of cooling in the Spring and Fall and just 5-degrees in the summer. I, literally, bought two LG window unit ACs and jury-rigged them into the sliding glass door openings in the front room and master bedroom to cool our apartment. This one of the things they were supposed to fix if we renewed our list. And I could go on. There's a LOT more. We're talking years of BS and ineptitude and neglect. But I'll end it with this -- unless you have a compelling reason to suffer this crappy, run-down, mis-managed apartment complex because you really want your kids in the Kirkwood school district... It's not worth it. EDIT: The wife says we stopped getting the storage closet fixed after three or four years because the maintenance people told us until the flashing got fixed, the problem would keep reoccurring and that they were not allowed to fix the flashing, that had to be roofers. Also, it was more like four-to-six weeks before we finally got the kitchen counter fixed. Also, the whole hall-bathroom thing was far more complex than I explained, but she agrees it was a crappy job. read more

I have lived in this apartment complex for a year and a half. In the past 25 years, I've lived in at least 10 apartments around the country--and this is one of the best (I live in one of the townhouses, not the highrise). The area is wooded and well-kept. I have never felt unsafe, and the people seem friendly. My experience with the management staff has been exceptional. Maintenance requests are taken care of within an hour or two at most. However, I have had several times where the maintenance worker dismissed my concern or did a somewhat shoddy fix, but when I complained, the office got an HVAC specialist within a day who fixed the problem. There townhouses and apartments are being renovated, but it's a gradual process. Overall, I'm quite satisfied with the quality for the amount I'm paying. read more

Just moved in a couple of weeks ago. The Leasing team was there for me the entire time and were a joy to deal with. Maintenance came in and fixed a ceiling I hadn't even had time to report and did a really first rate job and cleaned up after themselves! Can't say enough good things - OH! Did I mention that the apartment is gorgeous? No? Should have opened with that. Thanks Kirkwood Bluffs! read more

I did the "look and lease". Stephanie was very helpful getting the finances prepared, working with me to get the promotion and move in quickly. I've had a few maintenance issues, but they were resolved in a timely manner. Many people have given this community bad reviews in the past, especially when it was known as Timberbrook. I took my chances with the new management and it has gone very well. read more

Kirkwood Bluffs is one of the worst communities that I have ever lived in. The office staff (with one or two exceptions) are absolutely horrible and hold no accountability for errors made on their part. Once you've signed on the dotted line, your just another check to them. There are plenty of other places to live in the surrounding area. All of which I would highly recommend over the Bluffs. Don't make the same mistake that I did! Look elsewhere. You'll thank me later. read more

I'm writing again to update my last statement. Apparently, the YES ENERGY Management group that collects the rent/included utilities have put community service dates onto the bill that do not correspond with the month you are paying for. Example: my bill due 1 JUNE 14 has "community service dates" from 25 Feb 14 - 24 Mar 14. This is why my final utilities was $180.88. I looked back at my bills and when YES took over the statement was for November but the service dates are from July and August. Apparently, Kirkwood Bluffs is ok with this practice of billing tenants for dates they had nothing to do with. This is completely ridiculous. Kirkwood Bluffs along with Mills Properties decided to ignore my emails/calls about being put into collections. They also decided that I did not deserve the respect to explain their position. Maybe, it is because this system bills the tenant such a huge amount when they leave and people complain. I don't know. I just know that they treated us poorly and it took the BBB to intervene and get them to respond and again for the BBB to get them to reveal the bill. Kirkwood bluffs would rather ignore previous tenants instead of communicating with them when they have questions. This is terrible customer service. read more