Great experience here. Everyone was pleasant and helpful. Office staff explained everything in…read moredetail and payment and paperwork was streamlined and only took a few minutes. Clean open air area, nice spacious waiting room, large parking lot. Right on rte 44

My son is so happy with his care that he insisted on the fact we need to write a review. His…read moreinvisalign is doing a great job and the people in the office are very nice. I would agree with what he wanted me to type. Pleasant experience so far.

I was scared of dentists for most of my life. When I finally found Dr. Phelan @ Exquisite Smiles, I…read morecouldn't have been happier. ALL the staff go out of their way to make sure you're comfortable. Procedures are explained very thoroughly, which alleviates a great deal of anxiety. Before any work is done, they go over your record, asking if there have been any changes to your health, current medications, etc. They're always asking "Are you okay?" or "Do you need anything?" or just stop when you signal to ask a question or take a breather. They never "dismiss" you and listen very carefully to anything you need to convey. (That's a HUGE plus in my book!) Compassion & quality time are first and foremost. Their finance department makes all the charges understandable and will set up the best possible payment plan for you, if that is what you need. If I could give TEN stars I would!

MALPRACTICE. NEGLIGENCE. UNETHICAL. BUSTED MY (previously healthy) JAW which is KILLING MY JAW,…read moreNECK and HEAD. PERMANENT, CONSTANTLY VERY PAINFUL INJURY. My good quality of life was shot to hell by these incompetent, uncaring frauds. UNACCEPTABLE. SHAMEFUL. You know you and your office blew it, Tyler, and wouldn't own up to it! I paid a huge price before I could get out of there! Lifelong injuries, pain and more medical issues and bills. Deceptive and experts at CYA. ---------Incompetent, insincere and haughty office "manager," Jenn, has serious issues, lies and does not care about patient health. Insults customers. Shocking how she gets away with it and shows no remorse. A fraud. -------DISHONEST, HARMFUL and DEFICIENT business/medical practices. Dental work always results in more physical problems and cost. Poor communication and explanation of procedures, risks and follow-up care. Always a new dental assistant who lacks competency. Office frequently over-charges and regularly makes last minute (even the day of) appointment changes, then, falsely shifts blame to the customer. Perform procedures w/o customer's prior knowledge of cost. Lie about cost. Complete disregard for how their incompetency and errors very negatively impact the patient. -------FAKE nice. Manipulative. NOT TRUSTWORTHY. Never take accountability or apologize for wrong-doings and excessive "mistakes." No empathy. Always trying to cover their 'you know what.' Practices like this should be reported to appropriate agencies and even sued. UNCONSCIONABLE.

Dr. Wassouf is knowledgable, professional, and kind. I've had cleanings, fillings, and an implant…read moreat his office. He participates in several dental insurance plans and his office staff are great too. He fixed an implant for me (so I did not have to totally replace it. The tech (I cannot remember her name, it might be Lindsay or Ashley...) does excellent cleanings and never hurts me (my teeth are very sensitive.) I feel fortunate to have found this office and I am grateful for what the work they do.

I left an excellent review of Dr. Wassouf about 4 years ago under a different email account which I…read morehave since closed, so I can't edit it. I had been seeing him for years and respected him very much. I recommended him to many people. About 1.5 years ago, I had a surprisingly negative experience. I was spoken to unprofessionally, my boundaries were crossed and I felt very disrespected-by his demeanor and tone. His opinion about my tooth which was said aggressively turned out to be incorrect. I had to go to another dentist and then have rework done in an old root canal to get it fixed. I don't understand why this happened other than he was having a bad day. I hope he doesn't do that to anyone else.

This last teeth cleaning was a bit of a disappointment for me. I had a cleaning with a new…read morehygienist and the experience was a bit rough. I felt that she was very rough on her cleaning procedures, the sink next to the chair (where patients usually spit) was not working and the overall experience was not very professional (at one point she splashed/splatter water on my face and shirt). I will go back to my previous hygienist next time and hope for a more pleasant visit.

Our first visit. The receptionist is so helpful and very nice, smiles and greetings that put us at…read moreease. They were accommodating and the facility is spotless. Great find!

missed appointment for the first time and was charged $50 meanwhile they left me waiting for over…read more30 minutes on a prior appointment and in my opinion they missed my appointment and I didn't receive a 50 credit. I had to reschedule my entire afternoon . Most medical professionals will give a one time pass on missed appointments not here

For nearly 10 years I used Killingly Dental for checkups and cleanings. I never had to pay out of…read morepocket since Delta Dental covered me. Last summer I went for my routines, and they insisted that I needed a special dental x-ray series. I told them that I had done them 2 years previously to remove a vertically broken rear tooth and had to see a specialist in Norwich because I have AFIB and am on Eliquis to prevent blood clotting. Delta Dental informed me when I called that they only cover this special testing every 4 years. I told the Killingly people this repeatedly because I am a 73-yr old senior, retired and on a fixed income and wanted no additional costs for care. I have no dental issues now and have had none since the broken tooth years ago. There was no reason for this additional test. They assured me there would be no costs for me, but when I was leaving the office, they told me I had a co-pay due. I told them I never had a co-pay for check-up and cleaning, so they needed to straighten out the problem with Delta Dental. Since that time Killingly dental has repeatedly harassed me with texts and emails and when I called them, I was never permitted to speak with billing, so I left messages repeatedly. No one ever bothered to call me and talk to me. until this week. They repeatedly bombarded me with bills in email and text by third party collections. So, I tried to have MY records transferred to the new dentist and Killingly THEN put a charge of $145 on my debit card. Miraculously I was able to be connected to the Billing 'manager' at that point. She proceeded to blame Delta Dental and refused to give me back my money. She also told me she would be emailing me the Delta Dental info she had. SHE NEVER DID. I told her I would be notifying all Eastern CT via YELP, Next Door, Facebook, Google Review and others. They had hundreds of thousands of dollars to renovate their facility (make it SOOOOOOO pretty and increase the attraction of patients to make more DOLLARS). Perhaps they should have invested in new dental equipment for Intraoral Imaging and modern x-ray equipment. Beware they only want your money. BTW after repeated requests to have MY dental records transferred, they have refused to do so. And lastly, I am now in the process of disputing the charge with Beacon Bank. As of 3/14 9:00am I have 766 reads just on Next Door. Below is the response I received the day after I posted this to Google Review. I will not be contacting them ever again. Dear Linda, Thank you for taking the time to share your feedback and for trusting us with your care over the past 10 years. We are truly sorry to hear about your frustrating experience with the billing and communication regarding your recent visit, as well as the unexpected out-of-pocket costs. We deeply regret that this fell short of the clear, compassionate, and reliable service we strive to provide to every patient, especially our long-term ones like you. We take matters of billing, insurance coordination (including with Delta Dental), and patient communication very seriously. While we cannot discuss individual details publicly due to privacy guidelines, we would greatly appreciate the opportunity to review your concerns personally and work toward a fair resolution. Please feel free to reach out directly to me as the owner or our office manager Keri and we will prioritize speaking with you. Your input helps us improve, and we remain committed to serving our community with the highest standards of complete health dentistry and patient-centered care. We hope to have the chance to regain your confidence. Warm regards, Allison White, D.M.D. Killingly Dental Care Owner Dentist

You ask to be on a cancellation list. They call you and tell you that somebody canceled. They…read morecharge they other patient $75 for canceling but when they put you on a cancel list if you don't show up they double charge and get another $75 off of you. After the first person canceled they got the first $75 . Management change has made this practice Go downhill. I have been a patient with this office for 3 years. It is now unbearable Office manager needs major attitude adjustment. She's rude she's ignorant. She overtalks you. She yells she passes on bad office policies on to patients. I'm sure I'm not the only one who left this practice. I love Dentist Barber. Time for new dentist

I am sure this dentist would have been fine - if I was ever able to keep my appointment. I made two…read more"appointments" with this place, and both times I was removed from the schedule. The first time I made my appointment online and I even called them to confirm. I then arrived for my "appointment" only to be informed that I was discarded from the schedule because I did not answer their "phone call" which I never got in the first place. I figured mistakes happen, so I made another "appointment" for June 2nd @ 9:00 am. I even stayed, and filled out all of my insurance info since I was a new patient. Two weeks went by, and silly me did not call to confirm/double check with them because I figured I was physically there and filled out all of my information. Additionally, there was no phone call from them either to confirm. I bet you can guess what happened next. I arrived to find that I was not on the schedule. They tried to offer me another appointment for September - a whole three months away. I just told them to forget it I will go somewhere else. Finally, I'd like to thank Friends and Family Dental for wasting my time. Keep up the great work! What a joke.

Impatient, rude staff, and didn't do the job right. I could've handled the rudeness if they did the…read morejob right --- but they didn't. I'm now paying more out of my pocket for Dr. Silverberg's poor work on my teeth.My bite is uneven and is hitting my front bottom teeth which I found out wears them down. For the sake of your teeth -- or your child's teeth -- that is a lot of money for a job done 50%. -you're most definitely better off elsewhere.

Dr. Silverberg straightened my teeth, my sister's teeth, and probably half of the kids from the…read moretown of Randolph with crooked teeth. He's a champ.

First visit was literally a waste of my insurance money. They just focus on cosmetic dentistry, and…read morethey refer you out to dentists far away for simple procedures. Not to mention, the receptionist was patronizing and condescending. I made an appointment with a dentist down the road which does the procedures (in-house) that Solomon was going to refer me out for. If you just need a filling or an extraction, I'd suggest going somewhere else.

My family and I have been going to Dr. Solomon for over twenty years. Our children are now grown,…read morebut I think it is worthy of note that our daughter sent word from her new dentist praising the condition and care that her mouth had received. As for myself, I can say that Dr. Solomon is obviously competent, but most dentists are. What is outstanding about him is the way he treats me as a patient and how he treats his technicians; he is cheerful, pleasant and unfailingly polite. He also is an excellent communicator and I never leave him wondering "what-the-heck is going on?" nor "why". I would recommend him to anyone.