M5 is our go-to when plumbing assistance is needed. Pat is professional and friendly. He always…read moreprovides accurate estimates and completes the work quickly and efficiently.

Plus side: Pat was friendly and communicated well. Down side: This was an expensive repair ($1,625)…read morefor work that took Pat 3 hours to complete. We received a limited-detail estimate of $1,625 after Pat came out to investigate a toilet that was unstable/rocking and water refilling slowly. The toilet had a crack in it, but Pat first told us it would not need to be replaced. He determined that the flange needed replacement and that there was some wood rot below the toilet that needed repair. Because M5 Plumbing advertises their ability to do full-service bathroom remodeling, including flooring replacement, we decided to go with them. 3/4" particle board was installed on the basement ceiling from below the toilet to sandwich the old flooring and allow for the new flange and toilet to be installed. We requested a more detailed cost estimate which showed we were charged $375 to "pull & reset" toilet, $675 to "remove and replace" flange, and $575 for "flooring repair, remove failed section of flooring, install new 3/4" plywood beneath floor, install new base for toilet, reinstall to tie flange to substrate." On day of repair, at the last minute, Pat determined that the toilet indeed needed to be replaced, so we had to buy a toilet for him to pick up from Home Depot. Cost us $1,745 for the whole project which took him only 3 hours to complete. My sister is living in this (our) home, so we wanted to be sure it is working properly and all is well, but we live across the country. It's hard to manage home maintenance repair from a distance. I wish we hadn't been so hasty in our hiring decision. We do not plan to work with M5 Plumbing again. It was too costly for such a simple project. We questioned the "flange replacement" charge at $675 on top of the $375 toilet "pull and set" (seems like a double-charge of $375, as the toilet pull and set should be obvious in a flange replacement), but he stood by that cost. We probably could have flown across country, done the job ourselves, and got a family visit out of it for less than what he charged us. But, alas. We made a mistake. Additionally, this is COVID pandemic season, and he failed to wear a mask during the work. He showed up with a mask for the estimate, but did the work mask-free. Disrespectful, at the least. Finally, he left a mess: garbage bag in the bathtub, scraps all over the floor, and an old toilet lid. We hoped this would be a good experience so we could continue to work with him for future work, but this won't be happening.

They seem nice, and they came over very quickly. They were prompt about returning calls and texts…read moreas well, and while I got cheaper rate quotes, their rate was largely in line with the area at $180 for a call-out. However, despite me mentioning repeatedly to Nathan that my shower was American Standard both on the phone and in my text message, Nathan took one look and was like: "Yeah, I don't know. I don't do American Standard." I opened part of it for him and showed him where it was leaking, and he was like: "Yeah, you need a new part." I explained that I had already replaced these parts at the advice of another plumber and it still leaked, so could he take a look if something was wrong with the installation perhaps. He just said "No, I don't know anything about American Standard, so I don't want to touch it." He gave me a helpful recommendation of calling George Morlan, and they connected me to a company that will be here in two days, but that means another two days without a shower and we have to delay leaving on our anniversary trip on Thursday morning to let the new plumbers in. This could have been avoided if AACT Plumbing had told me they don't do American Standard when I told them over the phone AND in a text: "I need an American Standard diverter fixed".

Nathan replaced an old toilet for us. He was great- very nice and communicative, did the work…read morequickly and efficiently, and he left the work area clean! We had a small issue with the wax seal after the toilet settled and he came right back over and it corrected in minutes. All around a great experience and would certainly recommend for your plumbing needs. Thanks, Nathan!

I've used Southerlands twice in the last month and both times, Roy provided excellent service. The…read morefirst was services through Lowe's for a disconnect and reconnect of kitchen and bath sinks before and after installation of new countertops. Scheduling and timing were important as I had grandchildren coming. Roy arrived on time to disconnect and then again to reconnect. He was quick and thorough. The second time I needed help was today. I needed a toilet reinstall on a Friday afternoon (read: now!) and Roy made time in his schedule to come and do it right away. Very, very much appreciated. Will recommend Southerlands to anyone who asks about plumbing services!

Customer service Reliability…read more Communication He did not return calls Then cancels but didn't bother to call and tell me as I waited way past our appointment. I text him a few times , finally he responded with excuses and said he could do it in am . My whole day was wasted No way to conduct a business However Roy was a nice .

Bill was great to work with! He did three shower pans for us! He is friendly and easy to work with…read more We highly recommend him!

Bill does quality work -- he's put in two shower pans for us now. He's professional and friendly…read moreand knows his stuff. Thanks, Bill!

Our old front door frame broke in the colder weather back in February. My house being an older home…read morealready left me with a bunch of concerns. From the moment I contacted Roman he was out at my home within that same day. Got the measurements needed to purchase my new front door from the store. Once I received my new door, Roman was quick to get this installed for us and our new door hardware. He and went above and beyond to complete our project. Leaving our front door area better than he found it and for a good reasonable price. Don't hesitate to call Roman for your next home repair!

I had Roman fix a bad hose bib. He was on time. He had me send photo of problem so he had right…read moreparts when he arrived. Addressed a couple of unforeseen issues with a little creative thinking. Very respectful of our home, removed shoes while inside. Very nice guy. I've found a great handy man!!!

I contacted Robert to help with a ceiling fan replacement in an old (1920s) home. He responded via…read moreemail promptly and we were easily able to coordinate an appointment to have the work done. Robert arrived on time and worked efficiently - getting the work done more quickly than I had anticipated. He is absolutely a treat, particularly as it is difficult to find reliable, NICE folks to do these smaller jobs. I recommend him very highly.

We purchased our house in July and realized shortly after that we had some rot happening on our…read morebackdoor. We contacted numerous contractors who provided very high bid estimates and wouldn't be available for weeks. Robert came out to inspect the damage, explained his approach to solve the problem, and provided a reasonable proposal for his work. He was highly communicative and professional every step of the way. The work itself is clearly high quality. The area where the rot was has been completely replaced and touched up so that you can't tell there was ever an issue there in the first place. I will absolutely be calling Robert for any future projects we have. 10/10

Very competent, and equally important, very conscientious. I would recommend them to anyone needing…read moreconstruction work.

Bill came over on short notice and he and his son fixed up a broken rod in our closet easy peezy…read more Super nice guy, very friendly, reasonable... highly recommend Bill!

Nathaniel was friendly and easy to work with. He was also on time, efficient and his pricing is…read morereasonable. He did a great job with finding a leak under our kitchen sink and repairing it. He also did a fantastic job of repairing a closet door that was coming off of its hinges. 100 percent would call him again for future projects, highly recommended!

Nathanael was fantastic to work with. I had a small wall by the stove that needed a new backsplash…read moreinstall. He was very responsive, reasonably priced, professional and very kind. The backsplash is gorgeous and we are so excited. As an unexpected bonus, he also leveled our range because it's been leaning toward the back for years, and it's awesome to make eggs and have them stay in the pan without sliding to the side. We will definitely hire him again.