This one is hard to rate for me. I contacted him and he was very quick to respond back and make an…read moreappointment to come and look at my kitchen as that is what I wanted to have remodeled he said he would have a general quote and an idea drawn up for me by Friday and sent to my email. I really enjoyed talking with him as did my mother-in-law. And then I never heard anything back from him. I figured he was busy so I gave him a couple weeks. A couple weeks turned into over a month because life happens and I recently sent him an email asking him if he was still interested or what happened or if he had anything for me from our meeting I don't know what happened but communication went to nothing and I feel like I was ghosted after our first meeting, which sucks because I was really excited with all the ideas that he had given me for a remodel of my kitchen that is not incredibly user-friendly at the moment.

Disappointing and unprofessional experience with customer service and communication. Cannot comment…read moreon the quality of the work that this company provides. I received a response from Tim who came to the site, inspected the project and even agreed to proceed/provided a verbal estimate. Despite this, he then stopped answering my messages and calls. I assume that this project ultimately wasn't worth his time but this is a business not a dating app. Communication should be a basic requirement and they fell flat here.

We hired Michael and team to do a master bath and half bath remodel Feb-Mar 2025 and they did an…read moreexcellent job. The master bath was about 60sq ft (excluding alcove shower) in a 1999 3-story condo, and the job scope included: demolish/remove original alcove tub, sinks, vanity, mirror, vinyl flooring, baseboards install new tub with 12x24" tile shower walls install new shower fixtures at taller height install 12x12" tile flooring install new plywood, solid-door vanity install new porcelain sinks and hardware install shower curtain rod install vanity backsplash tile install tile baseboards The half bath was about 25sq ft and the job scope included: install new toilet with appropriate flange install new stand-alone vanity install sink fixture Michael and Chevy did the work themselves and met every timeline. Michael was responsive and communicative, quickly notifying us of changes. He got the job done with high-quality standards and within a reasonable timeframe, despite delays and set backs. For example, in late Feb 2025 there was a significant snow/ice storm that delayed the project by 2 days. Michael showed up on the weekends to continue the job to try and make up time. He was consistent, reliable, and transparent. Another example: Our master bath floor was not level enough for the tile, and Michael was clear and open about what had to be done to get the job finished to a top-quality standard. It added a couple days to the timeframe (and some cost), but the final result was well worth it. Last example: The half bath toilet flange had several errors from the original build and contractor work, and the toilet we bought had a manufacturing defect (leak) we found after installing the toilet. Despite these obstacles and added time, Michael brought the flange to code, uninstalled the defective toilet, and installed the defect-free replacement. There were several curveballs with our job and Michael handled them professionally and courteously, making sure we were involved with every change decision along the way. We are thinking about hiring him for our second (guest) bath remodel, and wish him all the success a small business owner can have!

We engaged Mike's services to repaint our downstairs area, which included a troublesome hallway…read morewall - a poorly painted wallpaper left behind by the previous owners. Mike and his team from PNW were outstanding. They went beyond their responsibilities to fix the problematic wall and also proficiently painted the rest of the downstairs. Mike kept us updated daily and ensured a positive result. The work was not just beautifully done, but Mike and his team were genuinely friendly and grounded. We were so impressed with their work that we're already in the process of getting new estimates from them for our upcoming projects!

Hired Chad to replace one fence post on my older fence. Not a hard job. He sunk the post in the…read morewrong spot with concrete, and the fence panel wouldn't reach far enough to hang. He added a chunk and a big block of wood on the outside to Jerry rig it together. There is a big gap in the fence now. The whole thing looks horrible. I would have rather had it back broken. To make matters worse, he dumped the old post with old concrete and metal parts in my neighbors yard debris bin. That is so rude and is NOT yard debris. Based on other reviews this guy doesn't know how to measure and I would not recommend him. I would complain and ask him to come fix it but I don't even want him to do that.

Hired to pull and replace five fence posts damaged when a car lost control and drove through our…read moreyard. Removal was good, but all five posts were installed incorrectly: one was twisted and not aligned to our backyard, four were incorrectly spaced despite request for 8' apart. They are all 1" - 4" off, so we can't get our prebuilt panels in. Chad offered to fix the issue when we complained directly, but failed to show on the scheduled date (he didn't reach out, we had to, and got a "sorry, can we reschedule"). He failed to show on the rescheduled date and again asked for a reschedule. We are clearly not a priority and we cannot wait anymore and now have to fix it ourselves. Really disappointing, especially since we had a lower estimate with a different company but chose this company with the hope they could be retained on some other home projects in the future.

Jordan and his team transformed my ugly as all hell, spider infested garage into a wonderful home…read moreoffice I love every day. Really great communication, fair pricing, and great results. Highly recommend.

Thank you for the response. One of the fist things I asked was if you were willing to do just an…read moreexterior door replacement. If this was too small a project, just letting me know would've been great. Assuming the tenant talks to the landlord is an assumption. Asking me to take measurements and order the door is part of a contractor's job, sorry. Repeat this situ several times with contractors that can't communicate, it took me 3 MONTHS to fix a damn door. Save yourself wasted time and find a contractor that keeps you informed.

Where do I start? Prompt, high quality, flawless work. What was most impressive was how hard and…read morequickly they worked, & nonstop. When there was a mixup about a new window, they graciously replaced it, at no cost. For future work, I wouldn't accept anyone else, and have recommended them to friends and family without reservations

We had originally reached out to this company to do a kitchen floor install and counter…read morereplacement--both of which they told me were services they provided before we ever even had them come to the house for an estimate. Turns out they can't do THOSE counters, okay, fine. Let's still work together for the flooring. We went out and bought $500 worth of material, had been in contact for two weeks about the materials, scheduled a day for them to start BUT one business day before they were supposed to start the work they told me they can't do this job because it's angled tile. Not once did they ever say that was something they couldn't do. Now we have hundreds of dollars worth of material sitting in our garage. Unprofessional on every level. Do not hire these people.

Gloria got back to me very quickly, and asked good questions about the existing floor and plumbing…read moresituation. Gloria got back to me very quickly, and asked good questions about the existing floor and plumbing situation. Nope, not for that kind of money.

NW Tub & Shower did a fantastic job on my daughters home makeover! The home was in dire need of an…read moreupdate. Plus, she was on a tight timeline. Carlos remodeled her bathroom, replaced her entire floor with beautiful LVP and updated various fixtures throughout the house. He also handled a last minute repair for her. Carlos is truly a master of all traits. He is a dependable professional, his prices are fair, his work is outstanding and he got the job done within the requested time frame. I highly recommend NW Tub & Shower. You will be very pleased with the results.

We had Pluûm replace three identical street facing windows. The Head Carpenter was meticulous in…read moreevery step of the process. The Assistant Carpenter was also extremely conscientious when it came to dismantling the windows, frames, and wood work. Jorge was replaced by Sergey to do cutting for the final three days of construction and finish work. The final product was worth every minute. All of the joints were airtight. Each miter cut was exact. John is a cabinet maker and it is evident every time I look at my new windows. They were able to maintain the visual harmony of design that you find in some of your nicer 100 plus year old Craftsman houses. They came to us with glowing references from acquaintances and surpassed what were already high expectations. Thank you, James, John, Jorge, and Sergey. We will call you for our next project.

Can't say enough great things about Pluum and specifically James! I think we can all agree that…read moreneeding a home repair is never exciting but James made this as painless as possible but beginning to end. I really feel like he took the time to get to know me not just the repair. Building that rapport with clients is crucial and he gets that! Our window sill had wood rot and when they got in there it was worse than we originally thought, but we were updated throughout the process. I really loved the online dashboard with daily updates and pictures of the work completed. I felt confident that I always knew what was being accomplished. HIGHLY RECOMMEND for your next project!