I am surprised to see such low ratings. I've been a customer for several years and keep returning due to the super service and great value. Sure, I understand the one-off complaints, but any business or person needs to be judged on a body of work, not a single instance. In total, Kissel Cleaners is as good as it gets. Pleasant people, organic process, timely delivery, effective procedures. I like to look crisp and Kissel delivers . . . read more

Kissel Green Cleaners - Kissell Cleaners' organic processs does an especially nice job on sweaters. - Sewing & Alterations Near Me - Lititz, Pennsylvania

Recently had (9) mens slax shortened. All were pinned to proper length at home in advance. Inseam lengths varied a bit based on the fit of each pant. This was puzzling to them at first but with some explaining they finally understood why to hem as pinned. Job was completed in 10 days and the hemming was done as hoped and nicely finished. Charge was fair. Will use them again as needed. read more

So beyond upset. I took my sons scout uniform in and asked them to sew on his patches and Troop numbers. I said the patches are on by fabric glue but handed her the numbers and asked them to be sewn on as well. The lady said she couldn't dry clean the shirt because the glue would mess up the machine so I told her that's ok don't dry clean it. I go back today she hands me the shirt and a baggy of all his patches. They never sewed on the patches and ended up dry cleaning the shirt and all the patches fell off leaving the uniform shirt looking like a mess! This wasn't the first incident I've had there but it's definitely now my last. Do not use this dry cleaners! read more

I recently took a gown to be pressed. When I returned home and took it out of the bag there were two large footprints on the train of the dress. I returned to the cleaner and showed them the footprints and explained that they were not there when I dropped the dress off. They said that they would attempt to get them off. I assumed that since this was there mistake they would clean at no cost. When I returned I was charged for the cleaning. I patiently described what had happened and requested that I not be charged for the service. They refused stating that they clean gowns all the time. And repeatedly denying that is was there error. To avoid a scene I paid the bill & left. I will no longer be supporting this business. read more

Monday, April 16th 2018 I brought one shirt with a small rip in the seam to these cleaners for repair. I bit my tongue when the lady behind the counter said I was fat and that is why it ripped. She checked it in and handed me a receipt saying to pick up on Friday the 20th. I couldn't get back until Tuesday April 24th. I handed my pick up slip to the same lady was behind the counter and said, "Oh it's you", your shirt not ready. I asked how much longer and she began to tell me I had only brought in on Friday. I politely informed her that was the day it was supposed to be done, not the day I brought it in. She threw it onto the counter and said here you take back. What lousy service! No apology, she was right I was wrong, get out. It takes a lot for me to take the time to complain in writing like this, but this lady needs a wakeup call in customer service 101. read more

Expensive, always later than promised, they ruined a shirt with a patch that I could have sewn better. When I asked for my money back they told me to "come back" like they say each time my clothes aren't ready. Never go here, don't waste your time, the worst. read more

Unable to understand the person I was talking t0 when I called about their hours ( which I later determined was not the same as listed on the website..... read more

I am sorry to see the other negative reviews. I called to ask about drop-off laundry by the pound and they provide that service. It's $3.99 per pound and usually takes a couple of days; however I explained the rare circumstances that a co-worked from out of town was here for a trip of 3 days and it has been extended to 3 weeks and they were able to help us out and do same day laundry for him. I will update if I bring dry cleaning here. The person I spoke with was very nice and it was clear they went out of their way to help us out. Hope they et some more detailed reviews! read more

Choir Robes stained My church dropped off 36 choir robes and 30 of them came back with color that had run from one part of the robe to a lighter colored area. When I took a robe back to show the stains, the owner claimed it was the fault of the robe maker. Since other robes had been cleaned at this shop before and did not returned stained, the shop owners argument doesn't hold water. She refused to do anything about it. I will never return to this dry cleaners. The bill was over $300, and now the robes do not look as good as they did prior to dry cleaning. Poor practice backed up with poor customer service. read more

Owners are very kind and always ask when I need clothes back. On the few occasions I needed something back quickly, they happily rushed my order. I've been using them for years and won't go anywhere else, they're the best and I have even used them for alterations which have been done beautifully. I highly recommend! read more

I thought that I would give them a chance despite all of the bad reviews...BAD CHOICE! This place is horrible!The manager is even worse! I picked up my son's dry cleaning (which is what I ordered when I dropped it off- not a wash...I talked at length when dropping off), drove quite a distance before I looked over and noticed there were spots all over the shirt and the collar was burned! I turned around, drove the whole way back and asked the lady why there are marks all over the shirt (then she pulled out the 2nd shirt...spots and a burn on that as well!). She said oh we only washed it and so some stuff doesnt come out. First of all, if you have spots that dont come out I NEED TO KNOW BEFORE I DRIVE IT THE WHOLE WAY TO MY SON'S COLLEGE THINKING EVERYTHING IS ALL GOOD! Second of all, like I told the lady if I bring a shirt to be dry cleaned ,don't just wash and press it (oh because it's cheaper , the reason I was given why they did that- I can do that at home, and I specifically ordered dry cleaning when dropping off!) Also if you're going to leave spots on the white shirt, tell me and don't act like everything is fine. I even paid more to have it done by friday (because I need it Saturday). She never said that she was sorry, never offered to give me money back because they didn't clean it. Said oh we don't work tommorow, i can do it monday again. They just had an "oh well" attitude! This is a huge problem for me now, I have to try to go find a new shirt for tommorow am a store! Not in my schedule! STAY AWAY, THIS PLACE RUINS YOUR CLOTHES AND WON'T EVEN LET YOU KNOW, Try to hide it! ...It's just a surprise when you unwrap it out of the plastic at home! Horrible, HORRIBLE, HORRIBLE! read more

AWFUL customer service. I picked up a sweater for my daughter, got home and it had a huge hole in it. I went back and complained. The response: it's an old sweater, when the lady cleaned it the hole must've happened. I said even so, don't hand it back to me and not tell me so I have to find it when I get home and then STILL charge me for it. He said, so what do you want me to do? I said I want my money back. He practically threw my money at me, took the sweater and threw it in the garbage. WILL NEVER GO BACK. read more

Cindy & Charlie have provided wonderful service to me. Very professional & very caring. I appreciate their attention to detail & I have also been pleased with my alterations. Their work ethic is the best. They know their business & they aim to please! Do give them a try - you won't regret it. read more

Do not recommend. Was running late, accidentally left $25 in my pocket and it was not there when I picked up my cleaning. The lady would not take any responsibility saying she sent it out. Awful customer service. read more

Absolutely awful service. They ruined my bridesmaid dress while cleaning it and didn't even tell me about it when I picked it up. I took it in to be washed and pressed, and it didn't have any specific spots or stains. When I got home after picking it up and realized that my yellow dress had several red stains on it, I went back and they offered to re-clean it without arguing with me (as if they were well aware that this was their fault). When I went to pick it up for the second time and saw that the stains were still there, the owner told me that it was a "crap dress" and was stained when I first brought it in. I had a picture of the dress from before I took it to them to prove that it wasn't stained originally, but he refused to look at it and continued to assert that it was my fault. I asked for compensation for my ruined dress and he refused, as my dress was "crappy" and he didn't stain it (he did). He wasn't even making sense and was very irrational. I do not recommend trusting them with your clothing, and definitely do not recommend them based on the inappropriate way they treated me. They were rude, unhelpful, and ultimately, they ruined my dress. There are better places to go in Lancaster. Give them your business instead. read more