I am a creature of habit and this place has my heart. My dad has also been going here for years to…read moreget his business clothes dry-cleaned and pressed. They have wonderful customer service (truly, everyone here is very kind) and very fair prices. I won't risk trying a different place for alterations because because every time I've gone here, the work was wonderful, exactly what I asked for, and done in a timely manner. I've had linen pants, work pants, jeans, etc. all altered here and they've all been perfect. I wouldn't recommend going during the holiday season as they are typically swamped with alternations.

I have gone to Kim's for over 20 years and had a good relationship with them. They recently…read morealtered my daughter's party dress. It just needed to be shortened in the hem and straps. Somehow their tailor had a mixed message and completely deconstructed then reconstructed the dress in an odd way. The tag is now under the arm instead of the back and there is a seam running up the front. The dress no longer fits and is now worthless. It was brand new and still had the price tag. I took it back to show them and Mrs. Kim became combative insisting that the dress was like that when I brought it to them. I have photos before of the dress and it clearly was different. There is no question that it was mistakenly altered at their shop. She refused to listen and accused me of upsetting them. After 20 plus years of frequenting their shop, I'm shocked at her reaction. I've now also seen similar negative reviews. Extremely disappointing. I am now out $250 for the ruined dress and alterations which they refused to reimburse. I will never go there again.

Amazing people and business with years of consistent world class service!…read moreThank you for that.

From the owner: expert alterations and repairs, wash dry fold service, we clean organicallyread more

I have been coming to the Wash Factory for years always clean and professional, today was a…read moredifferent story I had to wipe out the washer and the floor needed to be swept lint and hair clusters all over the floor The bathroom had no toilet paper , very disappointed. I have been recommending the wash factory to all my clients , I hope this is a one off experience

5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

Had a great and fast experience! I needed two pairs of jeans taken in and they were able to do so…read morefor a great price and within 1 week! Highly reccomend.

I was in Pennsylvania for a class reunion and needed a suit dry cleaned. This place was close to…read moreHomewood Suites where I was staying. I brought the suit in at 8:30 AM and they were able to get the suit dry cleaned and back to me around 3PM. Amazing! Very reasonable price! Perfect!

Wonderful service at Parkway Cleaners! They do a terrific…read morejob and are always friendly and welcoming! Excellent customer service and my clothes are always ready ahead of time and look great! Professional and courteous staff! I've tried several cleaners until I found Parkway. They are the best!

I had a very unpleasant exchange with the person at the front desk on Gay. I brought in a bunch of…read morewire hangers - from clothes Parkway dry cleaned - and was told to correctly sort them and put them where they are supposed to go. Even told me they would not take one of them - from clothes they dry cleaned. Told me it was my responsibility to do it right, and actually started getting aggressive with me over it. I'm a customer! Our house has been using Parkway for years. I really resented the way I was treated! Hello all you consumers - PARKWAY recycles and reuses the wire hangers they give us and we return. Sorting the hangers is a courtesy, not an obligation. As a customer, I do it begrugingly but it is NOT my job. We are not paid to their work. I suggest management have a talk with their help so they understand the relationship: we consumers/customers pay Parkway for a service. We assist them to be responsible in the community by bringing back plastic and hangers. It is not our job to sort them. That's a courtesy. Period.

I had my comforters cleaned, great price plus had a coupon, packaged nicely and smelled fresh, not…read moremusty. Friendly staff, glad they are back in Lancaster. I got a free EZ Drop bag as well, and can drop off 24/7. Haven't tried it yet though.

From the owner: With quality service at unbeatable prices, why go anywhere else? At ZIPS Cleaners, we'll help you…read morelook your best for less.

This place is fantastic! I brought them a vintage evening gown that belonged to my grandmother. It…read morehad gotten mildewed in the closet and somewhere in transit got something sticky on the hem. Chris explained what they would try and do to restore it. I almost cried when I picked it up - the dress looked like new! Very reasonable pricing too. Highly recommended.

Great experience and great work! They shortened my coat by 6" and you would never know it! Very…read morereasonable prices!!!

I come to the Gay Street location once a week to drop off and pick up my dry cleaning. The staff at…read morethis location is Amazing, They go above and beyond to offer "great" customer service to their customers. You would NEVER know if they were having a bad day because they are consistently friendly and very welcoming. Diane (who recently retired in December 2023) was one of my favorite people to see when visiting this location. Now that she is no longer their Rodger has taken place as my favorite. He's extremely patient, kind, caring and accommodating as you can tell he cares about his job and how well customers are treated. Thank you Diane and Rodger for going out of your way to ensure customers like myself are provided "Excellent" customer service every time we visit your store. Oh! Thank you to the management team at this location who are responsible for this "Incredible" staff. You All Are Rockstars!!!

This dry cleaner used to pick up directly from my office, which was great! But for some reason…read morethey just decided to stop. My dirty laundry sat at my office for WEEKS as we tried to get in touch with them to find out why they stopped picking up, but we never received any call backs. Horrible service.

Bethany did an excellent job on two dresses that required alterations…read more The dresses were ready when promised. I found her very easy to work with.

If I was able to give 0 stars I would. I am not even one to write reviews good, bad or indifferent…read more I reached out Bethany today 7/29/26 for alterations on a bridesmaids dress.We made an appointment rather quickly and she was close to my home. I had alterations done one time ever in my life and had no clue what reasonable pricing was. She quoted me $205 for a hem/steaming And adding a clasp: After I left I felt it was too much. I asked around and even talked to another highly recommended seamstress All of this within 30 minutes of me leaving her. I messaged her told her my concerns and she offered to lower the price by removing things I needed done. I explained I would never ask a business to adjust their pricing for me I would just like to go elsewhere. She lowered it to $160 but I lost the clasp and she wouldn't adjust the sash. I reluctantly said ok but afterwards I decided to cancel all together and collect my deposit back. Once I asked for my deposit she then told me deposits are not refundable and that the alterations were this price because of the rush. I needed to have back in 3 weeks. I explained none of this was explained before I raised concerns and you cannot just add policies as you go. Ready for where it got really bad?!? Buckle up! She had her husband of speaker phone talking to her indirectly about me. Saying that I am a terrible person that she needs to give me my money back and get me out of there. ( please give me my money so I can leave) He kept repeating that I was troubled and saying I feel really bad for her (me) and that she is a terrible person. Then proceeded to say that I was desperate for money that I needed my $100 back. Keep in mind she had my dress for less than an hour. He seems like a narcissist to be quite honest but I'm not a therapist! finally time to get my dollars back, the $105 I handed her in cash. AGAIN less than an hour before I was verbally abused by her husband on speaker phone.. She told me she had to Venmo me because she did not have it. Ma'am what even happen in that hour you don't have my cash. Asked me to come back in an hour and I said absolutely not... Venmo and don't even try to dispute it. I can't speak on her actual work but customer service 0/10 do not recommend. she will have her husband verbally abuse you.