Awful It is as if the laws of net neutrality dont exist here in New Mexico. Big internet companies like Xfinity or Google have no problem showing up in no time...lickety split! While other smallèr or local places almost never arrive to my screen. Bizarre and worrisome. What gives? read more

Worst service imaginable. I began speaking with them in October 2020, to set up a fiber optic internet connection. They never gave me a straight answer as to when they would be able to do it. I was finally able to speak to someone in November, and I was asked to submit a check to initialize the process. That was six weeks ago, and I haven't heard back from them. (I know they cashed the check, because it's on my bank record.) read more

Terrible service. Terrible company. Unfortunately they are the only service provider for a large part of norther New Mexico... so you take what you can get I suppose. Internet service is constantly going down, sometimes for hours or days at a time (and yes, I've done thorough troubleshooting on my own hardware and tested with multiple devices to make sure that wasn't the issue). When it does work, often times I get less than 1mbs download speeds, despite it being a "20 mbs connection plan". Seriously, if you can find another option to go with, I suggest you do. read more

Complete garbage. What a waste of money. Sitting here in complete blackness with no power because of an "update" that happened without any notice. The phone service took a month to set up and it was a whole ordeal. I feel sorry for the employees that have to deal with angry customer because I'm sure there are plenty of us. Kit carson has a monopoly on the town and it isn't fair that we have to deal. Screw. You. read more

Absolutely the most horrible, mismanaged, pretend service company on the face of the earth. Incredible lack of customer service and response to valid lack of service issues that are credible and ongoing. The reps answering the phone are pleasant but helpless to resolve issues to any degree. Always passing it along to "upper management" who then could care less about returning a phone call, responding to repetitive messages left over a dozen times, or doing anything other than maintaining their "we're the only game in town, so you can bite me" attitude. Andrew Gonzales refused to invest his precious time and return phone calls after I was told repeatedly that he was the only one that could resolve the issue. Shoved it off on Logan who stated that I was expected to pay for services not rendered. On a recorded phone call, he admits first that it was Kit Carson Telecom's mistake that, when they reconfigured the service lines in Angel Fire NM, they screwed up my drop and sent the signal down the wrong port. BUT, (get this), because I only called in the service interruption once, and I did not continually complain to them or make myself available at a second home residence 600 miles away, that I should be expected to pay for two months of service that was not rendered. He stated that the I physically had to be on site to trouble shoot the issue and manually reconfigure all of the devices connected to my modem. THIS IS UNTRUE. All of these devices came back online the instant that Logan had his "aha" moment and sent a hot signal to the house. He finally offered first a two week credit, then a three week credit and then finally my offer for them to drop me as a customer. So, they lost $600 a year in billings over a $100 credit to which they admitted fault. Displays a brilliant management style, but yet, I am not surprised. Idiots leading idiots providing a marginal service to some people but, obviously, not all of the time. In full, I wasted 10 hours of my life on trying to pay them for substandard service. The last 20 minutes with Logan was laughable at best. To try and understand him justify billing over his admission of no service to the address was comical. Told them to keep their money and stop wasting mine. Use them if you have to, but I personally will not accept the type of blatant "shove it up your backside" attitudes and positions that this "company" displays. You think I'm over the top and out of line? Read the rest of Kit Carson Telecom's stellar one star Yelp ratings. read more

This service is the worst I have ever experienced. In the first week we have been connected their internet service has been down over half the time. Ridiculous for a fiber optic service. Tonight it rains and the web has been down all night. read more

I just spent 20 minutes waiting for their phone to answer. I have been a Kit Carson Telecom customer for about 5 years. Rarely was their wireless service working as it should or I was paying for. They had a monopoly. I had no choice but to submit. Now they are shutting it down in favor of their fiber operation. Their incompetent rural service was too expensive. At least another ISP has taken their place in the boonies. read more

I've had relatively slow internet service from Kit Carson for a few years but it was the only option in town in my remote location. I discovered they were laying fiber in front of my location several years ago and called and put my name on the list. 6 months past and no word so I called and they said they aren't sure what happen so they said they would call in the future. This went back and forth for 2 years (very frustrating) and this past Nov they called and said it would costs $2,100 to connect the fiber to our house. They than said, within 2 days of closing our service that they wouldn't be supporting Satellite internet anymore so I needed to find a different provider. Stay way from them. read more

If I could only give them 1/2 a star I would. Inept and poor customer service. Every time you call in you get a different story. That's if someone actually picks up the phone. About 1/3 of the calls are not answered. Our fiber internet service has been out of service for two weeks. It might get fixed next week if the part shows up. If you live in Taos and have another option, consider them and not KC. read more

I just had two encounters with Kit Carson Telecom and both get 5 stars! I had my own house connected and then I had a house in Taos Ski Valley connected to their fiber optic system. Both times, everyone was wonderful and on top of it. Nathan, Sidney and Luis and one other technician I worked with were competent, helpful and cheerful. Louise, in customer service, is excellent and guided me through everything needed. She was a touchstone who put me in contact with all the right people. Andrew, Zeke, and Jose all provided quick action in moving both connections ahead. Everyone is so responsive and kind. As for the quality of the connections? Whoa - excellent! I am so happy. Thank you all at Kit Carson Telecom! read more

This is the worst experience I have ever had! Total incompetence. I have been in to the office monthly since August for problems and they kept telling me I had made 2 payments which I knew I hadn't. Am so tired of trying to do the job they are paid to do. Garbage and wouldn't even give any star if the option was available read more

Left me without service for over a month. Took of 4 hours of phone calls to get a worker out to fix my wireless. Then i find out second hand that they are cancelling my service at the end of DEC because they are ending their wireless services. They'll treat you like a dog, and recently their Electricity Services starting sending people to your house to collect electric bills you don't even owe yet. The Mob comes to Taos. Play Monoply much? read more